Instructor Led Customer Service Training in Canada - Training Resources

Customer Service Certification Program - Focus on Managing Difficult People This certification program is designed to take the HEAT out of customer complaints in order to deal effectively with difficult customer situations. It will show you how to build productive long-term relationships, maintain customer loyalty, and more  more...

Customer Service Training Managing Customer Service - new era Establish links between excellence in customer service & business practices & policies; Develop the skills & practices that are essential elements of a customer service focused manager; Recognize what employees are looking for to be truly engaged, more  more...

Sage Accpac for Windows Accounts Receivable ...customer service by maintaining an efficient record of client transactions and information. This course guides you through all of the main functions in this module. Topics Include: * Entering customer records and National Account records * Maintaining ship-to locations * Batch processing * Printing and customizing reports * Creating billing cycles  more...

Customer Service - How to Stand out from the Competition- Newera Your business relies on its customers. Unfortunately, so does everyone elsea s business. Thus, the competition for your customera s loyalty is fierce. In your customera s mind, how can you differentiate yourself from the crowd of similar businesses out there? What does it take to gain their trust, and loyalty? How can you turn your customera s service from an average experience to an  more...

2-Day Customer Service Certification Program Our two-day program is an in-depth program ideal for supervisors and team leads who are ready to take the next steps in their professional development.  more...

Advance Customer Service- Elite Training Systems Learn how to keep the clients you have and how to get them working on your behalf to land more business! Gain the knowledge you need to be better armed to qualify clients through enhanced communication skills.  more...

Advanced Customer Service Learn how to keep the clients you have and how to get them working on your behalf to land more business! Gain the knowledge you need to be better armed to qualify clients through enhanced communication skills.  more...

Customer Service Training in Calgary Critical Elements of Customer Service Have you ever encountered an unpleasant customer and not known what to do? Do you worry that you re not assertive enough with demanding people? Do you struggle to solve problems? Do you know who your customers are?  more...

Client Care Representative CCR Certified Training Program 2 Days ... their issues quickly. CCR is this essential training for Customer Service Reps. The Solution Using a variety of interactive learning sessions, participants learn effective communications skills, active listening and problem solving skills which is immediately transferable to daily work. Participants will learn the best format for quick problem resolution in a team environment. Gathering  more...

What If? This workshop provides attendees with strategies to create enduring relationships that help expand existing business activity and generate referrals from satisfied clients.  more...

Elite Customer Service Module 26 ...cuss the significance of basic codes of conduct for elite customer service and how your interactions with a customer should make them feel for better overall results. # Gain the necessary knowledge to suppress and resolve conflict using a variety of techniques and ideas that are outlined in this session. Ultimately, by attending this workshop and applying the knowledge revealed, you will  more...

Inventory and Warehouse Management Concepts and Practices No business can survive very long without an effective program of controls over the parts and materials that are used in producing or distributing the goods and services of the firm. Like many other things that depend on human interpretation, control means different things to different individuals. This is a workshop for you, the warehouse or stockroom manager, the person in charge of what  more...

Psychology of Selling # Attending this workshop will help you gain a clear picture of what makes you tick and provide you with a huge advantage in the sales profession over your greatest competition, yourself! # You will learn what it takes to get yourself up, keep yourself up and stay motivated and driven towards your goals and objectives. # Participants will explore programming and conditioning and learn secrets  more...

Intensive Customer Service Certification Training ...ce excellence that are proven to work in today's toughest customer service arena - the real world. The program addresses topics that include understanding customer expectations, profiling difficult customer situations, dealing with customer objections, a model for effective complaint resolution and how to use assertive techniques and positive language to diffuse difficult situations, reduce  more...

Conflict Resolution Negotiating Win-Wins ... works in a management position, a team environment, in a customer service role, or support staff that must interact with others to perform their duties should take this workshop. This workshop is hands-on, working on developing an action plan based on each participant's own behavioural style. Through individual and group exercises, role plays and one-on-one instruction, each participant will  more...

Personality Patterns and Profiles Module 1 Workshop Highlights: * Basic pre-workshop test to determine what personality style the participant is. * Explanation of the four primary personality styles, history of how they were first discovered, how they are used today and where you fit into the mix. * Introduction to patterns and habits that exist in human beings. * In depth discussion of the characteristics present in  more...

Overcoming Objection - Nailing the Sale If you are like most sales professionals you are always looking for ways to overcome customer objections and close the sale. This workshop will help you plan, prepare and execute proposals and presentations that address customer concerns, reduce the number of objections you encounter and improve your batting average at closing the sale. LEARNING OBJECTIVES Workshop participants will be able  more...

Critical Elements of Customer Service ...aff reliable? Do they deliver what they promise? Are your customer service managers managing the a critical elements of customer service?a This workshop will provide tangible customer service skills to employees of all levels so that customers feel assured that they have chosen the right organization to give their business to. In this global economy, competition abounds. Drive your customer  more...

Contact Center Manager Certification Training ...lenges of managing a contact centre most effectively in a customer service environment and learn new ways to bring about change despite resistance. * Acquire access to unique tools and techniques to use for interviewing, hiring, giving feedback, conducting performance appraisals, coaching, mentoring, and disciplining staff in a contact centre environment. * Handle difficult and  more...

Effective Email Writing Training ...ing a customer due to poor e-mail writing practices makes customer service that much more critical to your business success. If you want to become a more effective and efficient e-mail writer a writing e-mail messages that answer questions, solve problems, get to the point and generate action a then this e-mail-writing workshop is for you. Learn how to structure and write concise,  more...

Customer Satisfaction Servicing Customers on the Telephone ...e this workshop will: * Learn the difference between customer Service and customer Satisfaction. * Master the invaluable tool of Active Listening by hearing and interpreting what customers say and don't say. Learn how to deal with difficult callers and deal with information despite the manner in which it was communicated. * Recognize forbidden phrases and reword negative  more...

Cold Calling for Women Opening Doors and Closing Sales Learn how to: o Eliminate a Telephone Terrora and a Call Reluctancea o Change your calls from cold calls to introductory calls and why your prospects will welcome the difference o Use your ability to build relationships to build rapport and respect with your prospects o Listen actively and use intuition to connect with your prospect o Speak  more...

Customer Service - Fundamentals Fundamentals of Customer Service provides an overview of the basics of customer service. It provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff in back-up and support roles to build, maintain, and increase a loyal customer base.  more...

We Care Customer Service Training Location: Toronto Date: 2008-05-15 List Price: $225 Offered Price: $180.00 Seats Available: 2 The We Care Customer Service seminar offers managers and frontline staff new ways to provide exceptional customer service. The seminar offers: - Practical skills - Small group discussion - Time to ask questions For more information please call 1-877-313-8881 or copy this link into your browser:  more...

Communications and Soft Skills September 12, 2006. Executive Briefing, with hands-on mini-analysis for immediate insight and use. For executives who wish to learn about an additional way to increase the success and productivity of their teams, whether in sales, project work, customer service, etc. For trainers and coaches to experience the simplicity and power of a new communications and soft-skill tool.  more...