Instructor Led Customers Training - Training Resources

Business Intelligence Many organisations are awash with information, but starving for intelligence. However, some organisations have successfully developed certain analytical competencies and reap the benefits of this competitive edge. The Business Intelligence Workshop allows you to: * Understand the possible competitive benefits of using business intelligence collected on customers, markets, business processes,  more...

Excellence in Business Process Improvement ...ning. Result: improved business performance and satisfied customers. In a series of 4 modules, this programme guides participants interactively through a structured and complete methodology for business process management and improvement. After this course, participants will: - know the role BPM can play in generating true business performance improvements - have a methodology for  more...

Leading Through Complexity Seminar - Cognitive Edge Event ...ing how complexity thinking informs engaging employees or customers/ citizens with emerging social technologies. All program content is based on the award winning work of Dave Snowden and is relevant for executives in the public and private sectors who need to understand the theory and application of new complexity-based approaches to strategy. Who should attend: The content of this seminar  more...

Identifying Prioritizing High Value Products Projects through Innovation Games with Luke Hohmann ... Games are serious games for working with small groups of customers to create higher value products and services. They are a means of fueling innovation by understanding what your customers really want. They have used by companies such as SAP, QUALCOMM, Emerson Climate Technologies, and Genesys to improve existing products and services and create new ones. In this one day seminar, Luke Hohmann,  more...

Agile Program Mangement with Scrum Training The Agile Program Management course is designed to increase your ability to scale Agile practices to deliver large-scale enterprise initiatives with maximum value to customers, product owners, and stakeholders. You will learn how to build effective Agile programs that leverage your successful Agile practices, enabling you to take on even more complex development challenges. The course will also  more...

Smarter Selling - Building Better External and Internal Relationships ...customers, or wanting to communicate more effectively with other departments, trust based relationships are the key to long term success. Smarter 'Selling' is the workshop to build sustainable business relationships and help develop individuals, teams and groups that: -Sell products and want to understand customers' personal needs, build rapport and sell immediately. -Sell services and  more...

Professional Customer Service Skills ...and customized using your products, your process and your customers. The programs are highly interactive and focused on skill development. Your employees will practice enhancing their skills using case studies and exercises that make them feel as if they are having actual interactions with your customers. Customer Service training solutions can be developed for call centers, retail  more...

Communications and Customer Relations Our customized customer service training programs help businesses achieve the following goals: Increase first point of contact resolution Develop customer satisfaction and loyalty Enhance employee job satisfaction Reduce turnover The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The programs are  more...

Selling for Results - Skills and Strategies - Customized Training ...g and Up Selling Meet Growth Goals by Acquisition of New Customers Our comprehensive solutions include consulting with management to create the necessary foundation for a strong sales culture, developing fully customized training to develop the skills of the sales force, coaching individuals to help them reach their highest potential and working with the sales managers to support them with  more...

Call Center Customer Service Skills This program is custom designed to meet the following business goals: *Exceed customer service expectations *Reduce the number of supervisory transfer goals *Develop professional consistency in leaving voicemails, responding to voicemails, writing email *Develop a customer focused approach to putting customers on hold and transferring calls *Increase opportunities for first point of contact  more...

Building Business Relationships as a Community Banker ...customers and increase "wallet share" with existing customers. This two day interactive workshop focuses on the skills, techniques and strategies that Community Bankers need to compete effectively. Participants focus on the specific issues facing them in their market and practice using their own "case studies". Every module is completed with an activity that applies the skills and techniques  more...

2272 Implementing and Supporting Microsoft Windows XP Professional The purpose of this course is to address the implementation and desktop support needs of customers that are planning to deploy and support Microsoft Windows XP Professional in a variety of stand-alone and network operating system environments.  more...

Implementing Microsoft Office SharePoint Server 2007 Intended for Business Application Administrators (BAAs), Web & Server Administrators who are engaged in the planning, design, & selection of line-of-business (LOB) applications (including SharePoint Server) in conjunction with internal business customers  more...

Simply Accounting - Level 1 Simply Accounting provides an entry-level, fully integrated graphical accounting system for small enterprises. In this beginner's course, you will learn how to set up the system and define company options. Level 1 Topics Include: * Overview of Simply Accounting * Company setup * Navigating through the program and accessing help * General ledger chart of  more...

Sage Accpac for Windows Inventory Control In this course you will learn how to use this module to keep track of stock levels, inventory receipts, shipments, returns and adjustments. Topics Include: * Entering and tracking inventory items for any number of locations * Configuring units of measure * Costing items * Setting prices * Printing and customizing reports * Sales history  more...

2272C Implementing and Supporting Microsoft Windows XP Professional The purpose of this course is to address the implementation and desktop support needs of customers that are planning to deploy and support Microsoft Windows XP Professional in a variety of stand-alone and network operating system environments.  more...

Customer Service - How to Stand out from the Competition- Newera Your business relies on its customers. Unfortunately, so does everyone elsea s business. Thus, the competition for your customera s loyalty is fierce. In your customera s mind, how can you differentiate yourself from the crowd of similar businesses out there? What does it take to gain their trust, and loyalty? How can you turn your customera s service from an average experience to an  more...

Sales EDGE- Nexient The two-day Sales E. D.G. E. program has been designed to provide sales professionals with the foundational skills they must possess to meet and beat their sales targets. No matter what product or service your organization provides to your customers, you are facing increased competition. On price. On quality. On availability. On relationships with customers. New sales professionals need the  more...

Implementing and Supporting Microsoft Windows XP Professional The purpose of this course is to address the implementation and desktop support needs of customers that are planning to deploy and support Microsoft Windows XP Professional in a variety of stand-alone and network operating system environments.  more...

Negotiation Skills for Project and Contract Managers 3 day course -nexient ...rs, but you must effectively negotiate with stakeholders, customers and team members throughout the life of a project. This three-day, highly interactive experience covers the dynamics, processes and techniques of internal and external negotiation situations faced by project managers. Short on lecture and long on practice, this course provides participants the opportunity to experience  more...

Quickbooks 2008 Training - Introductory Level 1 Day ...zed (accrual accounting, terms, checklists) * Set up Customers and Vendors * Manage Customers (invoicing, credits, payments, statements) * Manage Vendors (bills, cheques, credit cards) * Use petty cash and record credit card transactions * Reconcile bank statements and credit cards * Report and remit sales taxes include GST and PST * Explore QuickBooks  more...

Communicating Effectively with Non-Native Speakers of English ...o you want to make sure you understand your employees and customers? Do you also want to make sure that they understand YOU? This short, interactive workshop will help you have better conversations with those learning English, leading to fewer problems in the workplace. WORKSHOP GOALS * To understand typical communication problems of non-native speakers of English. * To learn  more...

Customer Service Training in Calgary Critical Elements of Customer Service Have you ever encountered an unpleasant customer and not known what to do? Do you worry that you re not assertive enough with demanding people? Do you struggle to solve problems? Do you know who your customers are?  more...

Rapport and Relationship Building ...xplore techniques for avoiding disappointment and letting customers down. Participants will learn the importance of consistency in maintaining long term business relationships as they examine human nature and how clients constantly monitor our performance. You will discover the dangers of assumption and the negative impact it can have on even solid business relationships. Gain valuable  more...

Negotiation Skills for Project and Contract Managers - nexient ...rs, but you must effectively negotiate with stakeholders, customers and team members throughout the life of a project. This three-day, highly interactive experience covers the dynamics, processes and techniques of internal and external negotiation situations faced by project managers. Short on lecture and long on practice, this course provides participants the opportunity to experience  more...

Negotiation Skills for Project and Contract Managers ...rs, but you must effectively negotiate with stakeholders, customers and team members throughout the life of a project. This three-day, highly interactive experience covers the dynamics, processes and techniques of internal and external negotiation situations faced by project managers. Short on lecture and long on practice, this course provides participants the opportunity to experience  more...

Time Territory and Account Management You will learn how to prioritize your activities so that you accomplish the projects and tasks of greatest significance. We will discuss the value of your time and help you become more respectful every minute of your day. Distinguishing between revenue and non-revenue generating activities will become second nature. You will learn strategies for managing your geographic territory or  more...

Managing Customers Relationship through customization and personalization ...Customers Relationship through customization and personalization Maximizing business performance and unleashing creativity Seminar Introduction Do people know what they want? One is that preferences are highly unstable. Another is that, when you ask people to explain what they want, their preferences tend to shift toward the conservative, familiar, and easy to explain. This is a  more...

Client Care Representative CCR Certified Training Program 2 Days ...ya . Customer agents must be fully trained to respond to customers in a professional manner and resolve their issues quickly. CCR is this essential training for Customer Service Reps. The Solution Using a variety of interactive learning sessions, participants learn effective communications skills, active listening and problem solving skills which is immediately transferable to daily work.  more...

Inventor Essentials (5 Days) Description: This course is designed to enable attendees to understand the basics of Mechanical Computer-aided Design (MCAD) using Autodesk Inventor. Attendees will learn how to navigate the gesture-based user interface, and receive overviews of the basic sketching, part modeling, and assembly modeling techniques. The course also includes a general review of the tools for creating mechanical  more...

Inside Selling Skills Module 27 In this session, participants will discover many of the essential skills, qualities, behaviours and traits that will increase their ability to service their clients in a professional and profitable manner. You will learn how to properly greet incoming callers and walk-in customers in order to make a connection, build rapport, earn their confidence and trust. Suited for those who want to learn how  more...

Quickbooks Accounting Training Participants will learn to create a new QuickBooks company, add/ edit information to company lists, open/ use registers for balance sheet accounts, reconcile chequing account, track credit card information, invoice customers, create sales orders, generate customer statements, work with asset and liability accounts, track fixed assets, do accounts payable, create/ customize report and graphs, set  more...

Marketing and Sales A small marketing budget doesna t mean you cana t meet your goals and business objectives a you just have to be more creative in your marketing tactics. This one-day workshop will show you how to get maximum exposure at minimum cost. Learn effective, low-cost, and non-cost strategies to improve sales, develop your companya s image, and build your bottom line. LEARNING OBJECTIVES  more...

Selling Smarter Today's top salespeople are in the business of identifying needs and persuading potential customers to respond favorably to an idea that will result in mutual satisfaction for both the buyer and the seller. This one-day workshop will help you develop those skills, enabling you to sell smarter.  more...

Personality Patterns and Profiles Module 1 ...methods for being more effective at reading prospects and customers. * Anyone who understands the necessity to adjust their style, pace and delivery to better address the needs of the prospect. * Those interested in learning how to pick up on the key indicators that will tip them off to the type of individual they are attempting to sell to. * People who work in a selling  more...

Sage Accpac for Windows Order Entry Order Entry makes customer orders, invoicing, and tracking an easy task. This course deals with entering orders and processing them, and tracking vital sales information. Topics Include: * Entering orders and adding customers during order entry * Adding salespersons and assigning salesEditing and invoicing partially shipped orders * Printing and customizing  more...

Critical Elements of Customer Service ...This workshop is for any employee who deals with external customers or who serves those who do. The a Service Edgea is what keeps customers coming back to do business with you. Many customer decisions are based on how well they were treated by your front-line personnel. Does the customer feel valued? Are your staff members able to respond to customer requests and needs quickly? Is your staff  more...

Dynamite Sales Presentations ...rvices are a perfect solution for them. The way to assure customers that you are going to help solve their business problems is by a thorough analysis and understanding of their current business circumstances and a demonstration of your in-depth knowledge of the products and services you are selling. This comprehensive workshop will take you through all the steps required to close the sale,  more...

Quickbooks 2008 Training - Introductory Level (1 Day) QuickBooks 2008 Introduction is right for me if I want to know how to: * Save time and eliminate transaction errors for new users * Train new staff faster and answer their QuickBooks questions * Build confident and increase my comfort level with small business accounting Course agenda * Tour QuickBooks 2008 using the Home Page and one-click navigation centres * Get  more...

Corporate Trainings In Mobile Technologies We provide customised corporate trainings in basic technologies , advance mobile communication technologies, as well as system software development. Basic Techmology Trainings ========================== NES_MT_CT_021 - Telecommunication Basics Training NES_MT_CT_022 - Data communication Basics Training NES_MT_CT_023 - Wireless Basics Training Advance Technology Trainings  more...

Inventor Advanced (5 Days) ...customers, 2D drafters wanting to learn 3D design modeling techniques. It requires that you have the Inventor Essentials prerequisite class. This course is designed to provide attendees with a thorough coverage of 3D Mechanical Computer-aided Design (MCAD) techniques using Autodesk Inventor 7. Attendees explore complex sketching and constraining techniques, complex part and assembly modeling  more...

Powerful Communication Strategies Would having the ability to build instant rapport with associates and clients be of value to you? Do you a manager, supervisor or team leader want to increase your leadership capability? Do you want to learn how to communicate more effectively with customers and employees? Are you looking to ease frustration and reduce conflict in the workplace? Do you want to be better understood up, down, and  more...

Quickbooks Accounting Training Participants will learn to create a new QuickBooks company, add/edit information to company lists, open/use registers for balance sheet accounts, reconcile chequing account, track credit card information, invoice customers, create sales orders, generate customer statements, work with asset and liability accounts, track fixed assets, do accounts payable, create/customize report and graphs, set up  more...

Customer Satisfaction Servicing Customers on the Telephone Participants who complete this workshop will: * Learn the difference between customer Service and customer Satisfaction. * Master the invaluable tool of Active Listening by hearing and interpreting what customers say and don't say. Learn how to deal with difficult callers and deal with information despite the manner in which it was communicated. * Recognize forbidden phrases and  more...

Asking for the Order ...ns why many people struggle when it comes to asking their customers for the business and closing the sale. This session will educate you on the psychology and benefit of trial closes and how to use them in a sales presentation to help your prospects make a favourable decision.Anyone who is new to professional selling and looking for the tools, techniques and advantages that will get them off to  more...

Fundamentals of Strategic Planning - 2 Day Seminar Location: Toronto Date: 2007-07-09 List Price: $1595 Offered Price: $1116.00 Seats Available: 1 What You Will Cover What strategy and strategic planning really mean How strategy creates value for customers and stakeholders How companies develop strategy: seven strategic planning processes The strategic planning process in action: five stages of a classic approach Assess the  more...

Protecting Customer Privacy 550 Burrard Street, V6C 2B5, Vancouver, British Columbia September 20th, 2007 12:00pm - 1:30pm Now the 1 issue across North America, your customers want to know how your business safeguards their personal data. Join us to learn how to win customer trust by protecting their privacy.  more...

Protecting Customer Privacy Edmonton, Alberta September 19th, 2007 12:00pm - 1:30pm Now the 1 issue across North America, your customers want to know how your business safeguards their personal data. Join us to learn how to win customer trust by protecting their privacy.  more...

Protecting Customer Privacy September 18th, 2007 12:00pm - 1:30pm 111 5th Avenue, S.W., T2P 3Y6, Calgary, Alberta Now the 1 issue across North America, your customers want to know how your business safeguards their personal data. Join us to learn how to win customer trust by protecting their privacy.  more...

How to Sell Like a Pro Oct. 18. Find out how to target the right customers and discover some proven selling techniques. Free seminer at the Staples stores.  more...

How to Sell Like a Pro Nov. 13. Find out how to target the right customers and discover some proven selling techniques. Free seminer at the Staples stores.  more...

How to Sell Like a Pro Nov. 14. Find out how to target the right customers and discover some proven selling techniques. Free seminer at the Staples stores.  more...

How to Sell Like a Pro Nov. 16. Find out how to target the right customers and discover some proven selling techniques. Free seminer at the Staples stores.  more...

How to Sell Like a Pro Nov. 20. Find out how to target the right customers and discover some proven selling techniques. Free seminer at the Staples stores.  more...

How to Sell Like a Pro Nov. 29. Find out how to target the right customers and discover some proven selling techniques. Free seminer at the Staples stores.  more...

How to Sell Like a Pro Nov. 30. Find out how to target the right customers and discover some proven selling techniques. Free seminer at the Staples stores.  more...

Maximize Revenues - Minimize Headaches - Sales Training Seminar ... today more fierce & cutthroat than in the past? Are your customers more fickle & demanding than ever before? Do you find yourself talking Price more & more frequently? Would you like less stress in your life when selling? Are you truly committed - not curious but totally fully committed - to increase sales, make more repeat sales & grow your revenues? If you answered Yes to even one of  more...

Quickbooks Accounting Training Seminar Starts: March 20, 2007 Time: 06:30 pm - 09:30 pm Days Held: Tue, Thu Hours: 25 Weeks: 4 Participants will learn to create a new Quickbooks company, modify preset chart of accounts, add/edit information to company lists, open/use registers for balance sheet accounts, reconcile chequing account, track credit card information, invoice customers, create sales orders, generate customer  more...

How to Become a Successful Supervisor ...rganizations face stiffer competition, more knowledgeable customers, and tougher market conditions. Building relationships and value are critical to the organization's success. Formulating and maintaining an exceptional image of service is integral to sustaining the internal/ external customer relationships. Today supervision is more than just a promotion. When someone assumes a leadership  more...

Employee Performance Improvement 1 Day ...scovering that stakeholders such as voters, shareholders, customers, suppliers and employees are evaluating performance in the delivery of the goods and services that enhance the quality of life. The performance of the organization is in areas such as its delivery of its strategy to achieve its vision and mission, to deliver satisfactory financial performance, customer satisfaction and quality  more...

Presentation Course - Presenting for Success ...e that immaculate presentation that will hook clients and customers, convincing them of the power of your message. It reveals the vital points that it is essential to get across in the first minute. Focussing on both content and performance, we also show how to exude confidence and self-assurance even when you dona ™t feel it. In addition, the course also looks at the "dos" and "dona  more...

AutoCAD 2009 Master Class ...s leading digital design and content companies. It serves customers in industries where design is critical to success: building, manufacturing, infrastructure, digital media, and location services. Autodesk's main product consists of a software program called AutoCAD. This accelerated course is geared towards AutoCAD beginners as well as AutoCAD users looking for in-depth knowledge on how to  more...

PMP Project Management Professional Certification - Preparation Seminar Certified PMPs are highly esteemed by companies around the world. Employers and customers in projects under contracts expect that their projects will be better managed and will be delivering their products, services or other results on time, on budget and with a perfectly satisfied client. The seminar will take 5 days/ 35 hours and will meet a prerequisite impoesed by PMI for exam eligibility.  more...

Sage 50 Accounts Level 1 ...d, Account Names & Numbers, Bank Receipts, Bank Payments, Customers, Suppliers, Service Invoices, Products, Stock Control, Product Invoices, Product Credit Notes, Sending Statements, Customer Receipts, Customer Activity, Purchase Invoices, Supplier Payments, More about the Nominal Ledger, More about Bank Accounts, Bank Reconciliation, Recurring Entries, VAT Returns, Financial Reports &  more...

Negotiation Skills ...ve real influence with both current internal and external customers and potential clients. Techniques a This workshop examines and evaluates the different styles of negotiation available and then use practical role plays to help the participants understand the skills involved. a The trainer will help the participants to critically examine the client relationship and its effect on the  more...

Key Account Management ...w well you know clients with potential a Research your customers profile and position a Planning a Key Account Strategy - Identifying creative ways to maximise revenue a Relationship Management - Maintain client rapport over a long period of time a From Relationship to Partnership a Teamwork to Support Key Accounts a Re-identifying client needs and re-selling your competitive  more...

Customer Service Skills ... Course Content: a Understanding different types of customers a Building Rapport a Interpersonal Relationship a Handling angry customers a Customer delight a Cost of poor-customer service All our corporate training programs are customized to the clientsa requirements. For more information contact: BodhiH Training Solutions 262, 2nd Floor, T. C. Palya Main Road,  more...

QuickBooks Workshop QuickBooks Seminars The Following Items will be addressed >Install QuickBooks financial software >Set-up company profile >Create customer, vendor and item account >Create sales tax features >Enter outstanding invoices >Enter unpaid bills >Create customized forms >Creating employee payroll accounts >Setting up financial institutions account balances >Creating bank & credit card  more...

Ask an Expert- Brad Marquardt Free Conference Call 3 pm August 27th CST Ask and Expert-Brad Marquardt "It's not about the technology" Alicia Marie interviews Brad on why technology isna t working in your business or being embraced by your employees. He explains that your business vision and defining a business process before choosing your technology is paramount. Brad has been in business for over 20 years working with business owners in the technology  more...

Ask an Expert- Connie E Brubaker Free Conference Call 3 pm August 13th CST ...olutions since 1999 where she helps business get and keep customers through leadership, customer service, and sales training. Connie discovered training tools that embraced the philosophy that contributed to her 20 years of success owning and operating a multi-million dollar company, which consisted of three Kentucky Fried Chicken franchises. As part of her strategy to dominate the  more...

SEO Search Engine Optimization Training Course Customer Centric Approach to Learning SEO Industries are moving to the digital world at a very fast pace and Internet is considered the undisputed leading medium of Information. Every organization will need to have a website if it does not have one already. Millions of pages are added to the web everyday and tones of information is updated on daily basis. Unfortunately 8 out of 10 websites are  more...

ITIL V3 Capability Course PPO - Planning Protection and Optimization - Accredited ...t did not include some type of warranty? Shouldna t your customers be guaranteed that IT services will perform as promised? During the negotiation and acceptance of Service Level Agreements, IT commits that services will meet customer requirements for availability, capacity, continuity and security. The ITIL V3 Capability Course - Planning, Protection and Optimization (PPO) provides the best  more...

Adobe Photoshop Introduction (Beginning) Class ...sing Photoshop CS2 for final print and web output. Target customers are advertising agencies, marketing agencies, production houses, or departments that work in such disciplines within the larger organization. Prerequisites: Basic PC skills are necessary to complete this course. These skills include: a basic understanding of a computer's operating system, launching an application, creating and  more...

Customer Service Over the Phone In today's competitive environment, customer service is often the key that sets a esuccessful company apart from others. This program ensures that your customer interactions will result in satisfied, happy customers by providing skills to manage all types of customer calls and situations.  more...

Sales Negotiations ...olving Negotiation Skills so that you can work with your customers in devising creative solutions for their problems and/ or needs; builds your Questioning Techniques to improve the overall communication process... making your job easier of selling the value-added benefits of your product/ service; provides you the tools to ensure you are known as a Subject-Matter-Expert in your field(s); and  more...

What Customers Really Want In this course participants will explore the concepts and benefits of superb customer service. Individuals will learn ways of building positive rapport with various types of customers and then apply those skills in activities and exercises throughout the course. They will dive deeper into workplace communication by examining the doa s and dona ts of technology, and how to use these advances to  more...

SQL Server 2005 The course starts with an introduction to client-server architecture. It introduces the Structured Query Language and builds on the complexity of query handling in SQL Server 2005 and administrative tasks of SQL server2005. In addition it also introduces the comparison between SQL server 2000 and SQL server 2005. It includes the manipulation of Extensible Markup Language data (XML Data). This  more...

Design Patterns Course Overview: Patterns are a recent software engineering problem-solving discipline that emerged from the object-oriented community. Design patterns are recurring solutions to software design problems you find again and again in real-world application development. Patterns are about design and interaction of objects, as well as providing a communication platform concerning elegant, reusable  more...

Web Application Testing Program Details: Testing web applications a is a complex, high-risk human endeavor. The toughest thing about web application testing is understanding the target audience well and meeting the requirements in terms of functionality, performance, reliability and security. There are several factors pertaining to the web application that are related to its success. It requires proper  more...

Strategic Thinking Workshop Developing strategy that maximizes shareholder value is a result of a deep and detailed understanding of the economics of the served markets and a superior recognition of and response to opportunities or threats as they arise. Making consistently excellent decisions that maximize shareholder value requires businesses to be able accurately measure the value of its current as well as future products  more...

High Impact Selling If you want your sales force to blow away the competition they need to master the skill of High Impact Selling (HIS). This program offers customized selling-skill workshops for companies that want to raise their sales force to higher levels of productivity and success. The most important aspect of presenting and communication is to know how to tailor your sales pitch for the individual. There is  more...

Customer Service Despite the public relations hoopla that surrounds customer service today; exemplary service is the exception rather than the rule. There is a gap between the slick ad campaigns and corporate mission statements on the one hand, and the realities of everyday customer experiences on the other. Customer service today has many new challenges. It requires the most contemporary and most professional  more...

CPR Classes ...rds. Also ideal for workplace training for the safety of customers as well as employees, including: restuarants, shopping malls, hotels and resorts, day-care or senior centers, nursing homes, fitness centers and amusement parks. Heartsaver CPR/ AED: This course is for all individuals who have a duty to respond to a cardiace emergency because of job responsibilities or regulatory  more...

Basics of Supply Chain Management ... your suppliers, through your organization and on to your customers. Topics include: Elements of the Supply Chain, Lean Principles, Six Sigma/ Total Quality Management (TQM), Manufacturing Resources Planning (MRP II), Demand Planning, Capacity Management. This course will be taught by certified APICS instructor David Carter, using APICS proven course curricula designed to prepare  more...

Vykon Energy Suite-Niagara Ax Energy management Software A two-day training course on Vykon Energy Suite (VES) software, also know as JENEsysa Energy, is scheduled at the Lynxspring University facility April 20th and 21st. The class will be administered by both Lynxspring and Tridium, Inc. instructors and is the only VES training course currently available in the country. The below statement applies for this Niagara VES course only , all other  more...

Syndicated Loans: Understanding the mechanics of loan syndication This syndicated loans training course is designed for lending officers to deepen your corporate relationships and arrange syndicated loans for key customers.  more...

Target Listening - Listen, Learn & Remember In this 4, 6 or 8-hour seminar you will learn how to: * Identify your listening mistakes before they happen * Identify the true intentions of speakers to avoid misinterpretation * Take effective notes during meetings and classroom sessions * Improve your overall concentration skills You will also learn how to listen and respond appropriately during: * Meetings and presentations *  more...

Target Writing: Communicating for Results ...customers will always cost you time and money. For instance, calculate the amount of time required to create a document (i.e. e-mail, letter, memo or report). Now calculate the time it takes to send out clarifications, or answer questions because your readers failed to comprehend a message you thought was clearly stated. The primary reason a written message is misinterpreted is because  more...

SolidCAM Hands On Training Workshop ...ined. For more than two decades, thousands of worldwide customers have relied on the performance of innovative CAM solutions provided by SolidCAM. The hallmarks of SolidCAM are its ease-of-use combined with its powerful CAM functionality and customized post-processors that generate ready-to-go CNC code. SolidCAM is widely used in the mechanical manufacturing, electronics, consumer products,  more...

Building and Nurturing Partnership with Vendors/Customers OBJECTIVES To address the needs of all those participants to work in teams. To make collaborative efforts beyond the teams. To sustain excellent cooperation with customers and vendors. Shaping and fine-tuning relationships within the team, outside the team, with internal and external customers.  more...

Right-On Customer Service As our economy diversifies globally, sometimes we can only guess at the competition. One thing that sets businesses, organizations and governmental entities apart is the quality of the customer service they offer. This one-day training experience introduces employees to the fundamentals of customer service and reinforces the concept of "customer delight," even when the customer may be irate or  more...