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Instructor Led Customer Service Training in United Arab Emirates

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Customer Service Training Seminars and Classes

From Meirc Training and Consulting

Key Managerial Skills for New Managers and Supervisors - Management

By the end of the program, participants will be able to: Discover their role as new managers or supervisors. Apply different leadership styles to successfully lead and motivate their employees. Learn how attitudes and personality types affect team performance. Understand key components of Emotional Intelligence (EI) Empower employees through delegation. Understand how to successfully deal more...

Six Sigma Quality Applications for Business Growth and Productivity

By the end of the program, participants will be able to: Define and understand Six Sigma and why it is necessary to sustain business improvement. Understand and apply the DMAIC problem solving method. Understand the role of Six Sigma in customer service and continual improvement. Implement and deploy Six Sigma. Understand organization readiness. more...

Efficient Administration and Secretarial Skills

By the end of the program, participants will be able to: Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency. Take a proactive role in handling job responsibilities, thus assisting the boss in carrying out his/ her work more effectively. Handle telephone calls properly and professionally. Develop self-management more...

Customer Service Excellence

By the end of the program, participants will be able to: Understand the importance of customer service in a competitive environment. Practice the techniques of managing customer expectations and delighting customers. Agree on a strategy to recover from major setbacks and regain the loyalty of customers. more...

Implementing and Managing a Customer Complaints System - Dubai

By the end of the program, participants will be able to: Understand the concepts and importance of customer feedback. Understand the flow of customer feedback in an organization. Learn to use customer feedback to enhance the organization a a s performance. Learn to develop an effective customer feedback system. more...

Interdepartmental Communication - Kuala Lumpur Dubai

By the end of the program, participants will be able to: Identify and understand the framework of interdepartmental communication. Understand the importance and practice of excellent internal customer service. Take a proactive approach in simplifying the work processes and flow between work units. Remove interdepartmental communication barriers and resolve conflict. Develop a plan for more...

Certified Customer Service Executive - Customer Service

Understand the importance of a customer service culture in a competitive environment. Practice the techniques of managing customer expectations and delighting customers. Understand the process of managing a customer complaint system. Agree and practice strategies for service recovery aimed at regaining customer loyalty. Analyze basic behavioral patterns of different customer personalities and more...

Customer Service Mindset - Customer Service

Analyze basic behavioral patterns of different customer personality profiles. Practice the skills for dealing with customers and handling their complaints. Understand the concept of service mindset and ways of developing it within their organization. more...

Customer Relationship Management - Sales and Marketing

Understand why Customer Relationship Management (CRM) is essential for attracting, retaining and growing loyal customers. Determine the uses and objectives of a CRM system. Recognize best practices in implementing a CRM strategy. Use CRM for improving marketing, sales, customer service, and customer contact. more...

Retail Selling Creating Memorable Shopping Encounters - Sales and Marketing

Develop the necessary competence and attitude to maximize sales and create long-term customer loyalty. Understand customer behavior in a retail environment. Use practical selling skills to guide their customers through a defined customer decision process. Ensure a positive shopping experience. Generate outstanding customer service. more...

Warehouse Operations and Management - Materials Management

Maximize customer service and provide fast and accurate issuing. Plan and control the warehousing operation to minimize the operational costs. Guarantee safety to the warehouse personnel and facilities. Plan to develop the warehouse personnel. Plan to deal and work with the problems and constraints related to warehousing management in the Arab World. more...

Customer Relationship Management CRM Strategic Roadmap

By the end of the program, participants will be able to: Understand why Customer Relationship Management (CRM) is essential for attracting, retaining and growing loyal customers. Determine the uses and objectives of a CRM system. Recognize best practices in implementing a CRM strategy. Use CRM for improving marketing, sales, customer service, and customer contact. more...

Public Relations and Media Skills

Analyze and assess the latest public relations concepts and strategies in a variety of contexts. Appraise certain public relations techniques and approaches appropriately geared to the working environment of Arab institutions. Practice key public relations skills relating to verbal and written communication, as well as editorial, layout and production techniques. Improve their awareness of the more...

Interdepartmental Communication - Communication Skills By the end of the program, participants will be able to: Identify the framework of interdepartmental communication. Understand the importance and practice of excellent internal customer service. Take a proactive approach in simplifying the work processes and flow between work units. Remove interdepartmental communication barriers and resolve conflict. Develop a plan for enhancing organizational more...

Warehouse Operations and Management

By the end of the program, participants will be able to: Maximize customer service and provide fast and accurate issuing. Plan and control the warehousing operation to minimize the operational costs. Guarantee safety to the warehouse personnel and facilities. Develop the technical skills of warehouse personnel. Deal and work with the problems and constraints related to warehousing management. more...

Customer Service Excellence How to Win and Keep Customers

Understand the importance of customer service in a competitive environment. Practice the techniques of managing customer expectations and delighting customers. Agree on a strategy to recover from major setbacks and regain the loyalty of customers. more...

Implementing and Managing a Customer Complaints System - Customer Service By the end of the program, participants will be able to: Understand the concepts and importance of customer feedback. Know the flow of customer feedback in an organization. Design a customer feedback system to enhance organizational performance. Improve existing system and benchmark against world class standards. Assess and audit complaints systems. more...

Certified Customer Service Professional - Customer Service By the end of the program, participants will be able to: Understand the importance of a customer service culture in a competitive environment. Practice the techniques of managing customer expectations and delighting customers. Comprehend the process of managing a customer complaint system. Agree and practice strategies for service recovery aimed at regaining customer loyalty. Analyze basic more...

Understanding and Implementing Six Sigma - Quality and Productivity By the end of the program, participants will be able to: Define and understand Six Sigma and why it is necessary to sustain business improvement. Apply the DMAIC problem solving method. Discover the role of Six Sigma in customer service and continual improvement. Help to Implement and deploy Six Sigma (Yellow belt level). Understand organization readiness to start a Six Sigma project. more...

Interdepartmental Communication

Identify the framework of interdepartmental communication. Understand the importance and practice of excellent internal customer service. Take a proactive approach in simplifying the work processes and flow between work units. Remove interdepartmental communication barriers and resolve conflict. Develop a plan for enhancing organizational communication. more...

Customer Service Mindset

Hospitality Events and Conferences Management

Plan and prepare for events and conferences in a professional way. Organize the different functions in the event or conference. Control and supervise the different scientific and social activities in the event or conference. Prepare the estimated budget for the conference. Plan and organize different kinds of exhibitions. more...

Understanding and Implementing Six Sigma

Define and understand Six Sigma and why it is necessary to sustain business improvement. Apply the DMAIC problem solving method. Discover the role of Six Sigma in customer service and continual improvement. Help to Implement and deploy Six Sigma (Yellow belt level). Understand organization readiness to start a Six Sigma project. more...

Preparation for Project Management Professional PMP Certification

Get a jump start to help them prepare for the PMP exam. Manage a project in compliance with the Project Management Institute (PMI) standards. Know the project management framework, processes and the nine project management knowledge areas in addition to project manager professional and social responsibilities. Recognize Project Management Book of Knowledge PMBOK and PMP exam Certification. more...

Handling the Media and Public Speaking

Define media and learn the techniques needed to handle its various types. Conduct winning media interviews, whether live or recorded. Prepare smart press releases aimed at enhancing organizational reputation. Deal with Public Speaking Anxiety and learn how to subdue its effect when needed. Deliver balanced and well structured public speeches with ease and confidence. Handle all types of more...

Creative Retail Selling and Visual Merchandising

Certified Customer Service Professional

Understand the importance of a customer service culture in a competitive environment. Practice the techniques of managing customer expectations and delighting customers. Define the process of managing a customer complaint system. Agree and practice strategies for service recovery aimed at regaining customer loyalty. Analyze basic behavioral patterns of different customer personalities and the more...

Business Etiquette and Protocol

Behave correctly in both business and social situations. Interact effectively with different personality types. Represent the organization at various functions. Organize and manage events such as business luncheons and formal dinners. Meet and greet important guests, clients and customers in a proper manner. Deal successfully with the media. more...

Implementing and Managing a Customer Complaints System

Understand the concepts and importance of customer feedback. Know the flow of customer feedback in an organization. Design a customer feedback system to enhance organizational performance. Improve existing system and benchmark against world class standards. Assess and audit complaints systems. more...

Retail Management ' This program is designed for Retail senior managers to discover the various traits of successful retail management through actual case studies and industry best practices that showcase the required skills and strategies. This program is worth 25 NASBA CPE?s. Oversee store operations, supervise employees and manage inventory. Understand customer behavior in a retail environment. Develop more...

Six Sigma Fundamentals ' This program is designed for Managers, supervisors and professionals who wish to understand Six Sigma, its use and how it relates to work and business improvement. This program is worth 25 NASBA CPE?s. Define and understand Six Sigma and why it is necessary to sustain business improvement. Understand and apply the DMAIC problem solving method. Understand the role of Six Sigma in more...

Implementing and Managing a Customer Complaints System

This program is designed for Staff members who deal with customers feedback. Customer service staff or team members who are working to develop effective customer feedback systems. This program is worth 25 NASBA CPE s.Understand the concepts and importance of customer feedback.Understand the flow of customer feedback in an organization.Learn to use customer feedback to enhance the organization s more...

The Customer Service Mindset

This program is designed for All managers, supervisors and employees whose duties involve contacting and dealing with internal and external customers. This program is worth 15 NASBA CPE s.Analyze basic behavioral patterns of different customers personality profiles.Practice the skills for dealing with customers and handling their complaints.Understand the concept of service mindset and ways of more...

The Customer Service Mindset

Objectives: By the end of the program, participants will be able to: Analyze basic behavioral patterns of different customers' personality profiles. Practice the skills for dealing with customers and handling their complaints. Understand the concept of service mindset and ways of developing it within their organization. more...

Customer Service Excellence: How to win & keep customers

Objectives: By the end of the program, participants will be able to: Understand the importance of customer service in a competitive environment. Practice the techniques of managing customer expectations and delighting them. Agree on a strategy to recover from major drawbacks and regain the loyalty of customers. more...

From mindXCEL Consultancy

mindXCEL Set Direction Take Action Goals/ directions/ outcomes are the beginning of change, they are the ones that get you out of the dumps and they are the ones that will XCEL you to wherever you want to go. Goals/ directions/ outcomes are vital in life to achieve the things we want to achieve. Knowing what you want and need is the key to any success in any area! After all, the brain needs direction, so we want to make sure more...

From QPC Limited

ICMI Supervisor Track - Essential Skills and Knowledge ...f operations. Designed for supervisors responsible for customer service, sales, claims, reservations, information centers, helpdesks, emergency services, and consumer affairs, this course will equip supervisors with the information they need to: - Understand and contribute to an effective planning process that will improve quality and efficiency. - Reduce call center costs and improve the more...

ICMI Management Track - Essential Skills and Knowledge ...s you can apply for years to come to ensure extraordinary customer service and achieve your personal career goals. You will learn ways to - Create a planning culture - Meet service levels consistently - Forecast the workload with accuracy - Develop accurate schedules - Manage the queue in real-time - Communicate unique contact center dynamics - Set the right performance more...

From International House Dubai

Business English Business English Business English is offered at levels from complete Beginner through to Advanced. On application, students will be assessed and assigned to the appropriate level course. Sponsoring organisations will see improved staff performance, motivation, improved working practices and cost savings, local and regional networking, and access to other professionals via a common language. more...

From SineWave Consultancy

CUSTOMER SERVICE

The primary reason for starting any business is to serve enough people to generate a profit. Good to great companies recognize that it is not just enough to have a great product/service, the way it is presented to the end-user is vital. Every product/service is actually nothing but perception. It is what the customer sees it to be. The aphorism The customer is king still holds true. To this end, more...