Instructor Led Customer Service Training in Minnesota, USA
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From Optivation
Customer Service Series- Unit One
Unit One: Best Practices in Building Customer Relationships - 3 Hours
September 14
Bemidji State University - Bridgeman Hall 204
- Establishing a vision for customer relationship building
- Listening
- Effective use of questions
- Presenting information
- Effective language
- Concluding interactions
more...
Customer Service Series- Unit Two
Unit Two: Professionalism - 3 Hours
This course is held on September 21
Bemidji State University a Bridgeman Hall 204
-Establishing a vision for customer relationship building
-Listening
-Effective use of questions
-Presenting information
-Effective language
-Concluding interactions
more...
Customer Service Series- Unit Three
Unit Three: Dealing with Difficult and Diverse Customers* - 3 Hours
This course is held on September 28
Bemidji State University a Bridgeman Hall 204
-Establishing a vision for customer relationship building
-Listening
-Effective use of questions
-Presenting information
-Effective language
-Concluding interactions
more...
