Instructor Led Customer Services Training

ICMI Supervisor Track - Essential Skills and Knowledge ...ing contact channels and the heightened strategic role of customer services are changing contact centers dramatically. Supervisors will come away with an understanding of the core principles of supervising contact center employees in these critical new environments. This one-day course is an intensive and effective training program guaranteed to give supervisors involved in resource  more...

In-House Freelance Soft Skills Trainers Development Program a Level 1 a Initiating the Trainer a Trainera s Kick-Off Training This workshop is designed to help the individual who is nota or at least not yeta a professional trainer. The focus is on the supervisor, manager or brand new trainer who has been asked to present or train a group of individualsa a task for which he or she has little prior experience. This a on the joba training can  more...

Introduction to Call Centers A Beginners Guide Today, call centers have evolved from traditional call answering department to the hub of a companya ™s marketing, sales and customer service strategies. Call center jobs offers ample learning and growth opportunities to individuals who are interested to pursue career in sales, marketing and customer services and help them develop and improve communication, leadership and management skills.  more...

The Business Writer ...at you write well, such as marketing, PR, communications, customer services or secretarial support. Under the guidance of a professional writer you will study new techniques, try them for yourself and receive individual feedback and support. You will learn how to plan and structure texts, how to choose an appropriate style and how to write clear, accurate English, even under pressure.  more...

Building Customer Satisfaction This course will introduce you to the Total Customer satisfaction quality cycle through the excellence service flow. Participants will be equipped with the knowledge, skills and feedback mechanisms necessary to accurately understand and improve effective partnership with internal/external customers. Participants increase their personal effectiveness by learning and applying critical customer  more...