Instructor Led Customer Service Training in Washington, USA
Customer Service Training Provider? - Tell us about your Training!
 online course |
 instructor-led class |
 learn at home |
 group study |
 self-directed study |
 cd-based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer-based learning |
 discount pricing |
 online tutorial |
From Soundtraining. net
Mastering Customer Service for IT Professionals
...to understand:
*The benefits of delivering outstanding customer service
*The four traits of the customer service masters
*The importance of maintaining a positive, optimistic attitude when dealing with end-users and co-workers
*How to use "emotional intelligence" to provide better customer service and manage your stress
*Ways to deal with angry customers (rude or abusive end-users) for
more...
From Courage Speaks, LLC
How to Deal with Difficult Demanding Customers Amazing Phone and In-Person Strategies
...tions while delivering excellent service.
If you work in customer service, government agencies, or call centers, you may find yourself faced with challenging, difficult, frustrated or just plain rude people daily. Learn what it takes to handle them successfully and confidently!
Leta ™s face it, it can wear on you and lead to stress and frustration, as well as poor customer service.
more...
Dealing with Difficult Demanding People Amazing Phone and In-Person Strategies
...tions while delivering excellent service.
If you work in customer service, government agencies, or call centers, you may find yourself faced with challenging, difficult, frustrated or just plain rude people daily. Learn what it takes to handle them successfully and confidently!
Leta ™s face it, it can wear on you and lead to stress and frustration, as well as poor customer service.
more...
