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Customers Training Seminars and Classes
From Prediction Impact
Predictive Analytics for Business Marketing and Web
    ... job summarizing the past. But if you want to predict how customers will respond in the future, there is one place to turn--predictive analytics. By learning from your abundant historical data, predictive analytics provides the marketer something beyond standard business reports and sales forecasts: actionable predictions for each customer. These predictions encompass all channels, both online more...Predictive Analytics for Business, Marketing and Web
... job summarizing the past. But if you want to predict how customers will respond in the future, there is one place to turn—predictive analytics. By learning from your abundant historical data, predictive analytics provides the marketer something beyond standard business reports and sales forecasts: actionable predictions for each customer. These predictions encompass all channels, both more...Predictive Analytics for Business, Marketing and Web
 ... job summarizing the past. But if you want to predict how customers will respond in the future, there is one place to turn—predictive analytics. By learning from your abundant historical data, predictive analytics provides the marketer something beyond standard business reports and sales forecasts: actionable predictions for each customer. These predictions encompass all channels, both more...
From Oranet (pvt) Ltd
Oracle R12 Financials ...inancial information, including a 360-degree view of your customers. Oracle Financials, running on Oracle technology, gives you industry-leading performance and scalability. Once you learn the essentials of Oracle R12 E-Business Suite, you can develop advanced knowledge in any of the following focus areas:
* Asset Management
* General Ledger Management
* Order to Cash
* more...
From Simons-White & Associates, Inc.
Quality Function Deployment (QFD)
   ...arket, quality and the customer are tightly intertwined. Customers are demanding consistently higher performance quality products at lower costs. Delivering quality to customers while designing and producing new products ahead of the competition is a steep challenge facing many companies today. This is a general course that will introduce the participant to features of Quality Function more...
From Business Industrial Network
On-site Customized PLC Training
Allen Bradley PLC Training
(Specialize in Allen Bradley slc500,
plc5, RSLogix PLC Training)
Business Industrial Network provides on
site , customized program logic controller (PLC training) , for
your maintenance staff. This is yet another way we are responding to our
customers needs. Our survey of over 100 companies and corporations reveals two
well known facts.
1.
The most unplanned more...
From RapidBI Ltd
Get seen on the web - internet marketing for freelance professionals
  So you have a website and need to generate traffic and promote yourself.
The difference between a real shop and a web site is that most real shops have 'passing trade' on the we that rarely happens - and certainly not enough to run your business for you.
In the powerful workshop Mike will demonstrate how he has raised his web presence to over 30,000 unique visitors per month (more than many more...
From HBF Networks
Cisco Unity Design and Networking
Cisco Unity Design and Networking (CUDN) is an advanced course for engineers responsible for the design of sustainable complex Unity solutions based upon customer requirements. Upon completion of this course, you should have a higher degree of confidence that the designs you provide for your customers meet the criteria of being sustainable and reducing post-deployment support requirements
Course more...Cisco Unified Communications IP Tel Part 2 v60 ...r Part 2 (CIPT2) v5.0 and is the recommended training for customers using CUCM v5.x
Prerequisites
To fully benefit from this course, it is recommended that you have the following prerequisite skills and knowledge:
* Working knowledge of converged voice and data networks
* Working knowledge of MGCP, session initiation protocol (SIP), and H.323, as well as their implementation on Cisco more...
Cisco Unified Communications IP Tel Part 1 v60 ...r Part 1 (CIPT1) v5.0 and is the recommended training for customers using CUCM v5.x.
Prerequisites
To fully benefit from this course, it is recommended that you have the following prerequisite skills and knowledge:
* Working knowledge of fundamental terms and concepts of computer networking, to include LANs, WANs, and IP switching and routing
* Ability to configure and operate Cisco more...
CIPT Accelerated CIPT parts 1 and 2 v60 ...t camp (CIPT BC) v5.0 and is the recommended training for customers using CUCM v5.x.
Prerequisites
To fully benefit from this course, it is recommended that you have the following prerequisite skills and knowledge:
* Working knowledge of fundamental terms and concepts of computer networking, to include LANs, WANs, and IP switching and routing
* Ability to configure and operate Cisco more...
From H2 Training & Consultancy Ltd
Influencing Skills
More and more organisations are moving towards team-based, rather than hierarchical structures. This means that there is a greater emphasis on communication and negotiation across the organisation, than on positional status. Influencing Skills training from H2 will enable participants to practice the necessary skills to fulfil their personal objectives, whilst maintaining strong, long-lasting more...Assertive Communication for Women
...idently and professionally with colleagues, suppliers and customers. The course will use self-analysis tools and practical examples, and will explore how you can become more assertive from a female perspective.
It is particularly recommended for women who would like to fulfil their potential at work, and/or would like to improve their confidence to deal more effectively within a range of more...
From Technology Ed
Supply Chain Management
 ...lue to a product, from the source of raw materials to end customers. Management of these activities logistics, communication, inventory management, warehousing, transportation, and facility location - have been performed since the start of commercial activity. Elements of supply chain management have been studied and practiced for some time in marketing, logistics, and operations management. more...
From The Training Bank
The Wow Factor
Creating a Customer-Focused mind-set and delivering a level of service which consistently wows your customers will create differentiation in today s highly competitive market. This kind of differentiation will lead to greater customer loyalty and a fan base of customers who will brag about how good you are to deal with. That s got to be good for your business!
This on-site half-day or full more...Customers Forever
...stomer loyalty or enhance the delivery of service to your customers, this program is for you.
This popular and highly effective one or two-day on-site program is designed specifically for all front-line and support employees. It presents a framework for improving service at the point of contact with the customer. This framework provides participants with strategies and skills that will help more...
From Advanced Concepts
customer services ...idual is motivated to return.
Handle complaints so that customers are satisfied.
Deliver excellent customer service on the telephone so that customers have a positive perception about your organization.
Cope with stress so that you maintain a healthy level of work-related stress.
Course Content
Lesson 1: Understanding Customer Service
Topic 1A: Describe Customer Service
Topic 1B: more...
From H2 Training & Consultancy Ltd
Customer Service
Good customer service is the basis for sustained increases organisational success. This course will enable participants to meet the ever-increasing needs of their customers, and can be developed from a range of modules to meet your exact requirements. The course will use a range of relevant, powerful and motivating activities that draw on participants own experiences and generate ideas to make more...Negotiation Skills
...ve negotiators, both externally with other organisations, customers and suppliers, and internally, within day-to-day routine discussions with colleagues.
It is particularly recommended for anyone required to negotiate deals, terms or contracts on behalf of their company, or for anyone required to provide a service for their colleagues, whilst wishing to be assertive about their own needs.
more...Emotional Intelligence at Work
...l professionally with difficult/stressful situations with customers and suppliers.
This course will equip delegates with the skills and knowledge for the practical application of Emotional Intelligence in the workplace, including: Self-awareness, Self-management, Motivation, Empathy and Social Competence. It will help delegates to understand themselves and others better, and will give an more...Effective Meetings
...mal presentations and meetings with external suppliers or customers.
It is particularly recommended for anyone who regularly attends meetings as part of their job... whether you are a frustrated meeting participant wishing you could make better use of the time, or whether you are struggling to keep things on track as the chair, there is always room for improved communication, focus and more...
From Nex-G Exuberant Solutions Pvt. Ltd.
Corporate Trainings In Mobile Technologies
We provide customised corporate trainings in basic technologies , advance mobile communication technologies, as well as system software development.
Basic Techmology Trainings
==========================
NES_MT_CT_021 - Telecommunication Basics Training
NES_MT_CT_022 - Data communication Basics Training
NES_MT_CT_023 - Wireless Basics Training
Advance Technology Trainings more...
From Last Minute Training
Inventor Advanced (5 Days) ...customers, 2D drafters wanting to learn 3D design modeling techniques. It requires that you have the Inventor Essentials prerequisite class. This course is designed to provide attendees with a thorough coverage of 3D Mechanical Computer-aided Design (MCAD) techniques using Autodesk Inventor 7.
Attendees explore complex sketching and constraining techniques, complex part and assembly modeling more...
Inventor Essentials (5 Days) Description: This course is designed to enable attendees to understand the basics of Mechanical Computer-aided Design (MCAD) using Autodesk Inventor. Attendees will learn how to navigate the gesture-based user interface, and receive overviews of the basic sketching, part modeling, and assembly modeling techniques. The course also includes a general review of the tools for creating mechanical more...
Selling Smarter Today's top salespeople are in the business of identifying needs and persuading potential customers to respond favorably to an idea that will result in mutual satisfaction for both the buyer and the seller. This one-day workshop will help you develop those skills, enabling you to sell smarter. more...
Powerful Communication Strategies Would having the ability to build instant rapport with associates and clients be of value to you? Do you a manager, supervisor or team leader want to increase your leadership capability? Do you want to learn how to communicate more effectively with customers and employees? Are you looking to ease frustration and reduce conflict in the workplace? Do you want to be better understood up, down, and more...
Quickbooks Accounting Training Participants will learn to create a new QuickBooks company, add/edit information to company lists, open/use registers for balance sheet accounts, reconcile chequing account, track credit card information, invoice customers, create sales orders, generate customer statements, work with asset and liability accounts, track fixed assets, do accounts payable, create/customize report and graphs, set up more...
Dynamite Sales Presentations ...rvices are a perfect solution for them. The way to assure customers that you are going to help solve their business problems is by a thorough analysis and understanding of their current business circumstances and a demonstration of your in-depth knowledge of the products and services you are selling. This comprehensive workshop will take you through all the steps required to close the sale, more...
Quickbooks 2008 Training - Introductory Level (1 Day) QuickBooks 2008 Introduction is right for me if I want to know how to:
* Save time and eliminate transaction errors for new users
* Train new staff faster and answer their QuickBooks questions
* Build confident and increase my comfort level with small business accounting
Course agenda
* Tour QuickBooks 2008 using the Home Page and one-click navigation centres
* Get organized more...
Customer Satisfaction Servicing Customers on the Telephone Participants who complete this workshop will:
* Learn the difference between customer Service and customer Satisfaction.
* Master the invaluable tool of Active Listening by hearing and interpreting what customers say and don't say. Learn how to deal with difficult callers and deal with information despite the manner in which it was communicated.
* Recognize forbidden phrases and more...
Asking for the Order ...ns why many people struggle when it comes to asking their customers for the business and closing the sale. This session will educate you on the psychology and benefit of trial closes and how to use them in a sales presentation to help your prospects make a favourable decision.Anyone who is new to professional selling and looking for the tools, techniques and advantages that will get them off to more...
Quickbooks Accounting Training 4 Days Participants will learn to create a new QuickBooks company, add/edit information to company lists, open/use registers for balance sheet accounts, reconcile chequing account, track credit card information, invoice customers, create sales orders, generate customer statements, work with asset and liability accounts, track fixed assets, do accounts payable, create/customize report and graphs, set up more...
Fundamentals of Strategic Planning - 2 Day Seminar
Location: Toronto Date: 2007-07-09
List Price: $1595 Offered Price: $1116.00
Seats Available: 1
What You Will Cover
What strategy and strategic planning really mean
How strategy creates value for customers and stakeholders
How companies develop strategy: seven strategic planning processes
The strategic planning process in action: five stages of a classic approach
Assess the more...Protecting Customer Privacy
550 Burrard Street,
V6C 2B5, Vancouver,
British Columbia
September 20th, 2007
12:00pm - 1:30pm
Now the 1 issue across North America, your customers want to know how your business safeguards their personal data. Join us to learn how to win customer trust by protecting their privacy. more...Protecting Customer Privacy
Edmonton, Alberta
September 19th, 2007
12:00pm - 1:30pm
Now the 1 issue across North America, your customers want to know how your business safeguards their personal data. Join us to learn how to win customer trust by protecting their privacy. more...Protecting Customer Privacy
September 18th, 2007
12:00pm - 1:30pm
111 5th Avenue, S.W.,
T2P 3Y6, Calgary,
Alberta
Now the 1 issue across North America, your customers want to know how your business safeguards their personal data. Join us to learn how to win customer trust by protecting their privacy. more...How to Sell Like a Pro
Oct. 18.
Find out how to target the right customers and discover some proven selling techniques. Free seminer at the Staples stores. more...How to Sell Like a Pro
Nov. 13.
Find out how to target the right customers and discover some proven selling techniques. Free seminer at the Staples stores. more...How to Sell Like a Pro
Nov. 14.
Find out how to target the right customers and discover some proven selling techniques. Free seminer at the Staples stores. more...How to Sell Like a Pro
Nov. 16.
Find out how to target the right customers and discover some proven selling techniques. Free seminer at the Staples stores. more...How to Sell Like a Pro
Nov. 20.
Find out how to target the right customers and discover some proven selling techniques. Free seminer at the Staples stores. more...How to Sell Like a Pro
Nov. 29.
Find out how to target the right customers and discover some proven selling techniques. Free seminer at the Staples stores. more...How to Sell Like a Pro
Nov. 30.
Find out how to target the right customers and discover some proven selling techniques. Free seminer at the Staples stores. more...Maximize Revenues - Minimize Headaches - Sales Training Seminar
... today more fierce & cutthroat than in the past?
Are your customers more fickle & demanding than ever before?
Do you find yourself talking Price more & more frequently?
Would you like less stress in your life when selling?
Are you truly committed - not curious but totally fully committed - to increase sales, make more repeat sales & grow your revenues?
If you answered Yes to even one of more...Quickbooks Accounting Training Seminar
Starts: March 20, 2007
Time: 06:30 pm - 09:30 pm
Days Held: Tue, Thu
Hours: 25
Weeks: 4
Participants will learn to create a new Quickbooks company, modify preset chart of accounts, add/edit information to company lists, open/use registers for balance sheet accounts, reconcile chequing account, track credit card information, invoice customers, create sales orders, generate customer more...
From Sonic Training
Adobe Photoshop Introduction (Beginning) Class
...sing Photoshop CS2 for final print and web output. Target customers are advertising agencies, marketing agencies, production houses, or departments that work in such disciplines within the larger organization.
Prerequisites: Basic PC skills are necessary to complete this course. These skills include: a basic understanding of a computer's operating system, launching an application, creating and more...
From Accountserve Ltd
Working With MYOB Software
Designed to give you a working knowledge of the essential business processes using MYOB business software, this hands-on course will take you from entering sales, purchases and banking right through to reconciling the bank account. The course is designed for businesses who buy and sell items and well as those who are serviced based.
This is a super intensive course uses a simple step-by-step more...
From DW Associates Pte Ltd
Managing Customers Relationship through customization and personalization
...Customers Relationship
through customization and personalization
Maximizing business performance and unleashing creativity
Seminar Introduction
Do people know what they want? One is that preferences are highly unstable. Another is that, when you ask people to explain what they want, their preferences tend to shift toward the conservative, familiar, and easy to explain.
This is a major more...
From R&D Technologies, Inc.
SolidCAM Hands On Training Workshop ...ined.
For more than two decades, thousands of worldwide customers have relied on the performance of innovative CAM solutions provided by SolidCAM. The hallmarks of SolidCAM are its ease-of-use combined with its powerful CAM functionality and customized post-processors that generate ready-to-go CNC code. SolidCAM is widely used in the mechanical manufacturing, electronics, consumer products, more...
From Knowledge Train
PRINCE2 Foundation
...he responsibilities of project managers, senior managers, customers and suppliers as well as project support. Finally, the course covers how projects are closed in a controlled way and how the business benefits are realised.
Who Should Attend?
Project managers, project support and project team members who will work on a PRINCE2 project. No prior experience is necessary.
Objectives
To fully more...
From Target Learning
Target Writing: Communicating for Results
...customers will always cost you time and money. For instance, calculate the amount of time required to create a document (i.e. e-mail, letter, memo or report). Now calculate the time it takes to send out clarifications, or answer questions because your readers failed to comprehend a message you thought was clearly stated.
The primary reason a written message is misinterpreted is because we more...Target Listening: Do You Hear What I Hear?
In this 4, 6 or 8-hour seminar you will learn how to:
* Identify your listening mistakes before they happen
* Identify your speaker s true intentions to avoid misinterpretation
* Take effective notes during meetings and classroom sessions
* Improve your overall concentration skills
You will also learn how to listen and respond appropriately during:
* Meetings and presentations
* more...
From Terra Firma Asia Sdn Bhd
CERTIFIED GLOBAL SUPPLY CHAIN BLACK BELT (CGSC BB) CGSC BB Program
Driven and managed by the Certified Global Supply Chain Board(USA), this workshop will provides global professional credential and recognition, enriches your knowledge in SCM, increases your marketability, enhances your career path and raises customer confidence in you and your company's services in logistics and supply chain management with and within Malaysia.
The Certified more...
From Ethan Hathaway
Syndicated Loans: Understanding the mechanics of loan syndication
This syndicated loans training course is designed for lending officers to deepen your corporate relationships and arrange syndicated loans for key customers. more...
From Hypmovation Inc.
Hypnosis Certification Life Coaching
...t coveted sales and
marketing secrets
on how to attract customers and corporate clients.
You
will develop
a profitable "Life
Coaching" client base --
Working
one-on-one under our mentoring program.
Acquire
our secrets
on how to double or triple your fees with a Life Time
Support Guarantee.
When
you
finish our training YOU'LL
Take
control of YOUR Life and more...
From Wayne C. Parker and Associates
Right-On Customer Service
As our economy diversifies globally, sometimes we can only guess at the competition. One thing that sets businesses, organizations and governmental entities apart is the quality of the customer service they offer. This one-day training experience introduces employees to the fundamentals of customer service and reinforces the concept of "customer delight," even when the customer may be irate or more...
From EMS Consulting Group, Inc.
Lean Production Control and Inventory Management
This course will teach the implementation of a
lean production control system in a factory. Learn when to hold finished goods and when to make-to-order;
learn how to create and manage a finished goods supermarket; learn how to size supermarkets and
trigger demand; learn how to control batch processes upstream; and more.
The benefits of implementing a lean production control system include: more...
From Making the Link
Business Development
...rs of experience, develop best practice, win and keep new customers. As a result of attending delegates will be able to deeply understand their customers and motivate commitment. This accelerated learning programme combines the skills and behavioural traits needed in todays increaasingly competitive business to business sales.
* Market information and how to use it in sales planning
* more...
From JMC Consulting Sdn. Bhd.
Strategic Thinking Workshop
Developing strategy that maximizes shareholder value is a result of a deep and detailed understanding of the economics of the served markets and a superior recognition of and response to opportunities or threats as they arise. Making consistently excellent decisions that maximize shareholder value requires businesses to be able accurately measure the value of its current as well as future products more...High Impact Selling
If you want your sales force to blow away the competition they need to master the skill of High Impact Selling (HIS). This program offers customized selling-skill workshops for companies that want to raise their sales force to higher levels of productivity and success. The most important aspect of presenting and communication is to know how to tailor your sales pitch for the individual. There is more...Customer Service
Despite the public relations hoopla that surrounds customer service today; exemplary service is the exception rather than the rule. There is a gap between the slick ad campaigns and corporate mission statements on the one hand, and the realities of everyday customer experiences on the other. Customer service today has many new challenges. It requires the most contemporary and most professional more...
From Credit Management Services Limited
A Credit & Collection Workshop/ How to Collect MONEY!
DO YOU OR YOUR STAFF WANT OR NEED TO KNOW MORE ABOUT THE EFFECTIVE COLLECTION OF YOUR ACCOUNTS?
Strong Negotiation Skills Excellent Telephone Techniques
Pre and Post Call Action Effective Communication Skills
Understanding the reasons why accounts become overdue and the psychology of debtors.
These skills, and much more, will all be revealed during the following Seminar more...
From Profit Consulting Co.
Ask an Expert- Connie E Brubaker Free Conference Call 3 pm August 13th CST ...olutions since 1999 where she helps business get and keep customers through leadership, customer service, and sales training. Connie discovered training tools that embraced the philosophy that contributed to her 20 years of success owning and operating a multi-million dollar company, which consisted of three Kentucky Fried Chicken franchises.
As part of her strategy to dominate the more...
From Meirc Training and Consulting
Internet Marketing Training Meirc
...establishing a personal link with current and prospective customers. Reach niche buyers with targeted and effective messages.
Publish content people want to read and that search engines reward with high rankings.
Understand how tools like blogs, podcasts, webcasts and social networking can be used to enhance their company's online presence.
Do a step-by-step approach for building an online more...CRM Training Dubai Customer Relationship Management
...is essential for attracting, retraining and growing loyal customers.
Determine the uses and objectives of a CRM system.
Recognize "best practices" in implementing a CRM strategy.
Use CRM for improving marketing, sales, customer service, and customer contact.
This Program is designed for:
Relationship managers, marketing managers, sales and customer care managers and supervisors, and senior more...Customer Relationship Management CRM
This program is designed for Relationship managers, marketing managers, sales and customer care managers and supervisors, and senior sales and customer service staff. This program is worth 25 NASBA CPEs.
Understand why Customer Relationship Management CRM is essential for attracting, retaining and growing loyal customers.
Determine the uses and objectives of a CRM system.
Recognize best more...Defining Customer Relations through SLAs and Key Accounts Management ...CPE?s.
Appreciate the importance of relationships with customers versus repeated satisfactory transactions.
Appreciate the role of CRM in collecting, analyzing and using information to strengthen relationships with loyal customers.
Establish the need for and uses of Service Level Agreements SLA.
Analyze Account?s Attractiveness and their relative Ability to Serve Key Accounts to more...
Advanced Selling Skills ' This program is designed for All senior sales representatives and professionals, key account sales staff and sales managers and supervisors. This program is worth 15 NASBA CPE?s. Respond to customers? needs in order to adapt their selling approach to those needs. Provide advanced selling knowledge and skills for dealing with customers? objections and closing the deal. Gain awareness of the more...
Key Accounts Management The Master Class ...y Account or have limited experience in managing accounts customers in a Business to Business environment. Fundamental sales skills are assumed and will not be covered on this course. This program is worth 25 NASBA CPE?s. Improve margins and keep more profit. Prioritize their efforts for maximum results. Develop a sales plan for each strategic key account to fully satisfy client needs more...
Powerful Retail Selling ' This program is designed for All retail sales staff, plus team leaders and supervisors accountable for sales. This program is worth 25 NASBA CPE?s. Develop the necessary competence and attitude to maximize sales and create long-term customer loyalty. Understand customer behavior in a retail environment. Use practical selling skills to guide their customers through a defined customer more...
Business Etiquette and Protocol ' This program is designed for Personnel officers, personal assistants, employees in the hospitality business and all those whose position requires dealing and interacting with important persons in both government and private sectors. This program is worth 15 NASBA CPE?s. Behave correctly in both business and social situations. Interact effectively with different personality types. Represent more...
Professional Certificate in Presentation Skills ' This program is designed for Individuals who are required to conduct high impact presentations, whether internally within an organization or externally to customers or the public. This program is worth 25 NASBA CPE?s. Research, organize, and prepare powerful presentations. Deliver two or three presentations and give and receive feedback on them. Use visual aids to enhance effectiveness more...
Advanced Presentation Skills ...hether internally within an organization or externally to customers or the public. This program is worth 25 NASBA CPE?s. Learn advanced techniques for presenting including the different methods of delivery. Research, organize, and structure powerful presentations. Prepare and deliver three presentations and give and receive feedback on them. Deliver powerful presentations with optimal use more...
Professional Certificate in Presentation Skills ' This program is designed for Individuals who are required to conduct high impact presentations, whether internally within an organization or externally to customers or the public. This program is worth 25 NASBA CPE?s. Research, organize, and prepare powerful presentations. Deliver two or three presentations and give and receive feedback on them. Use visual aids to enhance effectiveness more...
Advanced Presentation Skills ...hether internally within an organization or externally to customers or the public. This program is worth 25 NASBA CPE?s. Learn advanced techniques for presenting including the different methods of delivery. Research, organize, and structure powerful presentations. Prepare and deliver three presentations and give and receive feedback on them. Deliver powerful presentations with optimal use more...
The Customer Service Mindset
This program is designed for All managers, supervisors and employees whose duties involve contacting and dealing with internal and external customers. This program is worth 15 NASBA CPE s.Analyze basic behavioral patterns of different customers personality profiles.Practice the skills for dealing with customers and handling their complaints.Understand the concept of service mindset and ways of more...Call Center Management Skills
This program is designed for Existing or potential call center supervisors, customer support supervisors, second level support personnel, account managers, all managers and supervisors having regular telephone contact with customers. This program is worth 15 NASBA CPE's.Identify and solve common call center problems.Acquire higher productivity from call center operators.Apply the skills required more...Customer Service Excellence How to Win and Keep Customers
This program is designed for Managers/supervisors and senior customer service staff. This program is worth 15 NASBA CPE s.Understand the importance of customer service in a competitive environment.Practice the techniques of managing customer expectations and delighting them.Agree on a strategy to recover from major drawbacks and regain the loyalty of customers.' more...Implementing and Managing a Customer Complaints System
...customers feedback. Customer service staff or team members who are working to develop effective customer feedback systems. This program is worth 25 NASBA CPE s.Understand the concepts and importance of customer feedback.Understand the flow of customer feedback in an organization.Learn to use customer feedback to enhance the organization s performance.Learn to develop an effective customer more...Customer Service Excellence How to Win and Keep Customers
This program is designed for Managers/supervisors and senior customer service staff. This program is worth 15 NASBA CPE s.Understand the importance of customer service in a competitive environment.Practice the techniques of managing customer expectations and delighting them.Agree on a strategy to recover from major drawbacks and regain the loyalty of customers.' more...Implementing and Managing a Customer Complaints System
...customers feedback. Customer service staff or team members who are working to develop effective customer feedback systems. This program is worth 25 NASBA CPE s.Understand the concepts and importance of customer feedback.Understand the flow of customer feedback in an organization.Learn to use customer feedback to enhance the organization s performance.Learn to develop an effective customer more...The Customer Service Mindset
This program is designed for All managers, supervisors and employees whose duties involve contacting and dealing with internal and external customers. This program is worth 15 NASBA CPE s.Analyze basic behavioral patterns of different customers personality profiles.Practice the skills for dealing with customers and handling their complaints.Understand the concept of service mindset and ways of more...Certified Sales Professional
This program is designed for Sales and Marketing staff as well as anyone who needs to sell a commodity or an idea to another person. This program is worth 15 NASBA CPE s.Integrate consultative and value-added selling into their professional practices.Understand the process and psychology of the sales cycle.Synchronize their selling cycle to the customer s buying cycle.Develop a partnership more...Defining Customer Relations through SLAs and Key Accounts Management
...SBA CPE s.Appreciate the importance of relationships with customers versus repeated satisfactory transactions.Appreciate the role of CRM in collecting, analyzing and using information to strengthen relationships with loyal customers.Establish the need for and uses of Service Level Agreements SLA. Analyze Account s Attractiveness and their relative Ability to Serve Key Accounts to apply the Key more...Advanced Selling Skills
This program is designed for All senior sales representatives and professionals, key account sales staff and sales managers and supervisors. This program is worth 15 NASBA CPE s.Respond to customers needs in order to adapt their selling approach to those needs.Provide advanced selling knowledge and skills for dealing with customers objections and closing the deal.Gain awareness of the more...Key Accounts Management The Master Class
...y Account or have limited experience in managing accounts customers in a Business to Business environment. Fundamental sales skills are assumed and will not be covered on this course. This program is worth 25 NASBA CPE s.Improve margins and keep more profit.Prioritize their efforts for maximum results.Develop a sales plan for each strategic key account to fully satisfy client needs and maximize more...Customer Relationship Management
This program is designed for Relationship managers, marketing managers, sales and customer care managers and supervisors, and senior sales and customer service staff. This program is worth 25 NASBA CPE s.Understand why Customer Relationship Management CRM is essential for attracting, retaining and growing loyal customers.Determine the uses and objectives of a CRM system.Recognize best practices in more...Customer Relationship Management CRM Training Dubai
Training Objectives:
By the end of the career training program, participants will be able to:
Understand why Customer Relationship Management CRM is essential for attracting, retaining and growing loyal customers.
Determine the uses and objectives of a CRM system.
Recognize best practices in implementing a CRM strategy.
Use CRM for improving marketing, sales, customer service, and customer more...Using the Telephone Professionally
Objectives:
By the end of the program, participants will be able to:
Assess their strengths and areas of improvements in their telephone skills.
Understand the important role of the telephone in today's competitive environment.
Use voice management techniques to maximize effectiveness.
Create a positive impression with customers.
Acquire professional telephone skills.
Understand the essentials more...Business Etiquette & Protocol
Objectives:
By the end of the program, participants will be able to:
Behave correctly in both business and social situations.
Interact effectively with different personality types.
Represent the organization at various functions.
Organize and manage events such as business luncheons and formal dinners.
Meet and greet important guests, clients and customers in a proper manner.
Deal successfully more...The Customer Service Mindset
Objectives:
By the end of the program, participants will be able to:
Analyze basic behavioral patterns of different customers' personality profiles.
Practice the skills for dealing with customers and handling their complaints.
Understand the concept of service mindset and ways of developing it within their organization. more...Customer Service Excellence: How to win & keep customers
Objectives:
By the end of the program, participants will be able to:
Understand the importance of customer service in a competitive environment.
Practice the techniques of managing customer expectations and delighting them.
Agree on a strategy to recover from major drawbacks and regain the loyalty of customers. more...Advanced Selling Strategies
Objectives:
By the end of the program, participants will be able to:
Respond to customers' needs in order to adapt their selling approach to those needs.
Provide advanced selling knowledge and skills for dealing with customers' objections and closing the deal.
Gain awareness of the professional behavior during all phases of the sales call.
Obtain an understanding on how to develop a long-term more...Certified Sales Manager
Training Objectives:
By the end of the career training program, participants will be able to:
Make a smooth transition from talented sales person to expert manager.
Win respect by building your management skills.
Ensure your team's productivity through recruiting, training and coaching skills.
Effectively plan and target customers and territories.
Successfully plan your logistical more...The Customer Service Mindset
...able to:
Analyze basic behavioral patterns of different customers' personality profiles.
Practice the skills for dealing with customers and handling their complaints.
Understand the concept of service mindset and ways of developing it within their organization
This Program is designed for:
All managers, supervisors and employees whose duties involve contacting and dealing with internal and more...
From Service Strategies
Field Service Manager
This 4 day course is dynamic and interactive, with students frequently working in small groups, presenting findings and working on the course case study. Field service managers must be able to manage in an environment of highly skilled, technical people. He or she must be able to lead, coach, and facilitate the activities of these people toward the accomplishment of the evolving technical more...Support Specialist
...oblem resolution techniques, communicating with difficult customers, negotiating strategies, metrics, knowledge management, mentoring, project management and teamwork. Participants find that the course builds on previous support specific programs and prepares them for a role of senior support analyst/engineer. This course further enhances the communication and advanced business practices skills more...Problem Solving and Troubleshooting Workshop ...lution includes using excellent communication skills with customers at different knowledge levels while simultaneously making judgments about the information provided and asking key questions to gather the appropriate information. This can present a significant challenge to support professionals - especially in today's market where customer satisfaction is derived from effective communication more...
Support Representatiive
Superior customer service is critical to continued success for any service organization. This 1-day course introduces entry-level service representatives to the fundamental principles and techniques required for excellent customer service delivery. As the first, or principal, line of contact with customers, service representatives have a unique and challenging opportunity to influence customer more...
From Taylor Performance Solutions, Inc.
Communications and Customer Relations
Our customized customer service training programs help businesses achieve the following goals:
Increase first point of contact resolution
Develop customer satisfaction and loyalty
Enhance employee job satisfaction
Reduce turnover
The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The programs are more...Selling for Results - Skills and Strategies - Customized Training
...g and Up Selling
Meet Growth Goals by Acquisition of New Customers
Our comprehensive solutions include consulting with management to create the necessary foundation for a strong sales culture, developing fully customized training to develop the skills of the sales force, coaching individuals to help them reach their highest potential and working with the sales managers to support them with more...
From PERCON The Strategic Interveners
Building and Nurturing Partnership with Vendors/Customers
OBJECTIVES
To address the needs of all those participants to work in teams.
To make collaborative efforts beyond the teams.
To sustain excellent cooperation with customers and vendors.
Shaping and fine-tuning relationships within the team, outside the team, with internal and external customers. more...
From Taylor Performance Solutions, Inc.
Call Center Customer Service Skills
This program is custom designed to meet the following business goals:
*Exceed customer service expectations
*Reduce the number of supervisory transfer goals
*Develop professional consistency in leaving voicemails, responding to voicemails, writing email
*Develop a customer focused approach to putting customers on hold and transferring calls
*Increase opportunities for first point of contact more...Building Business Relationships as a Community Banker
...customers and increase "wallet share" with existing customers. This two day interactive workshop focuses on the skills, techniques and strategies that Community Bankers need to compete effectively. Participants focus on the specific issues facing them in their market and practice using their own "case studies". Every module is completed with an activity that applies the skills and techniques more...
From 4 Hour Training
Keeping Your Customers Through Superior Customer Service
Participants will be learn the many ways to show customers that they're number one.
This workshop focuses on ways to create the repeat customers using 6 sure key ways more...Selling Skills Identify strengths and weaknesses in face-to-face selling skills
Understand and utilize a model for collaborative | ||||||||||