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Customized Training Seminars and Classes

From Contacts Plus

AT&T Certificate for Call Center Team Leaders

...prehensive classes that can be presented on your site and customized to fit your needs. The program is designed to focus on improving the skills needed to add value to job performance and exceed customer expectations. The class size is controlled to maximize the personal experience. Classes are small enough for one-on-one interaction with the instructors, yet large enough to share experiences more...

From Next Levels Consulting

Conflict Management ... management techniques N. B. Content can be modified (Customized) as per customers requirements & business objectives Course Outlines -What is Conflict? -What is Conflict Resolution? -Understanding the Conflict Resolution Process -Conflict Resolution Styles with the Thomas-Kilmann Instrument a Collaborating a Competing a Compromising a Accommodating a Avoiding -The Role of more...

Communicating with Influence ...and other participants N. B. Content can be modified (customized) as per customers requirements & business objectives Course Outlines -Communicating to Influence and Inspire: A Starting Point -Building Personal Credibility: Understanding Different Communication Style -Be SMART: Goal Setting for Peak Performance -So, How Am I Doing?: Delivering Performance Feedback -Do You Know What more...

Basic Communication Skills ...situations assertively N. B. Content can be modified (Customized) as per customers requirements & business objectives Course Outlines -The Basics: The Ten Commandments of Positive Relationships -Self-Awareness: Being in the Know -Road Blocks: Recognizing Communication Barriers -The Dance: Asking Questions and Listening for Answers -Body Language: Communicating Without Saying a Word more...

Effective Marketing Communication ...ur product or service. N. B. Content can be modified (Customized) as per customers requirements & business objectives Course Outlines -Marketing communications and brand equity especially the marketing communications mix. -The communication process. -Developing effective communications, especially the eight steps in effective marketing communication. * All courses are delivered more...

Designing and Managing Services ...t and manage services. N. B. Content can be modified (Customized) as per customers requirements & business objectives Course Outlines -The nature of services, including the distinctive characteristics of services. -Marketing strategies for service firms. -Managing service quality. * All courses are delivered by Certified instructors (please contact us for more details about more...

Distribution Decisions and Logistics ...place at minimum cost. N. B. Content can be modified (Customized) as per customers requirements & business objectives Course Outlines -Marketing channels and value networks. -The role of marketing channels. -Channel design decisions. -Channel management decisions and channel integration. -Market logistics decisions. * All courses are delivered by Certified instructors (please more...

Pricing Strategy and Decisions ...e price for a product. N. B. Content can be modified (Customized) as per customers requirements & business objectives Course Outlines -Understanding pricing. -Steps in setting the price. -Adapting the price, and initiating and responding to price changes. * All courses are delivered by Certified instructors (please contact us for more details about instructors qualifications) more...

New Product and Brand Decisions ...nd manage new products N. B. Content can be modified (Customized) as per customers requirements & business objectives Course Outlines -New-product options and challenges in new-product development. -Managing the development process. -The consumer adoption process. -Marketing strategies and the product life cycle (PLC) -What is brand equity and building brand equity * All more...

Market Segmentation Target Marketing and Market Positioning ...to do so distinctively N. B. Content can be modified (Customized) as per customers requirements & business objectives Course Outlines -Developing and communicating a positioning strategy -Market targeting -Bases for segmenting consumer and business markets -Levels of market segmentation * All courses are delivered by Certified instructors (please contact us for more details more...

Marketing Information Marketing Research and Market Demand ...an, and how to get it. N. B. Content can be modified (Customized) as per customers requirements & business objectives Course Outlines -Components of a modern marketing information system a internal records and marketing intelligence. -The marketing research process (especially steps 2 and 3). -Vocabulary for demand measurement, estimating current demand, estimating future demand. more...

Know Your Customer Understanding Buyer Behavior ...ence purchase behavior N. B. Content can be modified (Customized) as per customers requirements & business objectives Course Outlines -What influences consumer behavior? a Culture, Social Factors, Personal Factors, Psychological Factors -The buying decision process- the five-stage model a Problem recognition a Information search a Evaluation of alternatives a Purchase more...

Marketing Strategy and Planning ... a good marketing plan N. B. Content can be modified (Customized) as per customers requirements & business objectives Course Outlines -Corporate and division strategic planning a defining the corporate vision / mission a Establish SBU a Assign resources to SBU a Assess growth opportunities of new businesses and reinvigorate , harvest, or divest under-performing businesses more...

Fundamental Marketing Concepts ...e to the organization? N. B. Content can be modified (Customized) as per customers requirements & business objectives Course Outlines -The importance and the scope of marketing, and company orientations towards the marketplace, including relationship marketing- The nature, scope and importance of marketing a Defining marketing a Transaction marketing versus relationship marketing a more...

Marketing for Non-Marketers ...s of the organization. N. B. Content can be modified (Customized) as per customers requirements & business objectives Course Outlines -Understand the basic principles of marketing in the larger context of the business environment. -Identify the impact of marketing decisions on the companys performance. -Understand the business dynamics of marketing and take initiatives in your area. more...

Defining Marketing The Art of Marketing ...lays in organizations. N. B. Content can be modified (Customized) as per customers requirements & business objectives Course Outlines -What is marketing? -Developing customer relationships and value through marketing -Consumer behavior -Organizational markets and buyer behavior -Turning Marketing information into action Identifying market segments and targets -Identifying market more...

Supervising Basics Managing People Made Easy ...th employees and peers. N. B. Content can be modified (Customized) as per customers requirements & business objectives Course Outlines -From There to Here: Making the Transition -Ready, Set, Go: Setting Goals -Asking and Responding: Knowing How to Question and Answer -I Have Something to Tell You: Giving Feedback -Mediation, Please: Managing Conflict -Different Types: Dealing with more...

How to Sell Smarter Professional Selling Skills PSS ...ess & customer loyalty. N. B. Content can be modified (Customized) as per customers requirements & business objectives Course Outlines -Customer Service and Satisfaction -Buyer / Seller cycle -Opening module -SPIN Technique -Benefit statement -Closing -Objection Handling -Account Maintenance * All courses are delivered by Certified instructors (please contact us for more details more...

Effective Change Management ...and remain competitive. N. B. Content can be modified (Customized) as per customers requirements & business objectives Course Outlines -Effectively communicate organizational changes to employees -Help employees help themselves during the phases of transition -Identify the emotional and psychological aspects of change and transition -Overcome resistance to change -Identifying more...

Basic Sales Training Selling Fundamentals ... and network effectively. N. B. Content can be modified (Customized) as per customers requirements & business objectives Course Outlines -Working Hard for Good Fortune: Essential Selling Skills -Picking a Card: Features and Benefits -Gazing at the Crystal Ball: What Customers Want -Avoiding Bad Visions: 10 Major Mistakes -Ensuring a Bright Future: Finding New Clients * All courses more...

Assertiveness and Self-Confidence ... interpersonal situations N. B. Content can be modified (Customized) as per customers requirements & business objectives Course Outlines -What Does Self-Confidence Mean To You? What is Assertiveness a What is self-confidence a The four styles -Obstacles to our goals a Types of Negative Thinking -Communication Skills a listening & Hearing arent the same thing a verbal & more...

Supervision Skills for Managers Coaching Counseling Delegating and Developing ...heir supervision skills N. B. Content can be modified (Customized) as per customers requirements & business objectives Course Outlines -Principals of Management -The Basics of Group Dynamics -Delegation Done Right -Understanding Different Communication Styles -SMART: Goal Setting for Peak Performance -How Am I Doing?: Delivering Performance Feedback -Its Not What You Say: more...

Managing Difficult People ...and dealing with anger. N. B. Content can be modified (Customized) as per customers requirements & business objectives Course Outlines -This for That: Understanding Reciprocal Relationships -Picture Perfect: The Agreement Frame -The Best Maintenance: Preventing Problems -The Five-Step Process: Conflict -Attitude Adjustments: Changing Yourself -How to Calm Down: Managing Anger -Just more...

From Persona International

In-House Freelance Soft Skills Trainers Development Program ...into any of the pre-assembled Course Outlines to create a customized and personalized corporate training solutions on a number of topics, including communication, conflict, interpersonal effectiveness, management effectiveness, sales, and team effectiveness. Youa ll also learn how to build your own custom course outlines based on the unique needs of your organization. In this two days more...