Instructor Led Customer Service Training in Berkshire, uk

Customer Service ...customer service is the basis for sustained increases organisational success. This course will enable participants to meet the ever-increasing needs of their customers, and can be developed from a range of modules to meet your exact requirements. The course will use a range of relevant, powerful and motivating activities that draw on participants own experiences and generate ideas to make  more...

Plain English A clearly written document can facilitate important business decisions by being easy to read and understand. Our programme focuses on giving you the confidence and skills to write business documents in a clear manner using Plain English and avoid using technical or industry jargon. This programme is for anyone who has to write formal business documents, customer service letters, standard  more...

Selling through service Selling is an extension of good customer service a if we make our customers happy they will be more receptive to buying from us. This programme is for you if You are required to influence your customers to buy your products / services You would like to know how to generate more interest and be more sales-focussed You would benefit from new ideas, approaches, tips and techniques  more...

Customer Focus on the Telephone ...e them going elsewhere. Taking a professional approach to customer service on the telephone is therefore essential for retaining and developing business. This programme is for you if your role involves telephone communication with customers, whether they are internal (colleagues and staff) or external (clients and the general public). You will learn to develop your telephone skills so that  more...