Customers Web-based Seminars

Three Secrets of Extraordinary Customer Service You Can Implement Today Learn what you are not doing that you could be doing to win over your customers with extraordinary customer service.  more...

Findability Tricks - Getting Google to Love Your Website Free 1-hour seminar and learn some of the best insider tricks to improve your "Google Juice." You'll get some easy ones and some hard ones, so there'll be something for everyone to use immediately to get more love from Google, and get found by customers online! Register to get login details.  more...

Business Development Strategies ...It is less expensive and takes less time to keep existing customers than to acquire new ones. Isna ™t it time you started staying in touch and show your clients you care? Hand to Hand Contact offers a fast, cost-effective solution that makes it easy to stay in touch with your valued customers. SendOutCards lets you choose from more than 13, 000 customizable postcard or greeting card  more...

Making it Easier to connect with Customers and Colleagues - and Bring Home the CASH - Webinar By Trainhr If you Google Networking for Business, you will get one billion nine hundred million results! Many of them are tips and techniques on "how to do it." But what about how to "get yourself to do it?"  more...

Dealing with Difficult People ...le come in all aspects of professional life. They can be customers, co-workers or team members. They can even be your boss. The first view in Dealing with Difficult People is to identify the common types and hybrids of difficult people and then move into understanding the motivations and reasons that people become difficult. Converting understanding into performance and action, Dealing  more...

Customer Service Excellence-The Keys to Great Service ...program explores. Individual interaction skills with customers is also an important part of Customer Service Excellence-The Basics. Often overlooked but with a significant impact on tone and customer transactions is the use of professional courtesy. The words that were learned in childhood are many times overlooked when dealing with our customers. Customer Service Excellence-The Basics  more...

FIRST CALL RESOLUTION HOW TO DEFINE AND MEASURE ...ces reported at 86%. However, this means that 14% of your customers are contacting you more than once (or twice) to resolve their issues! Repeat calls are costly not only to operations and the bottom line, but they negatively impact customer satisfaction. 34% of customers who didna ™t get their inquiry or problem resolved will likely to go to a competitor. What does losing that  more...

Before You Hit Send How to Write Business-Friendly Emails That Create Emotional Connections and Leave Customers Saying WOW ...tep, how to craft customized, friendly emails that answer customersa ™ questions and leave customers with a WOW reaction. Creating a Winning Email Style: Build instant rapport with your customers by writing with a casual, contemporary tone The 6-Step WOW formula for Emails How to write short, descriptive subject lines and why you should How to structure your email for  more...

Marketing Your Black Belt ...sues: Customer Acquisition: The process of finding new customers is expensive. Marketing: Advertising is expensive, and you may not have the specialized skills or time to create sophisticated websites or professional-looking marketing materials. Customer Retention: It is hard to stretch limited resources in order to spend time with existing customers while trying to acquire new ones.  more...

Contact Centre Group 2010 Webinars Lean Six Sigma Demystified Practical Easy to Implement Ideas A Handy Guide for Managers Su ... already providing the right products and services to its customers. To be LEAN and efficient, the focus should be on a set of measures that answer the following questions: a Are we providing the correct services to our clients using the most skilled agents? a Are we providing those services in the best possible and most cost efficient way? Many contact centers have not discussed  more...

Increase Your Success By Focused Spending This webinar will help you clarify what you company stands for, what its non-negotiable, bedrock values are. Once you know who you are, you can create priorities, organize them, and achieve them ... and attract customers, investors, donors, partners, and employees to your business. This free management training webinar will teach you how to make each dollar and minute count.  more...

Results-Based Planning How to WOW Your Funders with Your New Strategic Plan This webinar will give you a format for developing a results-based plan. We will focus on: * Writing strong, measurable and meaningful strategic results; * Learning about outcomes, indicators, and targets for defining and measuring your strategic results; * Providing an outline, examples, and sample tools for creating your organizations plan; * Showing funders how much your  more...

Winning Sales Attitude This webinar demonstrates how your relationship with yourself and others greatly impacts your sales. The first component encourages you to focus on ways to improve and avoid focusing on past mistakes. In the second component, youa ™ll see how a negative attitude becomes a self-fulfilling prophecy and what to do about it. The third component gives examples of how personal and professional  more...

How to Build Communities in the Social Media and Energize Your Customers Towards Your Brand While Achieving Business Objectives All social media channels have their own USP. Given the need of the hour almost all of us have an account in most of these most popular social media websites. Several of us create communities, join others' communities, answer to posts, create posts, etc. But do we always do all such activities to achieve the purpose that took us there. Do we always strategize our moves in the social media? If the  more...

Closing More Sales Webinar This webinar shares strategies for converting more leads into sales. In the first component, youa ™ll learn how to get in front of more decision-makers. The second component demonstrates how to ask more intelligent questions and shorten the sales cycle. The third component helps you move prospective customers to new customers, and ultimately maturing clients. In the fourth component, youa  more...

Effective use Of Social Media For Entrepreneurs Every day millions of people are using social networking and creating social media content. Originally viewed as simply entertainment for teenagers, nowadays social networking is the fastest growing way for companies to: * market their products and services * engage their customers * generate more leads and shorten the sales cycle * expand their brand This session on "Social  more...

Opportunities of Starting a healthcare venture ... for its prompt and professional service amongst both its customers and the principal companies represented. Emergent today operates in the high-growth disciplines of Cardiac Rhythm Management, Vascular Intervention, non-invasive Cardiology, Surgery, Pathology and Blood-banking, clean air OT, Diabetology and Ophthalmology among others. emergent Medi-Tech has floated joint ventures with key  more...

Differentiating Your Business In this webinar youa ™ll learn the importance of branding yourself and your business. The first component encourages you to become a product and industry expert. The second component demonstrates how your competition is helping you without even knowing it. In the third component, youa ™ll discover what truly differentiates your brand from the competition. In the fourth component, youa  more...

6 Months Industrial Training in Delhi for B TechBEMCA ...evelopment combined with our hands-on expertise helps our customers to establish their presence on the net in a professional fashion. Our Vision Our vision is to offer client-ready quality from the very first day of service, 24/ 7 support, a long-term rewarding customer relationship. Our Mission Our mission is to build long term relationships with our clients even  more...

Oracle Financial R12 Online Training ...tup Distribution o Sets Define Remittance o Banks Setup Customers o Banks Define Collectors o Define Statement Cycle o Define Dunning Letter o Define Dunning Letter Set o Define Auto Cash Rule Set o Define Profile Customer o Class Enter Standard o Customers Enter Quick Customers (Optional) o Define Transaction Types o Define Transaction Sources o Enter and Maintain Invoice o Enter  more...

Online Training for Oracle CRM R12 with 6y Real Time Expert ...ions and Organizations a Currencies and Calendars a Customers a Employees, Users and Resources a CRM Application Foundation - Notes, Tasks & Calendars a CRM Application Foundation - Territory Management a Lead Management a Opportunity Management a Forecasting a Sales Contracts a Sales Offline a Marketing Online Campaign Management Oracle Sales Flow :  more...

Online Training for Oracle Financial R12 with 6y Real Time Expert ...tup Distribution o Sets Define Remittance o Banks Setup Customers o Banks Define Collectors o Define Statement Cycle o Define Dunning Letter o Define Dunning Letter Set o Define Auto Cash Rule Set o Define Profile Customer o Class Enter Standard o Customers Enter Quick Customers (Optional) o Define Transaction Types o Define Transaction Sources o Enter and Maintain Invoice o Enter  more...

Customer Service ... Statewhat customer service means in relation to all your customers, both internal and external a Recognize how your attitude affects customer service a Identify your customersa ™ needs a Use outstanding customer service to generate return business a Build good will through in-person customer service a Provide outstanding customer service over the phone a Connect with  more...

Project Management using Microsoft Project Training Course Online Classroom ...vides customized training and tailor made courses for its customers in the project management domain. The courses are based on real time project case studies and scenarios and provide a very hands-on learning to the participants. Projecting has provided training to a variety of domains including Power and Energy, IT, Engineering, Banking and Finance, Telecom and Pharmaceutical to its customers.  more...

Empower Others to Promote Your Business ...ey re happy to promote you to their peers, colleagues and customers; so much so, that by the time you learn of a particular opportunity, it s a done deal! Sales guru Andrea Sittig-Rolf pushes referral marketing to the next level with her proven Ambassador Method. Power Referrals teaches her step-by-step process of creating and deploying an army of referral-givers who do the selling for you  more...

Use Customer Service to Win Loyal Clients ...n service is blas , price becomes the decision driver for customers. If you aren't committed to delivering a high-level service experience, be prepared for a never-ending price war that slashes your margins. Today's marketplace demands that companies deliver consistent, stellar service to retain their existing clients and attract new ones. The service your customers experience will  more...

Advanced Customer Service Planning for Services Firms ...ey leave for the competition. Not only don't dissatisfied customers buy other services from you, they don't provide referrals either and they tell others not to do business with you either. All of this can be avoided with a customer service plan aligned with the desires of your clients. Susan Hoekstra, customer service strategist and author of the widely-acclaimed book 'The Service Journey,'  more...

Business-to-Business Prospecting ...tudies to showcase the results you ve created for current customers as a powerful tool to attract new customers. Give quality leads to get quality referrals. Write powerful proposals Proving the return-on-investment of your solution. Join us for Business-to-Business Prospecting: Innovative Techniques to Get Your Foot in the Door with Any Prospect and learn how to fill your pipeline with new  more...

Customer Service for a Social Media World ...esigned To Delight Your Clients For Retention and Growth Customers are more demanding than ever and with social media; it's never been easier to share their customer service experience with the world. The question is whether that message is positive or negative. And customer satisfaction isn't just about keeping clients. Satisfied clients buy more services, provide references, and serve as a  more...

Driving Business Development Using Modern Principles of Productivity ...elopment is simple build relationships and secure clients/customers. But getting it done is hard. To develop business, you must consistently repeat a series of small steps, but executives and professionals often fail to do this because they lack a simple, easy-to-use method for getting it done. The result is missed opportunities to grow and expand their business. This one-hour eseminar provides  more...

Create A Winning Workplace Culture ...ce to Drive Profits Employees want to work for a winner. Customers want to buy from a winner. Winning creates positive energy in the workplace where employees are inspired and over perform. Bottom-line, companies with winning workplaces succeed while losing ones fail. In this tough economy, it's more critical than ever to instill a culture founded on the thrill of winning as part of your  more...

How to Become A Great Sales Leader ...n effective communicator with your sales team, peers, and customers to get support for your management plans Make tough decisions and uphold your values while continuing to gain team support Find a mentor to help your own personal growth and development As an added bonus, the first 50 registrants receive Walter Hoff's leadership planner to help you implement the teachings from this session.  more...

Put the Relate Back Into Relationship ...ir business, their industry, their competitors, and their customers. In this program, you'll discover practical online research tips, tricks, and tools you can use to find critical business information, and how to apply it to provide long-term client value. You will learn: Tips and tricks for popular search engines get it right the first time The 'Invisible Web' Web sites most people and  more...

Dogs are born to hunt. Is your sales staff born to sell? ...aining, management training not to mention lost sales and customers. This webinar defines the importance of building a sales team with strong DNA. You will learn how different markets need different DNA and be introduced to tools and processes to successfully identify the specific DNA required for your market. Discussion: 1. Four crucial elements of Sales DNA and their importance to the  more...

Customer Service Strategies to Increase Revenue ...ing your bottom-line issue. You can't afford to have your customers feel your pain as they represent a tremendous opportunity to grow your business. It s critical to deliver WOW! customer service even when dollars are tight. Teri Yanovitch, former Disney Institute speaker and co-author of the best-selling book Unleashing Excellence The Complete Guide to Ultimate Customer Service, teaches  more...

Brand Busters: How What You Say And Do Can Ruin Your Reputation ...customers seem confused when they interact with your sales or customer service departments? Have you had trouble getting the clients or projects you really want? Is your marketing and advertising failing to bring the results you need? It could be that you re busting your brand sending out signals through your words and actions that contradict the brand image you want to project. By reviewing  more...

How to Handle Customers Who File for Bankruptcy What You Need to Know Before Working With A Claims Trader Another customer filed for Chapter 11 bankruptcy and the pain sets in that you will never see a penny of the outstanding receivables. Then, the call comes from a claims trader who offers you sixty cents on the dollar for the outstanding debt. It's as if a fairy has come to rescue you It's all too tempting, but there are legal risks when  more...

Develop A Marketing Plan to Retain and Grow Your Customer Base ...evolutionary, most companies don't know what drives their customers to buy, and what else they can sell them. Worse yet, they leave the door wide-open for their competitors to steal their customers. Leveraging your customer base could be the low-hanging fruit to grow your revenue quickly and exponentially especially during difficult economic times. Laurence Bernstein, 30-year marketing expert  more...

Turn Business Blogging into Your Highest ROI Marketing Tool ..., low-cost communication tool to reach your prospects and customers. Eric Knight, one of America's leading experts in both online and offline marketing, works with business professionals to help them use their blog to grow their business. He teaches you the secrets to driving blog readership and engaging your customers without pulling dollars out of your marketing budget. As a business and  more...

Get Your Sales Team Selling with Confidence! ...dence from a deeper understanding of themselves and their customers. Melody provides the tools to overcome selling objections along with a new, fresh perspective of selling. Sales people will be re-energized and rejuvenated taking their sales career to the next level. In this webinar, you ll learn: Strategies to shift your selling perspective from interfering and imposing to positive and  more...

Use Customer Service to Win Loyal Clients ...n service is blas , price becomes the decision driver for customers. If you aren't committed to delivering a high-level service experience, be prepared for a never-ending price war that slashes your margins. Today's marketplace demands that companies deliver consistent, stellar service to retain their existing clients and attract new ones. The service your customers experience will  more...

How to Become A Great Sales Leader ...n effective communicator with your sales team, peers, and customers to get support for your management plans Make tough decisions and uphold your values while continuing to gain team support Find a mentor to help your own personal growth and development As an added bonus, the first 50 registrants receive Walter Hoff's leadership planner to help you implement the teachings from this  more...

Turn Your Tradeshow Booth Into an Experiential Environment ...customers will remember an experience long after they have forgotten the details. Your booth hardware is brought to life when you add the experience. During this webinar you will learn: - The three elements to create a booth experience: Memorability, Connectivity and Interest. - How to incorporate the five senses into your display - Draw visitors to your booth with colors, lighting, flooring  more...

How to Build a Million Dollar Database There s Power In Who You Know! ...eferral relationships. 1. Learn how to attract and 'woo' customers in to doing business with you 2. Learn how to communicate in a way that lands you new business, repeat business and referrals 3. Learn how to close 40% more business just by following up! 4. Learn a proven, turn-key system that helps you generate repeat business with your existing customer relationships and referral sources 5.  more...

Create A Winning Workplace Culture ...ce to Drive Profits Employees want to work for a winner. Customers want to buy from a winner. Winning creates positive energy in the workplace where employees are inspired and over perform. Bottom-line, companies with winning workplaces succeed while losing ones fail. In this tough economy, it's more critical than ever to instill a culture founded on the thrill of winning as part of your  more...

Create A Winning Workplace Culture ...ce to Drive Profits Employees want to work for a winner. Customers want to buy from a winner. Winning creates positive energy in the workplace where employees are inspired and over perform. Bottom-line, companies with winning workplaces succeed while losing ones fail. In this tough economy, it's more critical than ever to instill a culture founded on the thrill of winning as part of your  more...

Driving Business Development Using Modern Principles of Productivity ...elopment is simple build relationships and secure clients/customers. But getting it done is hard. To develop business, you must consistently repeat a series of small steps, but executives and professionals often fail to do this because they lack a simple, easy-to-use method for getting it done. The result is missed opportunities to grow and expand their business. This one-hour eseminar provides  more...

Use Customer Service to Win Loyal Clients ...n service is blas , price becomes the decision driver for customers. If you aren't committed to delivering a high-level service experience, be prepared for a never-ending price war that slashes your margins. Today's marketplace demands that companies deliver consistent, stellar service to retain their existing clients and attract new ones. The service your customers experience will  more...

Empower Others to Promote Your Business ...ey re happy to promote you to their peers, colleagues and customers; so much so, that by the time you learn of a particular opportunity, it s a done deal! Sales guru Andrea Sittig-Rolf pushes referral marketing to the next level with her proven Ambassador Method. Power Referrals teaches her step-by-step process of creating and deploying an army of referral-givers who do the selling for you  more...

Driving Business Development Using Modern Principles of Productivity ...elopment is simple build relationships and secure clients/customers. But getting it done is hard. To develop business, you must consistently repeat a series of small steps, but executives and professionals often fail to do this because they lack a simple, easy-to-use method for getting it done. The result is missed opportunities to grow and expand their business. This one-hour eseminar  more...

Turn Your Tradeshow Booth Into an Experimental Environment ...customers will remember an experience long after they have forgotten the details. Your booth hardware is brought to life when you add the experience. During this webinar you will learn: - The three elements to create a booth experience: Memorability, Connectivity and Interest. - How to incorporate the five senses into your display - Draw visitors to your booth with colors, lighting, flooring  more...

Become Your Prospect s Trusted Advisor How to Build Confidence that Turns Prospects Into Buyers Only 28% of buyers trust a message from a company. The Wall Street Journal found 92% have more confidence in information they find online themselves than from a company source. Prospects hit search engines first when they decide to solve a problem. They ask their friends and colleagues for referrals and opinions. They look for information  more...

Increase Lead Generation with Social Media How to Personalize E-Marketing to Attract Inbound Demand Buyers are only finding content relevant to their needs 42% of the time. If content isn t relevant, you ve lost leads without giving your company a shot. The top two marketing imperatives are increasing demand and enticing new audiences to engage. Company-focused messaging won t cut it. While it s long been touted that content is King, the  more...

The Tao of Creating Customers for Life ...Customers for Life are the answer to every sale and marketing professionals dream. Customers that are loyal, that provide good margins, that offer sincere valuable referrals are the type of customers we want for life. 'The TAO' translates from Chinese to be the way. So the way of creating customers for life is what this webinar is all about. Taken from three years of research, we are shown  more...

Create a Sticky Lead Nurturing Process Use e-marketing to increase qualified leads and shorten sales cycles. According to Marketing Sherpa, 64% of companies with a lead nurturing process are dissatisfied with their results. Every company needs more sales-ready leads. But, unless nurturing content syncs with the way they think, the dissatisfaction will continue. Your leads have taken control of the buying process. They decide when or  more...

How Marketing Can Help Sales Sell More Sales Enablement Drives Revenue Growth PACE research finds that salespeople only spend 23% of their time actually selling. Salespeople spend too much time in early-stage lead generation instead of late-stage selling. They clamor for more qualified leads, but only follow up with about 30% of the leads marketing provides. With budgets tightening and sales cycles lengthening, companies can t  more...

How to Create Profitable Customer Relationships ...eting ROI Into Client Retention Has your business lost customers in the last 5 years? Can your business afford to spend dollars recruiting new customers only to lose those customers to your competition? Technology and globalization have created a very competitive business climate making it more difficult and more expensive to attract and retain customers. Your company s success is based on  more...

Customer Service for a Social Media World ...esigned To Delight Your Clients For Retention and Growth Customers are more demanding than ever and with social media; it's never been easier to share their customer service experience with the world. The question is whether that message is positive or negative. And customer satisfaction isn't just about keeping clients. Satisfied clients buy more services, provide references, and serve as a  more...

Powerful Follow-up Techniques That Drive Prospects to Buy Sales Tactics to Unclog Your Sales Funnel Low closing ratios on outstanding proposals is one of the biggest issues plaguing sales organizations large and small. Most salespeople simply don't know how often to contact prospects, or what to do or say when they do contact them. They end up doing the same things their competitors do, with increased pressure to reduce price to close sales. David  more...

How to Handle Customers Who File for Bankruptcy What You Need to Know Before Working With A Claims Trader Another customer filed for Chapter 11 bankruptcy and the pain sets in that you will never see a penny of the outstanding receivables. Then, the call comes from a claims trader who offers you sixty cents on the dollar for the outstanding debt. It's as if a fairy has come to rescue you It's all too tempting, but there are legal risks when  more...

Conduct a Brand Audit Does Yours Pass the Test? ...hods to generate helpful feedback from your employees and customers All registrants receive Shannon s brand audit template. As the President and founder of Go-To-Market Strategies, Shannon Kavanaugh has over 18 years of experience in sales and marketing of products and services in the high-tech and manufacturing industries. She is responsible for the strategic direction and management of the  more...