Instructor Led Customer Service Training in Malaysia

Towards 5-Star Communication Skills in Providing Excellent Service We offer 'Towards 5-Star Communication Skills in Providing Excellent Service' training course conducted by our qualified and experienced soft skill trainer, Mr. Kamal Kenny. This workshop includes lectures, reading materials, case studies discussions, simulation exercises, presentation by participants. It is an interactive session which gives lots of room for participants to make the best of the  more...

Enhancing Customer Service Through Brand Loyalty We offer 'Enhancing Customer Service Through Brand Loyalty' training course conducted by our qualified and experienced soft skill trainer, Mr. Kamal Kenny.  more...

Marketing 101 We offer 'Marketing 101' training course conducted by our qualified and experienced soft skill trainer, Mr. Kamal Kenny. Kamal Kenny is a trainer and consultant, specializing in customer service, communication skills and stress management. He has given many training workshop throughout the country and have conducted teambuilding workshops for both working class and adolescents.  more...

Sales 101 We offer 'Sales 101' training course conducted by our qualified and experienced soft skill trainer, Mr. Kamal Kenny. Kamal Kenny is a trainer and consultant, specializing in customer service, communication skills and stress management. He has given many training workshop throughout the country and have conducted teambuilding workshops for both working class and adolescents.  more...

Powerful Presentation Skills We offer 'Powerful Presentation Skills' training course conducted by our qualified and experienced soft skill trainer, Mr. Kamal Kenny. Kamal Kenny is a trainer and consultant, specializing in customer service, communication skills and stress management. He has given many training workshop throughout the country and have conducted teambuilding workshops for both working class and adolescents.  more...

Ultimate Selling Ultimate Selling is all about developing frontliners with self-confidence, pride and a sense of purpose in delivering their crucial daily responsibilities. Participants will be trained on understanding customer needs and expectations through listening and questioning skills, making a sales presentation that increases the probability of sales, identify critical points in the sales and service  more...

G K Lim's 'Enhancing the leadership qualities of the sales manager' duration: two days conducted by G. K. Lim, ISO CMS, FInstSMM ------------------------------------------------------------------------------ INTRODUCTION ------------------------------------------------------------------------------ Sales managers talk about productivity and reaching sales quotas. Those are end results, the reason for their being sales managers. However, end  more...

G K Lim's Key Account Management KEY ACCOUNT MANAGEMENT a 2 + 1 days workshop for sales professionals on key account management and how to sell by solving customers problems thru consultative & solution selling approached facilitated by G. K. Lim, MBA, FInstSMM, CMS, CEI, assisted by Danniel Lim INTRODUCTION "We want every single dollar of the client's budget," that's the CEO's battle-cry. To achieve that  more...

Service With A Purpose - Frontline S. W. A. P. Frontline is the first program of the SWAP series. It is all about developing frontliners with self-confidence, pride and a sense of purpose in delivering their crucial daily responsibilities. Participants will be trained on understanding customer needs and expectations through listening and questioning skills, managing their emotions when dealing with difficult situations and various  more...

G K Lim's Customer Service Excellence Training (inhouse program) .... Today, it's corporate suicide for your staff to take customer service lightly. Your people cannot afford just to show that they care. Customers are no more numbers or statistics; neither are they "markets," "marketing," or "territory." Without them, your products or services remain on the shelf. Without them, there's no income, no salary for everybody in the company. It's  more...

G K Lim's How To Lead Your Subordinates To Higher Productivity Managers talk about higher productivity. Those are end results, the reason for their being managers. However, end results don t happen when the means to these end results, the journey towards these end results, are not there. To achieve higher productivity, managers need to know how to effectively manage their departments. Effective management is the key. Management is leadership in action.  more...

G K Lim's Stress Management Program a two-day executive stress management process implementation workshop facilitated by G. K. Lim, ISO CMS, FInstSMM A machine that is jammed or clogged up with debris, dust, foreign matter, or with its own waste matter, cannot produce quality products or results. It s the same with the human body. Stress jams and clogs up the human system. Uncertain business conditions in Asia have  more...