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Customers Training Seminars and Classes
From Taylor Performance Solutions, Inc.
Selling for Results - Skills and Strategies - Customized Sales Training instructor led training ... and Up Selling Meet Growth Goals by Acquisition of New Customers Our comprehensive solutions include consulting with management to create the necessary foundation for a strong sales culture, developing fully customized training to develop the skills of the sales force, coaching individuals to help them reach their highest potential and working with the sales managers to support them  more...
Customer Service Training Skills instructor led training This program is custom designed to meet the following business goals: *Exceed customer service expectations *Reduce the number of supervisory transfer goals *Develop professional consistency in leaving voicemails, responding to voicemails, writing email *Develop a customer focused approach to putting customers on hold and transferring calls *Increase opportunities for first point of  more...
Building Business Relationships as a Community Banker instructor led training ...customers and increase "wallet share" with existing customers. This two day interactive workshop focuses on the skills, techniques and strategies that Community Bankers need to compete effectively. Participants focus on the specific issues facing them in their market and practice using their own "case studies". Every module is completed with an activity that applies the skills and techniques to  more...
Professional Customer Service Skills ...and customized using your products, your process and your customers. The programs are highly interactive and focused on skill development. Your employees will practice enhancing their skills using case studies and exercises that make them feel as if they are having actual interactions with your customers. Customer Service training solutions can be developed for call centers, retail  more...
Communications and Customer Relations instructor led training Our customized customer service training programs help businesses achieve the following goals: Increase first point of contact resolution Develop customer satisfaction and loyalty Enhance employee job satisfaction Reduce turnover The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The  more...
From Target Learning
Target Memory - A Seminar to Remember instructor led trainingworkshop / seminar ...culty remembering important information about colleagues, customers, vendors, or bosses? * Have difficulty remembering information presented during meetings, discussions, or training classes? AT HOME OR SCHOOL, DO YOU SOMETIMES... * Forget where you left your keys? * Have trouble recalling specific memories? * Have trouble remembering names, dates & times? * Read an entire page, then  more...
From Predictive Analytics World
Predictive Analytics World, April 25-26, 2012 in Toronto instructor led training ...e analytics, the story is the same: Predicatively scoring customers optimizes business performance. Predictive analytics initiatives across industries leverage the same core predictive modeling technology, share similar project overhead and data requirements, and face common process challenges and analytical hurdles. Rave Reviews: "I came to PAW because it provides case studies relevant  more...
Predictive Analytics World, March 4-10, 2012 San Francisco instructor led traininggroup study and discussion ...e analytics, the story is the same: Predicatively scoring customers optimizes business performance. Predictive analytics initiatives across industries leverage the same core predictive modeling technology, share similar project overhead and data requirements, and face common process challenges and analytical hurdles. Rave Reviews: "I came to PAW because it provides case studies relevant  more...
From Performance Innovation LLC
Lean Office Training Course Description: Our one-day course on Lean Office is designed for personnel in sales, finance, purchasing, service, and all areas of the organization that may be considered as support functions. The course includes practical examples of how to apply Lean tools such as 5S, 8 Wastes, and Value Stream Mapping to an office environment. We teach you how to objectively evaluate your office so you  more...
From The Career Center
Adobe Flash Level 1 CS5 instructor led training ...ibute it on the web for electronic communications. Target customers are advertising agencies, marketing agencies, production houses, and design- or media-focused departments within larger corporations. Upon successful completion of this course, students will be able to: explore the types of applications you can build. how the user interface can be used. how to create Flash movies. create  more...
Adobe Flash Level 2 CS5 instructor led training ...on a path towards programming and web development. Target customers are advertising agencies, marketing agencies, production houses, and design or media-focused departments within larger corporations. Upon successful completion of this course, students will be able to: use basic ActionScript code manipulate components with ActionScript work with movie clips add data to your application  more...
Customer Service Via Phone and Email instructor led training You need to respond to customer service queries via a remote system such as email or the telephone. In order to do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In this course, you will learn important principles and skills you can utilize as a remote customer service representative. Upon successful completion of  more...
E-Commerce Strategy A-Z instructor led training Day 1 of the course is designed to provide the student with a basic understanding of some of the fundamental concepts related to E-Commerce. On Day 2, students will learn how to plan and develop an E-Commerce small business. During this course students will be provided with the information necessary to complete the following objectives: Discuss customer relationship management, enterprise  more...
CCSA - Checkpoint Certified Security Admin (NG) instructor led training CCSA is a foundation level certification that validates a candidates ability to configure and manage fundamental implementations of Check Point's flagship product, FireWall-1, as an enterprise level Internet security solution to protect corporate networks. As a CCSA, security professionals possess the requisite skills to define and configure security policies that enable secure access to  more...
From Calyptus Consulting Group
Creating Value for the Organization instructor led traininggroup study and discussion This 2-day Creating Value for the Organization program explores various ways to offer value to your organization and describes how to quantify the contribution made by supply management in the short and long term. Supply management professionals must add value to the overall goals of the organization to receive the resources and recognition for their efforts. We will discuss how value can be  more...
Procurement and the Law, Contracts, and Ethics instructor led traininggroup study and discussion This 1-Day course examines in detail the legal and ethical issues surrounding procurement and gives participants an opportunity to assess how their contracts and their actions impact your company and its bottom line. Contracts are the basis for our relationships with vendors. Their enforceability depends on the laws that govern them and the terms we use. Understand the laws of agency, find out  more...
From Lorman Education Services
Social Media Law ...peech, requirements regarding privacy policies, rights of customers and defamation. You will learn the latest legal arguments and how to protect your clients from landing into trouble with this new method of communication. Benefits for you - Get up to speed on social media basics and tips on navigating privacy issues - Learn best practices in managing intellectual property - Understand the  more...
From Bold New Directions
Creating Customer Loyalty instructor led trainingon-line e-learning cbt (computer based)group study and discussionbook ... EVERYONE is our customer; and both internal and external customers need to be satisfied. To truly serve, one must first become more intensely self-aware and then heighten onea ™s ability to notice their impact on others. In the program, we accomplish this relationship building through exercises that build an understanding of the acronym of R. E. S. P. E. C. T. (Responsiveness, Empathy,  more...
From Lorman Education Services
How To Write A Response-Producing Sales Letter instructor led training ...for the rights to use it with his company s employees and customers.) Program includes - 1. Attention-grabbing Thank-You Letter. 2. The feel good Ask For The Referral Letter. 3. The no buyer s remorse After The Sale Follow-Up Letter. 4. (2) No special reason Customer Appreciation Letters. 5. The buck stops here President s Welcome Letter. 6. The get valuable feedback that  more...
From Gucons
SAP SD Training From price quotes to invoicing and payment, sales and distribution helps you complete your entire sales cycle with many tools and capabilities like Quotation which allows you to automatically issue a price quote to customers, measure gross profit for the quotation, update stock levels, and report the customer's current balance  more...
From Simons-White & Associates, Inc.
Quality Function Deployment (QFD) instructor led traininggroup study and discussioncoursewareself directedworkshop / seminartrain the trainer ...arket, quality and the customer are tightly intertwined. Customers are demanding consistently higher performance quality products at lower costs. Delivering quality to customers while designing and producing new products ahead of the competition is a steep challenge facing many companies today. This is a general course that will introduce the participant to features of Quality Function  more...
From Magna Training
SAP PS Project Systems Training - on May 23rd SAP PS ( Project Systems ) Training Demo Magna Training welcomes all Project Management Professionals OR ABAPers OR Fresh College Graduates interested to learn about SAP's PS module and to make a career as an SAP PS Consultant. To know more about Magna Training's SAP PS Offering, please visit us at http://magnatraining. com/ sap/ sap-training/ sap-ps-training We are having an SAP PS DEMO  more...
SAP FICO Training SAP FI/ CO stands for Finance & Controlling. This module deals with the statutory & managerial accounting of the enterprise. FI/ CO is one of the most learned modules of SAP. Apart from the actual training itself, we also offer the following absolutely FREE to all our customers. 1. FREE One Month of FICO functional support (After training, During the practice). 2. FREE Mock Interviews.  more...
From Hospitality Education Services
ServSafe Alcohol Class instructor led trainingon-line e-learning cbt (computer based)book Responsible alcohol service is an issue that touches your business, your customers and your community. ServSafe ® Alcohol Program was created to raise the bar in responsible alcohol service. ServSafe ® and ServSafe ® Alcohol training helps protect you as well as your customers! Hospitality Education Services is happy to schedule a ServSafe Alcohol training class and exam at your  more...
From The Project Solvers of America, Inc
Leveraging LinkedIn for Effective Projects - Basic instructor led traininggroup study and discussionworkshop / seminarcomputer lab ...ules, powerpoint presentations) * Reaching potential customers (Focus groups, Polls, Awareness of your product) * Communicating with project stakeholders worldwide LinkedIn expert and author Steven Tylock will lead this informative, hands-on session. He will show you the benefits and features of Linkedin, demonstrate how it can make your project more successful, and how to make  more...
From Business Industrial Network
On-site Customized PLC Training instructor led traininggroup study and discussionworkshop / seminarcomputer lab Allen Bradley PLC Training (Specialize in Allen Bradley slc500, plc5, RSLogix PLC Training) Business Industrial Network provides on site, customized program logic controller (PLC training), for your maintenance staff. This is yet another way we are responding to our customers needs. Our survey of over 100 companies and corporations reveals two well known facts. 1. The most unplanned  more...
From Requirements Solutions Group
How to Estimate Early in a Project instructor led traininggroup study and discussioncoursewareworkshop / seminarcase study, exercises ...l be wrong, leading to a missed delivery date and unhappy customers. This workshop introduces methods that improve early estimates and the communication of the factors that affect them. We cover foundation approaches for state-of-the-practice in early project estimating based on application, story, object, function point, and other relevant techniques. You will discuss factors that affect  more...
From The Training AdvantEdge
Winning Over Stubborn Clients instructor led trainingon-line e-learning cbt (computer based)study at homeself directedworkshop / seminar If you are like most sales professionals you are always looking for ways to overcome customer objections and close the sale. This workshop will help you plan, prepare and execute proposals and presentations that address customer concerns, reduce the number of objections you encounter and improve your batting average at closing the sale.  more...
From JCS Computer
Quickbooks Enterprise Setup Training Class - Brentwood Missouri 314-644-4100 instructor led traininggroup study and discussioncoursewarebookworkshop / seminarcomputer lab ...your company's books from "scratch" a Set up accounts, customers, vendors, items, and jobs a "Clean up" your important customer lists a Customize your chart of accounts to give you meaningful financial statements a Prepare and process estimates, invoices, sales receipts, credit memos, refunds, bank deposits, and customer statements a Enter and process checks, bills, and payments  more...
Quickbooks Enterprise Setup Training Class Southfield Michigan 248-540-4552 instructor led traininggroup study and discussioncoursewarebookworkshop / seminarcomputer lab ...your company's books from "scratch" a Set up accounts, customers, vendors, items, and jobs a "Clean up" your important customer lists a Customize your chart of accounts to give you meaningful financial statements a Prepare and process estimates, invoices, sales receipts, credit memos, refunds, bank deposits, and customer statements a Enter and process checks, bills, and payments  more...
Quickbooks Enterprise Setup Training Class Kansas City Kansas 800-475-1047 instructor led traininggroup study and discussioncoursewarebookworkshop / seminarcomputer lab ...your company's books from "scratch" a Set up accounts, customers, vendors, items, and jobs a "Clean up" your important customer lists a Customize your chart of accounts to give you meaningful financial statements a Prepare and process estimates, invoices, sales receipts, credit memos, refunds, bank deposits, and customer statements a Enter and process checks, bills, and payments  more...
Quickbooks Enterprise Setup Training Class Holiday Florida 800-475-1047 instructor led traininggroup study and discussioncoursewarebookworkshop / seminarcomputer lab ...your company's books from "scratch" a Set up accounts, customers, vendors, items, and jobs a "Clean up" your important customer lists a Customize your chart of accounts to give you meaningful financial statements a Prepare and process estimates, invoices, sales receipts, credit memos, refunds, bank deposits, and customer statements a Enter and process checks, bills, and payments  more...
Quickbooks Enterprise Setup Training Class Arlington Heights Illinois 847-364-0835 wwwjcscomputernet instructor led traininggroup study and discussioncoursewarebookworkshop / seminarcomputer lab ...your company's books from "scratch" a Set up accounts, customers, vendors, items, and jobs a "Clean up" your important customer lists a Customize your chart of accounts to give you meaningful financial statements a Prepare and process estimates, invoices, sales receipts, credit memos, refunds, bank deposits, and customer statements a Enter and process checks, bills, and payments  more...
Quickbooks Setup Training Class Kansas City Kansas 800-475-1047 instructor led traininggroup study and discussioncoursewarebookworkshop / seminarcomputer lab ...your company's books from "scratch" a Set up accounts, customers, vendors, items, and jobs a "Clean up" your important customer lists a Customize your chart of accounts to give you meaningful financial statements a Prepare and process estimates, invoices, sales receipts, credit memos, refunds, bank deposits, and customer statements a Enter and process checks, bills, and payments  more...
Quickbooks Setup Training Class Southfield, Michigan 248-540-4552 instructor led traininggroup study and discussioncoursewarebookworkshop / seminarcomputer lab ...your company's books from "scratch" a Set up accounts, customers, vendors, items, and jobs a "Clean up" your important customer lists a Customize your chart of accounts to give you meaningful financial statements a Prepare and process estimates, invoices, sales receipts, credit memos, refunds, bank deposits, and customer statements a Enter and process checks, bills, and payments  more...
Quickbooks Setup Training Class Holiday Florida 800-475-1047 instructor led traininggroup study and discussioncoursewarebookworkshop / seminarcomputer lab ...your company's books from "scratch" a Set up accounts, customers, vendors, items, and jobs a "Clean up" your important customer lists a Customize your chart of accounts to give you meaningful financial statements a Prepare and process estimates, invoices, sales receipts, credit memos, refunds, bank deposits, and customer statements a Enter and process checks, bills, and payments  more...
Quickbooks Setup Training Class Arlington Heights Illinois 847-364-0835 instructor led traininggroup study and discussioncoursewarebookworkshop / seminarcomputer lab ...your company's books from "scratch" a Set up accounts, customers, vendors, items, and jobs a "Clean up" your important customer lists a Customize your chart of accounts to give you meaningful financial statements a Prepare and process estimates, invoices, sales receipts, credit memos, refunds, bank deposits, and customer statements a Enter and process checks, bills, and payments  more...
Quickbooks Setup Training Class - Brentwood Missouri 314-644-4100 instructor led traininggroup study and discussioncoursewarebookworkshop / seminarcomputer lab ...your company's books from "scratch" a Set up accounts, customers, vendors, items, and jobs a "Clean up" your important customer lists a Customize your chart of accounts to give you meaningful financial statements a Prepare and process estimates, invoices, sales receipts, credit memos, refunds, bank deposits, and customer statements a Enter and process checks, bills, and payments  more...
From EMS Consulting Group, Inc.
Lean Production Control and Inventory Management instructor led trainingon-line e-learning cbt (computer based)study at homegroup study and discussionself directedworkshop / seminartrain the trainer This course will teach the implementation of a lean production control system in a factory.  Learn when to hold finished goods and when to make-to-order; learn how to create and manage a finished goods supermarket; learn how to size supermarkets and trigger demand; learn how to control batch processes upstream; and more. The benefits of implementing a lean production control system include:  more...
From JCS Computer
Peachtree Introduction class room setting ...ax Setup Modifying Chart of Accounts Review Adding Customers Account Beginning Balances Customer Beginning Balances Budgets Accounts Payable Payroll Vendor Defaults Payroll Setup Wizard Review Adding Vendors Employee Defaults Setup Wizard Vendor Beginning Balances Adding Employees Employee Beginning Balances Inventory  more...
From Power Diversity, LLC
Professional Communicator Certification Program instructor led trainingon-line e-learning cbt (computer based)study at homegroup study and discussioncoursewareself directedcd romDVDbookworkshop / seminartrain the trainerDan is an international trainer who comes to your organization; many of his programs can also be accessed online. Could your organization use a professional communication skills makeover? How would your organization change if suddenly everyone in it possessed the ability to communicate with clarity, power, tact, and finesse, on the telephone, in person, and in writing, both internally, and externally? Our Certified Professional Communicator Graduates can: Speak with professionalism and precision Deliver  more...
ENERGY VAMPIRE SLAYING 101--How to Deal With Difficult People and Toxic Attitudes instructor led trainingon-line e-learning cbt (computer based)study at homegroup study and discussionself directedcd rome-bookDVDworkshop / seminartrain the trainerDan is an international trainer who comes to your organization; many of his programs can also be accessed online. How to combat negativity and toxic attitudes in your office, in your home, and in yourself. Who should attend this seminar? Managers and employees on all levels who work with people and are dealing with difficult people and negativity. Are you tired of toxic people and attitudes sucking the life out of your organization? You don t need another workshop. You need the Energy  more...
Customer Service and Communication Skills for Call Centers instructor led trainingon-line e-learning cbt (computer based)study at homegroup study and discussionself directedcd romDVDworkshop / seminartrain the trainerDan is an international trainer who comes to your organization; many of his programs can also be accessed online. ...recision, and empathy, even with difficult and demanding customers? Whether youa ™re in sales, customer service, or human resources, now you can learn the same step-by-step communication tactics used by master interrogators, world-class negotiators, and the worlda ™s most powerful communicators, because youa ™ll learn these skills the same way they learned them. Youa  more...
From Red Rock Research, Inc
Software Production Operations Support 6 PDUs instructor led traininggroup study and discussioncoursewareworkshop / seminar All professional software being developed is on its way somewhere--to production! Software Production Support, sometimes called Operations, requires a proactive mentality, process discipline, and continuous improvement. Register for our one day course and learn to maximize system uptime, minimize risks to your business, and manage your customers expectations. After all, is your production  more...
From RAMCO Software Training
RAMCO Software Training instructor led trainingstudy at homegroup study and discussioncoursewarebookworkshop / seminartrain the trainercomputer lab ...sell computers or software, we do not try to persuade our customers to use a particular software. ________________________________________ "I really enjoyed your Effective Information Management with Outlook class yesterday! I am working at home today, and have been going through my emails ALL DAY. (I had almost 2000 in my main inbox alone!) I'm down to 500 emails. It's going to be so nice  more...
From Soundtraining. net
Mastering Customer Service for IT Professionals ... service and manage your stress *Ways to deal with angry customers (rude or abusive end-users) for positive results *The keys to effective communication with end users *Know how to overcome barriers to communication when using the telephone or chat *Know how to say "no" without alienating the end user *Identify keys to dealing positively with the stress of the help desk position **Who  more...
From Optivation
Customer Service Series- Unit Three Unit Three: Dealing with Difficult and Diverse Customers* - 3 Hours This course is held on September 28 Bemidji State University a Bridgeman Hall 204 -Establishing a vision for customer relationship building -Listening -Effective use of questions -Presenting information -Effective language -Concluding interactions  more...
From John Sturtevanta ™s Business Writing Seminars
John Sturtevant Business Writing Workshop ...ion into knowledge to help your managers, colleagues, and customers understand often complex ideas, and make educated decisions. Clear writing starts with clear thinking. John Sturtevant's Business Writing Seminar is an energetic, fun, challenging, and thought-provoking day packed with new ideas and practical techniques a all designed to give you the confidence to master what people  more...
From Rutgers Office of Continuing Professional Education
Rutgers' HACCP Training Courses for Food Processors and Food Service instructor led traininggroup study and discussion Having a successful HACCP (Hazard Analysis Critical Control Point) plan in place gives you and your employees a comprehensive, easy-to-follow system to identify and prevent potential sources of food contamination. Whether your food preparation facility is in a school, business, hospital, corporate center or anywhere else, HACCP can help you keep your clients and customers safe. Rutgers offers  more...
From Create-Learning
Team Building Program Accountability and Team Cohesion instructor led traininggroup study and discussionworkshop / seminar ...letion. This slowing of the process is leading to loss of customers and lower customer satisfaction. The team needs to communicate accountability and take responsibility as a unit for actions. Additionally some of the younger members are in need of leadership development. By developing the leadership of the younger members the team can ensure that it will be an effective and healthy  more...
From Honig IdeaGuides
Customer Service Excellence instructor led traininggroup study and discussionworkshop / seminar ...them the motivation, desire and ownership to satisfy your customers with excellence, that's why we sub-titled this workshop "From the Inside/ Out." Goals Know why providing good customer service is critical Build a model describing excellent and awful customer service Determine customers' standards for customer service excellence Establish specific behaviors that will  more...
From 4 Hour Training
Customer Service Excellence instructor led trainingworkshop / seminartrain the trainervideo based,accelerated learning ...them the motivation, desire and ownership to satisfy your customers with excellence. Goals Know why providing good customer service is critical Build a model describing excellent and awful customer service Determine customers' standards for customer service excellence Establish specific behaviors that will assure increased customer satisfaction Use positive words,  more...
Keeping Your Customers Through Superior Customer Service instructor led trainingvideo based,accelerated learning Participants will be learn the many ways to show customers that they're number one. This workshop focuses on ways to create the repeat customers using 6 sure key ways  more...
Dealing with The Angry Customer instructor led trainingvideo based,accelerated learning Please contact us for more information.  more...
Selling Skills instructor led trainingvideo based,accelerated learning Identify strengths and weaknesses in face-to-face selling skills Understand and utilize a model for collaborative selling Change the perception of sales from persuasion or manipulation to partnering with customers  more...
From Simple Leadership Strategies
The Transformational Leader-Manager - Proven Strategies for Management Success An exceptional manager can oversee a given task or project in a planned, organized and controlled manner. For an exceptional leader, people are willing to walk through walls. To create lasting change, one must have the capacity to inspire transformation. In the 21st century, being only one of the above is simply not enough a we need Transformational Leader-Managers. This seminar is  more...
From CC Pace
Agile Project Management instructor led traininggroup study and discussionworkshop / seminar ...s leveraging the best of each to deliver maximum value to customers. COURSE TOPICS Understanding PM/ CSM Behavior The Essentials of: Agile / Scrum Project Management Lean Thinking - Customer Focus - Value Creation - Seeing Flow, Bottlenecks and Stresses The Impact Lean-Agile techniques have on PMIa ™s: Five Project Management Process Groups Nine Knowledge Areas PMI  more...
From Future Media Concepts
AutoCAD 2009 Master Class ...s leading digital design and content companies. It serves customers in industries where design is critical to success: building, manufacturing, infrastructure, digital media, and location services. Autodesk's main product consists of a software program called AutoCAD. This accelerated course is geared towards AutoCAD beginners as well as AutoCAD users looking for in-depth knowledge on how to  more...
From ITSM Academy
ITIL V3 Capability Course PPO - Planning Protection and Optimization - Accredited ...t did not include some type of warranty? Shouldna t your customers be guaranteed that IT services will perform as promised? During the negotiation and acceptance of Service Level Agreements, IT commits that services will meet customer requirements for availability, capacity, continuity and security. The ITIL V3 Capability Course - Planning, Protection and Optimization (PPO) provides the best  more...
From Technology Ed
Supply Chain Management on-line e-learning cbt (computer based)study at homecoursewareself directedworkshop / seminar ...lue to a product, from the source of raw materials to end customers. Management of these activities logistics, communication, inventory management, warehousing, transportation, and facility location - have been performed since the start of commercial activity. Elements of supply chain management have been studied and practiced for some time in marketing, logistics, and operations  more...
From New Horizons
10174B Configuring and Managing Microsoft SharePoint 2010 Overview Students will learn how to install, configure, and administer Microsoft SharePoint and also how to manage and monitor sites and users by using Microsoft SharePoint 2010. Who Should Attend This course is intended for IT professionals who are experienced Windows Server 2003 or 2008 administrators and are interested in learning how to administer SharePoint 2010 or SharePoint Online.  more...
10165A Updating Your Skills from Microsoft Exchange Server 2003 or Exchange Server 2007 to Exchange Server 2010 ...customers still running Exchange 2003 or Exchange 2007 in upgrading their skills and environments to Exchange 2010 Service Pack 1 (SP1). Who Should Attend This course is intended for IT professionals experienced with the technologies included in Microsoft Exchange Server 2003 or Exchange Server 2007. Students wishing to take this course should have a Technology Specialist or equivalent  more...
From Texas Heart CPR Training
CPR Classes instructor led trainingDVDbook ...rds. Also ideal for workplace training for the safety of customers as well as employees, including: restuarants, shopping malls, hotels and resorts, day-care or senior centers, nursing homes, fitness centers and amusement parks. Heartsaver CPR/ AED: This course is for all individuals who have a duty to respond to a cardiace emergency because of job responsibilities or regulatory  more...
From Lynxspring, Inc
JENEsys Energy Suite-Niagara Ax Energy management Software instructor led trainingworkshop / seminarcomputer lab A two-day training course on JENEsys Energy Suite (JES) software, also know as JENEsysa Energy, instructors and is the only JES training course currently available in the country. The below statement applies for this Niagara JES course only , If you or your customers are interested in attending, please review course description and register by clicking on the link at the bottom of the page.  more...
From DJH & Associates Consulting
How to Become a Successful Supervisor instructor led trainingon-line e-learning cbt (computer based)study at homeself directedbooktrain the trainer ...rganizations face stiffer competition, more knowledgeable customers, and tougher market conditions. Building relationships and value are critical to the organization's success. Formulating and maintaining an exceptional image of service is integral to sustaining the internal/ external customer relationships. Today supervision is more than just a promotion. When someone assumes a leadership  more...
From Treeline Training, Inc.
Customer Service Over the Phone In today's competitive environment, customer service is often the key that sets a esuccessful company apart from others. This program ensures that your customer interactions will result in satisfied, happy customers by providing skills to manage all types of customer calls and situations.  more...
What Customers Really Want ...n ways of building positive rapport with various types of customers and then apply those skills in activities and exercises throughout the course. They will dive deeper into workplace communication by examining the doa ™s and dona ™ts of technology, and how to use these advances to further their customer alliances. Further groups will practice learned skills in dealing with difficult  more...
From Linkage, Inc.
Driving Innovation Train-The-Trainer Program In todaya s competitive environment, an overwhelming 90% of U. S.-based companies cana t maintain a level of growth that satisfies their shareholders. Listening to their customers, keeping an eye on competitors, and investing in research and development is not enough to sustain long-term success. Participants of the Driving Innovation: Train-The-Trainer Program will become certified to deliver  more...
From People Biz Inc.
Ask an Expert- Brad Marquardt Free Conference Call 3 pm August 27th CST Ask and Expert-Brad Marquardt "It's not about the technology" Alicia Marie interviews Brad on why technology isna t working in your business or being embraced by your employees. He explains that your business vision and defining a business process before choosing your technology is paramount. Brad has been in business for over 20 years working with business owners in the technology  more...
Ask an Expert- Connie E Brubaker Free Conference Call 3 pm August 13th CST ...olutions since 1999 where she helps business get and keep customers through leadership, customer service, and sales training. Connie discovered training tools that embraced the philosophy that contributed to her 20 years of success owning and operating a multi-million dollar company, which consisted of three Kentucky Fried Chicken franchises. As part of her strategy to dominate the  more...
From Management Systems International
ISO 9001 Quality Management System Overview Nov 9 instructor led traininggroup study and discussioncoursewareworkshop / seminar An excellent opportunity for company managers or business owners to gain an overview of ISO 9001 concepts and principles. Why You Should Attend a To be able to intelligently converse about ISO 9001 concepts, principles and benefits a Learn strategies that will help you avoid costly mistakes a Understand the registration process and costs a To provide confidence to your customers that  more...
From NR Computer Learning Center
CompTIA A Essentials (5 Days) instructor led traininggroup study and discussioncoursewarebookworkshop / seminarcomputer lab The CompTIA Exam 220-701 (A+ Essentials), validates that the candidate has the knowledge of computer technology, networking, security components, understanding of the basic functionality of the operating system and basic troubleshooting methodology, practice proper safety procedures, and effectively interact with customers and peers. The CompTIA A+ Essentials examination measures necessary  more...
Free Microsoft Office 2010 Event - Improve Productivity - Tips Trick Free Events instructor led traininggroup study and discussionworkshop / seminarcomputer lab Join us for an informative technology event featuring step-by-step demonstrations designed to help you get the most from Microsoft Office 2010 in your day-to-day work. You'll learn how to: Get through everyday tasks more quickly Overcome email overload Create professional documents and presentations with more impact Get insight into your data Easily connect and share with customers and  more...
From People Skills Institute
MasterStream Precision Sales Techniques instructor led traininggroup study and discussionworkshop / seminar Experience an introduction to a cutting edge method of professional sales techniques. Every day, sales representatives in every industry around the world lose business they could have closed. MasterStream Precision sales techniques are designed specifically for companies and individuals whose success hinges on building and strengthening long-term relationships with their existing and  more...
From TrainersDirect
Information Systems Project Management instructor led training ...k. Often objectives are unclear at project start. Getting customers and corporate managers to clearly state what they want can be a Herculean effort. If you develop software, or contribute to the development and management of software teams, this is the seminar for you. Who Should Attend IT/ IS Directors IT/ IS Managers Software Business Unit Managers Systems Analysts Programmers  more...
Fundamentals of Finance for Non-Financial Managers instructor led training ...used. We will include an analysis of your competitors and customers. There is considerable information available about the financial condition of your customers. These will be analyzed. Understanding how your company contributes to the performance and profitability of its customers is a key contributor to the selling process. This has been used successfully by the many of our clients.  more...
From Bpminstitute.org
Using BPM Discipline with Six Sigma Lean Methodologies instructor led trainingon-line e-learning cbt (computer based)group study and discussioncoursewareself directed ...tire organization is continuously focused on ensuring the customers' needs for effective process performance and the business' need for efficiency and profitability. By structuring the entire improvement initiative according to business processes there would be fewer overlapping initiatives and more cross-departmental collaboration. Because this would create a big picture view, leadership could  more...
Advanced Process Management Principles - Key to Sustainability instructor led trainingon-line e-learning cbt (computer based)group study and discussioncoursewareself directed ...aviors to look at the value that the business creates for customers systemically. This is easier said than done. This is an advanced course and will be of most value to those participants who have a strong base of practical experience. This interactive workshop presents essential principles from a non-technical perspective with a focus on management behavior. The session will address  more...
From Hospitality Concepts of St. Louis
Conflict Resolution Conflict Resolution is a class that is taught on premsis. Typically we look for a class size of a minimum 20 employees. This can be split up over 2 classes in a two day period. I will travel to your location and teach the seminar to your employees and empower your employees to handle difficult situations with guests, customers, clients and other fellow employees. Your employees will learn  more...
From Demand Planning, LLC
Best Practices in Demand Planning Sales Forecasting - One Day Workshop instructor led training Best Practices in Demand Planning and Sales Forecasting One Day Workshop Holiday Inn, Totowa, NJ | January 13 2011 8: 30am to 4: 30pm Organizations spend a lot of time and resource on forecasting efforts to improve the accuracy of the demand forecasts that are used in their supply chain. The practices adopted and a poor process design can actually hamper your goals of an accurate demand  more...
CPG Demand Planning and Forecasting Web Workshop instructor led trainingon-line e-learning cbt (computer based)group study and discussionworkshop / seminar ...ences and retail promotional policies. Just a few of your customers can exert a great influence on your planning, logistics and execution processes. However, the large retail customers have also created the infrastructure and the technology that provides consumer and retail shelf take-away data, as well as enhanced visibility into the inventory positions at both store and warehouse. The key is  more...
From The Innovation Games Company
Innovation Games for Customer Understanding in Mountain View CA ... and services, place great emphasis working directly with customers. But how do you elicit what your customers truly want from your product or service? This course tackles this challenge by revealing how a variety of serious games can help you develop the understanding that forms the foundation of innovation. During the two days, youa ™ll learn what each Innovation Game will  more...
Innovation Games Master Course for Consultants in Mountain View instructor led traininggroup study and discussionbookworkshop / seminar ...sh perspective on how to use a variety of games with your customers to develop the understanding that forms the foundation of innovation. Youa ™ll find that if you use them, youa ™ll come to understand what your customers really want. Youa ™ll have fun doing it. Perhaps more importantly, theya ™ll have fun doing it. Armed with this understanding, youa ™ll be able to  more...
From 911EDA, Inc
Advanced Altium Designer Training 911EDA, Inc. offers advanced Altium Designer Training. We have found that it is difficult to prepare a "standard" advanced training course because Altium Designer offers so many advanced features. The solution was to create a course based on our customers' needs. Our advanced instructor will work with you to identify the specific areas you want to cover and prepare material based on those  more...
From The Innovation Games Company
Innovation Games for Customer Understanding in Toronto ...t emphasis on having development teams work directly with customers. But how do you elicit what your customers truly want from your product or service? This course reveals how serious games can help you develop the understanding that forms the foundation of innovation. Based on Luke Hohmann's book, Innovation Games ®: Creating Breakthrough Products through Collaborative Play, this  more...
Innovation Games for Customer Understanding in Hamburg ...t emphasis on having development teams work directly with customers. But how do you elicit what your customers truly want from your product or service? This course reveals how serious games can help you develop the understanding that forms the foundation of innovation. Based on Luke Hohmann's book, Innovation Games ®: Creating Breakthrough Products through Collaborative Play, this  more...
Innovation Games Master Course for Consultants ...sh perspective on how to use a variety of games with your customers to develop the understanding that forms the foundation of innovation. Youa ™ll find that if you use them, youa ™ll come to understand what your customers really want. Youa ™ll have fun doing it. Perhaps more importantly, theya ™ll have fun doing it. Armed with this understanding, youa ™ll be able to  more...
From PTR Training
Interpersonal Business Communication instructor led training This course builds a foundation of relationship skills to help you communicate, respond to conflict, handle difficult situations, and relate to customers and coworkers. You will earn interpersonal skills to help develop professional rapport and defuse bad situations. You will increase cooperation, enthusiasm, personal productivity, and most importantly, job satisfaction.  more...
From The Innovation Games Company
Innovation Games for Customer Understanding Are you a practitioner who wants to use Innovation Games primarily on your own projects or with your own internal teams? Are you a product manager, team lead or product development professional who wants to use the games to get better information from your customers. Are you a sales professional who wants to get a better handle on your accounts needs? The Innovation Games ® for Customer  more...
Innovation Games Practitioner Course Mountain View CA ...ower innovation by enabling you to better understand your customers. What you will learn: In this interactive, two-day course, taught by Luke Hohmann, you will learn how to plan, play, facilitate and post-process game results. After completing the course, you will be able to use Innovation Games ® in new product development and ongoing product development processes to  more...
Innovation Games Practitioner Class Chicago instructor led traininggroup study and discussionbook ...ower innovation by enabling you to better understand your customers. This interactive, two-day course, taught by Luke Hohmann and Lowell Lindstrom covers: * Discussion of Innovation Games ® and Market Research * High-level planning, playing and post-processing Innovation Games * Detailed planning, playing and post-processing the results of several case studies that enable  more...
From Washington Consultants, LLC
QuickBooks Workshop coursewarebookworkshop / seminar QuickBooks Seminars The Following Items will be addressed >Install QuickBooks financial software >Set-up company profile >Create customer, vendor and item account >Create sales tax features >Enter outstanding invoices >Enter unpaid bills >Create customized forms >Creating employee payroll accounts >Setting up financial institutions account balances >Creating bank & credit card  more...
From Manufacturing Executive Institute
Driving Business Performance With New Metrics and Incentives ... while competitors in the same industry, serving the same customers post poor results? Leadership is often presented as a simple one-word reason for this difference in performance. Upon deeper examination, one will discover that it is not just the caliber of leadership but is often the caliber of the performance metrics which the leaders are charged to achieve. These metrics serve as  more...
SupplierProcess Engineering FundamentalsHow to Manage Suppliers Like Internal Work Centers ...ent quality components and reliably provide them to their customers at the lowest total cost with the fewest possible transactions. This new breed of purchasing develops partnerships with suppliers and takes a PROACTIVE role in matching the suppliera ™s complete suite of capabilities with the receiving factorya ™s needs. Driving down purchase prices is now combined with requirements  more...
Using Value Stream Mapping to Drive Waste out of Support Functions ... core processes are adding value to your company and your customers. - Be introduced to specific value engineering tools that can help your company identify process enhancements that will make your support functions more efficient and effective. - Develop a clearer understanding of the composition of value-adding and non-value-adding activities. - Be introduced to specific tools that can  more...
Constructing and Maintaining the Market Requirements Definition - The Critical Missing Link in Sales Forecasting Forecasting requires data from the past (historical sales data), data from the present (direct communications with sales staff and customers) and data the future (the Market Requirements Definition, or MRD). The MRD is a document that expresses all that needs to be known about products, markets and customers; looking into the future. The MRD is the Chief Forecastera ™s view into what will  more...
Three Techniques to Reduce Aggregate Sales Forecast Error by MORE THAN 25 Percent in LESS THAN 100 Days Reducing forecast error IS what the Chief Forecaster does! All forecast error eventually results in increased inventory error. When actual sales arrive at a rate less than the forecast, the result is residual inventory. Likewise, when actual sales outstrip the forecast, customers backorders result which almost always results in someone swearing to never let that happen again resulting in an  more...
Project Management Fundamentals ...T essential elements of project organization a Project customers and sponsors have roles too a Techniques for selecting the best project team members a Categorize project-centric people into FOUR categories: a Project Analysts a Project Participants a Project a Impactsa a Project Leaders & Champions a Skills, matrices and the role they play a The care & feeding of  more...
From OST Global Solutions, Inc
Proposal Win Themes Development Workshop The course walks you through the purpose of win themes and their building blocks. Then, it advances the learning beyond the mere mechanics to the inner core of win themes. It shows how to design win themes that deeply touch the customers exactly where and how it is necessary, in order to become memorable and influence them to select your company.  more...
Win Themes Development Workshop This workshop offers valuable skills in win themes development as the most important element of proposal persuasion. The course walks you through the purpose of win themes and their building blocks. Then, it advances the learning beyond the mere mechanics to the inner core of win themes. It shows how to design win themes that deeply touch the customers exactly where and how it is necessary, in  more...
From Terrateach
Apple Keynote 09 training For Presentations ...o deliver presentations that will inform and delight your customers and audience. WIth visually stunning transitions, 3D charts, video, audio and a host of other features, Keynote is rapidly becoming the presentation software of choice for people who want to make the maximum impact. It's time to get on board! In this one-day Apple Keynote 09 training class, you will cover all aspects of  more...
From Manufacturing Executive Institute
THREE Techniques to Reduce Raw Material and Finished Goods Safety Stocks by MORE THAN 25 Percent in LESS THAN 100 Days ...fety stock can result in lost sales and perhaps even lost customers. Finding the right balance between too much and too little safety stock is essential. There are several techniques for reducing safety stocks in the raw and finished goods categories. It is however important to remember, that safety stocks should ONLY exist to cover independent demand or supply variations. There should  more...
THREE Techniques to Reduce Days-Sales-Outstanding DSO by MORE THAN 15 in LESS THAN 100 Days ...can point to more than just poor receivable collections. Customers who dona ™t pay on time are not always customers in financial trouble. A high DSO can (and often does) indicate poor delivered quality, unreliable deliveries and other bad behavior from the selling company. Thus, the DSO metric can be more than just a static measure of receivables. Properly understood, DSO can also be a  more...
From Sonic Training
Adobe Photoshop Introduction (Beginning) Class instructor led training ...sing Photoshop CS2 for final print and web output. Target customers are advertising agencies, marketing agencies, production houses, or departments that work in such disciplines within the larger organization. Prerequisites: Basic PC skills are necessary to complete this course. These skills include: a basic understanding of a computer's operating system, launching an application, creating and  more...
From Radium Soft
SQL SERVER DBA SQL Server comprehensive training program contains both Database Administrator and Business Intelligence Developer concepts. The first part of the program focuses on database administration which includes SQL Server 2008 installation, configuration, and maintenance. This also covers the market demand concepts such as T-SQL, SQL Server Replication, Log Shipping, Database Mail, Database Mirroring  more...
From headTrix Training
Social Media Marketing Training in Los Angeles or Live Online Save 200 ...ork of supporters, and promoting to millions of potential customers This course will cover the basics of social media marketing, explore techniques for employing social media as a marketing tool and present ways to develop strategy. Designing your Facebook landing page, creating a YouTube channel, setting up a Twitter account, and how to update them all together and use them to promote your  more...
From Courage Speaks, LLC
Powerful Communication Skills When you speak, do people listen? Develop the ability and confidence to speak up and be heard. Your ability to communicate is key to your career and personal relationships. Learn what it takes to communicate assertively and get results! Manage emotions and confront conflicts with confidence. Be able to deliver feedback and respond to criticism with grace and strength. Project a professional  more...
From OneSource Professional Training Solutions, Inc
ISOIEC 20000 Foundation Course Virtual Instructor Led ...nagement System in the delivery of quality IT services to customers. This course also includes preparation for the ISO/ IEC 20000 foundation certification examination offered by EXIN Course Objectives a Educate organizations seeking ISO/ IEC 20000 certification a The training provides best practices as outlined in ISO/ IEC 20000 series of documents a Demonstrate the  more...
From Courage Speaks, LLC
How to Deal with Difficult Demanding Customers Amazing Phone and In-Person Strategies ... MASTER THE SECRETS TO DEALING WITH DIFFICULT, DEMANDING CUSTOMERS Reduce frustration, and know what to say when. Handle challenging situations while delivering excellent service. If you work in customer service, government agencies, or call centers, you may find yourself faced with challenging, difficult, frustrated or just plain rude people daily. Learn what it takes to handle them  more...
Dealing with Difficult Demanding People Amazing Phone and In-Person Strategies ...CUSTOMERS Reduce frustration, and know what to say when. Handle challenging situations while delivering excellent service. If you work in customer service, government agencies, or call centers, you may find yourself faced with challenging, difficult, frustrated or just plain rude people daily. Learn what it takes to handle them successfully and confidently! Leta ™s face it, it  more...
From The Ryan Group
Sales Negotiations instructor led trainingworkshop / seminar ...olving Negotiation Skills so that you can work with your customers in devising creative solutions for their problems and/ or needs; builds your Questioning Techniques to improve the overall communication process... making your job easier of selling the value-added benefits of your product/ service; provides you the tools to ensure you are known as a Subject-Matter-Expert in your field(s); and  more...
From National Safety Awareness, LLC Training Center
CPR HEALTH CARE PROVIDER ...tification. My Company is based on the belief that our customers' needs are of the utmost importance. Our team is committed to meeting those needs. As a result, a high percentage of our business is from repeat customers and referrals. Clients NSA has certified to date: Dentist, Orthodontist, Gastrointestinal M. D's, Teachers, Nurses, Nursing students, RN's, LPN's, Personal Trainers,  more...
From Marigold Consulting
Would You Like Fries With That Supersizing Your Customers Service Experience ...customers and clients are the lifeblood of your business. How are you keeping them happy? In this session, we'll unlock the keys of supersized customer service. You will learn unique methods of reinforcing customer service through training, devise techniques to encourage customer satisfaction feedback, develop a win-win policy of resolving customers' complaints, and outline your customers'  more...
From MIS Training Institute
Fundamentals of Internal Auditing instructor led traininggroup study and discussion In this three-day seminar you will learn the concepts of traditional and operational auditing and gain proven tools and techniques for performing effective audits. You will get a solid background in the basics of documenting and evaluating internal control/ fieldwork techniques. Using specifically formulated case exercises, you will examine the critical elements of internal auditing: assessing  more...
From Best@Selling
Master Selling Series ...ir sales cycle? They are more effective at helping their customers make the best buying decisions. You can learn the clues that will show you how to quickly build a strong business relationship with your customers. When you learn how to a Speed-Reada your customers, you will be able to be more persuasive. Your customers will more easily hear your selling message so they can make a  more...
From R&D Technologies, Inc.
SolidCAM Hands On Training Workshop ...ined. For more than two decades, thousands of worldwide customers have relied on the performance of innovative CAM solutions provided by SolidCAM. The hallmarks of SolidCAM are its ease-of-use combined with its powerful CAM functionality and customized post-processors that generate ready-to-go CNC code. SolidCAM is widely used in the mechanical manufacturing, electronics, consumer products,  more...
From LJL Seminars (tm)
What is Customer Service instructor led training This is our one-day basic customer service program which focuses on understanding what customer service is all about. During this workshop we will cover understanding what customer service really is to learning how to deal with customers professionally.  more...
Customer Service Telephone Techniques instructor led training This is our one-day customer service training program which focuses on customer service telephone techniques. During this workshop we will cover how to deal with customers over the phone as well as face-to-face DESIGNED FOR: Executives Managers Sales People Customer Service Representatives Anyone in a customer focused position  more...
Customer Service & The Use of Email instructor led training This is our one-day customer service training program which focuses on customer service and the use of Email. During this workshop we will cover how to deal with customers using email. DESIGNED FOR: Executives Managers Sales People Customer Service Representatives Anyone in a customer focused position  more...
From The Modeling Agency
Predictive Analytics and Data Mining - Strategic Implementation instructor led traininggroup study and discussion ...xpected lifetime value of every customer account," "Which customers are likely to open a money market account," or "How will production quality be affected if various resources are adjusted?" WHAT YOU WILL LEARN - Basic principles and terminology for predictive analytics - Who is utilizing predictive analytics, and why - What are common project pitfalls and how to avoid them  more...
From Fathom Corporate Training
TIME MANAGEMENT FOR SALES TRAINING WORKSHOP instructor led traininggroup study and discussionworkshop / seminar Time is a salespersona ™s most valuable asset. Salespeople are tasked with many of the same administrative responsibilities as the rest of the team. But, they also must produce revenues! The number one complaint that salespeople make is that they do not have enough time in their schedules to do what they are being paid to do: SELL! Time management training for salespeople is designed for  more...
CUSTOMER SERVICE SKILLS WORKSHOP instructor led traininggroup study and discussionworkshop / seminar ...r staff. That means that only 30% of your ability to keep customers happy is based upon your product or service features alone. This customer service skills seminar gives participants new insight into specific customer behavioral styles. It teaches students to address both the personal and process needs of the internal and external client. Students learn to implement easy to use customer  more...
MANAGEMENT SKILLS TRAINING WORKSHOP instructor led trainingworkshop / seminar ...customers! This leadership skills workshop helps managers understand that increased communication and trust are the keys to leading team members and long-term organizational success. Our supervisory skills workshop is critical for managers who are leading through rapid change such as merger, acquisition or increased employee turnover. This hands-on management training course teaches  more...
CONSULTATIVE SALES TRAINING WORKSHOP instructor led traininggroup study and discussionbookworkshop / seminar ...customers voice about sales people? It is that sales representatives simply dona ™t take the time to listen. They "tell" and attempt to sell prematurely. Consultative selling means: To first uncover and fully understand the goals, problems and needs of the customer, then, and only then, offer options and recommend relevant solutions. This intensive, hands-on, exercise driven program  more...
From Anchor Planning Group
Customer Service instructor led trainingon-line e-learning cbt (computer based)group study and discussion ...nding of and empathy for the challenges and issues facing customers in order to better serve their needs. Accountable: Develop skills to meet the organizationa ™s customer service expectations. Learn service management strategies, including how to turn difficul customers into partners. Responsive: Learn partnering and negotiating tools and techniques in order to understand and  more...
Diversity and Inclusion instructor led trainingon-line e-learning cbt (computer based)group study and discussionworkshop / seminartrain the trainer The question on many people's minds today is: are we there yet? We help your organization answer the question. The diversity journey has evolved, moving beyond Affirmative Action, EEO and compliance to a greater focus on exploring the value of difference, and on making the connection between workforce (the people we hire), workplace (the environment we create for them), and marketplace (customers  more...
From The Leaders Institute
High Impact Leaders instructor led training ...question are: Nervousness Speaking to Groups Difficult customers Employees that don't do what they're supposed to do Boring Meetings that run too long Coworkers that let the team down Personal conflicts Constantly increasing workload This course was designed to help people strengthen skills to overcome these and other challenges in the workplace and to help us become more  more...
From Fathom Corporate Training
SELLING BRAND VALUE instructor led traininggroup study and discussionworkshop / seminar ...tional "real estate" held in the minds and hearts of your customers. Communicating your TOTAL BRAND VALUE vs. PRICE alone to current and potential customers drastically improves your ability to compete in a saturated marketplace. When your firma ™s brand and its products and services are completely differentiated from the competition, your odds for success are exponentially increased.  more...
SEMINARS HOW TO GIVE GREAT CUSTOMER SERVICE instructor led traininggroup study and discussionworkshop / seminar ... staff. That means that only 30% of your ability to keep customers happy is based upon your products or services features alone. This Customer Service Skills workshop gives participants new insight into specific customer behavioral styles. It teaches students to address both the personal and the process needs of the internal and external client. Students learn to implement easy to use  more...
SALES SKILLS WORSKHOP instructor led traininggroup study and discussionworkshop / seminar ...customers voice about sales people? Sales representatives simply don t take the time to listen and determine real needs before proceeding. They tell and attempt to sell prematurely. This intensive, hands-on, exercise driven program teaches skills that increase awareness and build listening skills. We benchmark your current sales technique and help you where you need it most.  more...
SALES PROCESS SEMINARS instructor led traininggroup study and discussionworkshop / seminar ...es Process Seminar What is the number one complaint that customers voice about sales people? Sales representatives simply don t take the time to listen and determine real needs before proceeding. They tell and attempt to sell prematurely. This intensive, hands-on, exercise driven program teaches skills that increase awareness and build listening skills. We benchmark your current sales  more...
From Mobile Technical Institute
High Impact PR instructor led traininggroup study and discussion ...manager, it is vital that you let prospective and current customers know about your products and services in a cost effective and efficient manner. This seminar is designed to provide you with information and resources that can improve your ability to generate publicity and goodwill for your business or organization. Topics included will include: the role of public relations in small  more...
HIPAA Privacy Regulations instructor led training HIPAA regulations affect every type of business that has access to health information related to its employees and/or customers. This class provides a basic overview the HIPAA privacy regulations, including, individual rights, privacy standards, protected information, compliance reviews, violation consequences, and more.  more...
From TechKnowledge Systems
The Remodeling Game ...ges? Smaller jobs, more competition, cheaper competition, customers less willing and able to spend, trends towards Green, building science, cheaper electronics, new products, Lead Paint (RRP) requirements, energy codes, health care reform, unstable home prices, lack of consumer financing, and changing family structures have changed your world. Business volume is down for most companies,  more...
From Professional Education Strategies Group, Inc
Defining and Writing Better Requirements instructor led trainingon-line e-learning cbt (computer based)group study and discussioncoursewareworkshop / seminar Overview Defining a clear set of customer requirements is an essential and important first step to successful software projects. This seminar provides proven, trusted methods for identifying, analyzing, specifying and documenting better user requirements for software projects. What You Will Learn a How to identify user reqruirements a Common requirements definition problems and  more...
From Service Strategies
Field Service Manager workshop / seminar This 4 day course is dynamic and interactive, with students frequently working in small groups, presenting findings and working on the course case study. Field service managers must be able to manage in an environment of highly skilled, technical people. He or she must be able to lead, coach, and facilitate the activities of these people toward the accomplishment of the evolving technical  more...
Support Specialist workshop / seminartrain the trainer ...oblem resolution techniques, communicating with difficult customers, negotiating strategies, metrics, knowledge management, mentoring, project management and teamwork. Participants find that the course builds on previous support specific programs and prepares them for a role of senior support analyst/engineer. This course further enhances the communication and advanced business practices skills  more...
Problem Solving and Troubleshooting Workshop ...lution includes using excellent communication skills with customers at different knowledge levels while simultaneously making judgments about the information provided and asking key questions to gather the appropriate information. This can present a significant challenge to support professionals - especially in today's market where customer satisfaction is derived from effective communication  more...
Support Representatiive workshop / seminartrain the trainer Superior customer service is critical to continued success for any service organization. This 1-day course introduces entry-level service representatives to the fundamental principles and techniques required for excellent customer service delivery. As the first, or principal, line of contact with customers, service representatives have a unique and challenging opportunity to influence customer  more...
From Parts Now! LLC
Printer Communications instructor led training ...customers who need to know more about printer communications; print drivers, connectivity, and firmware. This course will address all three sections in detail, including network card configuration, printer connectivity for common Ethernet networks, parallel and USB, driver installation setup and troubleshooting, also firmware, which is quickly becoming a must know skill in the field. This class  more...
From Proactive Human Resource Services, LLC
EEO Compliance Training PROPERLY TRAINED MANAGERS ARE AN EMPLOYERa ™S MOST VALUABLE ASSET We train on all aspects of ADAAA, Discrimination, FMLA, and all components of an effective EEO (Equal Employment Opportunity) policy. PHRS strives to align your company goals with your employee abilities. By providing training to managers, you will build trust and integrity within your business, which will positively affect  more...
From The Training Associates
Configuring and Administering Microsoft SharePoint 2010 Bootcamp ... (LOB) applications in conjunction with internal business customers. At Course Completion After completing this course, students will be able to: a Plan and deploy SharePoint 2010 in the enterprise a Configure the fundamental service and logical components of a SharePoint implementation a Administer SharePoint using the user interface and Microsoft Windows PowerShell a  more...
From SAI Global
GFSI Overview & Comparison Course instructor led traininggroup study and discussionworkshop / seminar ...providers associated with the food supply chain. Since customers are becoming better educated and more informed and are now requesting retailers and suppliers in all food supply and manufacturing markets to fully comply with one of these standards, how does your organization make the right choice? This event contains a wealth of information, advice, and guidance and provides attendees with  more...
From Management Training Systems, Inc.
Creating a Resilient Organization instructor led trainingon-line e-learning cbt (computer based)e-bookbookworkshop / seminar Riding the Roller Coaster of life and our ability to employ resilience during the ups and downs can make the difference between our success and failure in our personal life and on the job. Individuals and organizations have been faced with positive and negative experiences (the ups and downs) and have had to draw upon resilience to meet situational demands. The ability to call upon your  more...
From Parameter Security
CISSP Certified Information Systems Security Professional ...e by providing the highest standard of security for their customers', employees', stakeholders' and organizational information assets. (ISC) , the only not-for-profit body charged with maintaining, administering and certifying information security professionals via the compendium of industry best practices, the (ICR) CBK ®, is the premier resource for information security professionals  more...
From Training4Breakthroughs
Emotional Intelligence Emotional Intelligence Programs a Emotional intelligence may be the best predictor of success in life." Time Magazine Leaders or team members who are weak in Emotional Intelligence (EI) may rely on intellectual analysis for problem solving and miss important nuances. They are often confused about what drives them and surprised by the reactions of others. Without EI we may be unaware  more...
From Manners That Sell
Manners That Sell - Adding the Polish that Builds Profits instructor led training Manners That Sell teaches your employees how to interact with customers and clients using courtesy, rules of good manners, respect and instructs them on how to handle themselves at business or networking events. Give them the competitive edge they need to build profits.  more...
Networking Magic - Connect with Confidence instructor led trainingDVD Learn how to prepare for and profit from any networking opportunity, whether ita s a planned event or a chance encounter in an elevator. Being comfortable talking with others on a professional and personal level helps you develop more profitable relationships  more...
Dining for Profit - Is that your bread plate or mine instructor led trainingDVD You can have your cake and eat it, too. Just make sure youa re using the right fork! This fun and informative presentation arms you with a full menu of strategies that will have your clients eating out of your hand.  more...
Lydia Ramseys Six Secret Sales Weapons instructor led training Don't make it easy for the competition to steal your key customers. Keep customers and increase the bottom line by teaching your employess the six critical secret sales weapons from Lydia Ramsey.  more...
From Object Knowledge, Inc
Business Process Modeling and Analysis ...fficiency and reduce cost +Extend your processes to your customers and suppliers, and embed your organization's knowledge into your new business process Process improvement efforts often stall in the implementation stage. During the this course, you will learn how to avoid the common pitfalls, improve communication between business and IT and develop a common language. This course will also  more...
From Case Western Reserve University - Executive Education
Negotiations Made Easy Oct 25 2012 ...r discussions with investors, board members, and internal customers, at the heart of every negotiation is a The Power of Nicea a getting what you want by helping the other side get what it wants. In this highly motivating and practical session, learn a straight-forward, immediately applicable approach to negotiating that will allow you to construct better agreements, close more deals,  more...
Getting the Best Results A Practical Framework for Solving Business Problems Oct 16 & 17 2012 Business changes in an eye blink. Executives are constantly bombarded with a plethora of potential opportunities and obstacles to growth. The challenges to success are relentless, and great ideas are simply not enough. In a world of rapid, constant change, managers do not have the time to thoroughly evaluate every option on the table. Based on the premise that creative and logical decisions  more...
Innovation by Design Creating Powerful Customer Experiences and Solutions May 2 3 2012 ...an experience-oriented strategy deepen relationships with customers, expand control over the value chain and change the value proposition of their products and services. Implementing such a strategy is a daunting challenge because of the dramatic shift required in managerial, technical and organizational thinking. Perpetual innovation requires new organizational forms that are based on  more...
From Soaring Eagle Enterprises
Customer Service Certification Series ... program is the personal connection that we have with our customers and how we successfully interact with them and exceed their base need set. Beginning with baseline skills including communication and professional courtesy, Customer Service Professional Excellence will grow competencies and skills needed to win customers consistently and constantly. Every aspect of service delivery is  more...
From Organizational Learning Systems
Managing People in the Lean System instructor led traininggroup study and discussionbookworkshop / seminar ...h strategic objectives and create superior value to their customers. Managers are responsible for the design and daily support of the operational system that enables all team members to accomplish their tasks in a safe and effective manner that provides personal satisfaction and opportunities for learning and improvement. This three-day workshop introduces operational and support leaders to  more...
From Lasko School of Log Building
Professional Log Builder Training Program ...d Finishing log shell, moving and re-assembly onto customers waiting foundation Log Stair styles pre-assembly and application Log Railing systems Log Building Code Estimating and Quoting Projects Business Up-start (appr 63 hours of off campus evening classes) Intro to Business Start-up Money Management Biz Planning 1 Biz Planning 2  more...
From Chivas Engineering & Consulting, Inc
Transformational Leadership ... way you interact with your employees, share holders, and customers. This transformation will become a key element in the way employees see you as a leader. Corporations and Governments that continue to operate today as they did in the past will soon find themselves unable to transform the challenges of a changing global economy. Change is inevitable and you must prepare for the new challenges  more...
From Communico Ltd.
The MAGIC of Customer Relations instructor led trainingworkshop / seminartrain the trainer ...Customers and deliver meaningful and memorable customer experiences. When you choose to create a true MAGIC culture, you will build trust, strengthen relationships and increase loyalty. COURSE OBJECTIVE Develop your associatesa ™ ability to deliver exceptional service to every customer, external or internal. Whether that interaction occurs in a contact center, an office, a retail  more...
From Strategic Consulting Partners
Leading and Supporting Change We experience change every day, in business, in our communities, in our homes, in our churches. Often change has a bad rap. We are creatures of comfort and dona ™t mind things staying the same for a while so we can enjoy the good times, enjoy a rest, not have to think about it. Competitiveness Requires Improvement. We live in a competitive world. Commerce is now global and for us to succeed  more...
From Basic Learning Systems
Customer Driven Quality study at homecoursewareself directed ... the single most important part of your business. If your customers receive friendly, professional service, even the most difficult among them may return to buy again. Our e-workbook will teach you how to communicate with the client both in person and by telephone. The exercises and discussions show them how to keep calm under pressure, how to handle difficult customers, and how to probe for  more...
From Save On Training
Microsoft Dynamics GP Installation and Configuration 8505 instructor led trainingcoursewaree-bookDVDbookworkshop / seminartrain the trainercomputer lab ...r confidence and minimizes the installation time for your customers. Microsoft SQL Server is discussed as it specifically applies to the optimization of Microsoft Dynamics GP. The course covers the installation of Microsoft Dynamics GP and the installation of the related products that are listed in the agenda. This course does not discuss the setup and use of the application because these  more...
8814 Microsoft Dynamics GP Installation and Configuration instructor led trainingcoursewarecd rombookworkshop / seminartrain the trainercomputer lab ...s confidence and minimizes the installation time for your customers. Microsoft SQL Server 2005 is discussed as it applies specifically to Microsoft Dynamics GP. The course covers the installation of Microsoft Dynamics GP and the installation of the related products listed in the agenda. This course does not go into the setup and use of the application as these topics are covered by other  more...
From Learning LAB Associates
Assertive Communication instructor led trainingworkshop / seminartrain the trainer ...ive yes man/woman? Are your co-workers, teammates, and customers adversely affected by ineffective, passive communication? Use a Personal Communication Style Profile to rank your level of communication assertiveness and passivity. Then, learn four techniques to say what you mean and mean what you say in a direct, non-intimidating manner. Assertive communication is direct, credible,  more...
From The Bluestar Group LLC
Prospecting Strategies and Skills instructor led traininggroup study and discussionworkshop / seminar This seminar develops participant's ability to dramatically increase their ability to gain face-to-face meetings with customers, prospects and referral sources. Marketing letters, telephone prospecting skills, voice mail, email, gatekeepers, and follow-up strategies are addressed through skill practice exercises and feedback.  more...
From Sales Improvement Professionals, Inc.
Making the Register Ring How the needs of the consumer have changed today, how to discover what they want in goods and services, and how to match your company products to those needs. Simple yet effective things that the retail employees can do to improve trust and improve profits. We share how to handle the busy day, the complaining customer, the angry customer. We will show the elements of Superior Customer  more...
From Wintrac Inc.
ITIL CAPABILITY COURSE PLANNING PROTECTION AND OPTIMIZATION PPO ... you will form them for yourself. It is the same with the customers of your IT services. Either IT clearly sets the expectations, or end-users will develop them on their own. During the negotiation and acceptance of Service Level Agreements, IT commits that services will meet their customera ™s requirements for availability, capacity, continuity and security. The ITIL Capability Course  more...
From Tom Borg Consulting
Making Service Count In this 2 hour workshop the participants will learn how to provide the kind of service that will exceed the expectations of their clients/ customers. Participants will learn specific information and skills sets pertinent to their company's service strategy.  more...
From The Koenig Group
Business writing for non-native English speakers ...sionally written letters to help when corresponding with customers. How You Will Benefit a Assert your purpose in a document using the appropriate tone and style a Write and organize effective paragraphs expressing your self clearly and precisely a Recognize and write effective English sentences a Distinguish and apply correct English grammar and usage a Revise and edit  more...
Managing Conflict in the Workplace ... a Kid glove rulesa for handling confrontations with customers or clients Effective Communication: Your Key to Minimizing Conflict and Resolving Disagreements a The 3 Ca ™s of conflict communication a Essential communication skills for resolving disagreements a Conflict-escalating words that you should never use during confrontation a End mixed messages with clear  more...
From Automotive Process Solutions, Inc.
Automotive Fixed Operations Training This workshop presents material in a classroom setting, with emphasis on real world experiences. Participants will have the opportunity to ask questions and practice lessons learned during the workshop. Repair Shop Owners, Managers, and Service Writers will leave this workshop with the knowledge, skills, tools, and confidence to make an immediate impact to their business! Workshop training  more...
From Acceleration Training & Management Consultancy
Bussiness Writing For Administrative Professionals ...nication. Miscommunication has caused the company to lose customers, employees, and productivity. Writing and speaking clearly is essential for all employees. Clear business communication will help to make your working life more fruitful. PROGRAM BENEFITS With the help of lectures, case studies, group work and written exercises, this seminar will demonstrate the causes of poor  more...
From Erpselftraining
becoming an SAP FICO Consultant in short time instructor led trainingon-line e-learning cbt (computer based)study at homegroup study and discussioncoursewareself directedcd rome-bookbookworkshop / seminartrain the trainercomputer lab ...s/ Purchase -. Foreign Currency Valuation -. Dunning to customers Accounts Payable -. Defining Vendor master records -. Posting Invoices & Payments -. Down Payment made & setting off entries -. Automatic Payment Program?? Asset Accounting -. Chart of depreciation -. Defining Asset Master Records -. Integration with General Ledger -. Asset class -. Asset creation -.  more...
From The Koenig Group
Customer Service instructor led training ...d feelings. They are often the first point of contact for customers, a critical component in how customers judge an organization, and ultimately whether they'll want to do business with that organization. In response, organizations expect their telephone service representatives to provide the empathy, knowledge and problem solving abilities that keep customers happy. That's a lot to expect, but  more...
Marketing Skills instructor led training ...d tools you need to increase the spending rate of current customers and cost-effectively acquire new onesa integrate your strategic marketing mix elements with corporate goalsa and maximize the benefits of e-commerce technology. Who Should Attend All managers responsible for their firm's marketing, brand or divisional business and especially for those new to managing marketing, including  more...
From Wintrac Inc.
Customer Service Skills You need to respond to customer service queries via a remote system such as email or the telephone. In order to do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In this course, you will learn important principles and skills you can utilize as a remote customer service representative. You can get a complete list of  more...
From Interpersonal Development
Consultative Selling instructor led trainingworkshop / seminartrain the trainer ...d measuring results. Staff can create revenue by offering customers greater options. They can build customer loyalty by better matching customer needs to products, and by resolving difficult situations to the customer? s satisfaction. Course Modules The consultative sales process Listening and probing for customer needs Overcoming objections and closing Up-selling and cross-selling  more...
From Wintrac Inc.
FileMaker Pro 6.0 Level 2 (Windows) ...ion you need to manage. For example, you may want to link customers with the purchases they make. If you have tried to place this information in a single database, you may have duplicated data unintentionally. In this course, you will use FileMaker Pro to create a system of integrated databases that can manage the information efficiently, and make it easy to alter the system as your needs  more...
FileMaker Pro 7.0- Level 2 (Windows) ...ion you need to manage. For example, you may want to link customers with the purchases they make. If you have tried to place this information in a single database, you may have duplicated data unintentionally. In this course, you will use FileMaker Pro to create a system of integrated databases that can manage the information efficiently, and make it easy to alter the system as your needs  more...
Telephone Etiquette to Support Customer Service (Road Map to Telephone Sales Excellence) This course teaches students how to provide exemplary customer service over the phone. Students will learn about listening techniques, when to use open- and close- ended questions, how to resolve problems, and how to effectively and successfully handle irate customers. You can get a complete list of other Sales Performance classes at  more...
From Christine Donovan & Associates
The Seven Keys to Dazzling Customer Service Learn the principles, tools and techniques for "dazzling" customers at every encounter. Discover how to build customer loyalty and keep dissatisfied customers to a minimum. Facilitated by former manager of the Disney University.  more...
Understanding Your Leadership Style Using a personality assessment, this workshop will give you a clearer understanding of your own leadership style and how it may enhance or hinder your performance as a leader. Youa ™ll also gain a better understanding of what motivates your team members, coworkers and customers.  more...
From Wintrac Inc.
Help Desk Analyst This 4-day course will prepare students for the Help Desk Institutea ™s a Certified Help Desk Analysta certification. It may also be delivered in an a accelerateda 3-day format. Students will learn how to deal effectively with a wide variety of customer situations and to create positive interaction between customers and co-workers. The course also gives an overview of the main Help Desk  more...
Customer Care for IT Telephone Support Staff ...o better understand the hidden messages and language that customers use; to understand how to identify and handle telephone types. It will provide them with questioning techniques and improve their listening skills so that they will be better able to deal with customer complaints. It will give them a deeper understanding of how to deliver real quality customer service and how to retain customer  more...
IT Infrastructure Library (ITIL) Level 2 - Service Level Management(itil) ...with the current and future needs of the business and its customers, improving the quality of the IT services delivered, and reducing the long term costs of service provisions. By collecting the best practices from top companies, the CCTA established a best practice process framework called ITIL, which includes a description of how to organize service management within an organization. All the  more...
Help Desk Analyst(itil) This 4-day course will prepare students for the Help Desk Institutea ™s a Certified Help Desk Analysta certification. It may also be delivered in an a accelerateda 3-day format. Students will learn how to deal effectively with a wide variety of customer situations and to create positive interaction between customers and co-workers. The course also gives an overview of the main Help Desk  more...
Microsoft Office InfoPath 2007 Creating InfoPath Forms ...ng information within your organization, with clients and customers alike, can also be an important task. Microsoft ® Office InfoPath ® 2007: Creating InfoPath Forms is a product that gathers and shares information. In this course, you will use InfoPath to streamline the process of gathering and sharing information. You can get a complete list of other Desktop Application Software  more...
Telephone Etiquette to Support Customer Service (sales performance) This course teaches students how to provide exemplary customer service over the phone. Students will learn about listening techniques, when to use open- and close- ended questions, how to resolve problems, and how to effectively and successfully handle irate customers. You can get a complete list of other Sales Performance classes at  more...
Customer Service Over the Phone (sales performance) In today's competitive environment, customer service is often the key that sets a successful company apart from others. This program ensures that your customer interactions will result in satisfied, happy customers by providing skills to manage all types of customer calls and situations. You can get a complete list of other Sales Performance classes at  more...
What Customers Really Want - and How to Help Your People Deliver It ...n ways of building positive rapport with various types of customers and then apply those skills in activities and exercises throughout the course. They will dive deeper into workplace communication by examining the doa ™s and dona ™ts of technology, and how to use these advances to further their customer alliances. Further groups will practice learned skills in dealing with difficult  more...
What Customers Really Want - and How to Help Your People Deliver It ...n ways of building positive rapport with various types of customers and then apply those skills in activities and exercises throughout the course. They will dive deeper into workplace communication by examining the doa ™s and dona ™ts of technology, and how to use these advances to further their customer alliances. Further groups will practice learned skills in dealing with difficult  more...
Telephone Etiquette to Support Customer Service This course teaches students how to provide exemplary customer service over the phone. Students will learn about listening techniques, when to use open- and close- ended questions, how to resolve problems, and how to effectively and successfully handle irate customers. You can get a complete list of other Sales Performance classes at  more...
Customer Service Over the Phone In today's competitive environment, customer service is often the key that sets a successful company apart from others. This program ensures that your customer interactions will result in satisfied, happy customers by providing skills to manage all types of customer calls and situations. You can get a complete list of other Sales Performance classes at  more...
MAKING PROJECTS WORK ... provide clarity and garner commitment from team members, customers and management. These influential skills are instilled in participants through real-world scenarios, which continually reinforce the skills, techniques and concepts necessary to improve project results immediately upon return to the workplace. PDUs = 16. You can get a complete list of other Project Management classes at  more...
Negotiating Skills for IT Professionals ... more productive when they can negotiate effectively with customers, business users and managers, vendors, and fellow team members. This workshop explains how to use effective negotiating techniques. It describes how to plan for a negotiation, define goals and desired outcomes, prepare ideal, realistic and fallback positions, use bargaining techniques, and deal with difficult individuals and  more...
Microsoft Office InfoPath 2007 -Creating InfoPath Forms Information is a key to the success of any organization. Gathering and sharing information within your organization, with clients and customers alike, can also be an important task. Microsoft ® Office InfoPath ® 2007: Creating InfoPath Forms is a product that gathers and shares information. In this course, you will use InfoPath to streamline the process of gathering and sharing  more...
Excellence in Technical Customer Service ...r service in a technical field, you need to interact with customers to address their technical concerns. To do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In this course, you will apply important principles and skills you can use as a technical customer service representative. You can get a complete list of  more...
IT Infrastructure Library ITIL Level 2 - Service Level Management ...with the current and future needs of the business and its customers, improving the quality of the IT services delivered, and reducing the long term costs of service provisions. By collecting the best practices from top companies, the CCTA established a best practice process framework called ITIL, which includes a description of how to organize service management within an organization. All the  more...
Help Desk Analyst This 4-day course will prepare students for the Help Desk Institutea ™s a Certified Help Desk Analysta certification. It may also be delivered in an a accelerateda 3-day format. Students will learn how to deal effectively with a wide variety of customer situations and to create positive interaction between customers and co-workers. The course also gives an overview of the main Help Desk  more...
Lotus Sametime 7-5-1 User Essentials Sametime enables people in different locations to communicate in real time over the network or Internet and gives you the chat, presentation, audio, and video tools you need to work together on projects or to make effective presentations. "Sametime" refers to a collection of several components that you can use to communicate with your colleagues or customers in real time. You will learn about  more...
Lotus Sametime Standard 8 User Essentials ...s that you can use to communicate with your colleagues or customers in real time. You will learn about these components in this course: Sametime Connect client Sametime Meeting Room Sametime Meeting Center. In this course you will work with the Sametime Standard 8, which includes the full-featured Sametime Connect client and browser-based Instant Meetings. You can get a complete  more...
From 280 Group
Delivering GREAT Demos Design and deliver compelling demos that close the sale with your customers.  more...
PM Fast Track ...ve training course available, and is used by thousands of customers worldwide. It gives Product Managers and Product Marketers a thorough, in-depth and instantly applicable knowledge of every phase of the product lifecycle. This course is ideal for new or mid-level PMs or for Senior PMs who want to brush up on best practices and thoroughly learn the methodology in the Product Manager's Toolkita  more...
From Business Training Works, Inc.
Customer Service Training instructor led traininggroup study and discussionworkshop / seminar ...Based Service Training, Customer Service Skills Training, Customers First, Customer Service Excellence, Customer Service Expertise, Learning Customer Service, How To Serve Customers, Basic Customer Service, Customer Service Excellence Training, Professional Customer Service, Skillful Customer Service, Learning To Serve Customers, Treating Customers Well, Putting Customers First, Customer  more...
From Tango Training LLC
Customer Service for Service Employees As we say in the hotel business, serving customers and guests is like being on stage. Teach your service employees how to treat their jobs like award-winning performances, and give them techniques for handling different types of service challenges specific to your industry.  more...
From Pinnacle Training Group
Fundamentals to Successful Business Relationships instructor led trainingon-line e-learning cbt (computer based) There are fundamentals to everything we do. If we know what they are and focus on them regardless of our industry, we can achieve maximum results. In this session we will discuss three key fundamentals to successful business relationships. They are: Culture: The message you give your customers everyday Service: It's what happens between "Hello" and "thank you" that matters Networking: How to  more...
From JEM Business Solutions
Customer Service - A Strategic Advantage instructor led training Leaders in today s rapidly changing business world have determined that there is more to success than catchy advertising campaigns. Whether it s a business, a professional practice, a health care facility, or a government agency, success comes to organizations that are dedicated to looking after their customers. Quality alone isn t enough. High-performance organizations have realized that their  more...
Coaching Customer Service instructor led training Effective customer service coaches focus on their attention on monitoring performance, providing feedback and recognizing accomplishments. They direct their attention to every level of customer service delivery, working with superstars as well as low performers to improve their customer service skills. Organizations that place high value on attracting new customers, dazzling customers with their  more...
From Training Connection
Communication Training computer lab ...to communicate with peers, supervisors, subordinates, and customers/vendors Promote ideas and handle negotiations Deal with human resource issues. How communication can define companies' culture How managers can build a positive culture Outline Unit 1: Communication Styles and Methods Identify primary and secondary communication styles Communicate using  more...
Customer Service computer lab ...rofitability. Without exceptional customer service, your customers may never return. What you will learn Maintain a positive attitude Show attentiveness to customers Build rapport with customers Use customer friendly language Deal effectively with customer complaints and problems To handle angry and difficult customers Interpret non-verbal communication  more...
QuickBooks Training computer lab ...ts Editing the chart of accounts Working with the Customers & Jobs Working with the Employee Center Working with the Vendor Center Adding custom fields Managing lists Working with bank accounts Writing a QuickBooks check Using bank account registers Entering a handwritten check Transferring money between accounts Reconciling checking accounts  more...
From VRDS
LEAN OFFICE TRAINING instructor led traininggroup study and discussioncoursewareworkshop / seminartrain the trainer ...er problems common to most office-environments. As usual, customers want the job done within an impossible time frame. Throughout the course, participants apply their own ideas based on class content to improve the process and office environment resulting in breakthrough transformations. Each day includes several content delivery methods to practice new Lean concepts and methods in a safe  more...
LEAN INFORMATION TECHNOLOGY (IT) TRAINING instructor led traininggroup study and discussionworkshop / seminarOnsite ... other problems common to most IT-environments. As usual, customers want the job done within an impossible time frame. Throughout the course, participants apply their own ideas based on class content to improve the process and office environment resulting in breakthrough transformations. In addition, IT-relevant examples are presented and discussed throughout the course. Each day includes  more...
From Burgis Successful Solutions
Business Development Module Approach to Grow Your Business instructor led traininggroup study and discussion ...customers or clients for your business or practice? Are you frustrated with marketing strategies that cost a fortune and generate little or no results? Our Business Development System will show you how to create your own specific marketing system to grow your business. People typically think of marketing as - Selling. This is the reason people hate to market, or put an ad in the local  more...
From Not So Basic Training & Consulting
Excellent Customer Service Training instructor led traininggroup study and discussion When someone receives bad customer service, chances are he or she re-tells the story at least ten times. When that same person receives good customer service, chances are he or she tells only a few people. And in today s get-it-now-from-just-about-anywhere market, excellent customer service may be your only distinguishing feature. This popular seminar provides quick, economical and effective  more...
From The Opportunity Thinker
de Bono's Practical Innovation instructor led trainingworkshop / seminar More than ever before employees are being asked to do more with less. It isn t easy. Most companies are tackling this challenge with cost cutting initiatives. This is only part of the solution. If you are cost cutting you can be sure your competitors are doing the same. What s the net gain? Not much in the way of unique added value for customers. The trick is to find practical innovative solutions  more...
From Corporate Education Group
Facilitating JAD Sessions instructor led training ... to facilitate JAD sessions. They will learn to work with customers/users, gather information and manage conflict. They will develop a complete and focused agenda that will help participants to achieve their goals. The program culminates in a mini JAD session. Who Should Attend IT Business Analysts and their managers What You Will Achieve  Hands on experience as you work in a team,  more...
From Business Training Works, Inc.
Sales Training instructor led training Business Training Works, Inc. offers onsite training workshops, seminars, and classes for groups. Our courses are designed for one-hour, half-day, full-day, and two-day formats. For a full course outline, free resources, fee schedule, and company information, visit us at www.businesstrainingworks.com. AVAILABLE SERVICES: Onsite Instructor-Led Programs for Groups: We come to your location.  more...
From Performance Solutions by Design
The Six Principles of Service Excellence Workshop instructor led traininggroup study and discussionbookworkshop / seminar Performance Solutions by Design is pleased to invite you to attend our insightful, action-oriented Service Excellence Workshop. This super-charged workshop is designed for business leaders who are serious about and committed to immediately elevating the level of service provided to their customers on a consistent basis, and its linkage to positively impacting bottom-line results. This workshop  more...
From Entelechy, Inc.
Handling Challenging Situations instructor led trainingcoursewaretrain the trainer Handling Challenging Situations Overview If your job was easy, anyone could do it! You re constantly facing challenges — in fact, that s your JOB! This module helps you address some of the challenges you face in trying to balance company policies and procedures while resolving customer issues and providing a positive customer experience.  more...
Balancing Business and Customer Needs instructor led trainingcoursewaretrain the trainer Balancing Business & Customer Needs Overview In our jobs, we are often required to make decisions that impact others in our organization and the profitability of the company. It is often difficult to balance these decisions with the needs of our customers. In this module, we will take a look at how to make these decisions. We will also explore the various relationships we will have with our  more...
Providing Products to Customers instructor led trainingcoursewaretrain the trainer ...Customers Overview Do your palms sweat thinking about selling ? When you think of sales, does your mind conjure up images of slick-talking, manipulative, sleazy, and pushy people? If so, you may be missing a huge opportunity to be of service to your customer! Customer focus is NOT simply a matter of providing outstanding service in response to a customer s stated needs.  more...
Recognizing Value instructor led trainingcoursewaretrain the trainer Recognizing Value Overview What s important to you? Do you value the products and services that your company offers? Do you think that your attitude impacts what customers think of your company, its products, and its services? The answers are YES, YES, YES!!! This module helps you develop a perspective on value that will enable you to positively position your company s products and  more...
Positioning the Sale instructor led trainingcoursewaretrain the trainer ...onals sell more than others? Simple: they know what their customers need and they satisfy it; they position their product or service to meet the explicit needs of the customer. Less effective sales professionals drone on about the features and so-called benefits of their product or service. But the fact is, a feature is ONLY a benefit if the customer agrees that it s a benefit. Features  more...
Forming Business Relationships instructor led trainingcoursewaretrain the trainer Forming Business Relationships Overview Studies indicate that only 25% of the population has the same type of personality as yours. You struggle to get along with the other 75%. Learn how to do more than just get along with all of your customers: learn how to work with them so they consider you a true partner. More and more, relationships are becoming the difference in sales. People  more...
Searching for Opportunities instructor led trainingcoursewaretrain the trainer Searching for Opportunities Overview Every sales person knows that asking questions is important. But how do you ask questions that get customers to move forward? And move forward with you? And among the hundreds of opportunities that you COULD pursue, how do you decide which ones offer the greatest chance of success and return on your investment of time, resources, and energy?  more...
Impacting the Customer Experience instructor led trainingcoursewaretrain the trainer Impacting the Customer Experience Overview Everything you do or don t do impacts the customer experience! Many things contribute to what the customer experiences while dealing with your company. In order to truly understand what your customers experiences are, we need to better understand what your company offers your customers, who your customers are, what their likes and dislikes  more...
Focusing on the Customer instructor led trainingcoursewaretrain the trainer ...e Customer Overview Increased competition has given customers more choices than they have ever had before. Good customer sales and service have become the norm in the past 15 years. As a result, customers expect more. In a competitive environment, we need to be better than the competition. Each customer needs to feel that he or she has all of your attention as if he or she is the  more...
Exploring Social Styles and Motivators instructor led trainingcoursewaretrain the trainer ...ated). In today s competitive environment, you must treat customers as THEY want to be treated! In this module, you will learn about four different styles, how to recognize each style, and how to communicate with customers flexing to THEIR style. You ll learn your own style and the style of some of your colleagues (and your manager). Use your knowledge of social styles to give you a  more...
Communicating Effectively instructor led trainingcoursewaretrain the trainer ... Effectively Overview How do you make sure that the customers are receptive to us? Approach each interaction with the right mindset AND with a strong set of communication skills — presence, listening, questioning, relating, and checkbacks. Customers expect to be heard. Customers expect to be dealing with a competent, knowledgeable rep. Customers expect you to be accurate. Convey  more...
From Granite Bay
Implementing Best Practices in Multishift Operations instructor led traininggroup study and discussionworkshop / seminar ...etitive global cost pressures and increasing demands from customers are requiring manufacturers to build products faster, better and cheaper. While most plants deliver annual improvements of 3-6% in Key Performance Indicators (KPIs), world-class companies have been able to slash unit costs by a third, quality defects by two-thirds and lead times by up to 90% in three years. But a  more...
From Value Based, Inc.
Value Based Selling - A Consultive Sales Methodology instructor led trainingon-line e-learning cbt (computer based)self directedcd romworkshop / seminartrain the trainer ...ucts, services, company, and people to your prospects and customers. In Today s Economy Selling Value is No Longer Optional . . It s Mandatory!! Since the course's release in 1993 thousands of sales and customer service professionals from the U.S., Canada and Europe have been trained on the methodology. Past participants have increased their sales by 20% to 30% within 12 months of completing  more...
From Corporate Education Group
Quality Assurance for the Business Analyst instructor led training ...ttention because of their potential for enormous damage.  Customers and end-users are demanding increased quality.  The increased use of offshore development also requires new ways to assure quality.  Business Analysts need to understand the software QA process, and to manage and implement sound QA practices. You will gain practical exposure to Quality Assurance by following a project from  more...
From American IT
Microsoft Operations Framework Changing Quadrant instructor led training ...'s products and technologies. This course lets Microsoft customers learn about the changing aspects and functions within an enterprise operations environment. In addition this course provides a knowledge base for Microsoft deliverers (field consultants go-to partners) of customer solutions with respect to the changing quadrant. This course will be delivered through Microsoft Services  more...
Implementing and Supporting Microsoft Windows XP Professional instructor led training ...o address the implementation and desktop support needs of customers that are planning to deploy and support Microsoft Windows XP Professional in a variety of stand-alone and network operating system environments. It provides in-depth hands-on training for Information Technology (IT) professionals responsible for the planning implementation management and support of Windows XP Professional.  more...
From Synergy Solutions International
Telephone & Voice-Mail Etiquette instructor led trainingon-line e-learning cbt (computer based)study at homecoursewareself directedworkshop / seminarclassroom instruction &/or web based Course Description Every time you make or receive a telephone call at work, you are representing yourself, your department and company-to both external and internal customers. The impression you create will be a lasting one. Make sure your voice and mannerism reflect that you are alert and at your best!  more...
From Corporate Education Group
Leading with Values instructor led training This workshop will show you how to develop a code of ethics/shared values statement via a proven, interactive process and embed these shared ethical values into the decision-making process and culture of organizations. These new skills will teach you to translate these values into desired actions and behaviors and to export these values to your customers so that your organization becomes the  more...
Getting Our Message Across Strategies for More Effective and Confident Public Speaking instructor led training ...ting, introducing your products and services to potential customers, speaking on a panel at a professional conference, toasting a colleague at an awards banquet, or delivering a keynote address to business and community leaders, this 2 day course will give you new confidence, strategies and practical tips for approaching the often dreaded public speaking assignment. It will cover both the  more...
Gateway Leadership Certificate Program instructor led training ...ted track record with the enterprise?s products, markets, customers. Investing in the development of time-tested and proven staff incurs substantially less risk associated with hiring the relatively unknown and simultaneously results in committed and dedicated employees. The Leadership Gateway Program (LGP) integrates into the learning design each student?s environment and unique needs  more...
From Richard Chang Associates, Inc.
Line Of Sight With Performance Scorecards instructor led traininggroup study and discussionPackaged Training Program ... performance problems and reinforce business outcomes for customers, employees, and other stakeholders. Following RCA's proven, six-phase Performance Scorecard model, your managers, supervisors, and leaders can develop and deploy critical performance measures. This highly-interactive program offers a practical approach to developing measures and feedback opportunities across the organization.  more...
Managing Projects Effectively instructor led trainingPackaged Training Program ... mean overrun budgets, missed deadlines, and dissatisfied customers. Since a well-planned project is "50%" done, this highly-focused program concentrates on the first critical phase of managing projects: planning. Using their own work-related project, participants will learn to define and scope projects correctly; organize and schedule project components; assess project risks and construct  more...
From TrainUtopia
Outstanding Customer Service instructor led training Just servicing customers is not enough. This Outstanding Customer Service course gives all participants a powerful new insight into client behavior, effective tools, and easy to learn skills for creating lasting client satisfaction, relationships, and repeat business. This focused, practical course is useful for anyone who operates or manages any business or department that deals directly with  more...
From Speech Advantage, LLC
Foreign Accent Modification instructor led trainingindividual or small group instruction ...ue employees who effectively communicate with co-workers, customers, and clients. Don't let marginal communication skills slow down your professional achievements! Learn to communicate your ideas more efficiently and effectively. English pronunciation classes take place at your office or the offices of Speech Advantage in Madision, WI. All training is highly individualized and geared  more...
From Proven Training Solutions
Defusing Difficult & Demanding Customers instructor led training More successfully handle the difficult, angry, emotional and demanding customers. Improve the quality of customer service and customer experiences through effective training in interpersonal communication skills, telephone techniques and soothing difficult personalities.  more...
Deliver World-Class Customer Service instructor led training Improve the level and quality of customer service through proven and effective training. Deliver good, old-fashioned world class customer service that sets you apart from the competition. Interpersonal and telephone techniques that leave our customers impressed and coming back for more.  more...
From Hawk Associates
Customer Service Certificate instructor led training ...ful businesses have one thing in common: they treat their customers well. Customers don t care what goes on behind employees only doors; they just want to be helped with what they need! All industries should require basic customer service skills as pre-requisite for employment. This course is designed for incumbent workers who wish to improve their status; Job Seekers and Career Changers  more...
Customer Service for Technical Support Professionals instructor led training ...rt reps. Effectively handling both internal and external customers is an essential skill for IT professionals. Having good technical skills is only half of what you need; the other half is having the skills to gain customer satisfaction, understanding, and cooperation. In this course, you will learn methods for effective communication whether you are talking to customers to gather  more...
From Forex Day Trading
Currency Day Trading Training instructor led trainingon-line e-learning cbt (computer based) Learn how to day trade the currency market for free with a live instructor online. Whether you are an experienced stock or futures trader or a novice, the training will be beneficial for you. The training includes: how the currency market works, how to operate the trading software, and specific day trading strategies that can be used effectively when trading currencies. The training is free for  more...
From Kirk Miller & Associates, Inc.
Building Powerful and Effective Teams instructor led traininggroup study and discussionExperiential \"low ropes\" components Much has been written on, and attempted in, building teams. The benefits derived by and from a group of people who truly work together as a team are legion: greater productivity, happier employees, reduced employee turnover, greater creativity, increased problem-solving ability, and more loyal customers. We offer workshops that explain what teams are, and what they are not. We illustrate how  more...
Customer Service at Its Best instructor led traininggroup study and discussion ...omer service comprises not just the ability to respond to customers when they have questions, but also the ability to make it convenient and desirable to do business with you. We believe that seminars, workshops and skills training should be interesting and inspiring, and should include practical examples that can be applied for immediate results. We break information down into digestible  more...
on-line e-learning cbt (computer based)
online course
 instructor led training
instructor-led class
 study at home
learn at home
 group study and discussion
group study
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