Customer Service Skills Web-based Seminars
Customer Service Skills Training Provider? - Tell us about your Training!
 online course |
 instructor-led class |
 learn at home |
 group study |
 self-directed study |
 cd-based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer-based learning |
 discount pricing |
 online tutorial |
From GC Learning Services LLC
Customer Service Skills
The goals to be accomplished in this course are to:
a Recognize the characteristics of proper telephone and voicemail etiquette.
a Identify ways to use good communication skills both verbal and non-verbal, to address customer concerns and uncover needs.
a Identify various sales and customer service techniques to up sell and cross sell as appropriate
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The goals to be accomplished in this course are to:
a Recognize the characteristics of proper telephone and voicemail etiquette.
a Identify ways to use good communication skills both verbal and non-verbal, to address customer concerns and uncover needs.
a Identify various sales and customer service techniques to up sell and cross sell as appropriate
more...
From International Contact Center Academy
FIRST CALL RESOLUTION HOW TO DEFINE AND MEASURE
First call resolution (one and done) is the #1 driver for customer satisfaction with best practices reported at 86%. However, this means that 14% of your customers are contacting you more than once (or twice) to resolve their issues!
Repeat calls are costly not only to operations and the bottom line, but they negatively impact customer satisfaction. 34% of customers who didna ™t get their
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