Customers Telephone Seminars

How to Use Facebook as an Effective Sales Tool ...ective. It has become harder than ever to reach potential customers using traditional means of communication. Phone calls are guarded by caller ID, voice mail and gatekeepers that are reluctant to allow sales related calls through to buyers and emails quickly find their way to a trash folder. With over 800 million active users Facebook is quickly becoming the destination of most Internet  more...

How to Use Facebook as an Effective Sales Tool ...ective. It has become harder than ever to reach potential customers using traditional means of communication. Phone calls are guarded by caller ID, voice mail and gatekeepers that are reluctant to allow sales related calls through to buyers and emails quickly find their way to a trash folder. With over 800 million active users Facebook is quickly becoming the destination of most Internet  more...

Service Level Fundamentals: Maximizing Business Value ...ve incentives to cause service providers to achieve their customers' desired business outcomes. However, too often customers discover that those service levels are being achieved with reports showing 'green' while the service itself feels 'red.' In these situations, customers often find that those service levels: measure the wrong aspects of the services; are defined too vaguely to be enforced;  more...

User Requirements and Specification Fundamentals BenefitsPoorly written requirements often result in the customer not getting what the customer wanted or needed. In worst case scenarios, the final product doesn't solve the problem or produce anything of value for the customer. The result is money and time wasted. This live audio conference helps those responsible for purchasing products or getting the right thing built generate requirements  more...

Accounts Receivable and Collection Management with QuickBooks by Lorman Education Services BenefitsCash flow is truly the livelihood of any business. It is important that you use the tools and tips available in QuickBooks to get your business's cash flowing quickly. This live audio conference will help you to learn how to optimize your cash flow by properly utilizing QuickBooks for the customer cycle, setting preferences, using reports and tools, and preparing customer and collection  more...

Email Collections: Do's and Don'ts ... collectors have the added challenge of trying to contact customers or debtors who may only use cell phones, have given up their landline phones, and use email, instant messages, social media websites and text messages as their primary form of communications. In this live audio conference, you will learn how you can use email to enhance your customer's experience and streamline your business'  more...

Effective Collections: A Proactive Approach to Credit Management ...enefitsMore than 10,000 businesses have slow or nonpaying customers. How can you collect that money efficiently and quickly, and keep that money coming in? The credit crisis, high fuel costs, job losses, bankruptcies, foreclosures and the failing economy are all contributing to factories closing, job loss and business owners going out of business because they can't get paid. Learn how to take  more...

How to Use LinkedIn as the Best Sales Tool Ever Invented ...as well as identify and connect with prospective clients, customers, networking partners and strategic alliances. Methods of communicating with millions of people that result in greater visibility for you and your business will be discussed. This live audio conference will show you how to showcase your credibility and add value to your network, and teach you the art of building and converting  more...

Economic Nexus Standards in State Taxation ...on economic connections to create nexus. Is merely having customers in a state or generating income from a state enough to create tax obligations? This audio conference will explore the concept of economic nexus and update recent judicial and legislative developments. Understand emerging trends in this area and why merely having customers in Ohio and Michigan could subject you to new business  more...

The Secrets of Successful Customer Onboarding ...nefitsMany companies do not provide an orientation to new customers. This results in customer confusion, lack of customer activation, and eventually leads to customer attrition and negative word of mouth, which can damage a company's value proposition. This audio conference will help you understand the secrets of successful onboarding, and how to work with marketing and customer operations to  more...

Using Social Media in Collections ...nology to maintain a good customer base, keep good paying customers on track, and find and collect from past due customers. Learn how these popular websites can improve your collections, what some of the most common mistakes are when using these websites and how you can avoid them. This audio conference is designed for collections managers, credit managers, attorneys, presidents, vice  more...

Mobile Banking: Banking Without Borders ...l phones to provide unparalleled convenience and value to customers. With the potential to competitively and geographically level the playing field among banks, the regulatory and legal issues implicated in mobile banking products and services merits universal attention. This audio conference will address the banking, privacy and contract issues arising in the adoption and delivery of mobile  more...

Cyber Crimes: Phishing, Pharming and Beyond ...mable quantities of personal information about employees, customers and counter-parties, in addition to storing and using valuable intellectual property and proprietary programs, source code, and technical specifications and models. This information, not surprisingly, is a sought-after treasure trove for increasingly organized cyber-criminals and corporations struggle with how to respond to  more...

A/R Management: Converting Receivables Into Cash ...Cash flow is the lifeblood of any business. Payments from customers are the major source of cash for most businesses. It would be much easier if all sales were paid in advance or at the time of product/service delivery (like in a retail store). Unfortunately, competitive markets demand that credit be extended to customers and this is where AR management becomes so important. This teleconference  more...

Strategies and Techniques for International Debt Recovery ...mize the likelihood of collecting debts from your foreign customers. From the credit application process and sales contract through credit insurance and international litigation and arbitration, he will cover what you need to know to help you mount an effective credit and collection strategy for your international accounts. As in debt collection in general, there is no way to guarantee complete  more...

Doing Business with Distressed Vendors and Customers: Strategies to Employ in Workouts, Litigation and Bankruptcy BenefitsThe strains of the current economic crisis are being felt in every industry and at every point in the supply chain. More and more often, vendors are encountering distressed buyers and buyers are dealing with distressed suppliers. Attend this teleconference and you will learn to recognize the early warning signs of financial distress, and be armed with strategies that can be employed in  more...

How to Succeed at Selling to Difficult Customers ...Customers today are more demanding than ever. Some will bully you to get price concessions. Others will put off decisions until you cave in. A few will even embellish the truth. Many won't think twice to take their business elsewhere if you can't acquiesce to their demands. Learn how to pro-actively manage your most difficult customer relationships and turn them into thriving and profitable  more...

Minimizing Credit Card Processing Fees ... consider. Every payment processing decision impacts your customers' shopping experience. Poor payment processing decisions can lead to hidden costs and lost revenue. In this teleconference, we will review all aspects of the credit card processing cycle for Visa and MasterCard transactions. We will provide you with a core understanding of the processes involved as well as the best practices  more...

GSA Price Reduction Clauses (PRC) in Contracts ...om any lower pricing being offered to other categories of customers without extending the same courtesy to the federal government. It is essential that contractors understand the requirements of the PRC and have adequate procedures in place to ensure compliance. This teleconference will focus on issues relating to the GSA price reduction clause. Specific topics to be included in the discussion  more...

Best Practices in Commission Pay Plans ...elp your company avoid sales force turnover, dissatisfied customers, runaway expense and in worst cases, litigation, by understanding the core elements and decisions in commission design, management and optimization. Hewitt's Sales Force Effectiveness Practice leader will introduce a framework to help make large, complex, cross-functional decisions about commissions smaller and simpler. This  more...

Effective Job Rotation Programs: Development and Implementation ...res of global competition were not as pervasive, and when customers for your organization's goods and services were not as demanding. Typical programs touch a narrow segment of the workforce, are limited in subject scope and often operate with goals that do not flex or align with the organization's business strategy. Today, more than ever before, the survival and growth of your organization is  more...

A Privacy Law Primer: What Every Attorney, Compliance and Security Officer Should Know ...ing an ever-larger impact on your relationships with your customers, clients and employees, as well as on your company's management of personal information. Issue-spotting in this area requires some familiarity with the complex state, federal and international regulatory patchwork and nongovernmental standards that now apply, a sense of the practical contexts in which you are most likely to see  more...

Time and Territory Sales Management Techniques ...with you, and how to proactively manage your accounts and customers' expectations. The goal for this session is to give you valuable insight on how to sharpen your skills to be more pro-active with your time and how you manage your territory. The result: You'll walk away with practical information on how to close more sales with less effort. Sales managers, directors, account managers,  more...

Finding, Qualifying & Closing Sales Leads nIt's getting harder and harder to find new prospects. Once you find them you may think you have a hot one, and suddenly the sale slips through your fingers. There is nothing more frustrating for professional sales people than to spin their wheels with unqualified leads. In this fast paced teleconference learn how to identify good leads, qualify those leads to find the top prospects and then use  more...

Getting to the Root of Root Cause Analysis ...the permanent and effective solutions that our bosses and customers expect us to come up with? How can we prevent those root causes from creating problems in the first place? n nThis teleconference starts out with an overview of root cause analysis and then drills down to approaches to and elements of root cause, before exploring a laundry list of subjective and analytical tools from the root  more...

Payment Fraud ...customers are who they say they are? How do you know if the payments they are making to you, using credit cards or ACH, are good? Fraud is on the rise, with a tough economy and the abundance of malware in the market today, it is only a matter of time before your company becomes a target. As a business owner you need to understand the signs to look for that an order may be bad. You need to  more...

Establishing Payment Arrangements: Beyond Net 30 ...customers. How can you collect that money efficiently and quickly and keep that money coming in? The credit crisis, high fuel costs, job losses, bankruptcies, foreclosures and the failing economy are all contributing to factories closing, job loss and business owners going out of business because they can't get paid. Maximize your in-house receivables, learn how to take specific steps and use  more...

Education-Based Marketing Techniques nIn this fast-paced teleconference, you'll discover how to magnetically attract new customers into your business, while maintaining the dignity, professionalism and respect you deserve. If you're an independent professional, business development manager, sales representative or small business owner, or if you have the responsibility to bring in new business, then this is a must-attend event.  more...

How to Get Your Prospect to Move From "I ll Think It Over" to Yes! ...rive you crazy when you hear the following responses from customers: "I'll think it over" or "Get back with me" or "Let me get back with you on this?" n nOften these phrases can be the kiss of death to your deal or project. Let's face the truth - when you hear someone give those replies, most of the time they're not moving in a positive direction. This teleconference will tell you specifically  more...