Instructor Led Customer Service Training in India

ITIL Foundation v2v3 Trainings FUTUREPOINT Hyd ... Demonstrated abilities in successfully managing complete customer service operations thereby ensuring utmost customer satisfaction. Developing procedures, service standards and operational policies, planning & implementing effective control measures to reduce running costs of the unit. Adept at logistics, with expertise in achieving cost effective transport solutions and clearances. An  more...

Six Sigma Green belt 29 30 31 October - 2010 ...ments. a Production Managers, Production Supervisors & Customer Service Managers a Persons wanting an initial introduction to Six Sigma thinking and techniques a Consultants who want to incorporate Six Sigma Green Belt in their service offerings a Professionals working in the support functions like HR, Admin, Finance, Purchase, Sales, Marketing, Training, Recruitment, Operations,  more...

Benchmark Six Sigma Green Belt Training - Delhi ...from operations, finance, quality, sales, marketing, R&D, customer service, admin, training, HR, design, logistics, purchase, materials, maintenance, development, housekeeping, planning, strategy, have benefited in the past. Why should you go for it? - Benchmark Six Sigma programs have unparalleled advantages. These include international recognition, world class trainers, advanced content,  more...

Power Your Presentations Today ...eting Personnel, Teachers, Trainers, Public Relations and Customer Service People apart from Senior Management professionals who regularly present their thoughts to different groups of people. Power Your Presentations makes use of Psychometric assessments to help you gain a good understanding of yourself and help you make use of your own individual strengths to empower you and your  more...

Workshop on Balanced Scorecard on 18th December 2010 ... Order Generation, Funds Management, Product Development, Customer Service, Talent Management a Determine Role wise KPIs and their definitions a Order Fulfillment a Establish alignment of KPIs with Process Metrics and Organization Goals a Determine Performance Measurement frequency for each KPI & Process Metric a Case Study a Balanced Scorecard Development for one Process  more...

Customer Service Excellence Objective: To enable & empower you to: a Provide an experience of delight to your customers a By gaining the necessary attitude, Language & skills to stand high in the competitive service industry.  more...

Program on Excellence in After Sales Service Conclusion of sale is not end but beginning of relationship with the customer. After Sales Service does not receive the attention it deserves from the people inside the company. It is done more as an obligation to customers. However, if proper focus is given on after sales service it can become a powerful tool to promote sales, build brand image and generate profits for the company. This program  more...

VOICE ACCENT Certified Course ...r job, as in teaching, advertising, public relations, and customer service. Course Overview: Your Voice recording before and after the programme. a Introduction to Various Consonants & Vowels a Learn the technique to correct Pronunciation. a Voice Modulation. a Speak Fluently without interruption. a Indianism. a Soft Skills ( with PPT) a Mini Presentation  more...

Delhi NCR India Customised Executive Management Learning Development Programmes Motivation Time Mgt. Retail Mgt. Strategic Mgt. Team Building Coaching Skills Interview Skills Problem Solving Decision Making Managing Stress Negotiation Skills Performance Mgt. Winning Attitudes Work Life Balance Customer Service Presentation Skills Business Etiquette Conflict Resolution Sales Effectiveness Interpersonal Skills Planning & Execution Communication Skills  more...

BPOzitions Certified Retail Professional What do we Offer -FREE PLACEMENT: BPOzitions offers specialized solutions for Retail Companies with an enviable client list. Our Client base includes all the leading Retailers. Depending on your competencies and after the completion of the training we have a job for you. We do not charge any fees for placement, however free placement is only for those who have completed training through us.  more...

Essentials of Inventory Management ...ools used for creating fine balance between inventory and customer service have evolved over a period of time to address changing requirements of the business. Introducing a new one-day Inventory Management workshop for Heads, Managers, Supervisors, Warehouse Professionals a everyone who carries the burden of maintaining the efficiency of one of your companya ™s largest assets a  more...

Cabin Crew Air Hostess Training ...ntions, Freedoms of the air, International Organisations, Customer Service, Fare Construction - TC Areas & Sub-Areas, Global Indicators, Fare Selection Criteria, Types of Journey, One Way & Return Journeys, Special/ Promotional/ Mass Fares Computerized Reservation System (GALILEO) Electronic means of booking flights, making Reservation and creating Passengers PNR & calculating  more...

CUSTOMER SERVICE PAR EXCELLENCE ...CUSTOMER SERVICE PAR EXCELLENCE" A workshop on Customer relations management Program Outline: v Different Customers & Handling Them v Customer Service & Relationship v Why Customers Leave? v Why Service Matters! v Customer Delight v Customer Service Barriers and attitudes v  more...

Call CenterBPO Training-HYDERABAD India is a preferred destination for offshore outsourcing of call center services. To get a job in any call center the basic need is good communication skills. To stand out in this competitive market its very important that one has a good Communication Skills and Soft Skills. A1 Square understand the need of fresh graduates who want to work in a call center and so it has a perfect training  more...

Presentation skills Effective presentation is the key to any business successs. Presentation of statistics or bussiness data is important in the day to day business. Our presentation skills programs ensure the participant is well versed in the nuances of effective presentation and our workshop provides ample opportunity to sharpen the skills. Our Basic to Advance level Presentation Skills program is being  more...

DISC Certification - Certified Professional Behavioural Analyst Target Training International USA ABOUT DISC DISC measures observable behavior and emotions. Behaviors are considered to be the a howa of your life and are apparent in the things you do and how you act. DISC is the language of people watching, or observing behaviour and emotions. This certification comes from Target Training International, USA a one of the leading providers of DISC and other assessment tools. PROGRAM  more...

Six Sigma Green Belt Training Certification ...provements such as profitability, productivity, quality & customer service. As a Green Belt, you will lead or participate in Six Sigma projects and systematically apply the hybrid methodology that combines DMAIC methodology with the simple and effective waste-reducing tools of Lean. Why choosing our program will benefit you? When you go back to work, you will receive unlimited support  more...

Service Strategy This workshop, typically 1 - 2 days, is meant for senior management team of the organisation. The workshop will help generate consensus on what exactly is the definition of 'customer service' for that organisation and its customers.  more...