Instructor Led Customer Service Training in Egypt, Egypt

Successful Sales Performance and Account Management The a Successful Sales Performance and Account Managementa course enables participants to develop a structured account management approach in order to make them more effective at finding their own successful selling solutions. Throughout the seminar, participants are prompted to respond to self-assessment exercises, carry out role plays, exchange experience in small groupsa ™ teamwork, and  more...

Customer Service Excellence A course designed for front office personnel and all staff dealing with customers to improve their ability to achieve customer satisfaction. This is an interactive course where the participants are expected to share their experiences and thoughts with the tutors. The course will include role playing session for each employee category to emphasize course objective.  more...

Ensuring Customer Satisfaction * Introduction to Customer Service * Calming Upset Customers * Internet Customer Service Skills  more...

Customer Service with a SMILE This training course focuses on the skills needed in delivering service excellence to customers. It discusses understanding the customer, both internal and external, how to deal with challenging customers and why we need to deliver what we promise  more...