Instructor Led Customer Service Success Formula Training
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From Morris Interactive
The Power of WOW Customer Service

The course is based on the book "Power of WOW!" Customer Service, by Ron Morris.
The course addresses the importance of earning loyal customers rather than simply satisfying customers. It shows how doing what is best for the customer is also best for the bottom line.
The Customer Service Success Formula comes into play, as standards, teamwork, and execution are taken into account.
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