Online Customer Support eLearning
Customer Support Training Provider? - Tell us about your Training!
 online course |
 instructor-led class |
 learn at home |
 group study |
 self-directed study |
 cd-based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer-based learning |
 discount pricing |
 online tutorial |
From 123-CBT Computer Based Training
Dealing with Irrational Customers and Escalating Complaints
Dealing with Irrational Customers and Escalating Complaints
Dissatisfied customers can become irrational, irate and even abusive towards Customer Service Representatives. Organizations need to be able to address the needs of such customers in a professional, positive manner, and have processes in place so that Customer Service Representatives know how and when to escalate such a call. This
more...
Dealing with Irrational Customers and Escalating Complaints
Dealing with Irrational Customers and Escalating Complaints
Dissatisfied customers can become irrational, irate and even abusive towards Customer Service Representatives. Organizations need to be able to address the needs of such customers in a professional, positive manner, and have processes in place so that Customer Service Representatives know how and when to escalate such a call. This
more...
Customer Service Processes and Procedures
Customer Service Processes and Procedures
Failing to realize the importance of customer service and effective complaints handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service:
more...
Customer Service Processes and Procedures
Failing to realize the importance of customer service and effective complaints handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service:
more...
Quality in a Support Center
Quality in a Support Center
Customers who experience problems with your service represent a significant challenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and procedures can be established to recognize and prevent future incidents. This course examines the
more...
Quality in a Support Center
Customers who experience problems with your service represent a significant challenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and procedures can be established to recognize and prevent future incidents. This course examines the
more...
Support Center Tools Technologies and Metrics
Support Center Tools, Technologies and Metrics
Customers contacting Support Centers expect the same level of professionalism each time they interact with a Customer Service Representative (CSR). To ensure this consistently high level of service, the CSR can draw an array of management tools and processes that both guide and measure his performance. This course is intended to demonstrate the
more...
Support Center Tools, Technologies and Metrics
Customers contacting Support Centers expect the same level of professionalism each time they interact with a Customer Service Representative (CSR). To ensure this consistently high level of service, the CSR can draw an array of management tools and processes that both guide and measure his performance. This course is intended to demonstrate the
more...
The Customer Service Representative CSR
The Customer Service Representative (CSR) HDI HDI Customer Service Representative Customer Service Representative Certification Library
It costs a business much more to acquire a new customer than it does to retain an existing one. So it makes sense that a business must do everything it can to support and satisfy existing customers. Handling complaints effectively and efficiently can result
more...
The Customer Service Representative (CSR) HDI HDI Customer Service Representative Customer Service Representative Certification Library
It costs a business much more to acquire a new customer than it does to retain an existing one. So it makes sense that a business must do everything it can to support and satisfy existing customers. Handling complaints effectively and efficiently can result
more...
Customer Interactions
Customer Interactions
Failing to realize the importance of customer service and effective complaint handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support
more...
Customer Interactions
Failing to realize the importance of customer service and effective complaint handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support
more...
Communication Skills
Communication Skills
Effective communication is essential to the success of any customer-oriented business. Each customer will have their own style of communication as well as an emotional response to contacting a support center. In order to effectively communicate, the Customer Service Representative (CSR) must understand how to adapt to these different styles and emotions before the
more...
Communication Skills
Effective communication is essential to the success of any customer-oriented business. Each customer will have their own style of communication as well as an emotional response to contacting a support center. In order to effectively communicate, the Customer Service Representative (CSR) must understand how to adapt to these different styles and emotions before the
more...
Conflict Stress and Time Management
Conflict, Stress, and Time Management
Each customer wants her problem to be the most important problem to the Customer Service Representative (CSR). For the CSR, adapting to each customer's communication style, understanding each customer's emotional response, and solving each customer's problem can be an enormously stressful and time-consuming process. This course is intended to show the
more...
Conflict, Stress, and Time Management
Each customer wants her problem to be the most important problem to the Customer Service Representative (CSR). For the CSR, adapting to each customer's communication style, understanding each customer's emotional response, and solving each customer's problem can be an enormously stressful and time-consuming process. This course is intended to show the
more...
Dealing with Irrational Customers Escalating Complaints
Dealing with Irrational Customers & Escalating Complaints HDI HDI Customer Service Representative Customer Service Representative Certification Library
Dissatisfied customers can become irrational, irate and even abusive towards Customer Service Representatives. Organizations need to be able to address the needs of such customers in a professional, positive manner, and have processes in
more...
Dealing with Irrational Customers & Escalating Complaints HDI HDI Customer Service Representative Customer Service Representative Certification Library
Dissatisfied customers can become irrational, irate and even abusive towards Customer Service Representatives. Organizations need to be able to address the needs of such customers in a professional, positive manner, and have processes in
more...
Support Center Tools Technologies Metrics
Support Center Tools, Technologies & Metrics HDI HDI Customer Service Representative Customer Service Representative Certification Library
Customers contacting Support Centers expect the same level of professionalism each time they interact with a Customer Service Representative (CSR). To ensure this consistently high level of service, the CSR can draw an array of management tools and
more...
Support Center Tools, Technologies & Metrics HDI HDI Customer Service Representative Customer Service Representative Certification Library
Customers contacting Support Centers expect the same level of professionalism each time they interact with a Customer Service Representative (CSR). To ensure this consistently high level of service, the CSR can draw an array of management tools and
more...
Quality in a Support Center
Quality in a Support Center HDI HDI Customer Service Representative Customer Service Representative Certification Library
Customers who experience problems with your service represent a significant challenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and
more...
Quality in a Support Center HDI HDI Customer Service Representative Customer Service Representative Certification Library
Customers who experience problems with your service represent a significant challenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and
more...
Customer Service Processes Procedures
Customer Service Processes & Procedures HDI HDI Customer Service Representative Customer Service Representative Certification Library
Failing to realize the importance of customer service and effective complaints handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended
more...
Customer Service Processes & Procedures HDI HDI Customer Service Representative Customer Service Representative Certification Library
Failing to realize the importance of customer service and effective complaints handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended
more...
Conglict Stress Time Management
Conglict, Stress & Time Management HDI HDI Customer Service Representative Customer Service Representative Certification Library
Each customer wants her problem to be the most important problem to the Customer Service Representative (CSR). For the CSR, adapting to each customer's communication style, understanding each customer's emotional response, and solving each customer's problem can be
more...
Conglict, Stress & Time Management HDI HDI Customer Service Representative Customer Service Representative Certification Library
Each customer wants her problem to be the most important problem to the Customer Service Representative (CSR). For the CSR, adapting to each customer's communication style, understanding each customer's emotional response, and solving each customer's problem can be
more...
Communications Skills
Communications Skills HDI HDI Customer Service Representative Customer Service Representative Certification Library
Effective communication is essential to the success of any customer-oriented business. Each customer will have their own style of communication as well as an emotional response to contacting a support center. In order to effectively communicate, the Customer Service
more...
Communications Skills HDI HDI Customer Service Representative Customer Service Representative Certification Library
Effective communication is essential to the success of any customer-oriented business. Each customer will have their own style of communication as well as an emotional response to contacting a support center. In order to effectively communicate, the Customer Service
more...
Customer Interactions
Customer Interactions HDI HDI Customer Service Representative Customer Service Representative Certification Library
Failing to realize the importance of customer service and effective complaint handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper
more...
Customer Interactions HDI HDI Customer Service Representative Customer Service Representative Certification Library
Failing to realize the importance of customer service and effective complaint handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper
more...
From Online Training Directory
Certified Help Desk Professional Online
This online course is a practical alternative for busy customer support professionals.
more...
Certified Help Desk Professional Online
This online course is a practical alternative for busy customer support professionals.
more...
Basic Internet Specialist Certificate
...tanding of the Internet, including sales, administration, customer support, entry level, general office, tech support, and many more.Instructional materials and other support: Download of a textbook will be required. The link to order the e-book is here: http://courses.creatingwords.com/ebook.htm. This is supplemental material that will go along with your course. After you purchase the e-book,
more...
...tanding of the Internet, including sales, administration, customer support, entry level, general office, tech support, and many more.Instructional materials and other support: Download of a textbook will be required. The link to order the e-book is here: http://courses.creatingwords.com/ebook.htm. This is supplemental material that will go along with your course. After you purchase the e-book,
more...
QPRT Suicide Risk Assessment and Training
...y. This online course is a practical alternative for busy customer support professionals.
Managers must master the tools and techniques for establishing the customer support center as the focal point for technology in the corporation. Whether implementing a new customer support center or rejuvenating an existing one, this course will present a renewed vision for leading the support team.
more...
...y. This online course is a practical alternative for busy customer support professionals.
Managers must master the tools and techniques for establishing the customer support center as the focal point for technology in the corporation. Whether implementing a new customer support center or rejuvenating an existing one, this course will present a renewed vision for leading the support team.
more...
From 123-CBT Computer Based Training
Business Travel Safety Domestic Travel
In ''Business Travel Safety: Domestic Travel,'' you will learn how to make travel preparations, including researching your destination and then making appropriate travel arrangements. You will also learn how to increase your safety during air and ground transportation and at destinations, such as hotels, restaurants, and business events. Learn To Identify the
more...
Business Travel Safety Domestic Travel
In ''Business Travel Safety: Domestic Travel,'' you will learn how to make travel preparations, including researching your destination and then making appropriate travel arrangements. You will also learn how to increase your safety during air and ground transportation and at destinations, such as hotels, restaurants, and business events. Learn To Identify the
more...
Communicating w Difficult People Handling Difficult Co-Workers
Communicating with Difficult People: Handling Difficult Co-Workers offers the student information on how to define difficult co-workers, cope with their difficult behavior, and resolve conflict caused by the negative behavior. The program describes the proper methods to address each difficult personality type, the appropriate techniques to use to cope with and manage difficult behavior, and the
more...
Communicating with Difficult People: Handling Difficult Co-Workers offers the student information on how to define difficult co-workers, cope with their difficult behavior, and resolve conflict caused by the negative behavior. The program describes the proper methods to address each difficult personality type, the appropriate techniques to use to cope with and manage difficult behavior, and the
more...
Employee Performance Resolving Conflict
...of technical problems. It has come to your attention that Customer Support is handling an alarming number of complaints from customers who cannot access their stock portfolios. Unit 3: Conflict Between Employees (0.5 - 1 hour) Assess the conflict situation. Identify the sources of conflict. Determine how personalities
more...
...of technical problems. It has come to your attention that Customer Support is handling an alarming number of complaints from customers who cannot access their stock portfolios. Unit 3: Conflict Between Employees (0.5 - 1 hour) Assess the conflict situation. Identify the sources of conflict. Determine how personalities
more...
A 2003 OS Technologies Part 3 Troubleshooting
... To identify characteristics of a competent customer support technician. To identify guidelines for providing phone support. To identify guidelines for conducting service calls. To identify guidelines for troubleshooting printer problems. To configure spool settings for a
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... To identify characteristics of a competent customer support technician. To identify guidelines for providing phone support. To identify guidelines for conducting service calls. To identify guidelines for troubleshooting printer problems. To configure spool settings for a
more...
Organizational Behavior Organizational Dynamics for Individuals
... In this simulation, you will meet with David Morris, a Customer Support Engineer, at the request of his manager, Nancy Hurst. David hasn a a t been following documented procedures on how to handle customer issues. David is a talented and experienced engineer, so Nancy does not want to fire him. You and Nancy will first meet with David to explain why he needs to follow documented
more...
... In this simulation, you will meet with David Morris, a Customer Support Engineer, at the request of his manager, Nancy Hurst. David hasn a a t been following documented procedures on how to handle customer issues. David is a talented and experienced engineer, so Nancy does not want to fire him. You and Nancy will first meet with David to explain why he needs to follow documented
more...
Project Leadership Overcoming Obstacles
Project Leadership: Overcoming Obstacles covers the benefits of initiating change, how to handle employee responses to change, and how to encourage change. It also outlines how to recognize and reduce stress, as well as how to improve work habits. In addition, the program details how to manage and resolve team conflict. Learn To Identify strategies to help
more...
Project Leadership: Overcoming Obstacles covers the benefits of initiating change, how to handle employee responses to change, and how to encourage change. It also outlines how to recognize and reduce stress, as well as how to improve work habits. In addition, the program details how to manage and resolve team conflict. Learn To Identify strategies to help
more...
From Serebra Learning Corporation
Closing Executive-level Sales Simulation
...cross-functional account team effectively to provide good customer support and to ultimately move the relationship to the partnership stage. This simulation is based on the "Selling at the Executive Level" series and contains links to the following SkillSoft courses: SAL Salespeople who sell at an executive level and obtain and maintain key accounts; salespeople who want to move into executive
more...
...cross-functional account team effectively to provide good customer support and to ultimately move the relationship to the partnership stage. This simulation is based on the "Selling at the Executive Level" series and contains links to the following SkillSoft courses: SAL Salespeople who sell at an executive level and obtain and maintain key accounts; salespeople who want to move into executive
more...
Interacting with the Customer
Failing to realize the importance of customer service and effective complaint handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to overcome
more...
Failing to realize the importance of customer service and effective complaint handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to overcome
more...
Effective Communication Skills
... support center. In order to effectively communicate, the Customer Support Specialist (CSS) must understand how to adapt to these different styles and emotions before the customer's problems can be dealt with. This course explains how to adapt to the different communication types and identifies the common emotions that customers experience when contacting the support center. It also explains
more...
... support center. In order to effectively communicate, the Customer Support Specialist (CSS) must understand how to adapt to these different styles and emotions before the customer's problems can be dealt with. This course explains how to adapt to the different communication types and identifies the common emotions that customers experience when contacting the support center. It also explains
more...
Managing Conflict Stress and Time
...wants her problem to be the most important problem to the Customer Support Specialist (CSS). For the CSS, adapting to each customer's communication style, understanding each customer's emotional response, and solving each customer's problem can be an enormously stressful and time-consuming process. This course is intended to show the proper methods needed to resolve conflicts, manage time, and
more...
...wants her problem to be the most important problem to the Customer Support Specialist (CSS). For the CSS, adapting to each customer's communication style, understanding each customer's emotional response, and solving each customer's problem can be an enormously stressful and time-consuming process. This course is intended to show the proper methods needed to resolve conflicts, manage time, and
more...
Customer Support Specialist Simulation
You are a call center representative for BroadBandCast Inc., one of the world's leading communication companies. Digital cable TV, high-speed Internet, and phone service are among the company's products. You are a recent hire. An added challenge to your new position is that you have been assigned to work the graveyard shift. Your challenge is to figure out how to handle dealing with angry,
more...
You are a call center representative for BroadBandCast Inc., one of the world's leading communication companies. Digital cable TV, high-speed Internet, and phone service are among the company's products. You are a recent hire. An added challenge to your new position is that you have been assigned to work the graveyard shift. Your challenge is to figure out how to handle dealing with angry,
more...
Customer Service Procedures
Failing to realize the importance of customer service and effective complaints handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to provide
more...
Failing to realize the importance of customer service and effective complaints handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to provide
more...
Managing the Quality of the Customer Support Service Center
Customers who experience problems with your service represent a significant challenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and procedures can be established to recognize and prevent future incidents. This course examines the processes involved in incident
more...
Customers who experience problems with your service represent a significant challenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and procedures can be established to recognize and prevent future incidents. This course examines the processes involved in incident
more...
Management Tools and Metrics
...e level of professionalism each time they interact with a Customer Support Specialist (CSS). To ensure this consistently high level of service, the CSS can draw an array of management tools and processes that both guide and measure his performance. This course is intended to demonstrate the management and measurement tools a professional CSS is expected to use when dealing with individual
more...
...e level of professionalism each time they interact with a Customer Support Specialist (CSS). To ensure this consistently high level of service, the CSS can draw an array of management tools and processes that both guide and measure his performance. This course is intended to demonstrate the management and measurement tools a professional CSS is expected to use when dealing with individual
more...
The Customer Support Specialist CSS
...ciently can result in increased customer loyalty. Today's Customer Support Specialists (CSS) and support centers have a vital role to play in ensuring customers' needs are addressed in an effective, efficient manner. This course will familiarize the individual with the basic role of the CSS and the environment in which he performs his duties, including typical roles of the CSS in a support
more...
...ciently can result in increased customer loyalty. Today's Customer Support Specialists (CSS) and support centers have a vital role to play in ensuring customers' needs are addressed in an effective, efficient manner. This course will familiarize the individual with the basic role of the CSS and the environment in which he performs his duties, including typical roles of the CSS in a support
more...
The Support Center Service
This course is intended to instruct the learner in the Help Desk Institute's (HDI) basic levels of service commitments and attitude. Best practices, personal accountability, enhancing the image of the organization, and the work environment are covered. Individuals interested in the Help Desk Institute's (HDI) Customer Support Specialist (CSS) certification
more...
This course is intended to instruct the learner in the Help Desk Institute's (HDI) basic levels of service commitments and attitude. Best practices, personal accountability, enhancing the image of the organization, and the work environment are covered. Individuals interested in the Help Desk Institute's (HDI) Customer Support Specialist (CSS) certification
more...
Establishing Team and Customer Relationships
...ership in building and maintaining successful teams. In a Customer Support Center, customer relationships are everything - and communication is king Many customer problems are caused by communication breakdowns. This course explores how to avoid communication breakdowns by involving customers in problem solving, and being able to communicate effectively in the global community, where
more...
...ership in building and maintaining successful teams. In a Customer Support Center, customer relationships are everything - and communication is king Many customer problems are caused by communication breakdowns. This course explores how to avoid communication breakdowns by involving customers in problem solving, and being able to communicate effectively in the global community, where
more...
Windows 2000 Installation
Windows 2000 Installation WBT is the first course in the Windows 2000 Professional curriculum that caters to Microsoft Certified Professional exam 70-210, Installing, Configuring, and Administering Microsoft Windows 2000 Professional. It is designed to familiarize network administrators and customer support engineers with various editions of Windows 2000 and the basic architecture of Windows 2000.
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Windows 2000 Installation WBT is the first course in the Windows 2000 Professional curriculum that caters to Microsoft Certified Professional exam 70-210, Installing, Configuring, and Administering Microsoft Windows 2000 Professional. It is designed to familiarize network administrators and customer support engineers with various editions of Windows 2000 and the basic architecture of Windows 2000.
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Managing Hardware Devices and Customizing Desktop
Managing Hardware Devices and Customizing Desktop WBT is designed to familiarize Network administrators and customer support engineers with the installation of various hardware devices on a computer running Windows 2000 Professional. This WBT also covers the configuration of disks, volumes, and desktop in Windows 2000 Professional environment.
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Managing Hardware Devices and Customizing Desktop WBT is designed to familiarize Network administrators and customer support engineers with the installation of various hardware devices on a computer running Windows 2000 Professional. This WBT also covers the configuration of disks, volumes, and desktop in Windows 2000 Professional environment.
more...
From The Real Estate Academy
Florida Real Estate Broker Post-licensing Course
Course Description
After you purchase the course online you can begin immediately. (You must purchase both 30 hour classes):
Florida Essentials of Real Estate Investment: 30-Hour Broker Post-Licensing, Version 4. 0 Online Course
Florida Real Estate Brokerage: A Management Guide 30-Hour Broker Post-Licensing v4
The Online 60-Hour Real Estate Broker Post-Licensing course includes:
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online course |
instructor-led class |
learn at home |
group study |
self-directed study |
cd-based training |
DVD video training |
printed book |
e-book digital book |
workshop seminar |
train the trainer |
computer-based learning |
discount pricing |
online tutorial |
