Instructor Led Customer Service Training in United States - Training Resources

Improving Customer Service Skills Workshop - Customer Service Training Increase customer and employee satisfaction by improving communication and problem solving skills. This course will provide skills, ideas and techniques to improve customer service along with an opportunity to practice using real-life situations.  more...

Internal Brand Training ...customer service experiences that didna t quite live up to our expectations of a brands promises. Service intensive businesses have theya re work cut out for them because human beings complicate service delivery. Opportunities exist every day to deliver internal and external customer service that supports or deteriorates brand value at multiple touch points. Even when an employee provides  more...

FISH Training This course inspires employees to improve customer service, be creative and create positive energy and attitude.  more...

File Preparation and Preflight ...ess - from the designer, to the mechanical artist, to the customer service representative, imaging experts, and output specialists and provides real-world examples of output challenges, and the solutions that ensure proper output. Included is: The systems and tools used in creating and outputting commercial graphics, overviewing the most common tools used in the industry; Elements of a digital  more...

SEMINARS HOW TO GIVE GREAT CUSTOMER SERVICE ...ased upon your products or services features alone. This Customer Service Skills workshop gives participants new insight into specific customer behavioral styles. It teaches students to address both the personal and the process needs of the internal and external client. Students learn to implement easy to use models for working with customers who are disgruntled and who have had service  more...

CUSTOMER SERVICE SKILLS WORKSHOP ... based upon your product or service features alone. This Customer Service Skills workshop gives participants new insight into specific customer behavioral styles. It teaches students to address both the personal and process needs of the internal and external client. Students learn to implement easy to use models for working with customers who are disgruntled and who have had service  more...

Exceptional Customer Service Today s consumers demand exceptional customer service. Excellence in customer service is one of the primary factors in determining the future success or failure of a company. Learn the truth about common customer service myths, gain insight into the expectations and needs of today s consumers, learn key factors in customer-focused behavior, as well as tips for providing exceptional customer  more...

Customer Service Esentials ...customer service is essential for individual and organizational success. Today s consumers demand exceptional customer service. Excellence in customer service is one of the primary factors in determining the future success or failure of a company. Learn the truth about common customer service myths, gain insight into the expectations and needs of today s consumers, key factors in  more...

Comprehensive Customer Service Training This three-day comprehensive customer service training program provides you with the detail level of understanding and training to provide complete customer service excellence. DESIGNED FOR: Executives Managers Sales People Customer Service Representatives Anyone in a customer focused position  more...

Handling Customer Complaints This two-day comprehensive customer service training program focuses on handling customer complaints. During this workshop we will cover everything from understanding what customer service really is to learning how to handle complaints effectively. DESIGNED FOR: Executives Managers Sales People Customer Service Representatives Anyone in a customer focused position  more...

What is Customer Service This is our one-day basic customer service program which focuses on understanding what customer service is all about. During this workshop we will cover understanding what customer service really is to learning how to deal with customers professionally.  more...

Customer Service Telephone Techniques This is our one-day customer service training program which focuses on customer service telephone techniques. During this workshop we will cover how to deal with customers over the phone as well as face-to-face DESIGNED FOR: Executives Managers Sales People Customer Service Representatives Anyone in a customer focused position  more...

Customer Service & The Use of Email This is our one-day customer service training program which focuses on customer service and the use of Email. During this workshop we will cover how to deal with customers using email. DESIGNED FOR: Executives Managers Sales People Customer Service Representatives Anyone in a customer focused position  more...

Support Professional The combination of providing resolution to technical problems while maintaining excellent customer service skills creates a unique challenge for today's support professionals. Customer satisfaction derives from effective communication as much as from obtaining a technical solution. The Support Professional course addresses this challenge.  more...

Support Specialist This 2-day course is for professionals with advanced experience and skills in support services. The course focuses on advanced problem resolution techniques, communicating with difficult customers, negotiating strategies, metrics, knowledge management, mentoring, project management and teamwork. Participants find that the course builds on previous support specific programs and prepares them for a  more...

Support Representatiive ...customer service is critical to continued success for any service organization. This 1-day course introduces entry-level service representatives to the fundamental principles and techniques required for excellent customer service delivery. As the first, or principal, line of contact with customers, service representatives have a unique and challenging opportunity to influence customer  more...

Manners That Sell - Adding the Polish that Builds Profits Manners That Sell teaches your employees how to interact with customers and clients using courtesy, rules of good manners, respect and instructs them on how to handle themselves at business or networking events. Give them the competitive edge they need to build profits.  more...

Web Development and Design Course Our intense workshop will teach students how to create: * A Corporate Website in Flash * A Social Network (similar to Facebook, MySpace, Hi5) * An Online Store (e-commerce like amazon. com, zappos. com) * Work with JOOMLA (leading CMS on the internet) * HTML/ CSS * Online Marketing (Search Engine Optimization) At the end of the program all students will have fully functional websites.  more...

Customer Driven Quality Providing quality customer care may be the single most important part of your business. If your customers receive friendly, professional service, even the most difficult among them may return to buy again. Our e-workbook will teach you how to communicate with the client both in person and by telephone. The exercises and discussions show them how to keep calm under pressure, how to handle  more...

Technology and Critical Business Skills Training VKG Associates, Inc.'s Critical Business Skills training programs include: - Courtesy in the Government - Listening Skills - Proofreading and Editing - Better Office Skills and Services - Basic Filing - Women and Self-Esteem - Organizing Your Workspace - Office Automation - Grammar Review - Performance Appraisal - Curriculum Development - Character Education - Assertiveness  more...

HOW TO ACHIEVE EXCELLENT CUSTOMER SERVICE The prerequisite to quality performance at any level in an organization is the feeling of competence, importance, and being appreciated. How to Achieve Excellent Customer Service is a one-day seminar designed to help attendees realize they possess the potential to meet their personal needs and enjoy their job, while at the same time fulfilling the mission of service for the organization. The  more...

Beyond Bullet Points Although bullet points make it easy for us to create PowerPoint slides, they don t always make it easy for audiences to understand what we want to say. Growing numbers of people are expressing a sense of frustration with the conventional bullet points approach. Bullet points create obstacles between presenters and audiences. You might want to be natural and relaxed when you present, but audiences  more...

THROUGH THE CUSTOMER S EYES Whether in an office, a call center, a manufacturing organization, or retail outlet, every customer contact is critical and can mean the difference between keeping a customer for life or losing their business forever.  more...

Building a Model Police Records Section ...the records function, build professionalism, and increase customer service. Designed for records managers, clerks, and supervisors, this course teaches how to run the records section as if it were a business: efficiently, legally, and customer focused. Learn practical techniques and tips and tricks that will improve the operations of this critical support component. Ensure accurate crime  more...

Help Desk Analyst This 4-day course will prepare students for the Help Desk Institutea ™s a Certified Help Desk Analysta certification. It may also be delivered in an a accelerateda 3-day format. Students will learn how to deal effectively with a wide variety of customer situations and to create positive interaction between customers and co-workers. The course also gives an overview of the main Help Desk  more...

Customer Care for IT Telephone Support Staff This 2-day course will enable participants to better understand the hidden messages and language that customers use; to understand how to identify and handle telephone types. It will provide them with questioning techniques and improve their listening skills so that they will be better able to deal with customer complaints. It will give them a deeper understanding of how to deliver real quality  more...

Telephone Etiquette to Support Customer Service (sales performance) This course teaches students how to provide exemplary customer service over the phone. Students will learn about listening techniques, when to use open- and close- ended questions, how to resolve problems, and how to effectively and successfully handle irate customers. You can get a complete list of other Sales Performance classes at  more...

Customer Service Over the Phone (sales performance) In today's competitive environment, customer service is often the key that sets a successful company apart from others. This program ensures that your customer interactions will result in satisfied, happy customers by providing skills to manage all types of customer calls and situations. You can get a complete list of other Sales Performance classes at  more...

What Customers Really Want - and How to Help Your People Deliver It ...customer service? We have all experienced it and, most likely remembered it. In this course participants will explore the concepts and benefits of superb customer service. Individuals will learn ways of building positive rapport with various types of customers and then apply those skills in activities and exercises throughout the course. They will dive deeper into workplace communication by  more...

What Customers Really Want - and How to Help Your People Deliver It ...customer service? We have all experienced it and, most likely remembered it. In this course participants will explore the concepts and benefits of superb customer service. Individuals will learn ways of building positive rapport with various types of customers and then apply those skills in activities and exercises throughout the course. They will dive deeper into workplace communication by  more...

Telephone Etiquette to Support Customer Service This course teaches students how to provide exemplary customer service over the phone. Students will learn about listening techniques, when to use open- and close- ended questions, how to resolve problems, and how to effectively and successfully handle irate customers. You can get a complete list of other Sales Performance classes at  more...

Customer Service Over the Phone In today's competitive environment, customer service is often the key that sets a successful company apart from others. This program ensures that your customer interactions will result in satisfied, happy customers by providing skills to manage all types of customer calls and situations. You can get a complete list of other Sales Performance classes at  more...

Customer Care Workshop In a highly competitive marketplace, customer care is the key to a companya ™s success. This workshop describes effective customer service techniques and provides opportunities for participants to apply and refine them through role plays and exercises. You can get a complete list of other Professional Soft Skills Workshops classes at  more...

Excellence in Technical Customer Service ...customer service in a technical field, you need to interact with customers to address their technical concerns. To do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In this course, you will apply important principles and skills you can use as a technical customer service representative. You can get a complete list  more...

Customer Service Training ...Customer Service Training, Exceptional Customer Service, Customer-Based Service, Customer Service Skills, Customer-Based Service Training, Customer Service Skills Training, Customers First, Customer Service Excellence, Customer Service Expertise, Learning Customer Service, How To Serve Customers, Basic Customer Service, Customer Service Excellence Training, Professional Customer Service,  more...

Customer Service for Service Employees As we say in the hotel business, serving customers and guests is like being on stage. Teach your service employees how to treat their jobs like award-winning performances, and give them techniques for handling different types of service challenges specific to your industry.  more...

Managing Customer Service Teach your management/ supervisory teams to hire and manage a world class customer service team.  more...

Fundamentals to Successful Business Relationships There are fundamentals to everything we do. If we know what they are and focus on them regardless of our industry, we can achieve maximum results. In this session we will discuss three key fundamentals to successful business relationships. They are: Culture: The message you give your customers everyday Service: It's what happens between "Hello" and "thank you" that matters Networking: How to  more...

Customer Service - A Strategic Advantage Leaders in today s rapidly changing business world have determined that there is more to success than catchy advertising campaigns. Whether it s a business, a professional practice, a health care facility, or a government agency, success comes to organizations that are dedicated to looking after their customers. Quality alone isn t enough. High-performance organizations have realized that their  more...

Coaching Customer Service ...customer service coaches focus on their attention on monitoring performance, providing feedback and recognizing accomplishments. They direct their attention to every level of customer service delivery, working with superstars as well as low performers to improve their customer service skills. Organizations that place high value on attracting new customers, dazzling customers with their  more...

Using Customer Experience Paths to Maximize Sales The process of identifying and analyzing Customer Experience Paths (CEPs) is a method of analyzing a business from a customera s point of view. It takes into account everything the customer sees, hears and touches during their relationship with the company by identifying Moments of Truth. Rather than concentrating on the face-to-face interactions with customers only, as so many programs do, a  more...

Customer Service ...Customer Service Training - Chicago Customer Service Training in Chicago by Training Connection - http://www.trainingconnection.com 1. Exceptional Customer Service (1 day) Exceptional Customer Service ($295 2 AMC Movie Tickets ) How often do you experience bad customer service? And how many people do you tell of your bad experience? It is a fact that poor customer  more...

Reproducible Program Library - Customizable Soft Skills Training Programs ...t Coaching Communication Conflict & Stress Management Customer Service & Sales Diversity & Harassment Emotional Intelligence Employee & Professional Development Finance Generational Human Resources Leadership & Management Negotiating & Sales Organization Development Performance Management Problem Solving & Decision Making Project Management Team Building Time Management &  more...

Winning Negotiations ...nd this training especially for businesspeople, managers, customer service representatives and of course salespeople. You will learn 1. To convert your company s goals, your mandate or personal objectives into negotiating goals and strategies, 2. To establish the existing or potential link between yours and the other side goals and to use it as negotiating tool, 3. To enhance your  more...

Excellent Customer Service Training ...customer service, chances are he or she re-tells the story at least ten times. When that same person receives good customer service, chances are he or she tells only a few people. And in today s get-it-now-from-just-about-anywhere market, excellent customer service may be your only distinguishing feature. This popular seminar provides quick, economical and effective training on how to  more...

Secrets of Super Service ...customer service? Unfortunately, such experiences are rare. Does your organization provide excellence in customer service and would your customers think of you when asked this question? Do you and your team provide super service for your internal customers? Learn proven practical techniques to improve customer service in this results-focused webinar with Sam Lloyd. We have done customer  more...

Customer Service Training for Hospitality Onsite training classes for groups. At this time we do not offer public courses where individuals can sign up to attend.  more...

Retail Customer Service Training Onsite training classes for groups. At this time we do not offer public courses where individuals can sign up to attend.  more...

Customer Service Training for Healthcare Onsite training classes for groups. At this time we do not offer public courses where individuals can sign up to attend.  more...

Managing Customer Service Training Onsite training classes for groups. At this time we do not offer public courses where individuals can sign up to attend.  more...

Help Desk Training Business Training Works, Inc. offers onsite training workshops, seminars, and classes for groups. Our courses are designed for one-hour, half-day, full-day, and two-day formats. For a full course outline, free resources, fee schedule, and company information, visit us at www.businesstrainingworks.com. AVAILABLE SERVICES: Onsite Instructor-Led Programs for Groups: We come to your location.  more...

Telephone Customer Service Training Onsite training classes for groups. At this time we do not offer public courses where individuals can sign up to attend.  more...

The Six Principles of Service Excellence Workshop Performance Solutions by Design is pleased to invite you to attend our insightful, action-oriented Service Excellence Workshop. This super-charged workshop is designed for business leaders who are serious about and committed to immediately elevating the level of service provided to their customers on a consistent basis, and its linkage to positively impacting bottom-line results. This workshop  more...

Balancing Business and Customer Needs Balancing Business & Customer Needs Overview In our jobs, we are often required to make decisions that impact others in our organization and the profitability of the company. It is often difficult to balance these decisions with the needs of our customers. In this module, we will take a look at how to make these decisions. We will also explore the various relationships we will have with our  more...

Providing Products to Customers Providing Products to Customers Overview Do your palms sweat thinking about selling ? When you think of sales, does your mind conjure up images of slick-talking, manipulative, sleazy, and pushy people? If so, you may be missing a huge opportunity to be of service to your customer! Customer focus is NOT simply a matter of providing outstanding service in response to a customer s stated  more...

Recognizing Value Recognizing Value Overview What s important to you? Do you value the products and services that your company offers? Do you think that your attitude impacts what customers think of your company, its products, and its services? The answers are YES, YES, YES!!! This module helps you develop a perspective on value that will enable you to positively position your company s products and  more...

You REALLY are The One at Your Company You REALLY Are the One at Your Company Overview Do you wish you had a crystal ball to help you deal with some of the challenges you may be facing in the first three months on the job? Here it is! Some of the things you ll encounter when you transition to your job may seem to make your job more difficult. However, many of these challenges are in fact important elements in running the  more...

Transitioning to Sales Transitioning to Sales Overview You solved the customer s problem. Now what? Truly focused customer service professionals are able to transition problem solving calls effectively into sales opportunities. By listening for clues throughout the call and professionally and quickly solving the customer s problem, you have the opportunity to provide further help to the customer by  more...

Developing a Campaign Strategy Developing a Campaign Strategy Overview Campaign: (1) a series of military operations with a particular objective in a war; (2) a series of organized, planned actions for a particular purpose. What s your campaign strategy? What are the organized, planned actions that you re going to follow in order for you to achieve your objective? This module guides you through campaign strategy  more...

Listening and Questioning Listening & Questioning Overview The shortest sales course in the world: 1) ask questions, 2) listen. Listening and questioning are undoubtedly the two most important skills in the sales and customer service professions. HOW you ask questions and WHAT you ask about often determine whether you re going to be given the opportunity to listen so you want to make sure you do it correctly.  more...

Positioning the Sale Positioning the Sale Overview Why do some sales professionals sell more than others? Simple: they know what their customers need and they satisfy it; they position their product or service to meet the explicit needs of the customer. Less effective sales professionals drone on about the features and so-called benefits of their product or service. But the fact is, a feature is ONLY a  more...

Managing Sales Objections Managing Sales Objections Overview Hate objections? Don t listen to anyone tell you differently — no one LIKES objections. But they ARE part of the sales process and they DO provide you with an opportunity to clarify and reposition. What you need is a technique that will enable you to manage sales objections when they do arise — and they WILL arise! This module will give you  more...

Closing the Sale Closing the Sale Overview The bottom line is well, it s the bottom line! All the selling techniques, confidence, and knowledge are for nothing if you can t close the sale. Successful sales professionals close more — and more often — than ordinary reps. Learn the closing techniques that make successful sales professionals successful while simultaneously building the  more...

Integrating the Skills Integrating the Skills Overview Want to tie it all together? This is the module that puts a ribbon on the package of skills you ve acquired throughout HPCS and ties them all together.  more...

Improving Personal Effectiveness Improving Personal Effectiveness Overview Do you wish you had a personal trainer to help guide you? To provide encouragement, perspective, and support? Selling is a tough job. If it wasn t tough, ANYONE could do it! This module helps you discover how you can improve your own personal effectiveness.  more...

Leadership Support Leadership Support Overview Training without reinforcement and follow up is likely to fail. Leadership Support is designed to equip managers and other leaders with the knowledge of the High Performance Customer Service content and skills so they can leverage the investment made by the company and participants. Leadership Support can be used for any or all of the HPCS modules.  more...

Impacting the Customer Experience Impacting the Customer Experience Overview Everything you do or don t do impacts the customer experience! Many things contribute to what the customer experiences while dealing with your company. In order to truly understand what your customers experiences are, we need to better understand what your company offers your customers, who your customers are, what their likes and dislikes  more...

Focusing on the Customer Focusing on the Customer Overview Increased competition has given customers more choices than they have ever had before. Good customer sales and service have become the norm in the past 15 years. As a result, customers expect more. In a competitive environment, we need to be better than the competition. Each customer needs to feel that he or she has all of your attention as if he or  more...

Exploring Social Styles and Motivators Exploring Social Styles & Motivators Course Overview Forget the golden rule (e.g., treat others as you would like to be treated). In today s competitive environment, you must treat customers as THEY want to be treated! In this module, you will learn about four different styles, how to recognize each style, and how to communicate with customers flexing to THEIR style. You ll learn your own  more...

Enhancing Customer Courtesy Skills Enhancing Customer Courtesy Skills Overview Some skills help elevate your customer relationship to the next level; others are prerequisites — they re simply tickets into the big game! Acting in a professional, predictable, and respectful manner is not just good sense, it s a business requirement. However, bad habits are hard to break and even the best of us need a refresher from time  more...

Communicating Effectively Communicating Effectively Overview How do you make sure that the customers are receptive to us? Approach each interaction with the right mindset AND with a strong set of communication skills — presence, listening, questioning, relating, and checkbacks. Customers expect to be heard. Customers expect to be dealing with a competent, knowledgeable rep. Customers expect you to be  more...

Value Based Selling - A Consultive Sales Methodology ...Since the course's release in 1993 thousands of sales and customer service professionals from the U.S., Canada and Europe have been trained on the methodology. Past participants have increased their sales by 20% to 30% within 12 months of completing the course. Results You Can Expect . . . Increase company profits by selling value, not price, eliminating the need to discount. Decrease the  more...

Customer Service Training for Health Care Professionals When a patient visits a doctor's office or hospital it can stir up all kinds of emotions; fear,anxiety,worry,anger,nervousness etc. Physicians,Nurses and Allied Health Care professionals are the foundation of the health care system. Through this elite team of providers patients seek compassion, nurturing and empathy toward their unique and individual situation. As we become more technologically  more...

Updating Your Database Development Skills to Microsoft SQL Server 2005 ... ? Creating Service Broker Objects   ? Implementing the Customer Service   ? Implementing the E-mail Service   After completing this module, students will be able to: ? Describe the Service Broker architecture.   ? Use Service Broker for message-based communication.   Module 5: Using Native HTTP Support In this module, students learn how to create HTTP endpoints that make database  more...

Customer Relationship Management (CRM) Management Course: Customer Relationship Management (CRM) (MDP219)  more...

How To Achieve Results Through Influencing Effective influence doesn t just happen! How do you get people to buy into your ideas and your needs? Being able to accurately read situations, individuals and groups, and applying the appropriate type of influence behavior are the keys to becoming successful at influencing. Influence is the ability to have others take a desired action while building and maintaining the relationship. Participants  more...

Implementing Supply Chain Management This course will continue the discussion of Supply Chain Management strategies, focusing on efficiency and cost savings. You will learn how to improve customer service in highly uncertain demand situations, how to deal with Supply uncertainty and demand management, which tools to use to address system-wide sharing of risk among all supply chain partners for mutual benefit, and the need for  more...

Priority Manager program The worlds premier personal effectiveness program. Get more done, more of the right things done at the right time, greater control, with less stress.  more...

Working Sm@rt with MS Outlook Microsoft Outlook is a powerful business tool and one of the most robust information manager products on the market today. During this workshop you will master the use of this tool to enhance your productivity skills and gain control of the many aspects of your demanding workload. You will learn how to support the processes of the Priority Manager with your Outlook software and take advantage  more...

Outstanding Customer Service Just servicing customers is not enough. This Outstanding Customer Service course gives all participants a powerful new insight into client behavior, effective tools, and easy to learn skills for creating lasting client satisfaction, relationships, and repeat business. This focused, practical course is useful for anyone who operates or manages any business or department that deals directly with  more...

Hitting the Mark Customer Service ...Customer Service - We strive to hit the mark every time with our guests. We know that may not always be possible; however, it is critical to your team s and your organization s success that when we miss the mark, we go for another try. Hitting the Mark Guest Satisfaction is a look at the Top 10 Service Attributes, Guest Complaint Facts, Words to Use and Body language. We may not be able  more...

Customer Service Skills ...Customer Service Skills program is highly interactive and participants will learn the importance of a customer-focused attitude, building relationships, and using positive language, voice/tone, projection, posture, and gestures. The organization's mission will be covered, and the keys to customer service will be employed. Hands on exercises will be used to demonstrate the appropriate style,  more...

Nurturing A Customer Service Environment Many companies make the mistake of having "customer service" for a buzz word and yet have no real plan in place to create an environment that fosters excellent service. This class addresses the problems behind the scenes that affect front line customer service and how to get everyone involved in the process.  more...

Effective Complaint Handling How does your company handle complaints? Are they regarded as negative and troublesome issues that deflect resources from the 'real work' of the organization? If so you need this training. Keep customers happy and make more money!  more...

Defusing Difficult & Demanding Customers More successfully handle the difficult, angry, emotional and demanding customers. Improve the quality of customer service and customer experiences through effective training in interpersonal communication skills, telephone techniques and soothing difficult personalities.  more...

Deliver World-Class Customer Service Improve the level and quality of customer service through proven and effective training. Deliver good, old-fashioned world class customer service that sets you apart from the competition. Interpersonal and telephone techniques that leave our customers impressed and coming back for more.  more...

Customer Service Certificate ...with what they need! All industries should require basic customer service skills as pre-requisite for employment. This course is designed for incumbent workers who wish to improve their status; Job Seekers and Career Changers who wish to better their chances for jobs in the Customer Service Arena. You will learn how to: Communicate with both internal and external customers in order to get  more...

Customer Service for Technical Support Professionals ...Customer Service training isn t just for sales and customer support reps. Effectively handling both internal and external customers is an essential skill for IT professionals. Having good technical skills is only half of what you need; the other half is having the skills to gain customer satisfaction, understanding, and cooperation. In this course, you will learn methods for effective  more...

Customer Service at Its Best ...Customer service is the most resource-intensive part of any business. Customer service comprises not just the ability to respond to customers when they have questions, but also the ability to make it convenient and desirable to do business with you. We believe that seminars, workshops and skills training should be interesting and inspiring, and should include practical examples that can be  more...

Dealing With Difficult Customers Sharpen your customer service skills and build confidence in your ability to turn an angry complainer into a satisfied and loyal customer. This dynamic workshop is designed to help solve customer problems and build goodwill.  more...

Maximizing Value Added Sales Skills This course demonstrates the sales skills necessary to successfully expand your customer base and move ahead of your competition. Develop strategies that position you as a key element to your customers' success.  more...

Negotiation Skills at Work Learn the skills necessary to successfully negotiate with persons outside of your control - such as team leaders, project managers, and those responsible for internal/external customer satisfaction. Learn the real meaning of a win/win solution.  more...

Customer Service in the Public Sector Learn positive communication skills to deal effectively with the most demanding customers and difficult situations.  more...

Team Dimensions Profile and Seminar Successful team members don't do the same thing at the same time. They do the right thing at the right time. And while team members work together toward a common goal, individuals still must play their individual roles in the process. As organizations rely more and more on teams to innovate, problem solve, produce, and compete at the speed of change, clearly understanding and capitalizing on  more...

Warehousing and Materials/Inventory Management ...use efficiency and personnel productivity. Topics include customer service, warehouse operational requirements; inventory management; warehouse transactions; receiving procedures; materials handling and storage; warehouse efficiency and layout; performance measurement; routine decision-making in managing inventories; concepts of MRP; control systems; replenishment and EOQ; order fulfillment;  more...

Ultimate Customer Service ...Customer ServiceFor Supervisors, Managers and Team Leaders Providing ultimate customer service is not something that you just know. Ultimate customer service comes from knowledge and the knowledge to reproduce it.Many leaders have great customer service skills; however, they do not know how to pass this on to their staff and how to get their staff to give the same service. You will learn: How  more...

Customer Service Excellence This program focuses on delivering value and maintaining customer satisfaction. Participants will learn techniques that focus on customer requirements, increasing repeat business and sales. Can be presented as executive briefing to multi-day customer service boot camp including customer site visits, interviews and service level evaluations.  more...