Instructor Led Customera Training
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 online course |
 instructor-led class |
 learn at home |
 group study |
 self-directed study |
 cd-based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer-based learning |
 discount pricing |
 online tutorial |
From Bold New Directions
Creating Customer Loyalty
..., we also cover strategic tips and tools to enhance every customera ™s satisfaction.
Workshop Benefits:
Transforms understanding of the customer service process;
Expands personal power for effective service;
Uncovers the value of understanding customera ™s behavioral styles;
Teaches how to turn negative interactions into positive events;
Provides many tried and true
more...
Creating Customer Loyalty
..., we also cover strategic tips and tools to enhance every customera ™s satisfaction.
Workshop Benefits:
Transforms understanding of the customer service process;
Expands personal power for effective service;
Uncovers the value of understanding customera ™s behavioral styles;
Teaches how to turn negative interactions into positive events;
Provides many tried and true
more...
From Contacts Plus
Cross and Up-Selling Techniques
Cross-selling and up-selling is a superb way to increase the value of a sale by suggesting an accompanying product.
This course will teach you the skills you need to add value to your customer's personal or professional lives while increasing sales for the company. You'll go away from the training with a new attitude toward selling, and the skills needed to be successful in cross-selling,
more...
Cross-selling and up-selling is a superb way to increase the value of a sale by suggesting an accompanying product.
This course will teach you the skills you need to add value to your customer's personal or professional lives while increasing sales for the company. You'll go away from the training with a new attitude toward selling, and the skills needed to be successful in cross-selling,
more...
Customer Focused Selling Skills
Customer-focused Selling is comprehensive and flexible sales development programs that will train your sales force to build successful business relationships by helping customers achieve both their business and personal objectives. Customer-focused Selling teaches your team a plan for developing an understanding between the customer and your salespeople throughout the sales process.
Key
more...
Customer-focused Selling is comprehensive and flexible sales development programs that will train your sales force to build successful business relationships by helping customers achieve both their business and personal objectives. Customer-focused Selling teaches your team a plan for developing an understanding between the customer and your salespeople throughout the sales process.
Key
more...
From Cosensa Learning & Development Ltd
Managing Excellent Customer Service
... to the workforce.
Contents:
Customer focus from the customera ™s perspective
What is good service and how does it link to leadership?
Delivering the factors that differentiate excellence for customers
Creating a Raving Fansa ™ a Kenneth Blanchard and Sheldon Bowlea ™s perspective
The service/ profit chain and the customer care balance sheet
Customer service
more...
From Last Minute Training
Customer Service - How to Stand out from the Competition- Newera
Your business relies on its customers. Unfortunately, so does everyone elsea ™s business. Thus, the competition for your customera ™s loyalty is fierce. In your customera ™s mind, how can you differentiate yourself from the crowd of similar businesses out there? What does it take to gain their trust, and loyalty? How can you turn your customera ™s service from an average
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From Apollo Consulting Group Limited
Sales Strategy Workshop
... for their customer. They need to put themselves in their customera ™s shoes, understand their problems and thinking, speak their language and work alongside them as a problem solver, strategy developer and solution provider.
Furthermore, they need to approach selling as a multi-level process. The customer has to sell the deal into their organisation and the salesperson needs to help
more...
... for their customer. They need to put themselves in their customera ™s shoes, understand their problems and thinking, speak their language and work alongside them as a problem solver, strategy developer and solution provider.
Furthermore, they need to approach selling as a multi-level process. The customer has to sell the deal into their organisation and the salesperson needs to help
more...
From The Training Experts Ltd
Sales Skills
This one day course aims to help develop the individuala ™s sales skills in confidently and successfully selling the services offered by their respective businessa ™s to their face to face and/ or telephone based customers.
Target Group
This course is aimed at sales personnel who are either new to the sales role, or wish to improve and build upon their current skills.
Objectives
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From ThinkLink Supply Chain Services
Essentials of Inventory Management
... Give to Minimize Your Inventory Levels and Maximize Your Customera ™s Satisfaction at the Same Time?
As an inventory control professional, you probably already know what to do to forecast future inventory needs ... maintain acceptable levels of inventory and safety stock ... and keep accurate inventory records.
But in a world filled with human error ... lost and misplaced overstock
more...
... Give to Minimize Your Inventory Levels and Maximize Your Customera ™s Satisfaction at the Same Time?
As an inventory control professional, you probably already know what to do to forecast future inventory needs ... maintain acceptable levels of inventory and safety stock ... and keep accurate inventory records.
But in a world filled with human error ... lost and misplaced overstock
more...
From Insol Consultancy Sdn
The Art of Selling - Increase your sales by 20
...elling process you will learn has been designed from your customera ™s point of view. It is based on research in the UK where hundreds of customers were followed up within a week of being seen by a representative. The customers were asked if they had changed their buying habits as a result of seeing a salesperson. Those that had were asked why. What had the salesperson done to persuade
more...
From Technical Skills Development Svcs.
2009 NFPA 70E Arc Flash Training
Technical Skills Development Services Inc. specializes in on-site (at your location) 2009 NFPA 70E Electrical Safe Work Practices and related Arc Flash Safety compliance training.
Our Company employs only experienced, qualified trainers who have spent decades in the electrical installation and maintenance trades before transitioning into training professions.
Technical Skills Development
more...
Technical Skills Development Services Inc. specializes in on-site (at your location) 2009 NFPA 70E Electrical Safe Work Practices and related Arc Flash Safety compliance training.
Our Company employs only experienced, qualified trainers who have spent decades in the electrical installation and maintenance trades before transitioning into training professions.
Technical Skills Development
more...
From Learningminds!
Essential Marketing Skills for Non-Marketers
...and it is often said that all departments should a think customera ™, a feel customera ™ and perform as per the needs of customers.
This one day workshop is targeted to develop the understanding of basic processes of marketing and sales functions amongst members of departments who are directly not involved in looking after the customer but should indirectly be involved. The clear
more...
Essential Marketing Skills for Non-Marketers
...and it is often said that all departments should a think customera ™, a feel customera ™ and perform as per the needs of customers.
This one day workshop is targeted to develop the understanding of basic processes of marketing and sales functions amongst members of departments who are directly not involved in looking after the customer but should indirectly be involved. The clear
more...
From Value Creation Partners
Process Metrics Management and Controls
...Each person prioritizes work differently.
Sometimes the customera ™s needs get forgotten.
Some people have the same job yet each person does it differently.
We dona ™t know the status of work and get surprised by problems.
We dona ™t display important metrics and measurements.
If you answered a yesa to any of the above, this seminar is for you.
The focus of this
more...
From Communico Ltd.
The MAGIC of Customer Relations
...contact center, an office, a retail establishment or in a customera ™s home, MAGIC addresses your unique phone and face-to-face contacts.
COURSE CONTENT
Four interactive modules address the skills and attitudes needed to create high-quality experiences for every customer and employee:
Develop the MAGIC Mindset of Service
a Explore what exceptional service is from the customera
more...
...contact center, an office, a retail establishment or in a customera ™s home, MAGIC addresses your unique phone and face-to-face contacts.
COURSE CONTENT
Four interactive modules address the skills and attitudes needed to create high-quality experiences for every customer and employee:
Develop the MAGIC Mindset of Service
a Explore what exceptional service is from the customera
more...
From Mentoring Lean Six Sigma
Lean Six Sigma - Green Belt
About LSS GB Program
Lean Six Sigma Green Belts are must for any organization of excellence in todaya ™s competitive world. Green Belts trained by us are well equipped with GB Tools to find solution for complex problems in a structured way using DMAIC methodology.
Training Approach
Participants are grouped into teams. Presentations on GB Modules are given by expert Trainers. The
more...
About LSS GB Program
Lean Six Sigma Green Belts are must for any organization of excellence in todaya ™s competitive world. Green Belts trained by us are well equipped with GB Tools to find solution for complex problems in a structured way using DMAIC methodology.
Training Approach
Participants are grouped into teams. Presentations on GB Modules are given by expert Trainers. The
more...
From The Wedding Training Company Ltd
Introduction to Wedding Planning Wedding Day Coordination
If you want to start your own Wedding Planning Business, or hope to get a job in an established wedding planning company, then having an overview of the role, the business, the highs and the lows are imperative.
Where best to start than by receiving training from a well
established wedding planner?
We offer a week-end wedding planning courses that will provide you with the insight and
more...
If you want to start your own Wedding Planning Business, or hope to get a job in an established wedding planning company, then having an overview of the role, the business, the highs and the lows are imperative.
Where best to start than by receiving training from a well
established wedding planner?
We offer a week-end wedding planning courses that will provide you with the insight and
more...
From Acuity Solutions, Inc
Solid Edge ST3 Update Training
This 2-day hands on training course focuses on end users who have experience with Solid Edgea ™s Ordered/ History-Based work flows and are now interested in exploring Solid Edgea ™s new Synchronous Technology work flows. Solid Edge is capable of utilizing both paradigms, yet many traditional users have not been exposed to the new, highly productive Synchronous environment. This course is
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From Wintrac Inc.
ITIL CAPABILITY COURSE PLANNING PROTECTION AND OPTIMIZATION PPO
...evel Agreements, IT commits that services will meet their customera ™s requirements for availability, capacity, continuity and security. The ITIL Capability Course - Planning, Protection and Optimization (PPO) provides the best practice knowledge required to cost-effectively plan, deliver and manage the a warrantya processes to ensure that IT services are a fit for usea ™.
more...
From Object Arena
Websphere Application server v61 Services
...isting infrastructure assets and map core requirements to customera ™s business objectives.
We methodically conduct our installa-tion procedures by running the Websphere solution in a test envi-ronment, validate the solution archi-tecture, conduct any necessary verifi-cation tests and develop applications for the live production environment.
Pre-request of Software Deployment
Object
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IBM Websphere Application server v61 Services Training Object Arena Chennai
...isting infrastructure assets and map core requirements to customera ™s business objectives.
We methodically conduct our installa-tion procedures by running the Websphere solution in a test envi-ronment,
validate the solution archi-tecture, conduct any necessary verifi-cation tests and develop applications for the
live production environment.
Pre-request of Software Deployment
more...
From The In-House Training Company
Brilliant customer service
...rk in your job, team and company
a How they change the customera ™s experience
6 Advanced people skills
a The different types of difficult customer and how to deal with each one
a How to quickly a tune ina ™ to these different types of customer, so that you can serve them more easily and effectively
a Understanding non-verbal communication on the telephone, and how
more...
From Suppy Chain Professional Academy
MBA specializing in Supply Chain Management
... the supply chain system that cause slower responses to a customera ™s needs. In any business, slower responses could reduce the organisationa ™s competitiveness. Therefore, good management of the supply chain becomes crucial.
Admission Requirements
a A bachelora ™s degree with Honors from a university recognized by the University Senate, or
a A bachelora ™s
more...
online course |
instructor-led class |
learn at home |
group study |
self-directed study |
cd-based training |
DVD video training |
printed book |
e-book digital book |
workshop seminar |
train the trainer |
computer-based learning |
discount pricing |
online tutorial |
