Instructor Led Customer Service Training in United Arab Emirates - Training Resources
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From Meirc Training and Consulting
Certified Customer Service Executive - Customer Service
Understand the importance of a customer service culture in a competitive environment.
Practice the techniques of managing customer expectations and delighting customers.
Understand the process of managing a customer complaint system.
Agree and practice strategies for service recovery aimed at regaining customer loyalty.
Analyze basic behavioral patterns of different customer personalities and
more...
Understand the importance of a customer service culture in a competitive environment.
Practice the techniques of managing customer expectations and delighting customers.
Understand the process of managing a customer complaint system.
Agree and practice strategies for service recovery aimed at regaining customer loyalty.
Analyze basic behavioral patterns of different customer personalities and
more...
Customer Service Mindset - Customer Service
Analyze basic behavioral patterns of different customer personality profiles.
Practice the skills for dealing with customers and handling their complaints.
Understand the concept of service mindset and ways of developing it within their organization.
more...
Analyze basic behavioral patterns of different customer personality profiles.
Practice the skills for dealing with customers and handling their complaints.
Understand the concept of service mindset and ways of developing it within their organization.
more...
Customer Relationship Management - Sales and Marketing
Understand why Customer Relationship Management (CRM) is essential for attracting, retaining and growing loyal customers.
Determine the uses and objectives of a CRM system.
Recognize best practices in implementing a CRM strategy.
Use CRM for improving marketing, sales, customer service, and customer contact.
more...
Understand why Customer Relationship Management (CRM) is essential for attracting, retaining and growing loyal customers.
Determine the uses and objectives of a CRM system.
Recognize best practices in implementing a CRM strategy.
Use CRM for improving marketing, sales, customer service, and customer contact.
more...
Retail Selling Creating Memorable Shopping Encounters - Sales and Marketing
Develop the necessary competence and attitude to maximize sales and create long-term customer loyalty.
Understand customer behavior in a retail environment.
Use practical selling skills to guide their customers through a defined customer decision process.
Ensure a positive shopping experience.
Generate outstanding customer service.
more...
Develop the necessary competence and attitude to maximize sales and create long-term customer loyalty.
Understand customer behavior in a retail environment.
Use practical selling skills to guide their customers through a defined customer decision process.
Ensure a positive shopping experience.
Generate outstanding customer service.
more...
Warehouse Operations and Management - Materials Management
Maximize customer service and provide fast and accurate issuing.
Plan and control the warehousing operation to minimize the operational costs.
Guarantee safety to the warehouse personnel and facilities.
Plan to develop the warehouse personnel.
Plan to deal and work with the problems and constraints related to warehousing management in the Arab World.
more...
Maximize customer service and provide fast and accurate issuing.
Plan and control the warehousing operation to minimize the operational costs.
Guarantee safety to the warehouse personnel and facilities.
Plan to develop the warehouse personnel.
Plan to deal and work with the problems and constraints related to warehousing management in the Arab World.
more...
Customer Service Excellence
By the end of the program, participants will be able to:
Understand the importance of customer service in a competitive environment.
Practice the techniques of managing customer expectations and delighting customers.
Agree on a strategy to recover from major setbacks and regain the loyalty of customers.
more...
By the end of the program, participants will be able to:
Understand the importance of customer service in a competitive environment.
Practice the techniques of managing customer expectations and delighting customers.
Agree on a strategy to recover from major setbacks and regain the loyalty of customers.
more...
Implementing and Managing a Customer Complaints System - Dubai
By the end of the program, participants will be able to:
Understand the concepts and importance of customer feedback.
Understand the flow of customer feedback in an organization.
Learn to use customer feedback to enhance the organization a a s performance.
Learn to develop an effective customer feedback system.
more...
By the end of the program, participants will be able to:
Understand the concepts and importance of customer feedback.
Understand the flow of customer feedback in an organization.
Learn to use customer feedback to enhance the organization a a s performance.
Learn to develop an effective customer feedback system.
more...
Interdepartmental Communication - Kuala Lumpur Dubai
By the end of the program, participants will be able to:
Identify and understand the framework of interdepartmental communication.
Understand the importance and practice of excellent internal customer service.
Take a proactive approach in simplifying the work processes and flow between work units.
Remove interdepartmental communication barriers and resolve conflict.
Develop a plan for
more...
By the end of the program, participants will be able to:
Identify and understand the framework of interdepartmental communication.
Understand the importance and practice of excellent internal customer service.
Take a proactive approach in simplifying the work processes and flow between work units.
Remove interdepartmental communication barriers and resolve conflict.
Develop a plan for
more...
Six Sigma Quality Applications for Business Growth and Productivity
By the end of the program, participants will be able to:
Define and understand Six Sigma and why it is necessary to sustain business improvement.
Understand and apply the DMAIC problem solving method.
Understand the role of Six Sigma in customer service and continual improvement.
Implement and deploy Six Sigma.
Understand organization readiness.
more...
By the end of the program, participants will be able to:
Define and understand Six Sigma and why it is necessary to sustain business improvement.
Understand and apply the DMAIC problem solving method.
Understand the role of Six Sigma in customer service and continual improvement.
Implement and deploy Six Sigma.
Understand organization readiness.
more...
Efficient Administration and Secretarial Skills
By the end of the program, participants will be able to:
Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency.
Take a proactive role in handling job responsibilities, thus assisting the boss in carrying out his/ her work more effectively.
Handle telephone calls properly and professionally.
Develop self-management
more...
By the end of the program, participants will be able to:
Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency.
Take a proactive role in handling job responsibilities, thus assisting the boss in carrying out his/ her work more effectively.
Handle telephone calls properly and professionally.
Develop self-management
more...
Key Managerial Skills for New Managers and Supervisors - Management
By the end of the program, participants will be able to:
Discover their role as new managers or supervisors.
Apply different leadership styles to successfully lead and motivate their employees.
Learn how attitudes and personality types affect team performance.
Understand key components of Emotional Intelligence (EI)
Empower employees through delegation.
Understand how to successfully deal
more...
By the end of the program, participants will be able to:
Discover their role as new managers or supervisors.
Apply different leadership styles to successfully lead and motivate their employees.
Learn how attitudes and personality types affect team performance.
Understand key components of Emotional Intelligence (EI)
Empower employees through delegation.
Understand how to successfully deal
more...
Retail Management
' This program is designed for Retail senior managers to discover the various traits of successful retail management through actual case studies and industry best practices that showcase the required skills and strategies. This program is worth 25 NASBA CPE?s. Oversee store operations, supervise employees and manage inventory. Understand customer behavior in a retail environment. Develop
more...
Six Sigma Fundamentals
' This program is designed for Managers, supervisors and professionals who wish to understand Six Sigma, its use and how it relates to work and business improvement. This program is worth 25 NASBA CPE?s. Define and understand Six Sigma and why it is necessary to sustain business improvement. Understand and apply the DMAIC problem solving method. Understand the role of Six Sigma in
more...
Implementing and Managing a Customer Complaints System
This program is designed for Staff members who deal with customers feedback. Customer service staff or team members who are working to develop effective customer feedback systems. This program is worth 25 NASBA CPE s.Understand the concepts and importance of customer feedback.Understand the flow of customer feedback in an organization.Learn to use customer feedback to enhance the organization s
more...
This program is designed for Staff members who deal with customers feedback. Customer service staff or team members who are working to develop effective customer feedback systems. This program is worth 25 NASBA CPE s.Understand the concepts and importance of customer feedback.Understand the flow of customer feedback in an organization.Learn to use customer feedback to enhance the organization s
more...
The Customer Service Mindset
This program is designed for All managers, supervisors and employees whose duties involve contacting and dealing with internal and external customers. This program is worth 15 NASBA CPE s.Analyze basic behavioral patterns of different customers personality profiles.Practice the skills for dealing with customers and handling their complaints.Understand the concept of service mindset and ways of
more...
This program is designed for All managers, supervisors and employees whose duties involve contacting and dealing with internal and external customers. This program is worth 15 NASBA CPE s.Analyze basic behavioral patterns of different customers personality profiles.Practice the skills for dealing with customers and handling their complaints.Understand the concept of service mindset and ways of
more...
The Customer Service Mindset
Objectives:
By the end of the program, participants will be able to:
Analyze basic behavioral patterns of different customers' personality profiles.
Practice the skills for dealing with customers and handling their complaints.
Understand the concept of service mindset and ways of developing it within their organization.
more...
Objectives:
By the end of the program, participants will be able to:
Analyze basic behavioral patterns of different customers' personality profiles.
Practice the skills for dealing with customers and handling their complaints.
Understand the concept of service mindset and ways of developing it within their organization.
more...
Customer Service Excellence: How to win & keep customers
Objectives:
By the end of the program, participants will be able to:
Understand the importance of customer service in a competitive environment.
Practice the techniques of managing customer expectations and delighting them.
Agree on a strategy to recover from major drawbacks and regain the loyalty of customers.
more...
Objectives:
By the end of the program, participants will be able to:
Understand the importance of customer service in a competitive environment.
Practice the techniques of managing customer expectations and delighting them.
Agree on a strategy to recover from major drawbacks and regain the loyalty of customers.
more...
From SineWave Consultancy
CUSTOMER SERVICE
The primary reason for starting any business is to serve enough people to generate a profit. Good to great companies recognize that it is not just enough to have a great product/service, the way it is presented to the end-user is vital. Every product/service is actually nothing but perception. It is what the customer sees it to be. The aphorism The customer is king still holds true. To this end,
more...
The primary reason for starting any business is to serve enough people to generate a profit. Good to great companies recognize that it is not just enough to have a great product/service, the way it is presented to the end-user is vital. Every product/service is actually nothing but perception. It is what the customer sees it to be. The aphorism The customer is king still holds true. To this end,
more...
