Instructor Led Customer Service Excellence Training

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Customer Service Excellence Training Seminars and Classes
From Human Resource & Organisational Development Consultancy (HRODC) Postgraduate Training Institute
Managerial Facilitation of Value-Added Customer Service Excellence Course instructor led trainingon-line e-learning cbt (computer based)self directed CONTENTS, CONCEPTS AND ISSUES: 1. CONTRIBUTION OF GOOD CUSTOMER SERVICE TO ORGANISATION MISSION & VISION ESTABLISHING GOOD STRATEGY POLICY - Benchmarking And Good Practice In Customer Care - Balanced Scorecard - Internal & External Factors Influencing Client Behaviour - Client Motivation - Responsibility Of The Service Provider And Manufacturer - Value Of Front-Line  more...
From Meirc Training and Consulting
Customer Service Excellence instructor led traininggroup study and discussioncoursewarebookworkshop / seminar By the end of the program, participants will be able to: Understand the importance of customer service in a competitive environment. Practice the techniques of managing customer expectations and delighting customers. Agree on a strategy to recover from major setbacks and regain the loyalty of customers.  more...
Customer Service Excellence How to Win and Keep Customers instructor led traininggroup study and discussioncourseware Understand the importance of customer service in a competitive environment. Practice the techniques of managing customer expectations and delighting customers. Agree on a strategy to recover from major setbacks and regain the loyalty of customers.  more...
Customer Service Excellence: How to win & keep customers instructor led traininggroup study and discussioncoursewareworkshop / seminar Objectives: By the end of the program, participants will be able to: Understand the importance of customer service in a competitive environment. Practice the techniques of managing customer expectations and delighting them. Agree on a strategy to recover from major drawbacks and regain the loyalty of customers.  more...
From SETTEC
Customer Service Excellence group study and discussioncourseware A course designed for front office personnel and all staff dealing with customers to improve their ability to achieve customer satisfaction. This is an interactive course where the participants are expected to share their experiences and thoughts with the tutors. The course will include role playing session for each employee category to emphasize course objective.  more...
From Honig IdeaGuides
Customer Service Excellence instructor led traininggroup study and discussionworkshop / seminar This powerful 4-8 hour workshop will give your staff more than just the foundation on providing good customer service. It will give them the motivation, desire and ownership to satisfy your customers with excellence, that's why we sub-titled this workshop "From the Inside/ Out." Goals Know why providing good customer service is critical Build a model describing excellent and awful  more...
From 4 Hour Training
Customer Service Excellence instructor led trainingworkshop / seminartrain the trainervideo based,accelerated learning This powerful 4-6 hour workshop will give your staff more than just the foundation on providing good customer service. It will give them the motivation, desire and ownership to satisfy your customers with excellence. Goals Know why providing good customer service is critical Build a model describing excellent and awful customer service Determine customers' standards for  more...
From C-Centrik Solutions Company
Customer Service 101 & 201 group study and discussioncoursewarecd romworkshop / seminar The Achieving Customer Service Excellence training and certification programme will benefit anyone just entering or wishing to enter into a customer service environment. It is also for current employees who wants to be knowledgeable about customer service. The class is Instructor led with group discussions, exercises and also individual assignments  more...
From Pearlcatchers Ltd
Customer Service Excellence We believe that to truly achieve Customer Excellence within an organisation, your customers must be at the heart of your organisation, so we work on three key areas: a Culture / Attitudes a Processes / Systems a Skills / Knowledge We help you to create a Customer-focussed Culture, review your customer processes and offer training so you can gain skills and tools to put your customers  more...
From Human Resources Services
G K Lim's Customer Service Excellence Training (inhouse program) instructor led trainingworkshop / seminar Let's face it: one slight mistake in serving one customer in today's extremely competitive business environment means millions of dollars down the drain. Your company's customers don't deal with just your company alone; they have hundreds of other suppliers. Whatever excellent service they receive from one becomes a yardstick for their dealing with others, even from totally different  more...
From LJL Seminars (tm)
Comprehensive Customer Service Training instructor led training This three-day comprehensive customer service training program provides you with the detail level of understanding and training to provide complete customer service excellence. DESIGNED FOR: Executives Managers Sales People Customer Service Representatives Anyone in a customer focused position  more...
From Mobile Technical Institute
Exceptional Customer Service instructor led traininggroup study and discussion Today s consumers demand exceptional customer service. Excellence in customer service is one of the primary factors in determining the future success or failure of a company. Learn the truth about common customer service myths, gain insight into the expectations and needs of today s consumers, learn key factors in customer-focused behavior, as well as tips for providing exceptional customer  more...
Customer Service Esentials instructor led traininggroup study and discussion Providing exceptional customer service is essential for individual and organizational success. Today s consumers demand exceptional customer service. Excellence in customer service is one of the primary factors in determining the future success or failure of a company. Learn the truth about common customer service myths, gain insight into the expectations and needs of today s consumers, key  more...
From Smile Consultants
Customer Service Excellence Objective: To enable & empower you to: a Provide an experience of delight to your customers a By gaining the necessary attitude, Language & skills to stand high in the competitive service industry.  more...
From Oil & Gas Soft Skills Limited
Customer Service Excellence- Aug 29-30 Getting the right communication skills that improve costumer relationship for your businesses.  more...
From Pro-TEST Consultancy Sdn. Bhd
Customer Service workshop / seminarInteractive class (role play, games, discussion, presentation) 1. Telephone Courtesy and Techniques 2. Customer Service Excellence 3. Customer Service Culture 4. Salesmanship Techniques  more...
From Live to Learn
Customer Service Excellence instructor led traininggroup study and discussionworkshop / seminartrain the trainer ... culture, which sets you apart from the competition. The Customer Service Excellence program will guide participants through: - Understanding the Value of Customer Service - Recognizing External AND Internal Customers - Communicating with Customers - Demonstrating Telephone Etiquette - Interpreting Body Language and Behavioural Styles - Handling Challenging Situations - Maintaining a  more...
From Purssion Limited
Customer Service Excellence ...CUSTOMER SERVICE EXCELLENCE It takes considerable effort to win customersa ™ trust and loyalty, but it takes no effort to lose it. Are your employees treating your customers right? Reasons why customers leave include: Death a 1% Relocation - 3% Change of friends - 5% Competitorsa ™ Influence - 9% Product/ Service dissatisfaction - 14% The attitude  more...
From Grow Wings And Fly Professional Development Training
Customer Service Excellence Understanding the client instructor led traininggroup study and discussioncoursewarecd romworkshop / seminar Course duration: 1 day a Highly interactive This course is designed to improve the standards and expertise of client service operators by developing the core values, principles, approaches and techniques for world class service approach. The techniques and tools covered will establish a base-line to operate from by understanding the needs and core values of the customer both internally and  more...
From Business Training Works, Inc.
Customer Service Training instructor led traininggroup study and discussionworkshop / seminar ...ining, Customer Service Skills Training, Customers First, Customer Service Excellence, Customer Service Expertise, Learning Customer Service, How To Serve Customers, Basic Customer Service, Customer Service Excellence Training, Professional Customer Service, Skillful Customer Service, Learning To Serve Customers, Treating Customers Well, Putting Customers First, Customer Satisfaction, Customer  more...
From Summit Business Solutions
Customer Service Excellence instructor led trainingon-line e-learning cbt (computer based)workshop / seminar This program focuses on delivering value and maintaining customer satisfaction. Participants will learn techniques that focus on customer requirements, increasing repeat business and sales. Can be presented as executive briefing to multi-day customer service boot camp including customer site visits, interviews and service level evaluations.  more...
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