Instructor Led Customers Training Classes in Singapore
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From DW Associates Pte Ltd
Managing Customers Relationship through customization and personalization
...Customers Relationship
through customization and personalization
Maximizing business performance and unleashing creativity
Seminar Introduction
Do people know what they want? One is that preferences are highly unstable. Another is that, when you ask people to explain what they want, their preferences tend to shift toward the conservative, familiar, and easy to explain.
This is a major
more...
...Customers Relationship
through customization and personalization
Maximizing business performance and unleashing creativity
Seminar Introduction
Do people know what they want? One is that preferences are highly unstable. Another is that, when you ask people to explain what they want, their preferences tend to shift toward the conservative, familiar, and easy to explain.
This is a major
more...
From PI ETA Consulting Company
Senior Lender's Programme
Know the key issues in loan portfolio management.
Learn how credit ratings are used in managing loan portfolio.
Determine credit quality migration over time.
Carry out a loan portfolio review.
Learn how to provide advice on mergers and acquisition for SMEs.
Understand the mechanics of interest rate and currency rate instruments and how to generate more business from your customers.
Use a
more...
Know the key issues in loan portfolio management.
Learn how credit ratings are used in managing loan portfolio.
Determine credit quality migration over time.
Carry out a loan portfolio review.
Learn how to provide advice on mergers and acquisition for SMEs.
Understand the mechanics of interest rate and currency rate instruments and how to generate more business from your customers.
Use a
more...
Developing a Winning Cash Management Business
Understanding the Corporate Treasurer s needs.
Case studies of various Cash Management Solutions adopted by corporate treasurers of MNCs around the world.
Going beyond Traditional Clearing and Transmission Services.
Advising and Projecting Working Capital Needs of your customers.
Understanding various Cash Management Models.
Key Success Factors in responding to RFPs.
Customer Segmentation.
more...
Understanding the Corporate Treasurer s needs.
Case studies of various Cash Management Solutions adopted by corporate treasurers of MNCs around the world.
Going beyond Traditional Clearing and Transmission Services.
Advising and Projecting Working Capital Needs of your customers.
Understanding various Cash Management Models.
Key Success Factors in responding to RFPs.
Customer Segmentation.
more...
Anti-Money Laundering & Anti-Terrorism Financing
Be aware of the seriousness of money laundering & terrorism financing.
Understand and comply with the requirements laid down by the regulators.
Identify customers as required by the regulators?
Identify various types of Suspicious Transactions and take the necessary actions required by the law.
Take appropriate measures to prevent attempts by parties to launder money through the organization.
more...
Be aware of the seriousness of money laundering & terrorism financing.
Understand and comply with the requirements laid down by the regulators.
Identify customers as required by the regulators?
Identify various types of Suspicious Transactions and take the necessary actions required by the law.
Take appropriate measures to prevent attempts by parties to launder money through the organization.
more...
From The Lausanne Training and Development Group
Exemplary Customer Service
...cific Customer Behaviors
Build Ongoing Trust with Repeat Customers
Use e mail that motivates the customer
Enhance the Listening Skills to reduce Negative Responses
Manage a Variety of Customer Satisfaction Scenarios
Enhance Skills in Negotiating-Improve Customer Problem Solving Techniques.
Audience:
Anyone who interfaces with external or internal customers (Customer Service personnel,
more...
...cific Customer Behaviors
Build Ongoing Trust with Repeat Customers
Use e mail that motivates the customer
Enhance the Listening Skills to reduce Negative Responses
Manage a Variety of Customer Satisfaction Scenarios
Enhance Skills in Negotiating-Improve Customer Problem Solving Techniques.
Audience:
Anyone who interfaces with external or internal customers (Customer Service personnel,
more...
