Instructor Led Customer Service Training in South Africa
Customer Service Training Provider? - Tell us about your Training!
 online course |
 instructor-led class |
 learn at home |
 group study |
 self-directed study |
 cd-based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer-based learning |
 discount pricing |
 online tutorial |
From Saryx
Comptia A plus
...ing. CompTIA A+ certified technicians also have excellent customer service and communication skills to work with clients.
CompTIA A+ is part of the certification track for corporations such as Microsoft, Hewlett-Packard, Cisco and Novell. Other technology companies, including CompuCom and Ricoh, have made CompTIA A+ certification mandatory for their service technicians. More than 700, 000
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From Advanced Concepts
customer services
...Customer Service provides an overview of the basics of customer service. It provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff in back-up and support roles to build, maintain, and increase a loyal customer base.
Performance-Based Objectives
Recognize the importance of delivering excellent customer service so
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From Trainyoucan CC
Receptionist and front line
...valued receptionist checklist
DELIVERING EXCEPTIONAL CUSTOMER SERVICE
1. Customer Service Introduction
2. What is a Customer
3. Customer Chain
4. Self Evaluation on Customer Service
5. Basic Principals of Customer Service
6. Customer Service Importance
7. Customer Service impact on your organisation.
8. Customer Service Needs
9. Annoying habits to avoid
10.
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Customer Driven Organisation Training Durban & Johannesbug
...co. za a Tel. 086-7227-014
PROGRAMME DETAILS
Name: Customer Service in SA
Training venue: Durban Training Centre a Trainyoucan
Accredited: Programme not SETA Accredited
Cost: R1600. 00 including catering and courseware who attend training at our Durban branch. R4800. 00 facilitator hire for external venue with maximum 15 delegates. (2 Day Programme)
Entry Requirement: -Learners
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From Dynamic Training Solutions
Stores Stock Control Course 21st - 23rd September
...fectively run a store in order to contribute to increased customer service levels, as well as huge financial savings
a Learn how to safeguard and maintain the various tooling and equipment that is used by the stores personnel on a daily basis
Fee: R3, 990-00 (excl. VAT)
Start Date: 21st-23rd September 2011
Duration: 3 Days (09h00 - 16h00)
Venue: Bellville
Early Bird Discount:
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From Trainyoucan CC
Public Relations
Provider : Trainyoucan CC
www. trainyoucan. co. za
info@trainyoucan. co. za a Tel. 086-7227-014
PROGRAMME DETAILS
Name: Public Relations
Training venue: Durban Training Centre a Trainyoucan
Accredited: Programme not SETA Accredited
Cost: R850. 00 including catering and courseware who attend training at our Durban branch. R4800. 00 facilitator hire for external venue with
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Assertiveness and self-confidence Training
Provider : Trainyoucan CC
www. trainyoucan. co. za
info@trainyoucan. co. za a Tel. 086-7227-014
PROGRAMME DETAILS
Name: Assertiveness and self-confidence Training
Training venue: Durban Training Centre a Trainyoucan
Accredited: Programme not SETA Accredited
Cost: R850. 00 including catering and courseware who attend training at our Durban branch. R4800. 00 facilitator hire
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Customer Driven Organisation
Training venue: Durban Training Centre a Trainyoucan
Accredited: Programme not SETA Accredited
Cost: R850. 00 including catering and courseware who attend training at our Durban branch.
R2250. 00 facilitator hire for external venue with maximum 15 delegates.
Entry Requirement: -Learners required being on a basic NQF level1, Numeric and Literacy level
-Minimum experience of 14 days in
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From Kwapele Learning & Consulting (Pty) Ltd
Care for customer
...Customer Service Mindset
1. 1. Customer Care is Important for Everybody
1. 2 Winning Results: The Returns on Service Quality
1. 3 Cycle-of-Service Analysis
1. 4 The Psychology and Dimensions of Customer Expectations
Module 2: Why is Customer Service Necessary?
2. 1 Importance of Customer Service
2. 2 Keys to Credibility
2. 3 The Ladder of Customer Relationships
2. 4
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