Instructor Led Customer Service Association Training - Training Resources
Customer Service Association Training Provider? - Tell us about your Training!
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From Last Minute Training
Client Care Representative CCR Certified Training Program 2 Days
...tion provided by the Toronto Chapter of the International Customer Service Association through the Advisory Council.
Course Objectives include
1. Learn effective communication skills to improve the agenta s ability to deal with customers and co-workers.
2. Identify and practice strategies for effectively managing difficult customer situations.
3. Be better prepared to ask the right
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