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Instructor Led Customer Service Training in Phillipines - Training Resources

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Customer Service Training Seminars and Classes
From Jef Menguin
Customer Service Professional ...Customer Service Professional Providing world class service shouldna ™t be an impossible questa or a personal ordeal. Like an athlete constantly in training, or a musician perfecting an instrument, you need to develop, evaluate, pace, and manage yourself as well as your performance. That means work, but it also means celebrating a job well done. How you feel about yourself and the job  more...
From Talent Shout Business Consultancy
Basic Customer Service Program instructor led trainingstudy at homegroup study and discussioncd romworkshop / seminar Course Outline I. Ita s Our Client a The Customer Service Perspectives II. Communication Skills a. Active Listening b. Asking Questions c. Paraphrasing d. Telephone Etiquette i. Handling Incoming Calls ii. Handling Outgoing Calls III. Suspending Frame of Reference IV. Handling Complaints a. Types of Customer Complaints b. Factors in Complaint Handling c. Golden Rules for  more...
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