Instructor Led Customers Training in Canada

Customer Relations ...r understanding and skills when dealing with all kinds of customers whether over the telephone or face-to-face while striving to build positive relationships with all types of behaviours -- pleasant, angry, passive, or reluctant. The workshop covers the following: -The Psychology of Customer Relations -Understanding Your Communication Style -Dealing with "Difficult" Customers  more...

PMP CAPM Exam Preparation - Evening Class Description This Unique course is designed for the professionals who intend to register for the NEW PMP EXAM (PMBOK Fourth Edition) - i. e. Exams taken after June 30, 2009. PMP is the Project Managersa ™ most globally recognized and respected certification credential. The certification attests to your professional commitment and project management expertise, providing worldwide  more...

How to Effectively Manage and Control Quality in Products and Services Description The management and control of quality in organizations focus on these core principles: achieving customer satisfaction, striving for continuous improvement and encouraging the full involvement of the entire workforce. Because these principles are different from traditional management practices, many companies may be employing outdated work methods that rob their company of greater  more...

PMP Exam Preparation 4th Edition - Daytime Class 42 PDUs ...nique course, discounts, and prestigious treatment of our customers. Objective The objective of this program, which consists of 6 days, is to prepare participants to write and pass the NEW PMP exam. In addition to mastering the required new exam skills, participants will develop advanced-level management skills. The workshop focuses on the new PMI terminology and processes that will make  more...

PMP CAPM Exam Preparation 4th Edition - Evening Class 385 PDUs ...nique course, discounts, and prestigious treatment of our customers. Objective The objective of this program, is to prepare participants to write and pass the NEW PMP exam. In addition to mastering the required new exam skills, participants will develop advanced-level management skills. The workshop focuses on the new PMI terminology and processes that will make it easy for participants  more...

ESL - English for Engineers Technicians and Technologists 40 Hrs ...ts. reading tender information to learn about particular customers' requirements. writing rate change notices informing all departments of changes in an order. writing notes to themselves about action required. writing descriptions on the layout drawings they produce. writing rate change notices informing all departments of changes in an order. writing notes to themselves about action  more...

Technical and Business Writing for Engineers 24 PDHs Description: Effective communication is a vital skill in todaya ™s workplace. Engineers are typically more comfortable with numbers than with grammar or the writing process. To succeed as an engineer, you need more than technical know-how. This intensive, hands on course will address the key concepts and methodologies in writing clear, concise engineering communication. Engineers will  more...

Harmonic Problems and Solutions Description Harmonic disturbances occur frequently on electric power distribution systems and may adversely affect the performance of industrial plants and commercial facilities. The available a quality of powera can be influenced by the characteristics of the load itself. With the increased use of computers and other sensitive electronic circuitry, electric power quality has become an  more...

1 day - Selling Smart - Full Circle Sales Training Learn: The seven keys to sales success; The secrets for controlling the "buyer-seller dance"; The best social media tools for prospecting; How leveraging social media can close sales faster & retain customers longer; How to define & eliminate head trash  more...

Customer Service Essentials Learning and mastering the art of Customer service will increase your value to your company and advance your career at the same time. In this workshop, learners will develop skills and techniques to impress customers everyday.  more...

Facebook Business Breakthroughs Small Business Owners, Sales Representatives and Marketing Professionals: Discover How to Use Facebook to Attract Customers and Create New Opportunities  more...

Inside Selling Skills Module 27 In this session, participants will discover many of the essential skills, qualities, behaviours and traits that will increase their ability to service their clients in a professional and profitable manner. You will learn how to properly greet incoming callers and walk-in customers in order to make a connection, build rapport, earn their confidence and trust. Suited for those who want to learn how  more...

How to Sell Like a Pro Oct. 18. Find out how to target the right customers and discover some proven selling techniques. Free seminer at the Staples stores.  more...

How to Sell Like a Pro Nov. 13. Find out how to target the right customers and discover some proven selling techniques. Free seminer at the Staples stores.  more...

How to Sell Like a Pro Nov. 14. Find out how to target the right customers and discover some proven selling techniques. Free seminer at the Staples stores.  more...

How to Sell Like a Pro Nov. 16. Find out how to target the right customers and discover some proven selling techniques. Free seminer at the Staples stores.  more...

How to Sell Like a Pro Nov. 20. Find out how to target the right customers and discover some proven selling techniques. Free seminer at the Staples stores.  more...

How to Sell Like a Pro Nov. 29. Find out how to target the right customers and discover some proven selling techniques. Free seminer at the Staples stores.  more...

How to Sell Like a Pro Nov. 30. Find out how to target the right customers and discover some proven selling techniques. Free seminer at the Staples stores.  more...

Maximize Revenues - Minimize Headaches - Sales Training Seminar ...today more fierce & cutthroat than in the past? Are your customers more fickle & demanding than ever before? Do you find yourself talking Price more & more frequently? Would you like less stress in your life when selling? Are you truly committed - not curious but totally fully committed - to increase sales, make more repeat sales & grow your revenues? If you answered Yes to even  more...

Protecting Customer Privacy September 18th, 2007 12:00pm - 1:30pm 111 5th Avenue, S.W., T2P 3Y6, Calgary, Alberta Now the 1 issue across North America, your customers want to know how your business safeguards their personal data. Join us to learn how to win customer trust by protecting their privacy.  more...

Protecting Customer Privacy Edmonton, Alberta September 19th, 2007 12:00pm - 1:30pm Now the 1 issue across North America, your customers want to know how your business safeguards their personal data. Join us to learn how to win customer trust by protecting their privacy.  more...

Protecting Customer Privacy 550 Burrard Street, V6C 2B5, Vancouver, British Columbia September 20th, 2007 12:00pm - 1:30pm Now the 1 issue across North America, your customers want to know how your business safeguards their personal data. Join us to learn how to win customer trust by protecting their privacy.  more...

Quickbooks Accounting Training Seminar Starts: March 20, 2007 Time: 06:30 pm - 09:30 pm Days Held: Tue, Thu Hours: 25 Weeks: 4 Participants will learn to create a new Quickbooks company, modify preset chart of accounts, add/edit information to company lists, open/use registers for balance sheet accounts, reconcile chequing account, track credit card information, invoice customers, create sales orders, generate customer  more...

Fundamentals of Strategic Planning - 2 Day Seminar Location: Toronto Date: 2007-07-09 List Price: $1595 Offered Price: $1116.00 Seats Available: 1 What You Will Cover What strategy and strategic planning really mean How strategy creates value for customers and stakeholders How companies develop strategy: seven strategic planning processes The strategic planning process in action: five stages of a classic approach Assess  more...

Inventor Essentials (5 Days) Description: This course is designed to enable attendees to understand the basics of Mechanical Computer-aided Design (MCAD) using Autodesk Inventor. Attendees will learn how to navigate the gesture-based user interface, and receive overviews of the basic sketching, part modeling, and assembly modeling techniques. The course also includes a general review of the tools for creating mechanical  more...

Inventor Advanced (5 Days) ...customers, 2D drafters wanting to learn 3D design modeling techniques. It requires that you have the Inventor Essentials prerequisite class. This course is designed to provide attendees with a thorough coverage of 3D Mechanical Computer-aided Design (MCAD) techniques using Autodesk Inventor 7. Attendees explore complex sketching and constraining techniques, complex part and assembly modeling  more...

Powerful Communication Strategies Would having the ability to build instant rapport with associates and clients be of value to you? Do you a manager, supervisor or team leader want to increase your leadership capability? Do you want to learn how to communicate more effectively with customers and employees? Are you looking to ease frustration and reduce conflict in the workplace? Do you want to be better understood up, down, and  more...

Quickbooks 2008 Training - Introductory Level (1 Day) QuickBooks 2008 Introduction is right for me if I want to know how to: * Save time and eliminate transaction errors for new users * Train new staff faster and answer their QuickBooks questions * Build confident and increase my comfort level with small business accounting Course agenda * Tour QuickBooks 2008 using the Home Page and one-click navigation centres * Get  more...

Selling Smarter Today's top salespeople are in the business of identifying needs and persuading potential customers to respond favorably to an idea that will result in mutual satisfaction for both the buyer and the seller. This one-day workshop will help you develop those skills, enabling you to sell smarter.  more...

Quickbooks Accounting Training Participants will learn to create a new QuickBooks company, add/ edit information to company lists, open/ use registers for balance sheet accounts, reconcile chequing account, track credit card information, invoice customers, create sales orders, generate customer statements, work with asset and liability accounts, track fixed assets, do accounts payable, create/ customize report and graphs, set  more...

Asking for the Order ...ns why many people struggle when it comes to asking their customers for the business and closing the sale. This session will educate you on the psychology and benefit of trial closes and how to use them in a sales presentation to help your prospects make a favourable decision.Anyone who is new to professional selling and looking for the tools, techniques and advantages that will get them off to  more...

Dynamite Sales Presentations ...rvices are a perfect solution for them. The way to assure customers that you are going to help solve their business problems is by a thorough analysis and understanding of their current business circumstances and a demonstration of your in-depth knowledge of the products and services you are selling. This comprehensive workshop will take you through all the steps required to close the sale,  more...

Customer Satisfaction Servicing Customers on the Telephone Participants who complete this workshop will: * Learn the difference between customer Service and customer Satisfaction. * Master the invaluable tool of Active Listening by hearing and interpreting what customers say and don't say. Learn how to deal with difficult callers and deal with information despite the manner in which it was communicated. * Recognize forbidden phrases and  more...

Quickbooks Accounting Training Participants will learn to create a new QuickBooks company, add/edit information to company lists, open/use registers for balance sheet accounts, reconcile chequing account, track credit card information, invoice customers, create sales orders, generate customer statements, work with asset and liability accounts, track fixed assets, do accounts payable, create/customize report and graphs, set up  more...

Simply Accounting - Level 1 Simply Accounting provides an entry-level, fully integrated graphical accounting system for small enterprises. In this beginner's course, you will learn how to set up the system and define company options. Level 1 Topics Include: * Overview of Simply Accounting * Company setup * Navigating through the program and accessing help * General ledger chart of  more...

Sage Accpac for Windows Inventory Control In this course you will learn how to use this module to keep track of stock levels, inventory receipts, shipments, returns and adjustments. Topics Include: * Entering and tracking inventory items for any number of locations * Configuring units of measure * Costing items * Setting prices * Printing and customizing reports * Sales history  more...

Critical Elements of Customer Service ...This workshop is for any employee who deals with external customers or who serves those who do. The a Service Edgea is what keeps customers coming back to do business with you. Many customer decisions are based on how well they were treated by your front-line personnel. Does the customer feel valued? Are your staff members able to respond to customer requests and needs quickly? Is your staff  more...

Sage Accpac for Windows Order Entry Order Entry makes customer orders, invoicing, and tracking an easy task. This course deals with entering orders and processing them, and tracking vital sales information. Topics Include: * Entering orders and adding customers during order entry * Adding salespersons and assigning salesEditing and invoicing partially shipped orders * Printing and customizing  more...

Personality Patterns and Profiles Module 1 ...methods for being more effective at reading prospects and customers. * Anyone who understands the necessity to adjust their style, pace and delivery to better address the needs of the prospect. * Those interested in learning how to pick up on the key indicators that will tip them off to the type of individual they are attempting to sell to. * People who work in a selling  more...

Marketing and Sales A small marketing budget doesna ™t mean you cana ™t meet your goals and business objectives a you just have to be more creative in your marketing tactics. This one-day workshop will show you how to get maximum exposure at minimum cost. Learn effective, low-cost, and non-cost strategies to improve sales, develop your companya ™s image, and build your bottom line. LEARNING  more...

Quickbooks 2008 Training - Introductory Level 1 Day ...zed (accrual accounting, terms, checklists) * Set up Customers and Vendors * Manage Customers (invoicing, credits, payments, statements) * Manage Vendors (bills, cheques, credit cards) * Use petty cash and record credit card transactions * Reconcile bank statements and credit cards * Report and remit sales taxes include GST and PST * Explore QuickBooks  more...

Client Care Representative CCR Certified Training Program 2 Days ...ya . Customer agents must be fully trained to respond to customers in a professional manner and resolve their issues quickly. CCR is this essential training for Customer Service Reps. The Solution Using a variety of interactive learning sessions, participants learn effective communications skills, active listening and problem solving skills which is immediately transferable to daily work.  more...

Time Territory and Account Management You will learn how to prioritize your activities so that you accomplish the projects and tasks of greatest significance. We will discuss the value of your time and help you become more respectful every minute of your day. Distinguishing between revenue and non-revenue generating activities will become second nature. You will learn strategies for managing your geographic territory or  more...

Negotiation Skills for Project and Contract Managers ...rs, but you must effectively negotiate with stakeholders, customers and team members throughout the life of a project. This three-day, highly interactive experience covers the dynamics, processes and techniques of internal and external negotiation situations faced by project managers. Short on lecture and long on practice, this course provides participants the opportunity to experience  more...

Negotiation Skills for Project and Contract Managers - nexient ...rs, but you must effectively negotiate with stakeholders, customers and team members throughout the life of a project. This three-day, highly interactive experience covers the dynamics, processes and techniques of internal and external negotiation situations faced by project managers. Short on lecture and long on practice, this course provides participants the opportunity to experience  more...

Rapport and Relationship Building ...xplore techniques for avoiding disappointment and letting customers down. Participants will learn the importance of consistency in maintaining long term business relationships as they examine human nature and how clients constantly monitor our performance. You will discover the dangers of assumption and the negative impact it can have on even solid business relationships. Gain valuable  more...

Customer Service Training in Calgary Critical Elements of Customer Service Have you ever encountered an unpleasant customer and not known what to do? Do you worry that you re not assertive enough with demanding people? Do you struggle to solve problems? Do you know who your customers are?  more...

Customer Service - How to Stand out from the Competition- Newera ...customers. Unfortunately, so does everyone elsea ™s business. Thus, the competition for your customera ™s loyalty is fierce. In your customera ™s mind, how can you differentiate yourself from the crowd of similar businesses out there? What does it take to gain their trust, and loyalty? How can you turn your customera ™s service from an average experience to an  more...

Negotiation Skills for Project and Contract Managers 3 day course -nexient ...rs, but you must effectively negotiate with stakeholders, customers and team members throughout the life of a project. This three-day, highly interactive experience covers the dynamics, processes and techniques of internal and external negotiation situations faced by project managers. Short on lecture and long on practice, this course provides participants the opportunity to experience  more...

Implementing and Supporting Microsoft Windows XP Professional The purpose of this course is to address the implementation and desktop support needs of customers that are planning to deploy and support Microsoft Windows XP Professional in a variety of stand-alone and network operating system environments.  more...

Sales EDGE- Nexient The two-day Sales E. D.G. E. program has been designed to provide sales professionals with the foundational skills they must possess to meet and beat their sales targets. No matter what product or service your organization provides to your customers, you are facing increased competition. On price. On quality. On availability. On relationships with customers. New sales professionals need the  more...

2272C Implementing and Supporting Microsoft Windows XP Professional The purpose of this course is to address the implementation and desktop support needs of customers that are planning to deploy and support Microsoft Windows XP Professional in a variety of stand-alone and network operating system environments.  more...

Implementing Microsoft Office SharePoint Server 2007 Intended for Business Application Administrators (BAAs), Web & Server Administrators who are engaged in the planning, design, & selection of line-of-business (LOB) applications (including SharePoint Server) in conjunction with internal business customers  more...

2272 Implementing and Supporting Microsoft Windows XP Professional The purpose of this course is to address the implementation and desktop support needs of customers that are planning to deploy and support Microsoft Windows XP Professional in a variety of stand-alone and network operating system environments.  more...

Quickbooks Pro 2010 Introduction 3 Days Topics include: invoices, entering bills, receiving payments, deposits, bank reconciliation, payroll and remittances, T4 s, gst/ pst, the register, find, chart of accounts, vendors/ customers, memorized transactions, journal entries, and reports.  more...

QuickBooks 2010 Introduction hands-on training Set up Customers & Vendors; Manage Customers (invoicing, credits, payments, statements); Manage Vendors (bills, cheques, credit cards); Use petty cash & record credit card transactions; Reconcile bank statements & credit cards; Analyze financial info...  more...