Customers Telephone Seminars - Training Resources

Using Social Media in Collections BenefitsTechnology has changed how we all communicate and do business. Business owners and collectors have the added challenge of trying to contact debtors who may only have a cell phone and no land line; and that use email, text messages or instant messages to communicate. How can you face this challenge while following the laws, following your ethics and without breaking any debt collection  more...

Economic Nexus Standards in State Taxation ...on economic connections to create nexus. Is merely having customers in a state or generating income from a state enough to create tax obligations? This teleconference will explore the concept of 'economic nexus' and update recent judicial and legislative developments. Understand emerging trends in this area and why merely having customers in Ohio and Michigan could subject you to new business  more...

How to Succeed at Selling to Difficult Customers ...Customers today are more demanding than ever. Some will bully you to get price concessions. Others will put off decisions until you cave in. A few will even embellish the truth. Many won't think twice to take their business elsewhere if you can't acquiesce to their demands. Learn how to pro-actively manage your most difficult customer relationships and turn them into thriving and profitable  more...

Best Practices in Commission Pay Plans ...elp your company avoid sales force turnover, dissatisfied customers, runaway expense and in worst cases, litigation, by understanding the core elements and decisions in commission design, management and optimization. Hewitt's Sales Force Effectiveness Practice leader will introduce a framework to help make large, complex, cross-functional decisions about commissions smaller and simpler. This  more...

Doing Business with Distressed Vendors and Customers: Strategies to Employ in Workouts, Litigation and Bankruptcy BenefitsThe strains of the current economic crisis are being felt in every industry and at every point in the supply chain. More and more often, vendors are encountering distressed buyers and buyers are dealing with distressed suppliers. Attend this teleconference and you will learn to recognize the early warning signs of financial distress, and be armed with strategies that can be employed in  more...

GSA Price Reduction Clauses (PRC) in Contracts ...om any lower pricing being offered to other categories of customers without extending the same courtesy to the federal government. It is essential that contractors understand the requirements of the PRC and have adequate procedures in place to ensure compliance. This teleconference will focus on issues relating to the GSA price reduction clause. Specific topics to be included in the discussion  more...

A Privacy Law Primer: What Every Attorney, Compliance and Security Officer Should Know ...ing an ever-larger impact on your relationships with your customers, clients and employees, as well as on your company's management of personal information. Issue-spotting in this area requires some familiarity with the complex state, federal and international regulatory patchwork and nongovernmental standards that now apply, a sense of the practical contexts in which you are most likely to see  more...

Effective Job Rotation Programs: Development and Implementation ...res of global competition were not as pervasive, and when customers for your organization's goods and services were not as demanding. Typical programs touch a narrow segment of the workforce, are limited in subject scope and often operate with goals that do not flex or align with the organization's business strategy. Today, more than ever before, the survival and growth of your organization is  more...

Finding, Qualifying & Closing Sales Leads nIt's getting harder and harder to find new prospects. Once you find them you may think you have a hot one, and suddenly the sale slips through your fingers. There is nothing more frustrating for professional sales people than to spin their wheels with unqualified leads. In this fast paced teleconference learn how to identify good leads, qualify those leads to find the top prospects and then use  more...

SAS 70 Requirements, Obligations, and Audit Survival Best Practices ...customers to become more aware of their vendors' internal controls and security than ever before. Maintaining an up-to-date SAS 70 report based on an audit of the effectiveness your organization's control objectives and activities can help satisfy these customers' concerns. To successfully navigate the SAS 70 audit process, it is important to know as much as possible about what a SAS 70 is,  more...

Green Roof Sustainable Design Techniques ...customers for green roofs appreciate the importance of their decisions to achieving wished-for benefits. Design choices do have implications. All green roof assemblies will not confer equivalent benefits. This teleconference will explain how specific aspects of a green roof design will affect long term waterproofing performance, storm water runoff, energy requirements and sustainability. By  more...

Getting to the Root of Root Cause Analysis ...the permanent and effective solutions that our bosses and customers expect us to come up with? How can we prevent those root causes from creating problems in the first place? n nThis teleconference starts out with an overview of root cause analysis and then drills down to approaches to and elements of root cause, before exploring a laundry list of subjective and analytical tools from the root  more...

FDCPA Claims Based on Collection Letters ...ume of slow-pay and no-pay problems with both vendors and customers. This teleconference is designed to provide an overview of the Federal Fair Debt Practices Act; an explanation of key terms and definitions under the FDCPA; practical guidance on how the FDCPA applies to collection letters; a discussion of recent cases involving claims arising from the use, or misuse of collection letters; and  more...

Payment Fraud ...customers are who they say they are? How do you know if the payments they are making to you, using credit cards or ACH, are good? Fraud is on the rise, with a tough economy and the abundance of malware in the market today, it is only a matter of time before your company becomes a target. As a business owner you need to understand the signs to look for that an order may be bad. You need to  more...

Establishing Payment Arrangements: Beyond Net 30 ...customers. How can you collect that money efficiently and quickly and keep that money coming in? The credit crisis, high fuel costs, job losses, bankruptcies, foreclosures and the failing economy are all contributing to factories closing, job loss and business owners going out of business because they can't get paid. Maximize your in-house receivables, learn how to take specific steps and use  more...

Education-Based Marketing Techniques nIn this fast-paced teleconference, you'll discover how to magnetically attract new customers into your business, while maintaining the dignity, professionalism and respect you deserve. If you're an independent professional, business development manager, sales representative or small business owner, or if you have the responsibility to bring in new business, then this is a must-attend event.  more...

How to Get Your Prospect to Move From "I ll Think It Over" to Yes! ...rive you crazy when you hear the following responses from customers: "I'll think it over" or "Get back with me" or "Let me get back with you on this?" n nOften these phrases can be the kiss of death to your deal or project. Let's face the truth - when you hear someone give those replies, most of the time they're not moving in a positive direction. This teleconference will tell you specifically  more...