Instructor Led Customers Training in United Kingdom

Social Networking With IBM Lotus Connections 25 Workshop ...ckly by using dynamic networks of coworkers, partners and customers. In this workshop, you will learn how this software enables you to promote collaboration and innovation by connecting people with common work objectives or professional interests. It helps you harness the inherent social drives of the people in and around your company, and makes it easy for people to connect in new ways  more...

Radio Frequency Electronics ...rse is modular so closed courses can be tailored to match customers requirements. If all modules are incuded the course is 15 days. Open courses are 5 days covering basic subjects. Subjects covered include: Resistance, Capacitance, Inductance, Transformers, Tuned Circuits, Filters, Transmission Lines, Aerials and antennas, Amplifiers, Oscillators, Modulation, Digital Modulation Techniques,  more...

Social Media Training Our Social Media training course not only tells you how to set up a Facebook, LinkedIn and Twitter account, it will also demonstrate how and why social networking is used to engage customers with your brand and increase sales. This 2 day Social Media course also teaches participants why and where to use blogs and social networking platforms to make a bigger impact for you.  more...

Business Process Management Training Business processes are central to the new economy. When buesiness processes fail, so do our products and services, with obvious consequences for customers and stakeholders. As organisations grow and change, the more they have to pay attention to their stakeholder relationships, and also the management and design of business processes to ensure that companies, people and technologies work towards  more...

Influencing Skills More and more organisations are moving towards team-based, rather than hierarchical structures. This means that there is a greater emphasis on communication and negotiation across the organisation, than on positional status. Influencing Skills training from H2 will enable participants to practice the necessary skills to fulfil their personal objectives, whilst maintaining strong, long-lasting  more...

Assertive Communication for Women ...idently and professionally with colleagues, suppliers and customers. The course will use self-analysis tools and practical examples, and will explore how you can become more assertive from a female perspective. It is particularly recommended for women who would like to fulfil their potential at work, and/or would like to improve their confidence to deal more effectively within a range of  more...

Customer Service Good customer service is the basis for sustained increases organisational success. This course will enable participants to meet the ever-increasing needs of their customers, and can be developed from a range of modules to meet your exact requirements. The course will use a range of relevant, powerful and motivating activities that draw on participants own experiences and generate ideas to make  more...

Negotiation Skills ...ve negotiators, both externally with other organisations, customers and suppliers, and internally, within day-to-day routine discussions with colleagues. It is particularly recommended for anyone required to negotiate deals, terms or contracts on behalf of their company, or for anyone required to provide a service for their colleagues, whilst wishing to be assertive about their own needs.  more...

Emotional Intelligence at Work ...l professionally with difficult/stressful situations with customers and suppliers. This course will equip delegates with the skills and knowledge for the practical application of Emotional Intelligence in the workplace, including: Self-awareness, Self-management, Motivation, Empathy and Social Competence. It will help delegates to understand themselves and others better, and will give an  more...

Effective Meetings ...mal presentations and meetings with external suppliers or customers. It is particularly recommended for anyone who regularly attends meetings as part of their job... whether you are a frustrated meeting participant wishing you could make better use of the time, or whether you are struggling to keep things on track as the chair, there is always room for improved communication, focus and  more...

Strategic Management of Projects This programme enables participants to ensure that all project work is selected, prioritised and managed to maximise the benefits to their organisation and customers. They will identify the need for appropriate roles, responsibilities and methods and in particular, learn about their potential role as a project sponsor. This programme is for you if you are a director or senior manager that  more...

Selling through service Selling is an extension of good customer service a if we make our customers happy they will be more receptive to buying from us. This programme is for you if You are required to influence your customers to buy your products / services You would like to know how to generate more interest and be more sales-focussed You would benefit from new ideas, approaches, tips and techniques  more...

Key Account Management ...to build and maintain a long-term relationship with their customers. The potential of such relationships is critical to any organisationa ™s success and learning how to maximise and maintain the key accounts is essential. This programme will demonstrate how to achieve success by employing a strategy to strengthen opportunities by understanding the clienta ™s business, objectives and  more...

Personal Impact First impressions count. Get yourself noticed in a positive way and make a real difference to your relationships with both colleagues and customers. This programme is for you if you want to find your own personal power, deal effectively with conflict and project a stronger image. You will discover your own personal style and learn how to use communication techniques and body language that will  more...

Work Life Balance ...he world of work has changed. In our 24/ 7 x 365 society, customers expect service at times that suit them and we more frequently have to juggle responsibilities at home and at work. When employees are asked about work, the two concerns that emerge most frequently (from CIPD surveys) are long hours and work intensity. These findings help to explain the increased interest being shown in the  more...

Inbound Telephone Selling Skills Turning enquiries into sales Anytime a customer approaches us we have a golden opportunity to strengthen relationships and create additional business. Learn how to capitalise on inbound calls and turn order-taking into order-making. This programme is for you if You are required to take inbound calls from existing or new customers You would like to know how to generate more interest and be  more...

Introduction to Selling Your sales team are the face of your business. Out in the field they are responsible for maintaining relationships and creating new business. Are you 100% sure they are the best that they can be? This programme is for you if You are an external sales person / account manager who is new to selling or has not had any formal sales training You need to refresh / learn the skills to make your own  more...

Achieving Excellence in Customer Care ...s Anyone who communicates with internal and/ or external customers and provides a service to them, either face to face or on the telephone, needs to understand the importance of good customer care. This programme is for you if you need to increase your awareness of customer relationship building and understand its importance to the organisation. You will also learn some simple, reliable  more...

Principles of Customer Care Positive route to success Communication with internal and external customers is crucial to the success of any business. This programme is for you if you need to increase your awareness of customer relationship building and understand its importance to the organisation. You will also learn some simple and reliable techniques for dealing with difficult and challenging people.  more...

Customer Focus on the Telephone You never get a second chance to make a first impression! Your first ever contact with a customer will probably be over the phone. They will be forming an opinion of you from that moment a and that first impression can either have them keen to learn more about your products or services - or have them going elsewhere. Taking a professional approach to customer service on the telephone is  more...

Social Networking With IBM Lotus Connections 25 Workshop ...ckly by using dynamic networks of coworkers, partners and customers. In this workshop, you will learn how this software enables you to promote collaboration and innovation by connecting people with common work objectives or professional interests. It helps you harness the inherent social drives of the people in and around your company, and makes it easy for people to connect in new ways  more...

Lotus Notes Domino 8.5 Building Collaborative Applications Workshop ...customers who need to add more value and extend functionality beyond e-mail to Lotus Domino applications and collaborate in real time. Lotus Notes 8. 5 continues to incorporate the open standards of the Eclipse application development framework and a component-based service-oriented architecture (SOA). Developers and customers now have the ability to build Domino and non-Domino  more...

Consultancy Skills for Training and Development Professionals ...re facing rapid change and complex problems. Increasingly customers are responding by expecting training consultants to respond quickly with practical, creative options that provide quality and are cost effective. This course will help develop confidence in working with clients at all levels. It will enable HR and training consultants to raise their profile, extend their skills and make a real  more...

Graduate Development - Developing Business Awareness ... be unique in a different way. Competitors, suppliers and customers are constantly making decisions and acting to maximise their efficiency and effectiveness and align to changing environments. Your success depends on your ability to respond and add value. This programme has been designed to provide you with a toolkit of business survival techniques by being more aware of your options you  more...

Working in a World of Difference ...engage, motivate and work effectively with colleagues and customers from other cultures. Yet, without such behavioural competencies, managers and professionals are unlikely to be effective in transferring their technical knowledge and skills in an unfamiliar international or multi-cultural context. This practical programme will address some of the myths and misleading media about working in  more...

Social Media Marketing Training Course ...the chance to raise their profile and better connect with customers. This module provides an introduction to the process of setting-up, designing and managing a business blog. You will see and learn about every stage of the production, hosting and posting process. In the UK a staggering 19 million people use Facebook. That's just under a third of the population. A large, growing portion of  more...

Onsite Search Engine Optimisation SEO Training Course ...rch engines, SEO can be a powerful tool to help potential customers find your site. If you dona ™t do SEO, you probably wona ™t be found on Google, making it one of the most important aspects of internet marketing for small and medium sizes businesses. When done right, it provides the most cost-effective means of getting website visitors. You may be looking for a solution to poor  more...

Search Engine Optimisation SEO Training Course 2 Day ...rch engines, SEO can be a powerful tool to help potential customers find your site. If you dona ™t do SEO, you probably wona ™t be found on Google, making it one of the most important aspects of internet marketing for small and medium sizes businesses. When done right, it provides the most cost-effective means of getting website visitors. You may be looking for a solution to poor  more...

Pay Per Click Marketing PPC Training Course ...very cost effective; as you bid on key terms used by your customers and only pay when the searcher actually clicks through to your site. However it is very easy to just throw money at keywords and ads without really understanding how to get the most from your PPC campaign. This workshop provides a strategic overview of what you need to know to set-up your first pay per click campaign. It  more...

Google Maps Optimisation Training Course ... any more... over 65% of people use the internet. If your customers are locally based, the importance of concentrating on the local optimisation of your website and local directory listings is paramount. Millions of people search Google Maps every day. Google now displays its maps results on the first page, in their regular search results. They call this the "10 box" because 10 local  more...

Facebook For Business Training Course ONE-TO-ONE Training Workshop, relevant to you and your business. In the UK a staggering 19 million people use Facebook. That's just under a third of the population. A large, growing portion of some of the most valuable demographics are spending more of their time and attention on Facebook and less on other channels and media. As a business owner, you need to be where your customers and prospective  more...

E-Bay Amazon Online Market Places Training Course ...ore business your way! E-Bay now has over 181 million customers worldwide, 10 million in the UK. In fact, Britain is now the world's busiest eBay nation. There's more traded on eBay UK per head of population - an incredible 50 a year each - than anywhere else, including the USA. Selling your products on Amazon could be equally as profitable, in October 2009, Amazon had about 54. 5 million  more...

Blogging For Business Training Course ONE-TO-ONE Training Workshop, relevant to you and your business. Many companies are now incorporating blogs into their marketing strategies to interact directly with their audiences, give their brands a personality, drive targeted web traffic and increase engagement. Easy to set up and with a very low outlay, blogs give companies the chance to raise their profile and better connect with customers.  more...

How To Promote Your Business On The Internet ...en for businesses that are trying to target locally based customers such as restaurants, plumbers or car dealers. It used to be that when people wanted a local business or service provider they grabbed the yellow pages. Well not any more... over 65% of people use the internet. Fortunately, for a local business you don't need a complex and expensive website for it to be effective. You dona  more...

Not Today Thank You! Essential Sales Skills ...spects or suspects Are you spending time with the right customers Applying essential TIP controls, Time, Information & Power Sales cycle management Prior preparation to prevent poor performance Features, Advantages and Benefits see them from your client s perspective Stop telling and start selling Learn the SPIN Technique Seeking first to understand, then to be understood, building  more...

Advanced Selling Skills ...rview by recognising and responding to the different ways customers like to communicate Use simple body language techniques to build a professional and trusting relationship with their customers Demonstrate the benefit of selling by objectives Use different types of questions to establish customers' buying motives and gain positive commitment Identify and sell the benefits, not the features  more...

Customer Care - Developing a Care Culture Course Objectives: Customer service is the cornerstone of a solid, thriving business. In commercial business terms, it costs up to thirty times more to get a new customer than it does to service and maintain the satisfaction and loyalty of existing ones. The aim of this training course is to enable delegates to create, maintain and build upon a positive and informed culture of customer care  more...

Managing Conflict in the Workplace Course Objectives: Conflict in the workplace can have a significant effect upon productivity, motivation and the retention of personnel. This highly participative programme analyses the types of conflict that occur and sets guidelines for managing those situations. By the end of this course, delegates will be able to use techniques that enable them to deal confidently with conflict,  more...

Managing Excellent Customer Service ...successful organisations recognise that merely satisfying customers is never enough. True customer loyalty can only be derived through exceptional customer service that really impacts on the customer experience. This course prepares delegates to face the management challenges of successfully implementing an empowered customer service function and communicating it effectively to the workforce.  more...

Managing difficult situations on the telephone Course Objectives: This course is designed to help delegates reduce resistance and potential conflict when they are talking to people on the telephone. Delegates will learn how they can use these situations to their advantage to develop their relationship with a customer and control situations in order to achieve a positive outcome whilst on the phone. Contents: By the end of the session  more...

The art of effective communication ...ues you can use to communicate better with colleagues and customers. A variety of different day-to-day workplace situations such as meetings and telephone conversations will be examined. Contents: The difference between communicating ideas and selling ideas Barriers to good communication Using a simple structure to plan effective communication How behaviour and personality influence the  more...

Ethical Selling Techniques ...ow to stay firm on price and increase sales by convincing customers of the value you offer. Contents: By the end of this course each delegate will be able to: Understand why people buy Use a systematic approach for contacting and selling to customers Set meaningful business and personal objectives for every sales call Make worthwhile appointments on the phone Design an agenda for  more...

Using The Internet As A Marketing Channel For Businesses Why Focus On Using The Internet As A Marketing Channel [for Promotion & Consumption of your products and/ or services]? Your company may have a superior product in terms of Brand Recognition, Pricing & Usability however - without giving adequate attention to the path that the product takes before it end up in the hands of the end user; your organization can quickly find itself losing significant  more...

Agile Project Management with Scrum Training Course Who should attend? This 2 day course is suitable to any IT professionals who are interested in implementing Iterative Agile and Scrum methodologies to manage software development. This course is particularly suited to project managers, team leaders, developers and customers of software development wishing to have a stake holding in the development process.  more...

Building Better Relationships for Sales Negotiation ...customers, or wanting to communicate more effectively with other departments, trust based relationships are the key to long term success. Smarter 'Selling' is the workshop to build sustainable business relationships and help develop individuals, teams and groups that: -Sell products and want to understand customers' personal needs, build rapport and sell immediately. -Sell services and  more...

Assertiveness Training Course ...mmunicate confidently and assertively with colleagues and customers. OBJECTIVES By the end of the programme the participants will: * Understand and overcome the barriers to being assertive * Recognise behaviour traits within yourself and others and learn effective strategies for managing them * Communicate effectively with a wide range of people to achieve a win-win  more...

Drupal SEO Training Course With this course you can gain the knowledge you need to get your website to the top of search engines and to reach paying customers for your business with Drupal. Requirements Basic Drupal, SEO and HTML knowledge. A basic understanding of Drupal should be given. You should know what a "node" is, how to log into the admin area and how to install and activate modules. SEO skills are not  more...

Scrum for Managers and Executives Training Course This course is also know as SCRUM awareness training. Who should attend? This course has been created for managers, executives and other decision makers who want to know how to calculate the benefits of implementing the methodology or want to understand what their team is doing. It is also suitable for customers of software development wishing to have a stake holding in the development  more...

Business Development ...rs of experience, develop best practice, win and keep new customers. As a result of attending delegates will be able to deeply understand their customers and motivate commitment. This accelerated learning programme combines the skills and behavioural traits needed in todays increaasingly competitive business to business sales. * Market information and how to use it in sales planning  more...

Jutta Ecksteins Agile Software Development in the Large Jutta Eckstein is an independent coach, consultant and trainer from Braunschweig, Germany. Her know-how in agile processes is based on over ten years experience in developing object-oriented applications. She has helped many teams and organization LEARN HOW TO: a frequent delivery with several teams a developing the highest business value for multiple customers a efficient communication  more...

Eric Evans Domain Driven Design Hands-On Immersion ...an dramatically accelerate the process of translating the customers' needs into working software. Upon completion of this Domain Modeling workshop, the team will have a strong domain modeling capability coupled with programming best practices such as exploiting design patterns, refactoring and test-driven development and will know how to yield a principled yet practical approach to the  more...

Advanced Distributed Systems Design with SOA - 5 days - UK ...integrations require exposing synchronous web services to customers. In this module, wea ™ll see what is required in both cases: * ASP. NET 2. 0 Asynchronous Tasks * Rich Internet Applications and Services * Web Services for integration Module 12: Case Study This course will wrap up with an enterprise case study that draws upon all lessons showing students how all the  more...