Instructor Led Customer Service Training in China

High Performance Service Management Service Management is integrated into Supply Chain Management as the joint between the actual sales and the customer. The aim of high performance Service Management is to optimize the service-intensive supply chains, which are usually more complex than the typical finished-goods supply chain. A well run customer service organization will not only save cost, but being able to retain customers and  more...

HR Chally ... profiles are available for management, sales, technical, customer service, and administrative positions. HR Chally profiles have been developed based on hundreds of studies to identify and validate the skills that predict on-the-job success. Interview Guides A structured interview process with evaluation forms that provide the skill-based questions and example answers to objectively  more...

Banking Customer Service Training ...Customer Service 50 Hours | Tailored Industry Training Programs Why attend this training course? New Skilz has designed and developed their own course materials for this focused course. Business English skills are important, yes. But they are more useful when practiced within the relevant Banking context. China's banking industry is developing very fast and professional customer  more...

Hotel Customer Service Training ...Customer Service 2 days| Tailored Industry Training Programs Why attend this training course? Hotel Customer Service is about understanding the expectations of your clients, knowing how to communicate with them professionally in English, and impressing them with your client facing soft skills and proactive attitude. Who Should Attend? Do you want your hotel staff to be  more...

Tailored Communication Skills Training Tailored Communication Skills 24 Hours | Business English Skills (Workshops) Customized Content Does your company staff need to communicate professionally in English with Westerners? You can get tailored and cost-effective skills development workshops designed for your specific needs and training objectives. Business English Skills that are practiced within the relevant context of  more...

Professional Email Skills Training ...mails help set your corporate image with clients, improve customer service and make internal communication more effective. Who Should Attend? Company staff that use email to conduct business in English. Customer service staff, sales executives, managers and key staff that need to communicate via email. The course design involves your staff contributing sample emails. Skills  more...

Western Business Culture Training ...or example, business development or sales people, or even customer service staff that need understand better how to deal with Westerners in business in a professional, polite and courteous manner. . COURSE OUTLINE Western Business Culture Topics Making small talk Traditions & customs Telephone skills Culture shock  more...

Expatriate China Orientation Workshop ...or example, business development or sales people, or even customer service staff that need understand better how to deal with Westerners in business in a professional, polite and courteous manner. COURSE OUTLINE Expatriate China Orientation a Topics Culture Shock Cross cultural Negotiating tips Ethics Superstitious History  more...

Customer Service Workshop ...Customer Service Workshop is a highly interactive course that focuses on how you can best serve your customers. People dona ™t normally tell you when service is poor, they just dona ™t come back! Therefore, the customer needs to be at the centre of everything you do. You need to understand the customer (and their needs) and provide services that add value to them which will  more...

Business Skills 1-day or multi-day training in Guangzhou China This business skills training covers a wide range of soft skills (such as effective customer service) and analysis tools (such as Root Cause Analysis). The course is taught by combining lectures with activities and games. These activities all focus on demonstrating the lessons that are taught in lectures. In addition to teaching new skills, the games also serve as team-building opportunities.  more...