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From Lorman Education Services
Automated Meter Reading and Advanced Metering Infrastructure: A Guide for Municipal Water and Energy Utilities
...ystems are evolving to meet municipal needs for efficient customer service, infrastructure management and conservation. But, acquiring and successfully integrating automatic meter reading/advanced metering infrastructure presents unique challenges to municipal utilities. Procurement policies, physical and organizational infrastructure, information technology integration considerations,
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Automated Meter Reading and Advanced Metering Infrastructure: A Guide for Municipal Water and Energy Utilities
...ystems are evolving to meet municipal needs for efficient customer service, infrastructure management and conservation. But, acquiring and successfully integrating automatic meter reading/advanced metering infrastructure presents unique challenges to municipal utilities. Procurement policies, physical and organizational infrastructure, information technology integration considerations,
more...
Enabling Loan Processes with Paperless Files
nLenders today face a variety of challenges - loss mitigation, fraud detection, audit compliance, underwriting and risk mitigation; and access demands on loan documentation are greater than ever. This teleconference will help you understand the benefits and potential pitfalls of paperless loan files, the considerations that must be made in choosing and implementing paperless systems, and the ways
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nLenders today face a variety of challenges - loss mitigation, fraud detection, audit compliance, underwriting and risk mitigation; and access demands on loan documentation are greater than ever. This teleconference will help you understand the benefits and potential pitfalls of paperless loan files, the considerations that must be made in choosing and implementing paperless systems, and the ways
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From Contacts Plus
Behavioral Interviewing Techniques Hiring For Success
Behavioral Interviewing Techniquesa Hiring For Successa
Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment.
Program Duration: 2 days
Program Overview:
This workshop concentrates on the pre-interview preparation; developing questions and their value; the interview techniques that get specific, behavior-based examples of past
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Workplace Harassment
Workplace Harassment
Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment.
Program Duration: 2 days
Program Overview:
In 2003, the United States Merit Protection Board estimated that harassment cost the U. S. government approximately $164, 000, 000 (thata ™s 164 million dollars!) a year. No wonder companies are working to be more
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From DJH & Associates Consulting
INCREASE SUSTAINED PROFITABILITY by Developing a Customer Loyalty Plan
My intent is to have you leave here with an understanding of how best to achieve sustained profitability and grow your business through a Customer Loyalty Strategy. While the term a satisfied customera has been around forever, organizations are finding that today they need to retain customers and more importantly, turn satisfied customers into loyal customers.
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My intent is to have you leave here with an understanding of how best to achieve sustained profitability and grow your business through a Customer Loyalty Strategy. While the term a satisfied customera has been around forever, organizations are finding that today they need to retain customers and more importantly, turn satisfied customers into loyal customers.
more...
From Marigold Consulting
Turning An Unhappy Customer Into An Ecstatic One
Learn the secret of turning an unhappy customer into an ecstatic one.
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From New Skilz Corporate Training (Shanghai)
Western Business Culture Skills Training
...or example, business development or sales people, or even customer service staff that need understand better how to deal with Westerners in business in a professional, polite and courteous manner.
COURSE OUTLINE
Western Business Culture Topics
Making small talk
Traditions & customs
Telephone skills
Culture shock
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From Trainyoucan CC
Customer Service and Culture Differences
...an. co. za -tel. 086 7227 014
Programme Details
Name :Customer Service and Culture Differences
Training Venue :Durban Training Center-Trainyoucan
Accredited :Programme not Seta Accredited
Programme consist of the following key areas:
-What is a Customer
-Internal and External Customer Service -Basic Principles of Customer Service
-Customer Service Importance
-Customer Service
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From International Contact Center Academy
HIGH PERFORMANCE COACHING WEBINAR SERIES UNLEASHING THE HUMAN POTENTIAL WITHIN HOW TO BOOST AGENTS PERFORMANCE
As competition heats up in the marketplace for talent, contact centers must find a way to retain the top talent or a cr me de la cr mea of their staff. It is not uncommon for rival firms to poach or entice your top talent to come work with them. "Coaching" isn't a category all by itself in a contact center. Instead, it's more helpful to think of coaching as a skill like leadership in which
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From Cognitive Learning Solutions. Pvt. Ltd
OUR TRAINING MODULES
Train the Trainer Etiquette: Business & Personal
Time Management Performance Management
Accent Neutralization Sensitivity at the Workplace
Stress Management Team Building Skills
Consultative
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From Hrd200 Consulting Group, Llc
Customer Relationship Management
Effective customer relationship management skills drive all successful organizations. In this workshop you will learn key customer relationship management skills that you can adopt in your organization to deliver endless results.
When you have completed this workshop you will be able to define the key concepts associated with customer relationship management and you will be able to:
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