Instructor Led Customer Service Training in California, USA
Customer Service Training Provider? - Tell us about your Training!
 online course |
 instructor-led class |
 learn at home |
 group study |
 self-directed study |
 cd-based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer-based learning |
 discount pricing |
 online tutorial |
From Predictive Analytics World
Text Analytics World Topics & Case Studies a March 6-7, 2012 in San Francisco
Text Analytics World Topics & Case Studies a March 6-7, 2012 in San Francisco
Text Analytics World San Francisco 2012 (tawgo. com) is the business-focused event for text analytics professionals, managers and commercial practitioners. This conference delivers case studies, expertise and resources to leverage unstructured data for business impact and deploy the latest text analytics technology.
more...
Text Analytics World Topics & Case Studies a March 6-7, 2012 in San Francisco
Text Analytics World Topics & Case Studies a March 6-7, 2012 in San Francisco
Text Analytics World San Francisco 2012 (tawgo. com) is the business-focused event for text analytics professionals, managers and commercial practitioners. This conference delivers case studies, expertise and resources to leverage unstructured data for business impact and deploy the latest text analytics technology.
more...
From Honig IdeaGuides
Meeting Facilitation Retreat Strategic Planning etc
Looking for a facilitator for your next retreat or meeting? We will guide and facilitate your executives, managers, department or project team towards generating great ideas & making the best decisions while building your team's strengths. Below are some of the key areas we facilitate...
Strategic Planning
Strategic Visioning & Planning
Establish Values/ Mission/ Vision
Project
more...
Looking for a facilitator for your next retreat or meeting? We will guide and facilitate your executives, managers, department or project team towards generating great ideas & making the best decisions while building your team's strengths. Below are some of the key areas we facilitate...
Strategic Planning
Strategic Visioning & Planning
Establish Values/ Mission/ Vision
Project
more...
Customer Service Excellence
...our staff more than just the foundation on providing good customer service. It will give them the motivation, desire and ownership to satisfy your customers with excellence, that's why we sub-titled this workshop "From the Inside/ Out."
Goals
Know why providing good customer service is critical
Build a model describing excellent and awful customer service
Determine
more...
...our staff more than just the foundation on providing good customer service. It will give them the motivation, desire and ownership to satisfy your customers with excellence, that's why we sub-titled this workshop "From the Inside/ Out."
Goals
Know why providing good customer service is critical
Build a model describing excellent and awful customer service
Determine
more...
From 4 Hour Training
Customer Service Excellence
...our staff more than just the foundation on providing good customer service. It will give them the motivation, desire and ownership to satisfy your customers with excellence.
Goals
Know why providing good customer service is critical
Build a model describing excellent and awful customer service
Determine customers' standards for customer service excellence
Establish
more...
...our staff more than just the foundation on providing good customer service. It will give them the motivation, desire and ownership to satisfy your customers with excellence.
Goals
Know why providing good customer service is critical
Build a model describing excellent and awful customer service
Determine customers' standards for customer service excellence
Establish
more...
Excellent Customer Service Over The Phone
For phone reps and other sales people. This workshop shows trainees how to handle sales calls like a professional.
more...
For phone reps and other sales people. This workshop shows trainees how to handle sales calls like a professional.
more...
Keeping Your Customers Through Superior Customer Service
Participants will be learn the many ways to show customers that they're number one.
This workshop focuses on ways to create the repeat customers using 6 sure key ways
more...
Participants will be learn the many ways to show customers that they're number one.
This workshop focuses on ways to create the repeat customers using 6 sure key ways
more...
From NR Computer Learning Center
Business Process Mapping Project Management (1 Day)
...customer service, poor product reliability, poor warranty repair - we have all experienced these and have the scars and war stories to prove it. A significant majority of problems are directly related to processes.
Eighty-five percent (85%) of an organization's quality and efficiency problems are built into its systems. There are numerous companies, small and large, that have not even
more...
...customer service, poor product reliability, poor warranty repair - we have all experienced these and have the scars and war stories to prove it. A significant majority of problems are directly related to processes.
Eighty-five percent (85%) of an organization's quality and efficiency problems are built into its systems. There are numerous companies, small and large, that have not even
more...
From Service Strategies
Support Professional
The combination of providing resolution to technical problems while maintaining excellent customer service skills creates a unique challenge for today's support professionals. Customer satisfaction derives from effective communication as much as from obtaining a technical solution. The Support Professional course addresses this challenge.
more...
The combination of providing resolution to technical problems while maintaining excellent customer service skills creates a unique challenge for today's support professionals. Customer satisfaction derives from effective communication as much as from obtaining a technical solution. The Support Professional course addresses this challenge.
more...
Support Specialist
This 2-day course is for professionals with advanced experience and skills in support services. The course focuses on advanced problem resolution techniques, communicating with difficult customers, negotiating strategies, metrics, knowledge management, mentoring, project management and teamwork. Participants find that the course builds on previous support specific programs and prepares them for a
more...
This 2-day course is for professionals with advanced experience and skills in support services. The course focuses on advanced problem resolution techniques, communicating with difficult customers, negotiating strategies, metrics, knowledge management, mentoring, project management and teamwork. Participants find that the course builds on previous support specific programs and prepares them for a
more...
Support Representatiive
...customer service is critical to continued success for any service organization. This 1-day course introduces entry-level service representatives to the fundamental principles and techniques required for excellent customer service delivery. As the first, or principal, line of contact with customers, service representatives have a unique and challenging opportunity to influence customer
more...
...customer service is critical to continued success for any service organization. This 1-day course introduces entry-level service representatives to the fundamental principles and techniques required for excellent customer service delivery. As the first, or principal, line of contact with customers, service representatives have a unique and challenging opportunity to influence customer
more...
From The Koenig Group
Customer Service
...Customer Service Training
By
The Koenig Group
tom@koeniggroup. net
Customer service is the single most important factor in any business. Either face to face with a customer or over the telephone, good customer service is absolutely crucial to a company's success. Companies with great customer service survive and thrive. Those that provide poor customer service fail. In this training
more...
...Customer Service Training
By
The Koenig Group
tom@koeniggroup. net
Customer service is the single most important factor in any business. Either face to face with a customer or over the telephone, good customer service is absolutely crucial to a company's success. Companies with great customer service survive and thrive. Those that provide poor customer service fail. In this training
more...
Marketing Skills
...Including executives and managers in finance, operations, customer service, R&D and other departments who interact with colleagues in marketing.
What You Will Cover
a Strategic growth perspectives.
a Moving beyond pricing as an objectivea to pricing as a strategy
a Changing the buying structure through the Internet
a Promotion and communication as an integrated process
a
more...
...Including executives and managers in finance, operations, customer service, R&D and other departments who interact with colleagues in marketing.
What You Will Cover
a Strategic growth perspectives.
a Moving beyond pricing as an objectivea to pricing as a strategy
a Changing the buying structure through the Internet
a Promotion and communication as an integrated process
a
more...
