Instructor Led Customers Training in United Arab Emirates

Administration and Office Management Best Practices and Technologies Understand the new roles of executive assistants and administrators. Understand and use technology to get more done and to stay connected with the office and their boss. File, document, sort, index, and retrieve corporate documents, records, and reports. Meet quality standards for servicing internal and external customers and appreciate the impact of office design on the overall  more...

Certified Customer Service Professional Understand the importance of a customer service culture in a competitive environment. Analyze basic behavioral patterns of different customer personalities and the best way to deal with them. Agree and practice strategies for service recovery aimed at regaining customer loyalty. Define the process of managing a customer complaint system. Discuss and practice the techniques of effective  more...

Excellence in Customer Service Address the importance of customer service in a competitive environment. Practice the techniques of managing customer expectations and delighting customers. Agree on a strategy to recover from major setbacks and regain the loyalty of customers. Deliver better, faster service and increase customer satisfaction. Recognize the signals of customer irritation and how to respond appropriately  more...

Leadership and Communication ... practices for influencing peers, managers, subordinates, customers and other stakeholders. Become more effective at handling specific challenges, from delivering unpopular news to increasing team motivation. Communicate confidently in any environment, from spontaneous elevator pitches to high-stakes reports and proposals. Make the most of today's electronic communication tools.  more...

Etiquette and Protocol Procedures Behave correctly in both business and social situations. Interact effectively with different personality types. Represent the organization at various functions. Organize and manage events such as business luncheons and formal dinners. Meet and greet important guests, clients and customers in a proper manner. Deal successfully with the media.  more...

Advanced Selling Skills Identify their market and its main players. Conduct a SWOT analysis to enable them to properly position their products/services. Respond to customer needs in order to adapt their selling approach to those needs. Provide advanced selling knowledge and skills for dealing with customer objections. Gain awareness of professional behavior during all phases of the sales call. Explain how to  more...

Creative Retail Selling and Visual Merchandising Develop the necessary competence and attitude to maximize sales and create long-term customer loyalty. Understand customer behavior in a retail environment. Use practical selling skills to guide their customers through a defined customer decision process. Ensure a positive shopping experience. Generate outstanding customer service.  more...

Customer Relationship Management CRM Strategic Roadmap Articulate why Customer Relationship Management (CRM) is essential for attracting, retaining and growing loyal customers. Determine the uses and objectives of a CRM system. Recognize best practices in implementing a CRM strategy. Apply CRM for improving marketing, sales, customer service, and customer contact. Use Social CRM to drive collaboration among salespeople to increase their  more...

Effective Brand Management Ensure their organization, product or service succeed through careful attention to brand imperatives. Craft a powerful brand positioning statement that reflects the brand promise and the expectations of their most valued customers. Build a fully aligned, brand-focused operation. Measure brand equity, track it and maximize it. Avoid the dangers and pitfalls of ignoring the laws of  more...

Internet Marketing and Social Media ...establishing a personal link with current and prospective customers. Access niche buyers with targeted and effective messages. Publish content that people want to read and that search engines reward with high rankings. Migrate individual marketing activities to their online marketing. Monitor the web for buzz about their brand. Use tools like blogs, and social networking to  more...

Business Etiquette and Protocol ' This program is designed for Personnel officers, personal assistants, employees in the hospitality business and all those whose position requires dealing and interacting with important persons in both government and private sectors. This program is worth 15 NASBA CPE?s. Behave correctly in both business and social situations. Interact effectively with different personality types. Represent  more...

Implementing and Managing a Customer Complaints System ...customers feedback. Customer service staff or team members who are working to develop effective customer feedback systems. This program is worth 25 NASBA CPE s.Understand the concepts and importance of customer feedback.Understand the flow of customer feedback in an organization.Learn to use customer feedback to enhance the organization s performance.Learn to develop an effective customer  more...

The Customer Service Mindset This program is designed for All managers, supervisors and employees whose duties involve contacting and dealing with internal and external customers. This program is worth 15 NASBA CPE s.Analyze basic behavioral patterns of different customers personality profiles.Practice the skills for dealing with customers and handling their complaints.Understand the concept of service mindset and ways of  more...

The Customer Service Mindset Objectives: By the end of the program, participants will be able to: Analyze basic behavioral patterns of different customers' personality profiles. Practice the skills for dealing with customers and handling their complaints. Understand the concept of service mindset and ways of developing it within their organization.  more...

Customer Service Excellence: How to win & keep customers Objectives: By the end of the program, participants will be able to: Understand the importance of customer service in a competitive environment. Practice the techniques of managing customer expectations and delighting them. Agree on a strategy to recover from major drawbacks and regain the loyalty of customers.  more...

Advanced Selling Strategies Objectives: By the end of the program, participants will be able to: Respond to customers' needs in order to adapt their selling approach to those needs. Provide advanced selling knowledge and skills for dealing with customers' objections and closing the deal. Gain awareness of the professional behavior during all phases of the sales call. Obtain an understanding on how to develop a long-term  more...