Instructor Led Customer Service Excellence Training in Canada
Customer Service Excellence Training Provider? - Tell us about your Training!
 online course |
 instructor-led class |
 learn at home |
 group study |
 self-directed study |
 cd-based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer-based learning |
 discount pricing |
 online tutorial |
From Live to Learn
Customer Service Excellence
... culture, which sets you apart from the competition.
The Customer Service Excellence program will guide participants through:
- Understanding the Value of Customer Service
- Recognizing External AND Internal Customers
- Communicating with Customers
- Demonstrating Telephone Etiquette
- Interpreting Body Language and Behavioural Styles
- Handling Challenging Situations
- Maintaining a
more...
... culture, which sets you apart from the competition.
The Customer Service Excellence program will guide participants through:
- Understanding the Value of Customer Service
- Recognizing External AND Internal Customers
- Communicating with Customers
- Demonstrating Telephone Etiquette
- Interpreting Body Language and Behavioural Styles
- Handling Challenging Situations
- Maintaining a
more...
From McDonald-Green
Customer Service Excellence
a Self Assessment
a Understand why 68 % of customers leave their suppliers and how to reverse the trend
a The secrets to listening well
a 5 types of questions to gather information
a 6 key factors to remember when dealing with upset customers
a The 5 Point Approach for dealing with customer complaints
a Role-play exercises for rectifying customer disagreements
a Live in the
more...
a Self Assessment
a Understand why 68 % of customers leave their suppliers and how to reverse the trend
a The secrets to listening well
a 5 types of questions to gather information
a 6 key factors to remember when dealing with upset customers
a The 5 Point Approach for dealing with customer complaints
a Role-play exercises for rectifying customer disagreements
a Live in the
more...
