Instructor Led Customer Service Training in Singapore

Customer Relationship Management 1 Day Training objectives The purpose of this seminar is to: > Communicate the concepts of customer Relationship Management (CRM) > Equip the participants with fundamental CRM development and management skills > Explain how to assess the best approach to CRM design and implementation in different organizations Training method The training method involves: > Description of the theory >  more...

Drive action from Creativity & Innovation to win new business opportunities Seminar Introduction ==================== Today's environment demands innovative solutions. Applying creativity to daily issues is the key to success. The quality of an organisation s intellectual capital is increasingly recognized as the competitive advantage in business. Learn how to unlock and harness the vast amount of unrealized intellectual potential in you and others to attain  more...

The ten leadership characters influencing growth and success in the new economy New Economy New Leadership Strategies The ten leadership characters influencing growth and success in the new economy. Seminar Introduction Looking at todaya s news on challenges to the corporate world, it would be fair to say that in the next 50 years; only 15 of the best 25 companies will still be around. What then are the real challenges of the 21st century economy? To meet the  more...

Auditing Clinical Trials for GCP Compliance 5-6 December 2011 Shanghai Scheduled on 5-6 December 2011 a Shanghai, PR China. This 2-day course has been specifically designed for Clinical Quality Assurance Professionals who audit the quality of clinical trials, Clinical Research Associates (CRAs) and Managers, Project Leaders, and Medical Monitors who want to enhance their effectiveness, Regulatory Affairs Professionals responsible for GCP regulatory compliance,  more...

Downstream Processing Purification of Recombinant Proteins 12-13 October 2011 Singapore Scheduled on 12-13 October 2011 a Singapore. Designed for all those wishing to improve and broaden their knowledge of the growing biotechnology and biopharmaceutical manufacturing industry in Asia, this 2-day interactive training course will take you through various downstream processing (DSP) techniques used in industrial scale production of bulk recombinant protein for human therapeutic use.  more...

Practical Contract Law for Non Lawyers 3-4 November 2011 Singapore IBCa ™s best seller, Practical Contract Law for Non-Lawyers will be held from 3-4 November 2011 in Singapore. In the current climate full of uncertainties, it is extremely crucial that professionals like yourself to be well versed with the latest laws governing contracts. You need to be able to identify and deal with legal risks in a commercial transaction and understand different ways of  more...

Financial Essentials for Managerial Effectiveness 18-19 October 2011 Singapore Scheduled on 18-19 October 2011 at Singapore, the program is designed for Managers and Leaders who want to enhance their a business acumena ™ and take positions of responsibility and accountability. Additionally, it enables participants to improve their knowledge of finance and financial analysis to better monitor and control the performance of their companies. The approach taken during the  more...

Advanced Balanced Scorecard 13-14 October 2011 Singapore Scheduled on 13-14 October 2011 at Singapore, Advanced Balanced Scorecard is designed for people in the private, public and non-profit organizations who have prior knowledge on Balanced Scorecard and those who are responsible for development, implementation, and continuous improvement of scorecard including CEOs, Managing Directors, Vice Presidents, Directors, Strategic Planning, Corporate Affairs  more...

Practical Approach to FIDIC Contracts 15-16 September 2011 Singapore Scheduled on 15-16 September 2011 at Singapore, this two-day masterclass focuses on procurement, contract selection, administration, claims, and dispute resolution relating to FIDIC contract conditions. F d ration Internationale des Ing nieurs-Conseils (FIDIC) or International Federation of Consulting Engineers is the leading body for the development of model standard forms of contract for use  more...

Mergers Acquisitions 21-22 February 2011 Singapore Scheduled on 21-22 February 2011 at Singapore, Mergers & Acquisitions is a 2-day masterclass that will analyse contemporary corporate mergers & acquisitions in Asia. This is a practical course with case studies and exercises on M&A strategy, acquisition valuation, and commercial due diligence on an acquisition. Those who will benefit from this course are senior executives of companies  more...

Building and Implementing The Balanced Scorecard Nine Steps to SuccesTM 2-4 March 2011 Singapore Scheduled on 2-4 March 2011 at Singapore, The Introduction to the Balanced Scorecard is a 3-day intensive course introduces participants to the Nine Steps to Success TM Balanced Scorecard development methodology. Participants will learn how to build and implement a balanced scorecard for any commercial, government or non-profit organization with a practical step-by-step approach. This course is  more...

Building and Leading Effectives Teams 24-25 March 2011 Kuala Lumpur Malaysia Building and Leading Effectives Teams a to be held on 24-25 March 2011 at Kuala Lumpur, Malaysia - is a 2-day course dedicated to building a solid foundation for your development and equipping you with tools and techniques to supervise and manage your team effectively and thus contributing to your organisationa ™s goals. If you are a line manager, supervisor, team leader, project leader,  more...

Management Skills for New Managers, 21-22 March 2011, Singapore Management Skills for New Managers is a 2-day course which will focus on the basic aspects of supervision and new management skills a from supervising performance management to managing conflicts. This highly interactive course will take place on 21-22 March 2011 in Singapore and is dedicated to building a solid foundation for your development and equipping you with tools and techniques to  more...

Contract Management Principles and Practices 15-17 August 2011 HCM This course explores issues vital from the project managera ™s perspective, highlighting key roles and responsibilities to give you greater influence over how work is performed. You will also discuss actions that can be taken to help ensure that con tractors or subcontractors perform as required under the contract. Expect practical case studies, exercises and negotiation role-play maximise  more...

Project Leadership Management and Communications 11-13 May 2011 HCM Project managers and business professionals who need to increase their leadership skills will find Project Leadership, Management and Communications extremely valuable as they master important skills to get the most from their most valuable project man agement resource a their people! Scheduled to run on 11-13 May 2011 in Ho Chi Minh City, Vietnam, this course is managed by IBC Asia in  more...

Project Management Professional Courses Planning Managing Projects 23-25 Feb 2011 HCM ... website at www. ibc-asia. com/ pmpcourses or contact our Customer Service at +65 6508 2400. Project Management Professional Courses: Planning & Managing Projects Scheduled on 23-25 February 2011, HCM, Vietnam, Planning and Managing Projects emphasizes on the knowledge of project management methodology which proves to be essential to a project managera ™s ability to define, plan and  more...

Masterclass in Finance for Senior Managers 7-8 March 2011 Singapore Masterclass in Finance for Senior Managers is designed for senior non-finance professionals like you, who have reached positions of responsibility and need to enhance their knowledge of finance and financial analysis to be able to see the a integrated picturea ™ in a business environment. There will be a wide variety of participative methods to help professionals understand company balance  more...

Public Private Partnerships, 24-25 February 2011 Mumbai India IMAa ™s Public Private Partnerships is a 2-day intensive course held from 24-25 February 2011 in Mumbai, India. It will focus on best practice methodologies essential to taking PPP decisions, be it model selection, application, structuring, finance, bidding, partner selection or risk mitigation. Using a combination of lectures, group discussion and a range of case studies, our expert course  more...

Practical Contract Law for Non Lawyers, 14-15 April 2011 Singapore IMAa ™s Practical Contract Law for Non-Lawyers course; which will be held from 17-18 January 2011 in Kuala Lumpur, Malaysia & 14-15 April 2011 in Singapore, is one of IBCa ™s most popular courses. In the current climate full of uncertainties, it is extremely crucial that professionals like yourself to be well versed with the latest laws governing contracts. You need to be able to  more...

Mastering Loyalty for Sustainable Profitability Nearly every business has an increasingly global footprint or is facing new competitors both locally and from outside their home territory. Many loyalty schemes can demonstrate increases in revenues for operators and it is evident that loyal customers tend to spend more than their promiscuous counterparts. Just a small percentage of customers account for a high percentage of profit. Loyal  more...