Instructor Led Customer Service Training in United Kingdom

Effective Telephone Techniques This interactive one day course will ensure that your staff always project the correct image to your potential customers and clients, ensuring your company stands out from the crowd. It is written with both the customer and the organisation in mind and focuses on maximising service and customer care. Target group This course is aimed at any personnel who use the telephone as a means of  more...

Achieving Excellence in Customer Service ...ims to help delegates to explore the concept of excellent customer service and how that differs from acceptable or poor service. It is an intense, powerful and interactive course designed to encourage delegates to question their own behaviours and to consider how they can change for the better. Target Group This course is aimed at any level of personnel who come into contact with customers  more...

Customer Service The skill of anticipating, judging and delivering what your customer wants.  more...

International Bartender Course (IBC) ...artender, the course starts with theoretical modules inc. customer service and sales and then takes delegates through the practical mechanics of bartending such as Bar Preparation/ Keep, Garnishes and Presentation, Product Knowledge, Spirits and Liqueurs, Free-pouring Techniques and Accuracy, Mixology/ Classic and Contemporary Drink Preparation. Course Requirements: Basic English, no previous  more...

Leadership and customer service management This course considers the organisation as a whole and looks at the management attributes and skills needed to effectively look after staff and at the same time provide good customer service. The aim is to teach practical management and customer service skills that can be put into practice the day after the course.  more...

Sia Door Supervisor and CCTV training londonIlfordFinchleyLutonBirminghamGlasgow ACC is a reputed Further Education and SIA Training Provider based in London, Luton, Birmingham Glasgow and Edinburgh that specialises in courses geared to help students get the training Door Supervisor, Sia CCV, Sia Wheel clamping, Security Guarding, NCPLH, PTLLS, First Aid, Customer Service, GCSE, A Level  more...

Customer Service Skills Ensure that every customer contact makes the right impression. This programme is aimed at the people in your team who deal with customers but are not part of the sales process, yet whose behaviour might massively influence customer decisions. Seeing things through the lens of a customer is a key skill and will allow your people to deliver a far better customer experience in a more enjoyable  more...

Selling for Non Sales People ...amme especially tailored for teams who would like to take customer service to the next level by delivering the best possible service. Ita ™s mainly suitable for those who deal with customers on the phone or in a retail type of environment. Cross-selling and up-selling is a superb way to increase the value of every customer contact by suggesting other products and services that may be of  more...

Level 2 Gym Instructor Anatomy and physiology Components of fitness and principles of training Skills for teaching groups and individuals Gym inductions Health screening Writing exercise programmes Customer service Free weights, CV and fixed resistance machines Format: 4 days plus 1 day assessment, theory, home study. Assessment Type: - 1 hour multiple choice exam, worksheets, practical assessment, CPR  more...

Brilliant customer service ...customer service!a ™ is a very practical one-day course, designed to raise your organisationa ™s customer service levels by instructing, equipping and inspiring your people to delight your customers at every opportunity. The programme is equally applicable to the public, private and voluntary sectors. It can be adapted to your specific needs (eg, more on telephone skills, less on  more...

Business Development 4 Session Workshop Programme - Building Business Development Success This is the first in a four session business development workshop programme designed to give access to a toolkit of valuable tips, hints and ideas to improve confidence and ability in four key business development areas. Ideally accessed as a full programme, the individual sessions also work as stand-alone modules if necessary. These workshops can be delivered in flexible timing formats,  more...

Essential Sales Skills - Prospecting Qualifying and Completing Very popular course for anyone wishing to lay down strong foundations for a successful career in sales or executives looking to stay sharp and brush up their skills in this testing economic climate. Time management, Prospecting, Qualifying, Questioning, Negotiating, Closing, Understanding your clients.  more...

Essential sales skills 2 day course. This course is suitable for delegates with little or no sales experience. As a delegate on this two day course you will be given all the essential skills that you need to have a successful career in sales. Course will include; a Preparation a what needs to be done before contacting the client, including generating the right leads and being the expert in your market.  more...

Public sector workers conflict training blue concept training has a wealth of experience training Public Sector workers. Through this experience we understand the operating culture and the challenges faced by local government managers. As a result of our close working relationship with the public sector we have developed programmes that achieve exceptional results. The public sector working environment is constantly changing, this  more...

Conflict Management Skills for dealing with customers This conflict management training benefits individuals and teams who have to deal with conflict and difficult people in the workplace. We adapt our training to meet the specific customer issues and the needs of participants. During the course we will work with participants to develop bespoke solutions for real-life situations. We learn very early in our development as human beings various ways  more...

Lone worker training Examples of lone workers and roles that this training is suitable Visiting clients homes. When having to deny people money, claims advisors can risk conflict and physical injury. Engineers go into lonely places (e.g. blocks of flats to do routine maintenance). Sometimes staffing levels mean areas are single manned by staff who are exposed to the public are at some risk of conflict,  more...

Handling Conflict on the Phone This course benefits individuals and teams who have to respond to 'external' or 'internal' customers over the phone. It equips participants with the understanding and ability to manage conflict and difficult situations on the phone. This is a practical course, participants learn through a range of training approaches including short demonstrations, skills practice, reflection and discussion.  more...

Knowdoubtknowfear Business Influencer Imagine the 'Add Value Activity' to Sales, Management, Executive, Back Office, Customer Service, Projects, Manufacturing, Human Resources, Recruitment, Strategy, Training, Marketing, Purchasing, Organisational Development........operating with NO Doubts and NO Fears.  more...

Delivering Customer Service on the Front Line Who should attend? Anyone who interacts with customers on a regular basis either face to face or on the telephone and wants to learn new skills or refresh existing ones. What will you achieve? By the end of the workshop you will have explored the subject of customer service, identifying and practising the skills and behaviours that are needed to deliver to a consistently high standard.  more...

Customer Care - Putting People First & Complaint Handling for 'Happy Endings' Learn to understand key interpersonal skills that can make every communication with your customer a positive one. Understand the important stages of our communication and how your attitude can predetermine an outcome. Working on group and team activities during this one day course we examine customer care in detail and set clear standards of service. We look at the links between motivation and  more...