Lessons on Customers DVD - Training Resources

Solution Based Selling ...quire to effectively convert leads to sales, prospects to customers. The program addresses the issues you and your sales team often face, including: - What are customers really focused on and thinking about? - What questions do customers ask themselves, consciously or unconsciously, during any sales process? - Do customers automatically assume a benefit if given a fact about a product?  more...

HIGH PERFORMANCE SELLING: Part One - Building Customer Loyalty Part Two - Needs Analysis Selling (Don Hutson) ...customers while true sales professionals enjoy steady business from long-term clients. In part one of this power-packed session, you ll learn how to advance your customers up the loyalty ladder to higher levels of repeat business and more referrals than ever. In part two, you ll gain valuable insights into Needs Analysis Selling. Whether it s asking high quality questions, taking pertinent  more...

CREATING CUSTOMERS FOR LIFE: Innovative Ideas for Boosting Sales and Outsmarting the Competition (Michael Wickett) ...ers practical and powerful strategies for connecting with customers at a deeper level through questions, listening, and communication excellence. He ll show you that the method and order in which you ask questions have a direct relation to how much the customer likes you. He ll also share creative and impactful ideas for winning a customer s trust and keeping them for life! Michael Wickett is  more...

WOULD YOU DO BUSINESS WITH YOU?: How to Get, Keep, & Wow Customers in a Competitive Market (Jane Handly) ...es and motivates people to go the extra mile to wow their customers. Starting out as a graduate of Wake Forest University with a Masters Degree in Communication, Jane went on to become an author as well. Her two books: "Getting Unstuck" and "Why Women Worry" have been the subject of articles in Business Week, Money Magazine, Ladies Home Journal and USA Today. In addition, she has appeared on  more...

POWER TALKING: How to Say What You Mean & Get What You Want (George Walther) ...unicating with co-workers or clients, or defusing hostile customers, or seeking to build sales cooperation, or simply aiming to project a more positive image for your organization, you'll see results fast. George Walther is an internationally acclaimed expert at boosting personal performance. He's a professional speaker of the highest caliber with an energetic style that captivates, motivates  more...