Instructor Led Customer Service Training in Hertfordshire, uk
Customer Service Training Provider? - Tell us about your Training!
 online course |
 instructor-led class |
 learn at home |
 group study |
 self-directed study |
 cd-based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer-based learning |
 discount pricing |
 online tutorial |
From Impellus
Customer Service Skills
Ensure that every customer contact makes the right impression.
This programme is aimed at the people in your team who deal with customers but are not part of the sales process, yet whose behaviour might massively influence customer decisions.
Seeing things through the lens of a customer is a key skill and will allow your people to deliver a far better customer experience in a more enjoyable
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Selling for Non Sales People
...amme especially tailored for teams who would like to take customer service to the next level by delivering the best possible service. Ita ™s mainly suitable for those who deal with customers on the phone or in a retail type of environment.
Cross-selling and up-selling is a superb way to increase the value of every customer contact by suggesting other products and services that may be of
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From The In-House Training Company
Brilliant customer service
...customer service!a ™ is a very practical one-day course, designed to raise your organisationa ™s customer service levels by instructing, equipping and inspiring your people to delight your customers at every opportunity. The programme is equally applicable to the public, private and voluntary sectors. It can be adapted to your specific needs (eg, more on telephone skills, less on
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