Instructor Led Customer Service Training in United States

Would You Like Fries With That Supersizing Your Customers Service Experience Your customers and clients are the lifeblood of your business. How are you keeping them happy? In this session, we'll unlock the keys of supersized customer service. You will learn unique methods of reinforcing customer service through training, devise techniques to encourage customer satisfaction feedback, develop a win-win policy of resolving customers' complaints, and outline your customers'  more...

Business English for Non-native Speakers Speak with purpose and clarity in a variety of professional settings. Polish your conversational skills for meetings, negotiations, customer service, phone conversations, networking, and other professional situations. Course addresses language functions (such as giving and receiving performance feedback, handling complaints, agreeing/ disagreeing etc) that occur in different business  more...

Managing Diversity These workshops are for managers who direct a culturally diverse staff or serve a diverse customer base. Adopt greater flexibility in communicating with members of different cultures to get the results you want. Learn to recognize and avoid potential cross-cultural conflict situations and areas for miscommunication. Identify, define and analyze workplace problems that arise from cross-cultural  more...

CUSTOMER SERVICE SKILLS WORKSHOP ...ased upon your product or service features alone. This customer service skills seminar gives participants new insight into specific customer behavioral styles. It teaches students to address both the personal and process needs of the internal and external client. Students learn to implement easy to use customer service models for working with customers who are disgruntled and who have had  more...

Diagnosis Differentiating Between Benign and Malignant Work Behaviors Several members of the support staff routinely return from lunch 15 minutes late. A client commented to you about the new receptionist's less than professional telephone demeanor. In this clinic, we'll examine several different kinds of benign and malignant workplace behaviors and how they affect customer service delivery and profitability.  more...

Customer Service ...Customer Service is key to an organizationa ™s success at every touch point. To cultivate a spirit of exceptional customer care within your organization, Anchor offers the CARE Customer Service Workshop. This workshop is designed to introduce your entire organization to a customer service model that is applicable at all levels while complementing and building on your own customer  more...

Improving Customer Service Skills Workshop - Customer Service Training Increase customer and employee satisfaction by improving communication and problem solving skills. This course will provide skills, ideas and techniques to improve customer service along with an opportunity to practice using real-life situations.  more...

Internal Brand Training ...customer service experiences that didna t quite live up to our expectations of a brands promises. Service intensive businesses have theya re work cut out for them because human beings complicate service delivery. Opportunities exist every day to deliver internal and external customer service that supports or deteriorates brand value at multiple touch points. Even when an employee provides  more...

FISH Training This course inspires employees to improve customer service, be creative and create positive energy and attitude.  more...

SEMINARS HOW TO GIVE GREAT CUSTOMER SERVICE ...ased upon your products or services features alone. This Customer Service Skills workshop gives participants new insight into specific customer behavioral styles. It teaches students to address both the personal and the process needs of the internal and external client. Students learn to implement easy to use models for working with customers who are disgruntled and who have had service  more...

Exceptional Customer Service Today s consumers demand exceptional customer service. Excellence in customer service is one of the primary factors in determining the future success or failure of a company. Learn the truth about common customer service myths, gain insight into the expectations and needs of today s consumers, learn key factors in customer-focused behavior, as well as tips for providing exceptional customer  more...

Customer Service Esentials ...customer service is essential for individual and organizational success. Today s consumers demand exceptional customer service. Excellence in customer service is one of the primary factors in determining the future success or failure of a company. Learn the truth about common customer service myths, gain insight into the expectations and needs of today s consumers, key factors in  more...

CORPORATE WOMENS RETREAT TRAINING ...ce and enhance the culture of the organization (wellness, customer service, employee relations, corporate values, leadership). Would it be a bonus if these same tools can be applied at home (parenting) and in your personal life (relationships)? This training will enhance: the language you use, your ability to recognize the gifts and lessons in all experiences, your ability to establish clear  more...

Womens Retreat in Costa Rica October 8-15, 2011 ...ce the culture of your organization (relational wellness, customer service, corporate values, leadership). Would it be a bonus if these same tools strengthen parenting skills and uplift your home environment and provide tools to improve personal and professional relationships? This training will improve your ability to: communicate clearly and effectively; recognize teachable moments, the  more...

Service Excellence Customer service proficiency at its best. Staff are taught how to provide exemplary service and a positive guest experience in all situations. We give your staff the tools they need to improve your business. We teach your saff and management how to make every customer service experience exceed expectations. Training takes place on location, with staff on site.  more...

Mystery Shop After an initial consultation we visit your business unannounced and compile a detailed overview and analysis of the customer service experience. Beginning with the first contact, usually a reservation made over the phone, to the exit we provide a service audit for you to see your business as your guest does. Management are given a copy of the report along with recommendations. A coaching session  more...

Support Professional The combination of providing resolution to technical problems while maintaining excellent customer service skills creates a unique challenge for today's support professionals. Customer satisfaction derives from effective communication as much as from obtaining a technical solution. The Support Professional course addresses this challenge.  more...

Support Specialist This 2-day course is for professionals with advanced experience and skills in support services. The course focuses on advanced problem resolution techniques, communicating with difficult customers, negotiating strategies, metrics, knowledge management, mentoring, project management and teamwork. Participants find that the course builds on previous support specific programs and prepares them for a  more...

Support Representatiive ...customer service is critical to continued success for any service organization. This 1-day course introduces entry-level service representatives to the fundamental principles and techniques required for excellent customer service delivery. As the first, or principal, line of contact with customers, service representatives have a unique and challenging opportunity to influence customer  more...

Savvy Influencer ...luence for over 30 years. Our experience and unparalleled customer service makes us a trusted partner in your endeavors to build this competencya a competency that will help you become more effective when working with others to achieve positive outcomes for yourself and your company. After attending, participants will: * Positively influence others with or without the benefit of  more...

Web Development and Design Course Our intense workshop will teach students how to create: * A Corporate Website in Flash * A Social Network (similar to Facebook, MySpace, Hi5) * An Online Store (e-commerce like amazon. com, zappos. com) * Work with JOOMLA (leading CMS on the internet) * HTML/ CSS * Online Marketing (Search Engine Optimization) At the end of the program all students will have fully functional websites.  more...

Manners That Sell - Adding the Polish that Builds Profits Manners That Sell teaches your employees how to interact with customers and clients using courtesy, rules of good manners, respect and instructs them on how to handle themselves at business or networking events. Give them the competitive edge they need to build profits.  more...

Security Officer Registration Act SORA Comprehensive This course is a requirement in the State of New Jersey for anyone seeking employment as a security officer. The course and curriculum are regulated by the New Jersey State Police. In addition, there are 4-hours of PC Introduction and Administration which allows the student to register, comply and facilitates the processing of the initial application and certification procedure with the New Jersey  more...

Customer Service Certification Series ...Customer Service Professional Excellence delivers great skills for maximum impact and performance. The learning elements within this program can be implemented immediately and push your customer service delivery to much higher levels. The primary focus of the program is the personal connection that we have with our customers and how we successfully interact with them and exceed their base need  more...

THE The Human Experience Training ...customer service skills training for front lines and/ or train-the-trainer programs. Also offered is university certification from Purdue University's Center for Customer Driven Quality. We specialize in the contact center arena but are across industries, as well as international. We believe training is ongoing and needs to be delivered over time, in four hour intervals, utilizing two  more...

The MAGIC of Customer Relations INTRODUCTION Make A Great Impression on your Customers and deliver meaningful and memorable customer experiences. When you choose to create a true MAGIC culture, you will build trust, strengthen relationships and increase loyalty. COURSE OBJECTIVE Develop your associatesa ™ ability to deliver exceptional service to every customer, external or internal. Whether that interaction occurs  more...

FEBUARY 21st 930am-4pm Book yourself Solid Marketing 101 for MT Book Yourself Solid! (Marketing 101): 6 hours Now you have your diploma, what next? How do you get clients? How do you make them come back? How do you market yourself? Is your appointment book empty? thebeautytherapists. com will put it all together for you and get you on your way to being successful. Learn this and more at this intriguing and stimulating class. You will learn proven  more...

Customer Driven Quality Providing quality customer care may be the single most important part of your business. If your customers receive friendly, professional service, even the most difficult among them may return to buy again. Our e-workbook will teach you how to communicate with the client both in person and by telephone. The exercises and discussions show them how to keep calm under pressure, how to handle  more...

Technology and Critical Business Skills Training VKG Associates, Inc.'s Critical Business Skills training programs include: - Courtesy in the Government - Listening Skills - Proofreading and Editing - Better Office Skills and Services - Basic Filing - Women and Self-Esteem - Organizing Your Workspace - Office Automation - Grammar Review - Performance Appraisal - Curriculum Development - Character Education - Assertiveness  more...

Customer Service Training and Telephone Etiquette ...customer service and telephone etiquette training is the best way to get your people motivated to do their best on each and every phone call and customer interaction! Our training is a 1 day workshop led by your enthusiastic and fantastic PhonePRO trainer. Our trainers are the best in the business and will get your staff fired up with our practical tools and techniques to improve their  more...

Negotiate to Win the Art of Successful Negotiation Whether ita ™s allocating resources for a project, funding a new initiative or establishing a supply chain for a new product or service, negotiation is inevitably at the heart of the process. But few people understand the structure, techniques and approaches available to them as they seek to positively influence an outcome. This hands-on two day seminar gives you a step-by- step guide to  more...

Change Management This course focuses on the definitions, frameworks, and strategies for organizational change management. In this comprehensive course, you will learn how change can be managed. You will gain an understanding of how resistance to change can be overcome. This course will cover a wide variety of topics related to change management including: What is Change Management? Who are Change Agents? A formula  more...

Making the Register Ring How the needs of the consumer have changed today, how to discover what they want in goods and services, and how to match your company products to those needs. Simple yet effective things that the retail employees can do to improve trust and improve profits. We share how to handle the busy day, the complaining customer, the angry customer. We will show the elements of Superior Customer  more...

Achieving IT Service Excellence Based on our experience with tens of thousands of IT professionals, we know that you work very hard and are committed to providing your clients with excellent service. Unfortunately, IT folks deliver service based on what they, not their clients, think is important. This disconnect is why IT continues to miss the bulla ™s eye and think that achieving 100% client satisfaction is not  more...

Making Service Count In this 2 hour workshop the participants will learn how to provide the kind of service that will exceed the expectations of their clients/ customers. Participants will learn specific information and skills sets pertinent to their company's service strategy.  more...

Instructor for -- Planning-Programming-Budgeting-Execution PPBE seeking an instructor to teach DoDa Planning-Programming-Budgeting-Execution (PPBE) . This is a 3 day course and possible course Development. You most be a seasoned professional, independent consultant and/ or government employees that instruct during your time off. which is in alignment with our client. Desire Certification/ Association: American Society of Military Comptrollers (ASMC)  more...

Customer Service ...Customer Service Training By The Koenig Group tom@koeniggroup. net Customer service is the single most important factor in any business. Either face to face with a customer or over the telephone, good customer service is absolutely crucial to a company's success. Companies with great customer service survive and thrive. Those that provide poor customer service fail. In this training  more...

Marketing Skills ...Including executives and managers in finance, operations, customer service, R&D and other departments who interact with colleagues in marketing. What You Will Cover a Strategic growth perspectives. a Moving beyond pricing as an objectivea to pricing as a strategy a Changing the buying structure through the Internet a Promotion and communication as an integrated process a  more...

Enterprise Business Architecture EBA Introduction and Overview ... Business Architecture to create higher profits, superior customer service and a competitive advantage for their enterprise. The Business Architecture is the parent logical architecture and nexus from which one can unite, derive and integrate all of the architectures of the enterprise in a formal and disciplined manner. These include the IT, Security and Organization Architectures. One can  more...

Building a Model Police Records Section ...the records function, build professionalism, and increase customer service. Designed for records managers, clerks, and supervisors, this course teaches how to run the records section as if it were a business: efficiently, legally, and customer focused. Learn practical techniques and tips and tricks that will improve the operations of this critical support component. Ensure accurate crime  more...

The Seven Keys to Dazzling Customer Service Learn the principles, tools and techniques for "dazzling" customers at every encounter. Discover how to build customer loyalty and keep dissatisfied customers to a minimum. Facilitated by former manager of the Disney University.  more...

The Art and Management of Service Excellence How to build and lead the exceptional service culture: hiring, training, motivating the "right" people and giving your service team the skills to succeed. Includes: customer service and profitability; the managera ™s role in assuring exceptional service; how to reduce or eliminate complaints; and how to establish a reputation for the best service in your industry. Facilitated by former  more...

Customer Service Training ...Customer Service Training, Exceptional Customer Service, Customer-Based Service, Customer Service Skills, Customer-Based Service Training, Customer Service Skills Training, Customers First, Customer Service Excellence, Customer Service Expertise, Learning Customer Service, How To Serve Customers, Basic Customer Service, Customer Service Excellence Training, Professional Customer Service,  more...

Customer Service for Service Employees As we say in the hotel business, serving customers and guests is like being on stage. Teach your service employees how to treat their jobs like award-winning performances, and give them techniques for handling different types of service challenges specific to your industry.  more...

Managing Customer Service Teach your management/ supervisory teams to hire and manage a world class customer service team.  more...

Fundamentals to Successful Business Relationships There are fundamentals to everything we do. If we know what they are and focus on them regardless of our industry, we can achieve maximum results. In this session we will discuss three key fundamentals to successful business relationships. They are: Culture: The message you give your customers everyday Service: It's what happens between "Hello" and "thank you" that matters Networking: How to  more...

Customer Service - A Strategic Advantage Leaders in today s rapidly changing business world have determined that there is more to success than catchy advertising campaigns. Whether it s a business, a professional practice, a health care facility, or a government agency, success comes to organizations that are dedicated to looking after their customers. Quality alone isn t enough. High-performance organizations have realized that their  more...

Coaching Customer Service ...customer service coaches focus on their attention on monitoring performance, providing feedback and recognizing accomplishments. They direct their attention to every level of customer service delivery, working with superstars as well as low performers to improve their customer service skills. Organizations that place high value on attracting new customers, dazzling customers with their  more...

Customer Service ...Customer Service Training - Chicago Customer Service Training in Chicago by Training Connection - http://www.trainingconnection.com 1. Exceptional Customer Service (1 day) Exceptional Customer Service ($295 2 AMC Movie Tickets ) How often do you experience bad customer service? And how many people do you tell of your bad experience? It is a fact that poor customer  more...

Winning Negotiations ...nd this training especially for businesspeople, managers, customer service representatives and of course salespeople. You will learn 1. To convert your company s goals, your mandate or personal objectives into negotiating goals and strategies, 2. To establish the existing or potential link between yours and the other side goals and to use it as negotiating tool, 3. To enhance your  more...

Excellent Customer Service Training ...customer service, chances are he or she re-tells the story at least ten times. When that same person receives good customer service, chances are he or she tells only a few people. And in today s get-it-now-from-just-about-anywhere market, excellent customer service may be your only distinguishing feature. This popular seminar provides quick, economical and effective training on how to  more...

Customer Service Training for Hospitality Onsite training classes for groups. At this time we do not offer public courses where individuals can sign up to attend.  more...

Retail Customer Service Training Onsite training classes for groups. At this time we do not offer public courses where individuals can sign up to attend.  more...

Customer Service Training for Healthcare Onsite training classes for groups. At this time we do not offer public courses where individuals can sign up to attend.  more...

Managing Customer Service Training Onsite training classes for groups. At this time we do not offer public courses where individuals can sign up to attend.  more...

Help Desk Training Business Training Works, Inc. offers onsite training workshops, seminars, and classes for groups. Our courses are designed for one-hour, half-day, full-day, and two-day formats. For a full course outline, free resources, fee schedule, and company information, visit us at www.businesstrainingworks.com. AVAILABLE SERVICES: Onsite Instructor-Led Programs for Groups: We come to your location.  more...

Telephone Customer Service Training Onsite training classes for groups. At this time we do not offer public courses where individuals can sign up to attend.  more...

The Six Principles of Service Excellence Workshop Performance Solutions by Design is pleased to invite you to attend our insightful, action-oriented Service Excellence Workshop. This super-charged workshop is designed for business leaders who are serious about and committed to immediately elevating the level of service provided to their customers on a consistent basis, and its linkage to positively impacting bottom-line results. This workshop  more...

Balancing Business and Customer Needs Balancing Business & Customer Needs Overview In our jobs, we are often required to make decisions that impact others in our organization and the profitability of the company. It is often difficult to balance these decisions with the needs of our customers. In this module, we will take a look at how to make these decisions. We will also explore the various relationships we will have with our  more...

Providing Products to Customers Providing Products to Customers Overview Do your palms sweat thinking about selling ? When you think of sales, does your mind conjure up images of slick-talking, manipulative, sleazy, and pushy people? If so, you may be missing a huge opportunity to be of service to your customer! Customer focus is NOT simply a matter of providing outstanding service in response to a customer s stated  more...

Recognizing Value Recognizing Value Overview What s important to you? Do you value the products and services that your company offers? Do you think that your attitude impacts what customers think of your company, its products, and its services? The answers are YES, YES, YES!!! This module helps you develop a perspective on value that will enable you to positively position your company s products and  more...

You REALLY are The One at Your Company You REALLY Are the One at Your Company Overview Do you wish you had a crystal ball to help you deal with some of the challenges you may be facing in the first three months on the job? Here it is! Some of the things you ll encounter when you transition to your job may seem to make your job more difficult. However, many of these challenges are in fact important elements in running the  more...

Transitioning to Sales Transitioning to Sales Overview You solved the customer s problem. Now what? Truly focused customer service professionals are able to transition problem solving calls effectively into sales opportunities. By listening for clues throughout the call and professionally and quickly solving the customer s problem, you have the opportunity to provide further help to the customer by  more...

Developing a Campaign Strategy Developing a Campaign Strategy Overview Campaign: (1) a series of military operations with a particular objective in a war; (2) a series of organized, planned actions for a particular purpose. What s your campaign strategy? What are the organized, planned actions that you re going to follow in order for you to achieve your objective? This module guides you through campaign strategy  more...

Listening and Questioning Listening & Questioning Overview The shortest sales course in the world: 1) ask questions, 2) listen. Listening and questioning are undoubtedly the two most important skills in the sales and customer service professions. HOW you ask questions and WHAT you ask about often determine whether you re going to be given the opportunity to listen so you want to make sure you do it correctly.  more...

Positioning the Sale Positioning the Sale Overview Why do some sales professionals sell more than others? Simple: they know what their customers need and they satisfy it; they position their product or service to meet the explicit needs of the customer. Less effective sales professionals drone on about the features and so-called benefits of their product or service. But the fact is, a feature is ONLY a  more...

Managing Sales Objections Managing Sales Objections Overview Hate objections? Don t listen to anyone tell you differently — no one LIKES objections. But they ARE part of the sales process and they DO provide you with an opportunity to clarify and reposition. What you need is a technique that will enable you to manage sales objections when they do arise — and they WILL arise! This module will give you  more...

Closing the Sale Closing the Sale Overview The bottom line is well, it s the bottom line! All the selling techniques, confidence, and knowledge are for nothing if you can t close the sale. Successful sales professionals close more — and more often — than ordinary reps. Learn the closing techniques that make successful sales professionals successful while simultaneously building the  more...

Integrating the Skills Integrating the Skills Overview Want to tie it all together? This is the module that puts a ribbon on the package of skills you ve acquired throughout HPCS and ties them all together.  more...

Improving Personal Effectiveness Improving Personal Effectiveness Overview Do you wish you had a personal trainer to help guide you? To provide encouragement, perspective, and support? Selling is a tough job. If it wasn t tough, ANYONE could do it! This module helps you discover how you can improve your own personal effectiveness.  more...

Leadership Support Leadership Support Overview Training without reinforcement and follow up is likely to fail. Leadership Support is designed to equip managers and other leaders with the knowledge of the High Performance Customer Service content and skills so they can leverage the investment made by the company and participants. Leadership Support can be used for any or all of the HPCS modules.  more...

Impacting the Customer Experience Impacting the Customer Experience Overview Everything you do or don t do impacts the customer experience! Many things contribute to what the customer experiences while dealing with your company. In order to truly understand what your customers experiences are, we need to better understand what your company offers your customers, who your customers are, what their likes and dislikes  more...

Focusing on the Customer Focusing on the Customer Overview Increased competition has given customers more choices than they have ever had before. Good customer sales and service have become the norm in the past 15 years. As a result, customers expect more. In a competitive environment, we need to be better than the competition. Each customer needs to feel that he or she has all of your attention as if he or  more...

Exploring Social Styles and Motivators Exploring Social Styles & Motivators Course Overview Forget the golden rule (e.g., treat others as you would like to be treated). In today s competitive environment, you must treat customers as THEY want to be treated! In this module, you will learn about four different styles, how to recognize each style, and how to communicate with customers flexing to THEIR style. You ll learn your own  more...

Enhancing Customer Courtesy Skills Enhancing Customer Courtesy Skills Overview Some skills help elevate your customer relationship to the next level; others are prerequisites — they re simply tickets into the big game! Acting in a professional, predictable, and respectful manner is not just good sense, it s a business requirement. However, bad habits are hard to break and even the best of us need a refresher from time  more...

Communicating Effectively Communicating Effectively Overview How do you make sure that the customers are receptive to us? Approach each interaction with the right mindset AND with a strong set of communication skills — presence, listening, questioning, relating, and checkbacks. Customers expect to be heard. Customers expect to be dealing with a competent, knowledgeable rep. Customers expect you to be  more...

Value Based Selling - A Consultive Sales Methodology ...Since the course's release in 1993 thousands of sales and customer service professionals from the U.S., Canada and Europe have been trained on the methodology. Past participants have increased their sales by 20% to 30% within 12 months of completing the course. Results You Can Expect . . . Increase company profits by selling value, not price, eliminating the need to discount. Decrease the  more...

Customer Service Training for Health Care Professionals When a patient visits a doctor's office or hospital it can stir up all kinds of emotions; fear,anxiety,worry,anger,nervousness etc. Physicians,Nurses and Allied Health Care professionals are the foundation of the health care system. Through this elite team of providers patients seek compassion, nurturing and empathy toward their unique and individual situation. As we become more technologically  more...

Updating Your Database Development Skills to Microsoft SQL Server 2005 ... ? Creating Service Broker Objects   ? Implementing the Customer Service   ? Implementing the E-mail Service   After completing this module, students will be able to: ? Describe the Service Broker architecture.   ? Use Service Broker for message-based communication.   Module 5: Using Native HTTP Support In this module, students learn how to create HTTP endpoints that make database  more...

Customer Relationship Management (CRM) Management Course: Customer Relationship Management (CRM) (MDP219)  more...

How To Achieve Results Through Influencing Effective influence doesn t just happen! How do you get people to buy into your ideas and your needs? Being able to accurately read situations, individuals and groups, and applying the appropriate type of influence behavior are the keys to becoming successful at influencing. Influence is the ability to have others take a desired action while building and maintaining the relationship. Participants  more...

Implementing Supply Chain Management This course will continue the discussion of Supply Chain Management strategies, focusing on efficiency and cost savings. You will learn how to improve customer service in highly uncertain demand situations, how to deal with Supply uncertainty and demand management, which tools to use to address system-wide sharing of risk among all supply chain partners for mutual benefit, and the need for  more...

Priority Manager program The worlds premier personal effectiveness program. Get more done, more of the right things done at the right time, greater control, with less stress.  more...

Outstanding Customer Service Just servicing customers is not enough. This Outstanding Customer Service course gives all participants a powerful new insight into client behavior, effective tools, and easy to learn skills for creating lasting client satisfaction, relationships, and repeat business. This focused, practical course is useful for anyone who operates or manages any business or department that deals directly with  more...

Defusing Difficult & Demanding Customers More successfully handle the difficult, angry, emotional and demanding customers. Improve the quality of customer service and customer experiences through effective training in interpersonal communication skills, telephone techniques and soothing difficult personalities.  more...

Deliver World-Class Customer Service Improve the level and quality of customer service through proven and effective training. Deliver good, old-fashioned world class customer service that sets you apart from the competition. Interpersonal and telephone techniques that leave our customers impressed and coming back for more.  more...

Customer Service Certificate ...with what they need! All industries should require basic customer service skills as pre-requisite for employment. This course is designed for incumbent workers who wish to improve their status; Job Seekers and Career Changers who wish to better their chances for jobs in the Customer Service Arena. You will learn how to: Communicate with both internal and external customers in order to get  more...

Customer Service for Technical Support Professionals ...Customer Service training isn t just for sales and customer support reps. Effectively handling both internal and external customers is an essential skill for IT professionals. Having good technical skills is only half of what you need; the other half is having the skills to gain customer satisfaction, understanding, and cooperation. In this course, you will learn methods for effective  more...

Customer Service at Its Best ...Customer service is the most resource-intensive part of any business. Customer service comprises not just the ability to respond to customers when they have questions, but also the ability to make it convenient and desirable to do business with you. We believe that seminars, workshops and skills training should be interesting and inspiring, and should include practical examples that can be  more...

Dealing With Difficult Customers Sharpen your customer service skills and build confidence in your ability to turn an angry complainer into a satisfied and loyal customer. This dynamic workshop is designed to help solve customer problems and build goodwill.  more...

Maximizing Value Added Sales Skills This course demonstrates the sales skills necessary to successfully expand your customer base and move ahead of your competition. Develop strategies that position you as a key element to your customers' success.  more...

Negotiation Skills at Work Learn the skills necessary to successfully negotiate with persons outside of your control - such as team leaders, project managers, and those responsible for internal/external customer satisfaction. Learn the real meaning of a win/win solution.  more...

Customer Service in the Public Sector Learn positive communication skills to deal effectively with the most demanding customers and difficult situations.  more...

Team Dimensions Profile and Seminar Successful team members don't do the same thing at the same time. They do the right thing at the right time. And while team members work together toward a common goal, individuals still must play their individual roles in the process. As organizations rely more and more on teams to innovate, problem solve, produce, and compete at the speed of change, clearly understanding and capitalizing on  more...

Ultimate Customer Service ...Customer ServiceFor Supervisors, Managers and Team Leaders Providing ultimate customer service is not something that you just know. Ultimate customer service comes from knowledge and the knowledge to reproduce it.Many leaders have great customer service skills; however, they do not know how to pass this on to their staff and how to get their staff to give the same service. You will learn: How  more...

Customer Service Excellence This program focuses on delivering value and maintaining customer satisfaction. Participants will learn techniques that focus on customer requirements, increasing repeat business and sales. Can be presented as executive briefing to multi-day customer service boot camp including customer site visits, interviews and service level evaluations.  more...