Instructor Led Customers Training Classes in Egypt

AT&T Diploma for Agents ... most companies in today s competitive market place where customers demand immediate access to information and efficiency of response. Call centers are one of the most powerful tools for improving the quality of customer contact. The advent of Computer Telephony due to the convergence of Computing and Telecommunications has created new avenues for companies to provide better service to  more...

Customer Focused Selling Skills ...rce to build successful business relationships by helping customers achieve both their business and personal objectives. Customer-focused Selling teaches your team a plan for developing an understanding between the customer and your salespeople throughout the sales process. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to:  more...

Master Outbound Skills ...cluding calls for building relationships with prospective customers. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Recognize and understand the structure of an Outbound Call. Learn the difference Inbound vs. outbound. Learn How to turn customers on to your proposition (Magical Moment). Learn Creating Your Unique  more...

Complaints handling ...customers in handling complaints has a direct impact on your bottom line and the lifetime value of your relationship with that customer! Make sure that they have the best skills, strategies and techniques to ensure that every customer experience is a memorable one. This program aimed at those people with direct contact with your customers whether it is face to face, on the telephone or via the  more...

Customer Loyalty and Retention Program During this detailed program, you will learn about each facet of the customer satisfaction measurement process, from determining objectives and cost justification through design, execution, and application of the results to your organization's customer relationship management operations. You will also have the opportunity to begin work on a real customer satisfaction survey, if you are about to  more...

Customer Relationship Management ...he method through which businesses can connect with their customers and therefore serve them better. Businesses with successful CRM strategy and applications will notice a large increase in sales, customer satisfaction, and simply the overall success of the business. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Understand CRM  more...

Customers types and behavior Dealing with customer are one of the most important things we have to know and show , it is a very well skill that few have . At this section we will know all what customer are all about. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: We will know the types of customers. We will know the color of customer as in mind set.  more...

AT&T College of Call Center Excellence For Agents The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help better strengthen your agenta s overall skills and give them new techniques to improve  more...