Customer Service Web-based Seminars - Training Resources
Customer Service Training Provider? - Tell us about your Training!
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 learn at home |
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 train the trainer |
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From Webucator
Customer Service Training
...customer service training class teaches students the basics of customer service. Students will learn how to develop and maintain a positive attitude, show extra attentiveness to customers, use customer-friendly language, and deal effectively with customer complaints and problems. Finally, students learn how to build rapport with customers, interpret non-verbal communication skills, provide
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Customer Service over the Telephone
...customer service training class teaches telephone courtesy and service. In this class, students will learn to provide high quality customer service over the telephone by improving their listening and questioning skills to clarify customer needs. Students will learn to create action plans to improve their customer service telephone skills so that they can provide excellent customer service and
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From Business Expert Webinars
Use Customer Service to Win Loyal Clients
... or send them running to the competition?
Susan Hoekstra, customer service strategist and author of the widely acclaimed book 'The Service Journey,' helps business leaders differentiate their company through the customer service experience. She teaches you the critical steps to developing a corporate culture founded on delivering a service experience that drives client retention and new sales.
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Advanced Customer Service Planning for Services Firms
...titude of indifference from a company employee. Excellent customer service doesn't happen by accident. It is designed, planned, and scripted to account for every aspect of the customer service experience. Most services firms cross their fingers and hope that their clients are satisfied only to find out that they aren't, as they leave for the competition. Not only don't dissatisfied customers
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Customer Service for a Social Media World
... with social media; it's never been easier to share their customer service experience with the world. The question is whether that message is positive or negative. And customer satisfaction isn't just about keeping clients. Satisfied clients buy more services, provide references, and serve as a referral. How do you create client delight?
Susan Hoekstra, customer service strategist and author of
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Create a Client Experience to Grow Your Financial Advisor Practice
Strategies for Developing a Consistent, Memorable Impression
Over 80% of surveyed clients said they were dissatisfied with their financial advisor. That's pretty scary if that includes your client base. You certainly can blame the economy for some of your client s frustration but are you responsible too? How you define the client experience affects, not only retention, but also the new clients
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Customer Service Strategies to Increase Revenue
...nity to grow your business. It s critical to deliver WOW! customer service even when dollars are tight.
Teri Yanovitch, former Disney Institute speaker and co-author of the best-selling book Unleashing Excellence The Complete Guide to Ultimate Customer Service, teaches business leaders to see through the lens of their customer. She helps you make the critical, cost-effective changes to your
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Brand Busters: How What You Say And Do Can Ruin Your Reputation
...omers seem confused when they interact with your sales or customer service departments? Have you had trouble getting the clients or projects you really want? Is your marketing and advertising failing to bring the results you need?
It could be that you re busting your brand sending out signals through your words and actions that contradict the brand image you want to project. By reviewing the
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Use Customer Service to Win Loyal Clients
... or send them running to the competition?
Susan Hoekstra, customer service strategist and author of the widely acclaimed book 'The Service Journey,' helps business leaders differentiate their company through the customer service experience. She teaches you the critical steps to developing a corporate culture founded on delivering a service experience that drives client retention and new sales.
more...
Use Customer Service to Win Loyal Clients
... or send them running to the competition?
Susan Hoekstra, customer service strategist and author of the widely acclaimed book 'The Service Journey,' helps business leaders differentiate their company through the customer service experience. She teaches you the critical steps to developing a corporate culture founded on delivering a service experience that drives client retention and new sales.
more...
Create a Client Experience to Grow Your Financial Advisor Practice
Strategies for Developing a Consistent, Memorable Impression
Over 80% of surveyed clients said they were dissatisfied with their financial advisor. That's pretty scary if that includes your client base. You certainly can blame the economy for some of your client s frustration but are you responsible too? How you define the client experience affects, not only retention, but also the new clients
more...
Customer Service for a Social Media World
... with social media; it's never been easier to share their customer service experience with the world. The question is whether that message is positive or negative. And customer satisfaction isn't just about keeping clients. Satisfied clients buy more services, provide references, and serve as a referral. How do you create client delight?
Susan Hoekstra, customer service strategist and author of
more...
From Business Training Works, Inc.
Online Customer Service Training
Customer Service Excellence Online Training Program. Explore all of the elements of customer service in the online version of Business Training Works' onsite program: Customer Service Excellence.
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