Instructor Led Customer Service Training in Cumbria, uk

Public sector workers conflict training blue concept training has a wealth of experience training Public Sector workers. Through this experience we understand the operating culture and the challenges faced by local government managers. As a result of our close working relationship with the public sector we have developed programmes that achieve exceptional results. The public sector working environment is constantly changing, this  more...

Conflict Management Skills for dealing with customers This conflict management training benefits individuals and teams who have to deal with conflict and difficult people in the workplace. We adapt our training to meet the specific customer issues and the needs of participants. During the course we will work with participants to develop bespoke solutions for real-life situations. We learn very early in our development as human beings various ways  more...

Lone worker training Examples of lone workers and roles that this training is suitable Visiting clients homes. When having to deny people money, claims advisors can risk conflict and physical injury. Engineers go into lonely places (e.g. blocks of flats to do routine maintenance). Sometimes staffing levels mean areas are single manned by staff who are exposed to the public are at some risk of conflict,  more...