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Customer Service Representative Training Seminars and Classes
From Serebra Learning Corporation
Call Center Customer Service
 ...customer service representative? Maybe you are experiencing some feelings of anxiety, as do many novice agents. You may be concerned about dealing with customers' issues one-on-one. Fortunately, there is a comprehensive training course for people in your situation. This course will help you overcome reservations about customer service in a call center setting. This course for potential or new more...SAP R 3 4 6 SD Customer Service Representative
...Customer Service Representative course aims to provide the basic knowledge required to start and log on to the R/3 System, Release 4.6. The student will be given an overview of the basic sales processes and how Sales and Distribution is integrated and organized in the R/3 System. Additionally, this course describes the master data used by sales employees. Furthermore, the student will be more...
From 123-CBT Computer Based Training
Essentials of Business Law Employment Law
 ...lation, you will meet with Kent Redburn, a relatively new Customer Service Representative for Icon. As Kent a a s immediate supervisor, you are meeting with him today to try to orient him into his new role in the company. The two of you will discuss Kent a a s responsibilities as an agent and your responsibilities as his principal. Unit 2: Employment Laws (0.5 - 1 hour) more...SAP R 3 v4 6 SD Custromer Service Representative
...Customer Service Representative course aims to provide the basic knowledge required to start and log on to the R/3 System, Release 4.6. The student will be given an overview of the basic sales processes and how Sales and Distribution is integrated and organized in the R/3 System. Additionally, this course describes the master data used by sales employees. Furthermore, the student will be more...Interpersonal Communication Listening Skills
Interpersonal Communication: Listening Skills teaches you how to develop the skills you need to be a critical listener and how to respond appropriately to speakers. In this program, you will have the opportunity to visit with a listening expert and practice skills in a work environment. Both activities will help you improve your listening skills and decrease listening problems in the workplace. more...Call Center Inbound Customer Service
...iew: In this simulation, you are a Customer Service Representative answering incoming customer calls. You will be working in the credit card application department, serving several customers with various needs. The diverse situations will require you to use your skills and leave each caller with a positive impression of your company. Unit 3: Satisfying Customers' Needs more...Recruiting Retention Internet Recruiting
... Terry Jones and Caroline Harris, who are looking to fill Customer Service representative positions. They both have specific requirements on the skills and qualifications they desire for the positions. As a member of Icon a a s Human Resources, you will help David and Caroline put together a posting site that is interesting and honest. By following the steps for building a creative posting more...Managing Performance The Performance Appraisal Process
... In this simulation, you will meet with Patty Chen, a Customer Service Representative, to review the self-evaluation portion of the performance appraisal process. As Patty's supervisor, you will need to emphasize the importance of the self-evaluation and give Patty clear instructions on how to complete this aspect of the appraisal process. Next, you will meet with Susie Darnell, a co-worker more...SAP R 3 4 6 Curriculum
...ntant SAP R/3 4.6 Cost Centre Accountant SAP R/3 4.6 SD Customer Service Representative Customer Relationship Management SAP R/3 Business Warehouse Configuration Overview Business Information Warehouse Config II SAP Strategic Enterprise Management (SEM) SAP Advanced Planner & Optimizer (APO) - Overview mySAP.com Workplace Overview SAP R/3 FI AR / AP: Organization, Master Records and more...Frontline Leadership Knowledge in the Workplace
...meet with Eric Jenkins and Cindy Becker. Eric is the lead Customer Service Representative in the Software Department of Icon's Consumer Products and Services Division, and Cindy is the lead Customer Service Representative for the Computer Hardware Department. You must follow the process for helping your employees overcome obstacles that could prevent them from exchanging knowledge. Unit 3: more...Motivation Empowering to Increase Motivation
... Consumer Products and Services Division, where you are a Customer Service Representative Supervisor, has decided to take steps to increase the level at which it empowers its employees. Caroline is meeting with all of the managers in the division to ensure that everyone is familiar with the role empowerment plays in the workplace. She will ask you a series of questions about the characteristics more...
From ProTrain Online
Help Desk/Customer Service Training
 These online training programs include interactive features and downloadable course materials that are powerfully engineered to ease IT, help desk and support professionals' training experience - making training and certification faster, more convenient and less expensive than traditional training classes. As a Customer Service Representative, you are often the only point of contact for the more...
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