Instructor Led Customer Service Excellence Training in United Kingdom
Customer Service Excellence Training Provider? - Tell us about your Training!
 online course |
 instructor-led class |
 learn at home |
 group study |
 self-directed study |
 cd-based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer-based learning |
 discount pricing |
 online tutorial |
From Human Resource & Organisational Development Consultancy (HRODC) Postgraduate Training Institute
Managerial Facilitation of Value-Added Customer Service Excellence Course
CONTENTS, CONCEPTS AND ISSUES:
1. CONTRIBUTION OF GOOD CUSTOMER SERVICE TO ORGANISATION MISSION & VISION ESTABLISHING GOOD STRATEGY POLICY
- Benchmarking And Good Practice In Customer Care
- Balanced Scorecard
- Internal & External Factors Influencing Client Behaviour
- Client Motivation
- Responsibility Of The Service Provider And Manufacturer
- Value Of Front-Line
more...
Managerial Facilitation of Value-Added Customer Service Excellence Course
CONTENTS, CONCEPTS AND ISSUES:
1. CONTRIBUTION OF GOOD CUSTOMER SERVICE TO ORGANISATION MISSION & VISION ESTABLISHING GOOD STRATEGY POLICY
- Benchmarking And Good Practice In Customer Care
- Balanced Scorecard
- Internal & External Factors Influencing Client Behaviour
- Client Motivation
- Responsibility Of The Service Provider And Manufacturer
- Value Of Front-Line
more...
From Pearlcatchers Ltd
Customer Service Excellence
We believe that to truly achieve Customer Excellence within an organisation, your customers must be at the heart of your organisation, so we work on three key areas:
a Culture / Attitudes
a Processes / Systems
a Skills / Knowledge
We help you to create a Customer-focussed Culture, review your customer processes and offer training so you can gain skills and tools to put your customers
more...
