Instructor Led Customer Value Training Classes
From Simons-White & Associates, Inc.
Beyond Customer Satisfaction To Customer Value




...hop is designed to create an awareness of the concepts of customer value. The course will lay the groundwork for the basic skills that are necessary for creating a customer centered culture at the workplace.
Course Objectives:
Upon completion of this program, you will be able
to:
Outline the Value of Customer Service & Satisfaction
Draft a personal Vision Statement that will ensure a
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From Service Strategies
Account Management for Support
The Support Account Management workshop is designed for experienced support professionals responsible for managing and growing key accounts. The program teaches the critical relationship skills and account management strategies required to
create customer value, improve client loyalty, and generate new, profitable revenue.
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From Meirc Training and Consulting
Key Accounts Management The Master Class
' This program is designed for Account Managers, Sales Managers, Sales people who are managing Key Account or have limited experience in managing accounts customers in a Business to Business environment. Fundamental sales skills are assumed and will not be covered on this course. This program is worth 25 NASBA CPE?s. Improve margins and keep more profit. Prioritize their efforts for maximum
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Key Accounts Management The Master Class
This program is designed for Account Managers, Sales Managers, Sales people who are managing Key Account or have limited experience in managing accounts customers in a Business to Business environment. Fundamental sales skills are assumed and will not be covered on this course. This program is worth 25 NASBA CPE s.Improve margins and keep more profit.Prioritize their efforts for maximum
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