Instructor Led Customer Service Excellence Course Training
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From Human Resource & Organisational Development Consultancy (HRODC) Postgraduate Training Institute
Managerial Facilitation of Value-Added Customer Service Excellence Course


CONTENTS, CONCEPTS AND ISSUES:
1. CONTRIBUTION OF GOOD CUSTOMER SERVICE TO ORGANISATION MISSION & VISION ESTABLISHING GOOD STRATEGY POLICY
- Benchmarking And Good Practice In Customer Care
- Balanced Scorecard
- Internal & External Factors Influencing Client Behaviour
- Client Motivation
- Responsibility Of The Service Provider And Manufacturer
- Value Of Front-Line
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Managerial Facilitation of Value-Added Customer Service Excellence Course
From Business Training Works, Inc.
Customer Service Training


...omer Service Skills Course, Basic Customer Service Class, Customer Service Excellence Course, Customer Satisfaction Class, Pleasing The Customers, Basic Customer Service Course, Customer Satisfaction Course, Improving Customer Service, Customer Expectations Training, Customer Service Presentation, Serving Customers Well, Improved Customer Service Training, Delivering Customer Service, Customer
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