Customer Service Training Institute eBooks

Customer Service Training for Service Technicians Certificate Program ...Customer Service Training Institute, an online provider of quality Customer Service Training materials, has developed a Customer Service training program that focuses on the role of the service technian and his or her relationship with the customer. It often has been said that in addition to fixing the equipment, you also need to repair the customer as well. Since any time something breaks  more...

Corporate Group Customer Service Training ...uality Customer Service training for their employees, The Customer Service training Institute is proud to announce their Corporate Training Program! Under our Corporate Training Program, we offer our Customer Service Training package at group rates. This course, emcompassing 6 training modules covering both basic fundamentals and advanced customer service techniques, is based on a self study  more...

Self Study Customer Service Training Course ...Customer Service Training Institute, a provider of self study customer service training materials, has a 6 manual self study program that will give anyone the skills they need to improve their communication skills, improve customer satisfaction, and increase sales. This course, which covers both basic and advanced skills, will provide training in customer service basics, conflict resolution,  more...