Instructor Led Customer Service Training Classes

Design of Experiments DOE for Six Sigma Design of Experiments (DOE) for Six Sigma The Design of experiments is the backbone of any product design as well as any process/product improvement efforts. Successful companies today use design of experiments to do market research, product development, manufacturing, and to resolve quality-reliability/ customer service issues. Design of experiments is the common sense to a good business.  more...

Design of Experiments - DOE Design of Experiments (DOE) The Design of experiments is the backbone of any product design as well as any process/product improvement efforts. Successful companies today use design of experiments to do market research, product development, manufacturing, and to resolve quality-reliability/ customer service issues. Design of experiments is the common sense to a good business. more...

Right-On Customer Service As our economy diversifies globally, sometimes we can only guess at the competition. One thing that sets businesses, organizations and governmental entities apart is the quality of the customer service they offer. This one-day training experience introduces employees to the fundamentals of customer service and reinforces the concept of "customer delight," even when the customer may be irate or more...

Customer Service ...customer service today; exemplary service is the exception rather than the rule. There is a gap between the slick ad campaigns and corporate mission statements on the one hand, and the realities of everyday customer experiences on the other. Customer service today has many new challenges. It requires the most contemporary and most professional people skills available. Customer service more...

Beyond Customer Satisfaction To Customer Value ...this program, you will be able to: Outline the Value of Customer Service & Satisfaction Draft a personal Vision Statement that will ensure a customer focus Create a model to identify internal and external customer & supplier requirements Discuss measurements to define and improve current customer satisfaction levels Understand the importance of customer responsiveness Create a more...

A Credit & Collection Workshop/ How to Collect MONEY! ...er, Sales personnel, and administration staff involved in customer service. This seminar reviews the very basic elements of understanding the credit control function through to analysing the reasons for accounts being overdue. It focuses on developing excellent communications skills, controlling conversations, listening techniques and the effective use of the telephone. It explores how to more...

Sales Training Certified Sales Manager This program is designed for Newly appointed and experienced sales managers who need to sharpen their tools to respond to customer, team and company needs. This program is worth 25 NASBA CPEs.Demonstrate traits of an excellent sales manager.Plan forecasts and quotas with more accuracy and precision.Conduct sales coaching and counseling sessions effectively.Demonstrate effective interpersonal more...

Managing for Sales Results Sales & Marketing Managing a Sales Team Objectives: By the end of the program, participants will be able to: Analyze the various principles underlying the sales management functions. Practice human relations skills pertaining to sales teams' management. Demonstrate professional behavior as sales managers/supervisors with their teams. Apply sales competency models in interviewing, more...

CRM Training Dubai Customer Relationship Management ...g a CRM strategy. Use CRM for improving marketing, sales, customer service, and customer contact. This Program is designed for: Relationship managers, marketing managers, sales and customer care managers and supervisors, and senior sales and customer service staff. This program is worth 25 NASBA CPE's. Instructor: A bilingual (English/Arabic) consultant facilitates the program. One more...

Customer Relationship Management CRM This program is designed for Relationship managers, marketing managers, sales and customer care managers and supervisors, and senior sales and customer service staff. This program is worth 25 NASBA CPEs. Understand why Customer Relationship Management CRM is essential for attracting, retaining and growing loyal customers. Determine the uses and objectives of a CRM system. Recognize best more...

Defining Customer Relations through SLAs and Key Accounts Management ...care managers and supervisors as well as senior sales and customer service staff. This program is worth 25 NASBA CPE?s. Appreciate the importance of relationships with customers versus repeated satisfactory transactions. Appreciate the role of CRM in collecting, analyzing and using information to strengthen relationships with loyal customers. Establish the need for and uses of Service more...

Retail Management ' This program is designed for Retail senior managers to discover the various traits of successful retail management through actual case studies and industry best practices that showcase the required skills and strategies. This program is worth 25 NASBA CPE?s. Oversee store operations, supervise employees and manage inventory. Understand customer behavior in a retail environment. Develop more...

Six Sigma Fundamentals ' This program is designed for Managers, supervisors and professionals who wish to understand Six Sigma, its use and how it relates to work and business improvement. This program is worth 25 NASBA CPE?s. Define and understand Six Sigma and why it is necessary to sustain business improvement. Understand and apply the DMAIC problem solving method. Understand the role of Six Sigma in more...

Interdepartmental Communication ' This program is designed for Managers, supervisors and all professionals who interact with other departments, teams or business units. This program is worth 15 NASBA CPE?s. Identify and understand the framework of interdepartmental communication. Understand the importance and practice of excellent internal customer service. Take a proactive approach in simplifying the work processes and more...

Interdepartmental Communication ' This program is designed for Managers, supervisors and all professionals who interact with other departments, teams or business units. This program is worth 15 NASBA CPE?s. Identify and understand the framework of interdepartmental communication. Understand the importance and practice of excellent internal customer service. Take a proactive approach in simplifying the work processes and more...

The Customer Service Mindset This program is designed for All managers, supervisors and employees whose duties involve contacting and dealing with internal and external customers. This program is worth 15 NASBA CPE s.Analyze basic behavioral patterns of different customers personality profiles.Practice the skills for dealing with customers and handling their complaints.Understand the concept of service mindset and ways of more...

Customer Service Excellence How to Win and Keep Customers This program is designed for Managers/supervisors and senior customer service staff. This program is worth 15 NASBA CPE s.Understand the importance of customer service in a competitive environment.Practice the techniques of managing customer expectations and delighting them.Agree on a strategy to recover from major drawbacks and regain the loyalty of customers.' more...

Implementing and Managing a Customer Complaints System This program is designed for Staff members who deal with customers feedback. Customer service staff or team members who are working to develop effective customer feedback systems. This program is worth 25 NASBA CPE s.Understand the concepts and importance of customer feedback.Understand the flow of customer feedback in an organization.Learn to use customer feedback to enhance the organization s more...

Certified Customer Service Executive ...s program is designed for Managers/Supervisors and senior customer service staff. This program is worth 25 NASBA CPE sUnderstand the importance of customer service culture in a competitive environment.Practice the techniques of managing customer expectations and delighting them.Understand the process of managing a customer complaint system.Agree and practice strategies for service recovery more...

Certified Customer Service Executive ...s program is designed for Managers/Supervisors and senior customer service staff. This program is worth 25 NASBA CPE sUnderstand the importance of customer service culture in a competitive environment.Practice the techniques of managing customer expectations and delighting them.Understand the process of managing a customer complaint system.Agree and practice strategies for service recovery more...

Customer Service Excellence How to Win and Keep Customers This program is designed for Managers/supervisors and senior customer service staff. This program is worth 15 NASBA CPE s.Understand the importance of customer service in a competitive environment.Practice the techniques of managing customer expectations and delighting them.Agree on a strategy to recover from major drawbacks and regain the loyalty of customers.' more...

Implementing and Managing a Customer Complaints System This program is designed for Staff members who deal with customers feedback. Customer service staff or team members who are working to develop effective customer feedback systems. This program is worth 25 NASBA CPE s.Understand the concepts and importance of customer feedback.Understand the flow of customer feedback in an organization.Learn to use customer feedback to enhance the organization s more...

The Customer Service Mindset This program is designed for All managers, supervisors and employees whose duties involve contacting and dealing with internal and external customers. This program is worth 15 NASBA CPE s.Analyze basic behavioral patterns of different customers personality profiles.Practice the skills for dealing with customers and handling their complaints.Understand the concept of service mindset and ways of more...

Defining Customer Relations through SLAs and Key Accounts Management ...care managers and supervisors as well as senior sales and customer service staff. This program is worth 25 NASBA CPE s.Appreciate the importance of relationships with customers versus repeated satisfactory transactions.Appreciate the role of CRM in collecting, analyzing and using information to strengthen relationships with loyal customers.Establish the need for and uses of Service Level more...

Customer Relationship Management This program is designed for Relationship managers, marketing managers, sales and customer care managers and supervisors, and senior sales and customer service staff. This program is worth 25 NASBA CPE s.Understand why Customer Relationship Management CRM is essential for attracting, retaining and growing loyal customers.Determine the uses and objectives of a CRM system.Recognize best practices in more...

Implementing & Managing a Customer Complaints System Objectives: By the end of the program, participants will be able to: Understand the concepts and importance of customer feedback. Understand the flow of customer feedback in an organization. Learn to use the customer feedback to enhance the organization's performance. Learn to develop an effective customer feedback system. more...

Customer Relationship Management CRM Training Dubai Training Objectives: By the end of the career training program, participants will be able to: Understand why Customer Relationship Management CRM is essential for attracting, retaining and growing loyal customers. Determine the uses and objectives of a CRM system. Recognize best practices in implementing a CRM strategy. Use CRM for improving marketing, sales, customer service, and customer more...

Using the Telephone Professionally Objectives: By the end of the program, participants will be able to: Assess their strengths and areas of improvements in their telephone skills. Understand the important role of the telephone in today's competitive environment. Use voice management techniques to maximize effectiveness. Create a positive impression with customers. Acquire professional telephone skills. Understand the essentials more...

Certified Customer Service Executive Objectives: By the end of the program, participants will be able to: Understand the importance of customer service culture in a competitive environment. Practice the techniques of managing customer expectations and delighting them. Understand the process of managing a customer complaint system. Agree and practice strategies for service recovery aimed at regaining customer loyalty. Analyze basic more...

The Customer Service Mindset Objectives: By the end of the program, participants will be able to: Analyze basic behavioral patterns of different customers' personality profiles. Practice the skills for dealing with customers and handling their complaints. Understand the concept of service mindset and ways of developing it within their organization. more...

Customer Service Excellence: How to win & keep customers Objectives: By the end of the program, participants will be able to: Understand the importance of customer service in a competitive environment. Practice the techniques of managing customer expectations and delighting them. Agree on a strategy to recover from major drawbacks and regain the loyalty of customers. more...

Six Sigma Fundamentals Objectives: By the end of the program, participants will be able to: Define and understand Six Sigma and why it is necessary. Apply the DMAIC problem solving method. Understand the role of Six Sigma in customer service and continual improvement. Implement and deploy Six Sigma. more...

The Customer Service Mindset ...Customer Service Mindset Choose your Date & Venue: City Venue Language Dates Register Dubai J W Marriott Hotel English 25 Nov - 27 Nov, 2006 Objectives: By the end of the program, participants will be able to: Analyze basic behavioral patterns of different customers' personality profiles. Practice the skills for dealing with customers and handling their complaints. Understand more...

Support Professional The combination of providing resolution to technical problems while maintaining excellent customer service skills creates a unique challenge for today's support professionals. Customer satisfaction derives from effective communication as much as from obtaining a technical solution. The Support Professional course addresses this challenge. more...

Support Specialist This 2-day course is for professionals with advanced experience and skills in support services. The course focuses on advanced problem resolution techniques, communicating with difficult customers, negotiating strategies, metrics, knowledge management, mentoring, project management and teamwork. Participants find that the course builds on previous support specific programs and prepares them for a more...

Support Representatiive ...customer service is critical to continued success for any service organization. This 1-day course introduces entry-level service representatives to the fundamental principles and techniques required for excellent customer service delivery. As the first, or principal, line of contact with customers, service representatives have a unique and challenging opportunity to influence customer more...

Corporate soft skill training - Delhi NCR > Basic etiquettes > Basic etiquettes for dining, party, formal and informal interaction > Business writing > Communication skills > Cultural sensitisation for coming to India > Cultural sensitisation for going abroad > Customer service > Dressing for success > E - mail etiquettes > Presentation skills > Recruiter training for IT industry > Team building exercises more...

Communications and Customer Relations ...customer service training programs help businesses achieve the following goals: Increase first point of contact resolution Develop customer satisfaction and loyalty Enhance employee job satisfaction Reduce turnover The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The programs are highly more...

Call Center Customer Service Skills This program is custom designed to meet the following business goals: *Exceed customer service expectations *Reduce the number of supervisory transfer goals *Develop professional consistency in leaving voicemails, responding to voicemails, writing email *Develop a customer focused approach to putting customers on hold and transferring calls *Increase opportunities for first point of contact more...

Certificate of Customer Service Customer service training and skills development. One day course focused on customer service. Includes telephone skills and body language. more...

SEMINARS HOW TO GIVE GREAT CUSTOMER SERVICE ...ased upon your products or services features alone. This Customer Service Skills workshop gives participants new insight into specific customer behavioral styles. It teaches students to address both the personal and the process needs of the internal and external client. Students learn to implement easy to use models for working with customers who are disgruntled and who have had service more...

CUSTOMER SERVICE SKILLS WORKSHOP ... based upon your product or service features alone. This Customer Service Skills workshop gives participants new insight into specific customer behavioral styles. It teaches students to address both the personal and process needs of the internal and external client. Students learn to implement easy to use models for working with customers who are disgruntled and who have had service more...

HOW TO ACHIEVE EXCELLENT CUSTOMER SERVICE The prerequisite to quality performance at any level in an organization is the feeling of competence, importance, and being appreciated. How to Achieve Excellent Customer Service is a one-day seminar designed to help attendees realize they possess the potential to meet their personal needs and enjoy their job, while at the same time fulfilling the mission of service for the organization. The more...

Beyond Bullet Points Although bullet points make it easy for us to create PowerPoint slides, they don t always make it easy for audiences to understand what we want to say. Growing numbers of people are expressing a sense of frustration with the conventional bullet points approach. Bullet points create obstacles between presenters and audiences. You might want to be natural and relaxed when you present, but audiences more...

THROUGH THE CUSTOMER S EYES Whether in an office, a call center, a manufacturing organization, or retail outlet, every customer contact is critical and can mean the difference between keeping a customer for life or losing their business forever. more...

CUSTOMER SERVICE The primary reason for starting any business is to serve enough people to generate a profit. Good to great companies recognize that it is not just enough to have a great product/service, the way it is presented to the end-user is vital. Every product/service is actually nothing but perception. It is what the customer sees it to be. The aphorism The customer is king still holds true. To this end, more...

ILM Introductory Certificate in First Line Security Management ...ke effective decisions; Solve problems; Provide excellent customer service; and Manage change. The course can be completed as a classroom based course requiring an initial 4 day classroom phase, followed by 2 weeks distance learning and ending with 1 day classroom workshop. It can also be completed as a distance learning package which requires 1/2 day workshops at the beginning and end of the more...

G K Lim's Key Account Management KEY ACCOUNT MANAGEMENT a 2 + 1 days workshop for sales professionals on key account management and how to sell by solving customers problems thru consultative & solution selling approached facilitated by G. K. Lim, FInstSMM, CMS, CEI, assisted by Danniel Lim INTRODUCTION "We want every single dollar of the client's budget," that's the CEO's battle-cry. To achieve that objective, romancing more...

G K Lim's Customer Service Excellence Training ...es. Today, it's corporate suicide for your staff to take customer service lightly. Your people cannot afford just to show that they care. Customers are no more numbers or statistics; neither are they "markets," "marketing," or "territory." Without them, your products or services remain on the shelf. Without them, there's no income, no salary for everybody in the company. It's necessary, more...

G K Lim's Stress Management Program a two-day executive stress management process implementation workshop facilitated by G. K. Lim, ISO CMS, FInstSMM A machine that is jammed or clogged up with debris, dust, foreign matter, or with its own waste matter, cannot produce quality products or results. It s the same with the human body. Stress jams and clogs up the human system. Uncertain business conditions in Asia have mentally more...

G K Lim's How To Lead Your Subordinates To Higher Productivity Managers talk about higher productivity. Those are end results, the reason for their being managers. However, end results don t happen when the means to these end results, the journey towards these end results, are not there. To achieve higher productivity, managers need to know how to effectively manage their departments. Effective management is the key. Management is leadership in action.  more...

G K Lim's "Enhancing the leadership qualities of the sales manager" duration: two days conducted by G. K. Lim, ISO CMS, FInstSMM ------------------------------------------------------------------------------ INTRODUCTION ------------------------------------------------------------------------------ Sales managers talk about productivity and reaching sales quotas. Those are end results, the reason for their being sales managers. However, end results don t more...

Exceptional Customer Service Today s consumers demand exceptional customer service. Excellence in customer service is one of the primary factors in determining the future success or failure of a company. Learn the truth about common customer service myths, gain insight into the expectations and needs of today s consumers, learn key factors in customer-focused behavior, as well as tips for providing exceptional customer more...

Customer Service Esentials ...customer service is essential for individual and organizational success. Today s consumers demand exceptional customer service. Excellence in customer service is one of the primary factors in determining the future success or failure of a company. Learn the truth about common customer service myths, gain insight into the expectations and needs of today s consumers, key factors in more...

Customer Service ...Customer Service Training - Chicago Customer Service Training in Chicago by Training Connection - http://www.trainingconnection.com 1. Exceptional Customer Service (1 day) Exceptional Customer Service ($295 2 AMC Movie Tickets ) How often do you experience bad customer service? And how many people do you tell of your bad experience? It is a fact that poor customer more...

Customer Care Overview of CRM Customer needs identification. Customer Service & support Telephone etiquettes Customer relation management. Customer rights Give and receive feedback Communication for customer service telephone and emails more...

Reproducible Program Library - Customizable Soft Skills Training Programs ...t Coaching Communication Conflict & Stress Management Customer Service & Sales Diversity & Harassment Emotional Intelligence Employee & Professional Development Finance Generational Human Resources Leadership & Management Negotiating & Sales Organization Development Performance Management Problem Solving & Decision Making Project Management Team Building Time Management & more...

Managing Service Quality - the key to improving the customer experienc ...portant. Yet the tools to enable people to do this at the customer service interface are far less widely deployed than corresponding tools to manage product quality. Customer Care programmes cannot compensate for ineffective service outcomes, and research shows that customers loyalty cannot be bought with discount schemes or compensation. This event introduces participants to some more...

Public sector workers conflict training blue concept training has a wealth of experience training Public Sector workers. Through this experience we understand the operating culture and the challenges faced by local government managers. As a result of our close working relationship with the public sector we have developed programmes that achieve exceptional results. The public sector working environment is constantly changing, this more...

Conflict Management Skills for dealing with customers This conflict management training benefits individuals and teams who have to deal with conflict and difficult people in the workplace. We adapt our training to meet the specific customer issues and the needs of participants. During the course we will work with participants to develop bespoke solutions for real-life situations. We learn very early in our development as human beings various ways more...

Lone worker training Examples of lone workers and roles that this training is suitable Visiting clients homes. When having to deny people money, claims advisors can risk conflict and physical injury. Engineers go into lonely places (e.g. blocks of flats to do routine maintenance). Sometimes staffing levels mean areas are single manned by staff who are exposed to the public are at some risk of conflict, more...

Service Strategy This workshop, typically 1 - 2 days, is meant for senior management team of the organisation. The workshop will help generate consensus on what exactly is the definition of 'customer service' for that organisation and its customers. more...

Winning Negotiations ...nd this training especially for businesspeople, managers, customer service representatives and of course salespeople. You will learn 1. To convert your company s goals, your mandate or personal objectives into negotiating goals and strategies, 2. To establish the existing or potential link between yours and the other side goals and to use it as negotiating tool, 3. To enhance your more...

Spanish 8-Hour HAZWOPER-Open Enrollment Seminar The 8-Hour HAZWOPER Annual Refresher Seminar-Spanish provides OSHA required annual refresher training for employees who have completed the initial 24 or 40-Hour HAZWOPER course. Mandated training can be found in 29 CFR1910.120. Workers attending this course will cover changes in related regulations, several class safety activities, a mock dress-out, health and safety procedures, and more...

8-Hour HAZWOPER Open Enrollment Seminar The 8-Hour HAZWOPER Annual Refresher Seminar provides OSHA required annual refresher training for employees who have completed the initial 24 or 40-Hour HAZWOPER course. Mandated training can be found in 29 CFR1910.120. Workers attending this course will cover changes in related regulations, several class safety activities, a mock dress-out, health and safety procedures, and personnel more...

Customer Service Excellence ... culture, which sets you apart from the competition. The Customer Service Excellence program will guide participants through: - Understanding the Value of Customer Service - Recognizing External AND Internal Customers - Communicating with Customers - Demonstrating Telephone Etiquette - Interpreting Body Language and Behavioural Styles - Handling Challenging Situations - Maintaining a more...

Building Customer Satisfaction This course will introduce you to the Total Customer satisfaction quality cycle through the excellence service flow. Participants will be equipped with the knowledge, skills and feedback mechanisms necessary to accurately understand and improve effective partnership with internal/external customers. Participants increase their personal effectiveness by learning and applying critical customer more...

eBay Business e-Commerce Solution: Marketworks Stage 1 ... getting, helping you sell more, lower costs, and enhance customer service. Marketworks launches over 2,000,000 items to online marketplaces and facilitates the sale of nearly 16 million worth of merchandise per month. Reduce operational headaches associated with selling on eBay Grow sales on eBay and beyond while reducing overall selling costs Build and extend a strong brand Create more...

Excellent Customer Service Training ...customer service, chances are he or she re-tells the story at least ten times. When that same person receives good customer service, chances are he or she tells only a few people. And in today s get-it-now-from-just-about-anywhere market, excellent customer service may be your only distinguishing feature. This popular seminar provides quick, economical and effective training on how to more...

The Professional Profile ...tiquette Session 6- Courteous Client Services Define customer service- what is your personal/professional policy? Discuss service issues and problem solving techniques. Deal effectively with client issues and difficult clients. Maintain your composure in stressful situations. Evaluate the four key factors related to integrity and ethics as they apply to your workplace. Handle more...

Handling Conflict on the Phone This course benefits individuals and teams who have to respond to 'external' or 'internal' customers over the phone. It equips participants with the understanding and ability to manage conflict and difficult situations on the phone. This is a practical course, participants learn through a range of training approaches including short demonstrations, skills practice, reflection and discussion. more...

Secrets of Super Service ...customer service? Unfortunately, such experiences are rare. Does your organization provide excellence in customer service and would your customers think of you when asked this question? Do you and your team provide super service for your internal customers? Learn proven practical techniques to improve customer service in this results-focused webinar with Sam Lloyd. We have done customer more...

Masters in Hotel Resort Management ...upply qualified managers who are able to provide the best customer service and the best results for their companies. The main reasons for this growth in tourism are a low cost base, new customers from Asia and a general increase in living standards which allows people to purchase a holiday like any other consumer product. Objectives of the Programme To train hotel managers to be able to: - more...

Customer Service Training for Hospitality Onsite training classes for groups. At this time we do not offer public courses where individuals can sign up to attend. more...

Retail Customer Service Training Onsite training classes for groups. At this time we do not offer public courses where individuals can sign up to attend. more...

Customer Service Training for Healthcare Onsite training classes for groups. At this time we do not offer public courses where individuals can sign up to attend. more...

Managing Customer Service Training Onsite training classes for groups. At this time we do not offer public courses where individuals can sign up to attend. more...

Help Desk Training Business Training Works, Inc. offers onsite training workshops, seminars, and classes for groups. Our courses are designed for one-hour, half-day, full-day, and two-day formats. For a full course outline, free resources, fee schedule, and company information, visit us at www.businesstrainingworks.com. AVAILABLE SERVICES: Onsite Instructor-Led Programs for Groups: We come to your location.  more...

Telephone Customer Service Training Onsite training classes for groups. At this time we do not offer public courses where individuals can sign up to attend. more...

Customer Service Training ...Customer Service Training, Exceptional Customer Service, Customer-Based Service, Customer Service Skills, Customer-Based Service Training, Customer Service Skills Training, Customers First, Customer Service Excellence, Customer Service Expertise, Learning Customer Service, How To Serve Customers, Basic Customer Service, Customer Service Excellence Training, Professional Customer Service, more...

Banking and Financial Services ... in banking or finance-related environment. Understanding customer service, on-line banking, other banking services, and bank accounting are key ingredients making individuals valued employees. Furthermore, your active participation in our Learning System will help you to develop confidence in your abilities as a Businessprofessional. Career Opportunities The technical and management skills more...

Balancing Business and Customer Needs Balancing Business & Customer Needs Overview In our jobs, we are often required to make decisions that impact others in our organization and the profitability of the company. It is often difficult to balance these decisions with the needs of our customers. In this module, we will take a look at how to make these decisions. We will also explore the various relationships we will have with our more...

Providing Products to Customers Providing Products to Customers Overview Do your palms sweat thinking about selling ? When you think of sales, does your mind conjure up images of slick-talking, manipulative, sleazy, and pushy people? If so, you may be missing a huge opportunity to be of service to your customer! Customer focus is NOT simply a matter of providing outstanding service in response to a customer s stated more...

Recognizing Value Recognizing Value Overview What s important to you? Do you value the products and services that your company offers? Do you think that your attitude impacts what customers think of your company, its products, and its services? The answers are YES, YES, YES!!! This module helps you develop a perspective on value that will enable you to positively position your company s products and more...

You REALLY are The One at Your Company You REALLY Are the One at Your Company Overview Do you wish you had a crystal ball to help you deal with some of the challenges you may be facing in the first three months on the job? Here it is! Some of the things you ll encounter when you transition to your job may seem to make your job more difficult. However, many of these challenges are in fact important elements in running the more...

Transitioning to Sales Transitioning to Sales Overview You solved the customer s problem. Now what? Truly focused customer service professionals are able to transition problem solving calls effectively into sales opportunities. By listening for clues throughout the call and professionally and quickly solving the customer s problem, you have the opportunity to provide further help to the customer by more...

Developing a Campaign Strategy Developing a Campaign Strategy Overview Campaign: (1) a series of military operations with a particular objective in a war; (2) a series of organized, planned actions for a particular purpose. What s your campaign strategy? What are the organized, planned actions that you re going to follow in order for you to achieve your objective? This module guides you through campaign strategy more...

Listening and Questioning Listening & Questioning Overview The shortest sales course in the world: 1) ask questions, 2) listen. Listening and questioning are undoubtedly the two most important skills in the sales and customer service professions. HOW you ask questions and WHAT you ask about often determine whether you re going to be given the opportu