Instructor Led Customer Service Training in Kuala Lumpur, Malaysia

Managing and Motivating Staff for Service Excellence 4 Dec 2012 ... -apply the skills learnt to manage, develop and build a customer service team Outline Know your management style Difference between a Manager and Leader - What sets leaders apart from the crowd - The characteristics of a customer service leader Achieve the objectives/ goals - Focus on results - Monitor and measure results - Do real work Developing the Individuals -  more...

Managing Challenging Customers Professionally 28 29 Nov 2012 ...ers? Managing challenging customers is a fact of life for customer service personnel. It is not uncommon to meet customers who are rude, frustrated or angry. Failing to manage them properly will not only result in the loss of these valuable customers, it may also trigger the spread of negative word-of-mouth communication about your organisation. Thus it is important that customer service  more...

Telephone Etiquette Techniques on Handling Difficult Callers 2 Nov 2012 ...of themselves and that of the organisation Outline Customer Service Basics - Service as defined by customers - Understand what it takes to do your job professionally You As The Communicator - How to create a positive physiology - How to manage your voice - Use professional service language - Use of questions - types of questions - Use of empathic listening - levels of  more...

Workplace Communication From Singlish to Standard English 30 Nov 2012 ...d Attend Managers, secretaries, executives, supervisors, customer service personnel and anyone who wants to improve their use of standard English. Course Details Course Date 30 Nov 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 8/ 11/ 2012 Fee Per Participant S$267. 50 (Early Bird) S$310. 30 (Normal) S$235. 40 (Member) Fee is inclusive of 7%  more...

Customer Service Tool Kit Perfect Phrases in Practice 11 Oct 2012 ...customer service success. Most of us are able to recognise that the words and tone we use can impact how others perceive us. But still, many customer service personnel are unable to choose the right phrases and set the right tone in their day-to-day interactions with customers. As a result of such lack in communication skills, customers may be offended and leave for good. In order to  more...

Effective Report Writing 31 Oct 2012 ...ttend Managers, executives, secretaries, administrators, customer service personnel who in the course of work need to write reports. Course Details Course Date 31 Oct 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 9/ 10/ 2012 Fee Per Participant S$288. 90 (Early Bird) S$331. 70 (Normal) S$256. 80 (Member) Fee is inclusive of 7% GST, training  more...

Coaching for Peak Performance 10 Oct 2012 Effective management is about coaching and motivating your staff to achieve personal excellence and satisfaction in their work. Effective coaching will help to grow your staff's potential and develop cohesion and trust among your team members. Therefore, being a good coach will help you create a happy and high performance team. This one day course will point out all the essentials in how  more...

Managing and Motivating Staff for Service Excellence 12 Sep 2012 ... -apply the skills learnt to manage, develop and build a customer service team Outline Know your management style Difference between a Manager and Leader - What sets leaders apart from the crowd - The characteristics of a customer service leader Achieve the objectives/ goals - Focus on results - Monitor and measure results - Do real work Developing the Individuals -  more...

Result-Oriented Writing 28 Sep 2012 ... Who Should Attend Managers, executives, administrators, customer service, customer relations personnel who in the course of work need to write letters and email in response to colleagues and customers. Course Details Course Date 28 Sep 2012 Time 9am to 5pm Venue Grand Park City Hall Hotel or similar Early Bird Closing 6/ 9/ 2012 Fee Per Participant S$374. 50 (Early Bird) S$417.  more...

Managing Challenging Customers Professionally 25 26 Sep 2012 ...ers? Managing challenging customers is a fact of life for customer service personnel. It is not uncommon to meet customers who are rude, frustrated or angry. Failing to manage them properly will not only result in the loss of these valuable customers, it may also trigger the spread of negative word-of-mouth communication about your organisation. Thus it is important that customer service  more...

Telephone Etiquette Techniques on Handling Difficult Callers 24 Aug 2012 ...of themselves and that of the organisation Outline Customer Service Basics - Service as defined by customers - Understand what it takes to do your job professionally You As The Communicator - How to create a positive physiology - How to manage your voice - Use professional service language - Use of questions - types of questions - Use of empathic listening - levels of  more...

Workplace Communication From Singlish to Standard English 3 Aug 2012 ...d Attend Managers, secretaries, executives, supervisors, customer service personnel and anyone who wants to improve their use of standard English. Course Details Course Date 24 May 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 3/ 5/2012 Fee Per Participant S$267. 50 (Early Bird) S$310. 30 (Normal) S$235. 40 (Member) Fee is inclusive of 7% GST,  more...

Customer Service Tool Kit Perfect Phrases in Practice 13 July 2012 ...customer service success. Most of us are able to recognise that the words and tone we use can impact how others perceive us. But still, many customer service personnel are unable to choose the right phrases and set the right tone in their day-to-day interactions with customers. As a result of such lack in communication skills, customers may be offended and leave for good. In order to  more...

Coaching for Peak Performance 11 July 2012 Effective management is about coaching and motivating your staff to achieve personal excellence and satisfaction in their work. Effective coaching will help to grow your staff's potential and develop cohesion and trust among your team members. Therefore, being a good coach will help you create a happy and high performance team. This one day course will point out all the essentials in how  more...

Managing and Motivating Staff for Service Excellence 5 June 2012 ... -apply the skills learnt to manage, develop and build a customer service team Outline Know your management style Difference between a Manager and Leader - What sets leaders apart from the crowd - The characteristics of a customer service leader Achieve the objectives/ goals - Focus on results - Monitor and measure results - Do real work Developing the Individuals -  more...

Managing Challenging Customers Professionally 31 May - 1 June 2012 ...ers? Managing challenging customers is a fact of life for customer service personnel. It is not uncommon to meet customers who are rude, frustrated or angry. Failing to manage them properly will not only result in the loss of these valuable customers, it may also trigger the spread of negative word-of-mouth communication about your organisation. Thus it is important that customer service  more...

Effective Report Writing 20 June 2012 ...ttend Managers, executives, secretaries, administrators, customer service personnel who in the course of work need to write reports. Course Details Course Date 20 Jun 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 29/ 5/ 2012 Fee Per Participant S$288. 90 (Early Bird) S$331. 70 (Normal) S$256. 80 (Member) Fee is inclusive of 7% GST, training  more...

Result-Oriented Writing 13 June 2012 ... Who Should Attend Managers, executives, administrators, customer service, customer relations personnel who in the course of work need to write letters and email in response to colleagues and customers. Course Details Course Date 13 Jun 2012 Time 9am to 5pm Venue Grand Park City Hall Hotel or similar Early Bird Closing 22/ 5/2012 Fee Per Participant S$374. 50 (Early Bird) S$417.  more...

Telephone Etiquette Techniques on Handling Difficult Callers 15 May 2012 ...of themselves and that of the organisation Outline Customer Service Basics - Service as defined by customers - Understand what it takes to do your job professionally You As The Communicator - How to create a positive physiology - How to manage your voice - Use professional service language - Use of questions - types of questions - Use of empathic listening - levels of  more...

Workplace Communication From Singlish to Standard English 24 May 2012 ...d Attend Managers, secretaries, executives, supervisors, customer service personnel and anyone who wants to improve their use of standard English. Course Details Course Date 24 May 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 3/ 5/ 2012 Fee Per Participant S$267. 50 (Early Bird) S$310. 30 (Normal) S$235. 40 (Member) Fee is inclusive of 7%  more...

Building Customer Satisfaction This course will introduce you to the Total Customer satisfaction quality cycle through the excellence service flow. Participants will be equipped with the knowledge, skills and feedback mechanisms necessary to accurately understand and improve effective partnership with internal/external customers. Participants increase their personal effectiveness by learning and applying critical customer  more...