Online Customer Services eLearning
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From Online Training Directory
Customer Service Certificate
...series is designed to help users create and maintain good customer services. Concepts covered include defining company-wide customer service and standards, strategies for effective communication, and effective problem resolution. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student.
Welcome to Customer Service
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Customer Service Certificate
...series is designed to help users create and maintain good customer services. Concepts covered include defining company-wide customer service and standards, strategies for effective communication, and effective problem resolution. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student.
Welcome to Customer Service
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From 123-CBT Computer Based Training
Professional Selling Over the Phone Preparation Strategies
...les Representatives, Sales Managers, Account Managers and Customer Services Representatives that use the phone in any part of the sales cycle. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Preparing for Telephone Sales (0.5 - 1
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Professional Selling Over the Phone Preparation Strategies
...les Representatives, Sales Managers, Account Managers and Customer Services Representatives that use the phone in any part of the sales cycle. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Preparing for Telephone Sales (0.5 - 1
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Professional Selling Over the Phone Prospecting
...les Representatives, Sales Managers, Account Managers and Customer Services Representatives that use the phone in any part of the sales cycle. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Generating Telesales Prospects (0.5 - 1
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...les Representatives, Sales Managers, Account Managers and Customer Services Representatives that use the phone in any part of the sales cycle. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Generating Telesales Prospects (0.5 - 1
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Professional Selling Over the Phone Closing a Sale
...les Representatives, Sales Managers, Account Managers and Customer Services Representatives that use the phone in any part of the sales cycle. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Closing Sales Over the Telephone (0.5 - 1
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...les Representatives, Sales Managers, Account Managers and Customer Services Representatives that use the phone in any part of the sales cycle. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Closing Sales Over the Telephone (0.5 - 1
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Building an E-Commerce Business Case
...account management.
Identify the features of an online customer services framework.
Identify the features of an online technical support framework.
Unit 3: Online Customer Relationships (2 hours)
Identify the elements required to build an online customer base.
Identify the role of database technologies in building online customer relationships.
Identify online
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...account management.
Identify the features of an online customer services framework.
Identify the features of an online technical support framework.
Unit 3: Online Customer Relationships (2 hours)
Identify the elements required to build an online customer base.
Identify the role of database technologies in building online customer relationships.
Identify online
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HIPPA Security Awareness Part 1 Intro for End Users
... vendors, druggists, laboratory staff, claims processors, customer services representatives, claims agents, those employed by third-party billing companies, clearinghouse staff, staff of Human Resources, Business Associates, and Benefits departments. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits Language Options US English Total Learning Time
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... vendors, druggists, laboratory staff, claims processors, customer services representatives, claims agents, those employed by third-party billing companies, clearinghouse staff, staff of Human Resources, Business Associates, and Benefits departments. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits Language Options US English Total Learning Time
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From Serebra Learning Corporation
Professional Skills for Customer Service Agents
As a customer service agent (CSA), the focus of your job is to solve customers' problems within a short amount of time. To do this, you have to understand the optimum methods for professionally processing a large volume of customers representing many different personality types. This can be a challenging task. You can successfully handle an agent's workload while satisfying customers by mastering
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As a customer service agent (CSA), the focus of your job is to solve customers' problems within a short amount of time. To do this, you have to understand the optimum methods for professionally processing a large volume of customers representing many different personality types. This can be a challenging task. You can successfully handle an agent's workload while satisfying customers by mastering
more...
From Seletel Informatique
Customer Service
This series is designed to help users create and maintain good customer services. Concepts covered include defining company-wide customer service and standards, strategies for effective communication, and effective problem resolution. The series also provides an overview of creating a customer service department that useful tools for providing excellent customer service.
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This series is designed to help users create and maintain good customer services. Concepts covered include defining company-wide customer service and standards, strategies for effective communication, and effective problem resolution. The series also provides an overview of creating a customer service department that useful tools for providing excellent customer service.
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From Quantum Results Corporation
Customer Service Development
Do you know that according to a survey made by different institutions including the American Society of Quality:
-68 of customers turned away by an attitude of indifference on part of service provider.
-It cost more than 5 or 6 times to attract a new customer rather than to keep an existing one.
-Happy customers will tell to 4 or 5 others of their positive experience however dissatisfied
more...
Do you know that according to a survey made by different institutions including the American Society of Quality:
-68 of customers turned away by an attitude of indifference on part of service provider.
-It cost more than 5 or 6 times to attract a new customer rather than to keep an existing one.
-Happy customers will tell to 4 or 5 others of their positive experience however dissatisfied
more...
