Instructor Led Customer Service Training Classes in United Kingdom

ILM Introductory Certificate in First Line Security Management ...ke effective decisions; Solve problems; Provide excellent customer service; and Manage change. The course can be completed as a classroom based course requiring an initial 4 day classroom phase, followed by 2 weeks distance learning and ending with 1 day classroom workshop. It can also be completed as a distance learning package which requires 1/2 day workshops at the beginning and end of the  more...

Managing Service Quality - the key to improving the customer experienc ...portant. Yet the tools to enable people to do this at the customer service interface are far less widely deployed than corresponding tools to manage product quality. Customer Care programmes cannot compensate for ineffective service outcomes, and research shows that customers loyalty cannot be bought with discount schemes or compensation. This event introduces participants to some  more...

Public sector workers conflict training blue concept training has a wealth of experience training Public Sector workers. Through this experience we understand the operating culture and the challenges faced by local government managers. As a result of our close working relationship with the public sector we have developed programmes that achieve exceptional results. The public sector working environment is constantly changing, this  more...

Conflict Management Skills for dealing with customers This conflict management training benefits individuals and teams who have to deal with conflict and difficult people in the workplace. We adapt our training to meet the specific customer issues and the needs of participants. During the course we will work with participants to develop bespoke solutions for real-life situations. We learn very early in our development as human beings various ways  more...

Lone worker training Examples of lone workers and roles that this training is suitable Visiting clients homes. When having to deny people money, claims advisors can risk conflict and physical injury. Engineers go into lonely places (e.g. blocks of flats to do routine maintenance). Sometimes staffing levels mean areas are single manned by staff who are exposed to the public are at some risk of conflict,  more...

eBay Business e-Commerce Solution: Marketworks Stage 1 ... getting, helping you sell more, lower costs, and enhance customer service. Marketworks launches over 2,000,000 items to online marketplaces and facilitates the sale of nearly 16 million worth of merchandise per month. Reduce operational headaches associated with selling on eBay Grow sales on eBay and beyond while reducing overall selling costs Build and extend a strong brand Create  more...

Handling Conflict on the Phone This course benefits individuals and teams who have to respond to 'external' or 'internal' customers over the phone. It equips participants with the understanding and ability to manage conflict and difficult situations on the phone. This is a practical course, participants learn through a range of training approaches including short demonstrations, skills practice, reflection and discussion.  more...

Knowdoubtknowfear Business Influencer Imagine the 'Add Value Activity' to Sales, Management, Executive, Back Office, Customer Service, Projects, Manufacturing, Human Resources, Recruitment, Strategy, Training, Marketing, Purchasing, Organisational Development........operating with NO Doubts and NO Fears.  more...

International Bartender Course (IBC) ...artender, the course starts with theoretical modules inc. customer service and sales and then takes delegates through the practical mechanics of bartending such as Bar Preparation/Keep, Garnishes and Presentation, Product Knowledge, Spirits and Liqueurs, Free-pouring Techniques and Accuracy, Mixology/Classic and Contemporary Drink Preparation. Course Requirements: Basic English, no previous  more...

Delivering Customer Service on the Front Line Who should attend? Anyone who interacts with customers on a regular basis either face to face or on the telephone and wants to learn new skills or refresh existing ones. What will you achieve? By the end of the workshop you will have explored the subject of customer service, identifying and practising the skills and behaviours that are needed to deliver to a consistently high standard.  more...

Customer Care - Putting People First & Complaint Handling for 'Happy Endings' Learn to understand key interpersonal skills that can make every communication with your customer a positive one. Understand the important stages of our communication and how your attitude can predetermine an outcome. Working on group and team activities during this one day course we examine customer care in detail and set clear standards of service. We look at the links between motivation and  more...