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Exploratory Data Analysis in Six Sigma

Exploratory Data Analysis in Six Sigma ASQ Six Sigma Green Belt (SSGB)
In the Analyze stage of the Six Sigma DMAIC process, you closely examine the output variable (known as y) and its possible causes or input variables (known as x's) collected in the Measure stage to get a deeper understanding of their relationships. The goal of this analysis is to narrow down the many possible x's
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Exploratory Data Analysis in Six Sigma
Introduction to Hypothesis Testing and Testing for Means in Six Sigma

Introduction to Hypothesis Testing and Testing for Means in Six Sigma ASQ Six Sigma Green Belt (SSGB)
The Analyze phase in Six Sigma closely examines the many process inputs identified in the Measure phase to determine if they are related to outputs, and if a relationship does exist, if it is statistically significant. An important tool for this analysis is hypothesis testing. Hypothesis
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Hypothesis Tests for Variances Proportions ANOVA and Chi-Square in Six Sigma

Hypothesis Tests for Variances, Proportions, ANOVA, and Chi-Square in Six Sigma ASQ Six Sigma Green Belt (SSGB)
The hypothesis test is one of the most important tools used in the Analyze stage of the Six Sigma DMAIC methodology. A hypothesis test helps to determine whether or not an observed relationship or difference truly exists between inputs and outputs identified in the earlier stages
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Design of Experiments and Validation of Solutions in Six Sigma

Design of Experiments and Validation of Solutions in Six Sigma ASQ Six Sigma Green Belt (SSGB)
"We are, I think, in the right road of improvement, for we are making experiments," said Benjamin Franklin. In the Improve stage of the DMAIC process, Six Sigma teams design and conduct experiments to study the nature of relationships between input variables and the response variable(s). They do
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Statistical Process Control and Control Plans in Six Sigma

Statistical Process Control and Control Plans in Six Sigma ASQ Six Sigma Green Belt (SSGB)
In the final stages of the Six Sigma DMAIC methodology, once process improvement opportunities are identified and implemented, you need to make sure that the improved processes are controlled to sustain the process improvement gains. Statistical process control (SPC) provides tools which can be used to
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Hypothesis Testing Concepts and Tests for Means in Six Sigma

Hypothesis Testing Concepts and Tests for Means in Six Sigma ASQ Six Sigma Black Belt (SSBB)
In the Analyze phase of the DMAIC methodology, Six Sigma teams analyze the underlying causes of issues that need to be addressed for the successful completion of their improvement projects. To that end, teams conduct a number of statistical analyses to determine the nature of variables and their
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Tests for Variances and Proportions

Tests for Variances and Proportions ASQ Six Sigma Black Belt (SSBB)
As a Six Sigma team moves into the Analyze phase of a project, team members begin analyzing the information and data collected in the earlier phases. During the Analyze phase, Six Sigma teams identify possible sources of variation, underlying root causes, and areas for improvement. It is here where assumptions or hypotheses
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Statistical Process Control SPC in Six Sigma

Statistical Process Control (SPC) in Six Sigma ASQ Six Sigma Black Belt (SSBB)
Ensuring a process is in control is critical to any Six Sigma project, but how do you determine with certainty if a process is on track or requires improvement? Where do you find the 'proof' or solid facts that a process is out of control and requires intervention? By applying statistical process control (SPC)
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Nonstatistical Control Tools Maintaining Controls

Nonstatistical Control Tools & Maintaining Controls ASQ Six Sigma Black Belt (SSBB)
In the final stages of the Six Sigma DMAIC methodology, once process improvement opportunities are identified and implemented, teams need to control the improved processes in order to sustain improvement gains. Process control includes applying tools to continuously monitor and maintain each improved process,
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Sustaining Improvements Gains from Six Sigma Projects

Sustaining Improvements & Gains from Six Sigma Projects ASQ Six Sigma Black Belt (SSBB)
As a Six Sigma project winds down, there are a number of activities that, if utilized, can determine whether the implemented process improvement will continue to meet intended results, thus contributing to the overall and ongoing success of the organization. This course will explore the importance of
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Using Voice of the Customer in Six Sigma

Using Voice of the Customer in Six Sigma ASQ Six Sigma Black Belt (SSBB)
Customers are at the heart of all Six Sigma initiatives, and this focus on customers is what makes Six Sigma an outstanding organizational performance improvement program. The voice of the customer (VOC) is a Six Sigma strategy used to capture requirements and feedback from the customer and to meet their requirements.
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Developing Project Charters and Tracking Six Sigma Projects

Developing Project Charters and Tracking Six Sigma Projects ASQ Six Sigma Black Belt (SSBB)
A project charter is the most important document used to initiate and manage a Six Sigma project, and it is treated as an informal contract between an organization and the Six Sigma team. The project charter articulates the problem that the Six Sigma team is going to work on, and the project's scope,
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Designing and Planning Experiments in Six Sigma

Designing and Planning Experiments in Six Sigma ASQ Six Sigma Black Belt (SSBB)
Six Sigma teams concluding the Analyze phase with a well-understood problem strive in the Improve phase to generate a well-designed solution. Design of experiments (DOE) is a controlled approach to experimentation that enables teams to systematically change the level of one or more input factors and observe the
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Conducting Experiments and Analyzing Results in Six Sigma

Conducting Experiments and Analyzing Results in Six Sigma ASQ Six Sigma Black Belt (SSBB)
Six Sigma teams design and conduct experiments to investigate the relationships between input variables and response variables. By controlling and changing the input variables and observing the effects on the response variables, a Six Sigma team gains a deep understanding of these relationships. After
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Improvement Methods and Implementation Issues in Six Sigma

Improvement Methods and Implementation Issues in Six Sigma ASQ Six Sigma Black Belt (SSBB)
Six Sigma offers many techniques and strategies to improve an organization's processes. As a Six Sigma team moves into the Improve phase, they begin to generate a list of solutions to address the causes of problems in the process. After plans have been developed, the implementation of the improved
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Nonstatistical Analysis Methods in Six Sigma

Nonstatistical Analysis Methods in Six Sigma ASQ Six Sigma Black Belt (SSBB)
Getting to the source of why something has gone wrong in a system or process is critical to identifying the changes necessary for resolving the problem. During the Analyze phase of a Six Sigma project, a Black Belt practitioner utilizes a variety of statistical and nonstatistical tools and methods for analyzing
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Forming Project Teams for Six Sigma

Forming Project Teams for Six Sigma ASQ Six Sigma Black Belt (SSBB)
Forming an effective Six Sigma team for driving improvement projects throughout an organization is essential to Six Sigma success. Six Sigma teams are vital to improving an organization's existing quality to enhance bottom-line performance while reducing costs. The methods used to form and develop a Six Sigma team will have
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Motivation and Communication in Six Sigma Teams

Motivation and Communication in Six Sigma Teams ASQ Six Sigma Black Belt (SSBB)
Six Sigma teams must possess specific qualities to succeed throughout the development stages of their life cycles. Leaders who know how to facilitate teams will greatly enhance their chances for project success, which in turn will benefit their organizations. Motivation is one essential component that can
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Managing Six Sigma Team Performance

Managing Six Sigma Team Performance ASQ Six Sigma Black Belt (SSBB)
Six Sigma Black Belts have the challenging task of managing the full spectrum of personal dynamics that characterize project teams. Each team member provides the team with unique strengths and weaknesses, and combining individuals into a team produces varied results. Besides providing the basic tools and structure for smooth
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Process Characteristics for Six Sigma

Process Characteristics for Six Sigma ASQ Six Sigma Black Belt (SSBB)
To improve the processes behind an organization's products and services, a Six Sigma Black Belt must measure them. But first, they must identify those processes. Among the many Six Sigma tools, several are designed specifically to isolate relevant process variables, determine their relationships to each other, prioritize
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Data Collection and Measurement in Six Sigma

Data Collection and Measurement in Six Sigma ASQ Six Sigma Black Belt (SSBB)
An organization's success depends upon how it delivers on its processes. Before Black Belts can begin to improve an organization's processes, they must measure those processes with the appropriate data. The crucial steps of data collection and measurement precede process improvement in any Six Sigma initiative.
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Six Sigma Measurement Systems

Six Sigma Measurement Systems ASQ Six Sigma Black Belt (SSBB)
Six Sigma measurement systems are vital to improving an organization's processes. Measurement systems encompass the conditions, devices, and the human element of measurement, which together must produce correct measurements and comply with appropriate standards. Measurement error, or measurement variability, is a problem whose
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Basic Statistics and Graphical Methods for Six Sigma

Basic Statistics and Graphical Methods for Six Sigma ASQ Six Sigma Black Belt (SSBB)
Organizations must ensure that their processes and products are extremely consistent, as variations can lead to rejected orders, lower revenues, and eventually, financial disaster. Basic statistics can provide Black Belts with the tools to summarize and assess collected data in a meaningful way. Black Belts
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Probability for Six Sigma

Probability for Six Sigma ASQ Six Sigma Black Belt (SSBB)
Organizations need to make inferences about a population from sample data, and understanding how to calculate the probability that an event will occur is crucial to making those inferences. In a Six Sigma context, it is often important to calculate the likelihood that a combination of events or that an ordered combination of events
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Process Capability for Six Sigma

Process Capability for Six Sigma ASQ Six Sigma Black Belt (SSBB)
In any improvement initiative, organizations must determine whether their existing processes meet the targets and specifications demanded by the business, or by the customer. Measuring and analyzing the capability and performance of a process under review enables organizations to numerically represent and interpret its current
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Nonparametric Tests in Six Sigma Analysis

Nonparametric Tests in Six Sigma Analysis ASQ Six Sigma Black Belt (SSBB)
Hypothesis testing is a process of assuming an initial claim about the population characteristics and then statistically testing this claim using sample data. Testing hypotheses is a very important activity in Six Sigma projects in the areas of analysis, decision making, and change implementation. In conventional
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Processes and Customer Analysis in Six Sigma Projects

Processes and Customer Analysis in Six Sigma Projects ASQ Six Sigma Green Belt (SSGB)
A process is a means of creating and delivering products and services needed by customers. According to Takashi Osada, Japanese author and quality pioneer, "if the process is right, the results will take care of themselves." By Six Sigma standards, a "right process" is one that creates and delivers
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Tools for Planning and Managing Six Sigma Project Opportunities

Tools for Planning and Managing Six Sigma Project Opportunities ASQ Six Sigma Green Belt (SSGB)
In many situations your results are only as good as the tools you use. Knowing which tools to use, and how to apply them effectively, is the key to any endeavor's success. This assertion holds true for process and quality improvement strategies, and Six Sigma and quality improvement teams
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Using Six Sigma Analysis Tools and Metrics for Project Decisions

Using Six Sigma Analysis Tools and Metrics for Project Decisions ASQ Six Sigma Green Belt (SSGB)
Six Sigma is a business improvement methodology that begins by comparing the current state of a company's products and processes to their desired levels. The goal of the Define phase in the Six Sigma DMAIC methodology is to identify improvement opportunities that have the maximum potential for
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Modeling and Analyzing Processes in Six Sigma

Modeling and Analyzing Processes in Six Sigma ASQ Six Sigma Green Belt (SSGB)
"If you can't describe what you are doing as a process, you don't know what you are doing," says W. Edwards Deming, a well-known American quality advocate, statistician, and educator. During the Measure stage of the Six Sigma methodology, you need to identify and map processes and procedures for problem areas
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Statistics and Probability in Six Sigma

Statistics and Probability in Six Sigma ASQ Six Sigma Green Belt (SSGB)
Six Sigma bases its analysis and findings on the facts and figures at hand. Statistical studies and probability are the key tools that Six Sigma teams use to measure and analyze issues that are identified in the early stages of Six Sigma projects.
This course explores basic statistical concepts that apply to Six
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Data Classification and Collection in Six Sigma

Data Classification and Collection in Six Sigma ASQ Six Sigma Green Belt (SSGB)
"Measure what is measurable, and make measurable what is not so" said Galileo Galilei, the famous Italian physicist, mathematician, astronomer, and philosopher. Measuring the key characteristics in your current processes is a very significant step in any Six Sigma improvement journey. As such, sample data from
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Summarizing and Presenting Data in Six Sigma

Summarizing and Presenting Data in Six Sigma ASQ Six Sigma Green Belt (SSGB)
Six Sigma teams use measures of central tendency and dispersion to reveal key facts about process data and the existing processes. They summarize data and put forth the relationships between various data components for further analysis. The teams then present these relationships in easy-to-understand graphical forms
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Probability Distributions and Measurement Systems Analysis in Six Sigma

Probability Distributions and Measurement Systems Analysis in Six Sigma ASQ Six Sigma Green Belt (SSGB)
Probability distributions are an essential part of descriptive statistics that Six Sigma teams can use to assist in fitting collected data into various types of distributions. Probability distributions help to ascertain specific probability values in the distribution and lead the Six Sigma
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Measuring Process Capability and Performance in Six Sigma

Measuring Process Capability and Performance in Six Sigma ASQ Six Sigma Green Belt (SSGB)
Businesses exist to meet the needs of the customers they serve. As such, you must listen to the voice of your customers and build processes that deliver products and services to them. It is also necessary to review processes to ensure they remain within the targets and specifications set by your
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Six Sigma and Lean in the Organization

Six Sigma and Lean in the Organization ASQ Six Sigma Green Belt (SSGB)
Six Sigma is a highly disciplined, data-driven improvement program that helps companies focus on eliminating defects in any process and delivering near-perfect products and services. Six Sigma has been globally accepted as a profitable and winning business strategy. More and more companies are embracing Six Sigma in a
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Design for Six Sigma in the Organization

Design for Six Sigma in the Organization ASQ Six Sigma Green Belt (SSGB)
Design for Six Sigma (DFSS) is often called the future of Six Sigma, as it is emerging as a strategy that better serves the current innovation initiatives of many industries. DFSS uses a "pay me now or pay me later" approach by spending more effort and time on process or product design up front to avoid spending time
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Using Basic Control Charts in Six Sigma

Using Basic Control Charts in Six Sigma ASQ Six Sigma Green Belt (SSGB)
In a Six Sigma DMAIC project, once you've measured your current processes, analyzed the gaps and causes of problems, and improved processes to the desired level, you need to monitor and control them over an extended period of time. The process may show variation, and control charts are used to determine if the variation
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Tailoring PRINCE2 reg to a Project Env PRINCE2 2009-aligned

Tailoring PRINCE2® to a Project Env. (PRINCE2: 2009-aligned) PRINCE2 PRINCE2 : 2009 Foundation PRINCE2® Foundation
By definition, not all projects are the same. One of the defining characteristics of a project is that it is unique. Each project has a different team, a different customer, and a different location. And typically each product is unique in some way as well. Projects
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Controlling Managing and Closing a Project PRINCE2 2009-aligned

Controlling, Managing and Closing a Project (PRINCE2: 2009-aligned) PRINCE2 PRINCE2 : 2009 Foundation PRINCE2® Foundation
In a project management system, processes are the foundation upon which every other aspect of the system stands. Processes provide a controlling structure for establishing what to do and when to do it. The bulk of the project work is done during the stage-related
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IATA 2 Marking and Labeling

IATA 2: Marking and Labeling
This one-hour training course will introduce the International Air Transport Association's Marking and Labeling requirements. The proper identification, preparation, and transportation of hazardous materials affects everyone's safety. This training course may be used to meet the requirements for general awareness/familiarization training. Your employer will
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IATA 1 Hazard Class Identification Classification

IATA 1: Hazard Class Identification Classification
This training course will introduce the requirements of the International Air Transport Association's Hazardous Materials Regulations, including definitions, an introduction to the Hazard Classes, and the List of Dangerous Goods. The proper identification, preparation, and transportation of hazardous materials affect everyone's safety. This
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DOT 4 Loading and Storage

DOT 4: Loading and Storage
This one-hour training course will introduce the requirements of the Department of Transportation's Hazardous Materials Regulations, including the interpretation of the segregation table, general guidelines for shipping papers, loading and unloading HAZMAT, and incident reporting requirements. The proper identification, preparation, and transportation of hazardous
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DOT 3 Shipping Papers

DOT 3: Shipping Papers
This half-hour training course will introduce the requirements of the Department of Transportation's Hazardous Materials Regulations, including the components of the basic description of hazardous material, general information required on the shipping paper, use of the HAZMAT Precedence Table, and general emergency response information. The proper identification,
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DOT 2 Packaging and Labeling

DOT 2: Packaging and Labeling
This training course will introduce the requirements of the Department of Transportation's Hazardous Materials Regulations, including packaging, labeling, marking, and placarding. The proper identification, preparation and transportation of hazardous materials impacts everyone's safety. This training course may be used to meet the requirements for general
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DOT 1 Hazardous Materials Table

DOT 1: Hazardous Materials Table
This training course will introduce the requirements of the Department of Transportation's Hazardous Materials Regulations, including definitions, an introduction to the nine Hazard Classes, and the HAZMAT Table. The proper identification, preparation, and transportation of hazardous materials impact everyone's safety. This training course may be used to meet
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Site Control HAZWOPER

Site Control (HAZWOPER)
This training describes measures designed to minimize your exposure to hazardous substances, and prevent the migration of contamination to "clean" areas of the site. OSHA requires that employees who work at hazardous material sites, or respond to spill emergencies, receive training to eliminate unnecessary risk of exposure to hazardous substances. The content in this
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Preparing for Business Crises

Preparing for Business Crises
Effective preparation is the key to almost any project or undertaking. This is especially true of crisis management, where you actually have to prepare for unforeseen events. This course starts by providing basic background information on business crises. The course then provides specific tools that you can use for anticipating business crises, and processes for
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Food Safety Handling

Food Safety & Handling
Each year, bacteria in food cause millions of illnesses in the US. According to the Food and Drug Administration, between 2 and 3 of all foodborne illnesses result in secondary long-term illnesses. Some strains of E. coli can cause kidney failure in infants, and salmonella can lead to reactive arthritis and serious infections. In addition to the risks from badly
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Introduction to Program Management

Introduction to Program Management
The relationship between program and project management can be thought of in terms of climbing a ladder. Program management is the subsequent rung after project management. For example, project managers regularly balance many projects with varying deadlines and responsibilities all at the same time. In a similar way, program managers must balance multiple
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Prepare for Success

Prepare for Success
The success of any executive-level sale is founded on the preparation that is completed before contact is made. Identifying what is likely to be required, and having that planned or in place in advance of the sale, are marks of a true professional. Based on practical methods and techniques, this course takes you through the initial stage of an executive-level sale, and
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Program Life Cycle and Benefits Management

Program Life Cycle and Benefits Management
Regardless of the industry, programs and program management help organizations effectively implement corporate strategies. To achieve the planned benefits and outcomes of your program, you need to manage its benefits across its life cycle. This life cycle will vary, depending on the type of program. However, if you understand the general phases in
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Developing and Deploying Strategic Plans

Developing and Deploying Strategic Plans ASQ Certified Manager of Quality/Organizational Excellence Manager of Quality / Organizational Excellence
Successful organizations are founded on effectively developing and deploying strategic plans. Organizations must identify their primary goals and objectives based on their mission and vision statements. Other success factors include understanding
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Effective Hiring Interviewing Simulation

Effective Hiring & Interviewing: Simulation
An effective interview relies as much on the interviewer it does on the interviewee. Proper preparation, consistent lines of questioning, and established criteria for evaluation are effective tools in determining the best candidate for the job. The Effective Hiring and Interviewing Simulation serves to test the participant's ability to prepare and
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Leadership

Leadership ASQ Certified Manager of Quality/Organizational Excellence Manager of Quality / Organizational Excellence
Leadership is fundamental in driving quality in an organization. A good leader's actions and words filter down to all organizational levels to create a quality culture. The concepts of organizational leadership are built on a foundation of core business elements. A clear
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Team Dynamics

Team Dynamics ASQ Certified Manager of Quality/Organizational Excellence Manager of Quality / Organizational Excellence
Effective development of teams improves the organization's quality and productivity. Team development encompasses team establishment, assignment of roles and responsibilities, and performance evaluation. Dynamic team goals and objectives must align with the organization's
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Managerial Skills and Abilities

Managerial Skills and Abilities ASQ Certified Manager of Quality/Organizational Excellence Manager of Quality / Organizational Excellence
Quality management is an important factor in the success of today's organizations. Leading organizational thinkers have gone to the extent of saying that quality in an organization is determined by the quality of its management. In order to bring quality
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Communication Skills and Project Management

Communication Skills and Project Management ASQ Certified Manager of Quality/Organizational Excellence Manager of Quality / Organizational Excellence
An essential element of management is the ability to effectively communicate with people. The capacity to successfully communicate in today's global economy is a pivotal element to the success of any organization. Managers need to be aware of
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Quality Systems Models and Theories

Quality Systems, Models, and Theories ASQ Certified Manager of Quality/Organizational Excellence Manager of Quality / Organizational Excellence
The implementation of an effective quality system is a vital component of the success of any organization. Personnel at all levels in an organization must be aware of the quality mission, plan, and methodology it employs. A quality mission and plan
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Problem-Solving and Process Management Tools

Problem-Solving and Process Management Tools ASQ Certified Manager of Quality/Organizational Excellence Manager of Quality / Organizational Excellence
Albert Einstein is reputed to have said, "The significant problems we face cannot be solved at the same level of thinking we were at when we created them." To solve quality and process-related problems, managers should continuously enhance
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Measurement Assessment and Metrics

Measurement: Assessment and Metrics ASQ Certified Manager of Quality/Organizational Excellence Manager of Quality / Organizational Excellence
Were you ever in a situation where you started a new project and weren't sure of its effectiveness? Is your new process trending toward success or failure? These are questions that should be on the mind of every manager. An effective manager is
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Supply Chain Management

Supply Chain Management ASQ Certified Manager of Quality/Organizational Excellence Manager of Quality / Organizational Excellence
At what level are your suppliers performing? Are the relationships with your suppliers benefiting the organization? A quality-centered relationship with a supplier can play a vital role in the success of organizations, providing a competitive advantage in today's
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Training and Development

Training and Development ASQ Certified Manager of Quality/Organizational Excellence Manager of Quality / Organizational Excellence
The most valued resource of any organization is its people. In today's corporate landscape of technological advancement, employees must be trained to align with the strategic direction of the business. Managers of quality should know that improvements in
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Lean and Six Sigma

Lean and Six Sigma ASQ Six Sigma Black Belt (SSBB)
Six Sigma is a data-driven improvement philosophy that views all activities within an organization as processes whose inputs can be controlled to effect significant improvements in process outputs. Six Sigma uses a rigorous and systematic methodology known as DMAIC (define, measure, analyze, improve, and control) and a number of qualitative
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Six Sigma Projects and the Black Belt Role

Six Sigma Projects and the Black Belt Role ASQ Six Sigma Black Belt (SSBB)
Six Sigma deployments demand major investments of time, effort, and money on behalf of an organization. Organizations need to exercise due diligence to determine if Six Sigma is the appropriate approach to employ, or if a less demanding quality and process improvement approach is better suited to meeting their needs.
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Six Sigma Leadership and Change Management

Six Sigma Leadership and Change Management ASQ Six Sigma Black Belt (SSBB)
The enterprise leaders in an organization play the most critical role in Six Sigma success. These leaders affect the deployment of Six Sigma in terms of providing resources, removing roadblocks, managing change, and communicating Six Sigma vision to all organizational members. Though Black Belts are not necessarily a
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Critical Requirements and Benchmarking for Six Sigma

Critical Requirements and Benchmarking for Six Sigma ASQ Six Sigma Black Belt (SSBB)
The success of Six Sigma deployment in an organization largely depends on the success of individual Six Sigma projects. Organizational stakeholders, including customers, suppliers, and employees, have a strong influence on the implementation of Six Sigma projects. In turn, these projects impact the
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Business Performance and Financial Measures in Six Sigma

Business Performance and Financial Measures in Six Sigma ASQ Six Sigma Black Belt (SSBB)
Six Sigma improvement begins with assessing the current performance of an organization's processes and products, and comparing it with the desired performance. An important part of this assessment is choosing a set of measures that will provide a comprehensive picture of how the company is achieving its
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Common Design for Six Sigma Methodologies

Common Design for Six Sigma Methodologies ASQ Six Sigma Black Belt (SSBB)
Design for Six Sigma (DFSS) is the methodology associated with the design of a process, product, or service, which results in Six Sigma output that satisfies both the external customer and internal business requirements. DFSS is an innovative strategy for the design or redesign of a process, product, or service from
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Special Design Tools in Design for Six Sigma

Special Design Tools in Design for Six Sigma ASQ Six Sigma Black Belt (SSBB)
Six Sigma offers many techniques and strategies to improve an organization's processes. This course covers the strategic and tactical special design tools that can be utilized as a Six Sigma team designs products, processes, or services. Strategic special design tools like Porter's five forces model, portfolio
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Correlation and Regression Analysis in Six Sigma

Correlation and Regression Analysis in Six Sigma ASQ Six Sigma Black Belt (SSBB)
As a Six Sigma team moves into the Analyze stage of the DMAIC process, it looks more closely at the variables and variable interrelationships identified during the Measure stage. As part of the analysis, a scatter diagram of dependent and independent variables is drawn to visualize the form, strength, and
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Multivariate Analysis and Attribute Data Analysis in Six Sigma

Multivariate Analysis and Attribute Data Analysis in Six Sigma ASQ Six Sigma Black Belt (SSBB)
In the Analyze phase of the DMAIC methodology, a Six Sigma team begins to analyze the root causes of the problems that it identified in the earlier stages. This analysis may require churning out huge volumes of data of different types. Sometimes this data is of a multivariate nature, meaning that
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Basics of Six Sigma Projects and Teams

Basics of Six Sigma Projects and Teams ASQ Six Sigma Green Belt (SSGB)
"Effective leadership is putting first things first. Effective management is discipline, carrying it out," says famous motivator and author, Stephen R. Covey. Six Sigma needs both effective leadership and management to deliver its promised results to an organization. It requires all Six Sigma leaders Master Black Belts,
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Project Quality Change Progress PRINCE2 2009-aligned

Project Quality, Change & Progress (PRINCE2: 2009-aligned) PRINCE2 PRINCE2 : 2009 Foundation PRINCE2® Foundation
This course introduces three of the themes of a PRINCE2: 2009-aligned project: Quality, Change and Progress. PRINCE2 is recognized as an international standard for process-based project management. It is the standard method for project management in the UK. This course is
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Starting Up Initiating Directing a Project PRINCE2 2009-aligned

Starting Up, Initiating & Directing a Project (PRINCE2: 2009-aligned) PRINCE2 PRINCE2 : 2009 Foundation PRINCE2® Foundation
Every good system is based on a framework or architecture that governs its progression from start-up through pulling together all the sub-systems that work together to achieve a desired result. The PRINCE2 project management system is no exception. Its framework
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Overview of Project Mgmt PRINCE2 2009-aligned

Overview of Project Mgmt. (PRINCE2: 2009-aligned) PRINCE2 PRINCE2 : 2009 Foundation PRINCE2® Foundation
Project-based operations have become a key factor in today's business world. The importance of choosing a well planned and proven method for managing projects is a challenge for organizations across the board. If you think about it, almost every work effort is a project, from
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Giving Constructive Criticism

Giving Constructive Criticism
Feedback is an essential element of successful businesses. Everyone benefits from the exchange of meaningful, constructive criticism. But giving criticism that is constructive rather than destructive can be one of the most important and difficult skills to learn. Given thoughtlessly, without proper preparation and consideration, it's likely to be ignored by the
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Customer-Focused Management

Customer-Focused Management ASQ Certified Manager of Quality/Organizational Excellence Manager of Quality / Organizational Excellence
Sam Walton, founder of Wal-Mart, is reputed to have said, "There is only one boss the customer. And he can fire everybody in the company from the chairman on down simply by spending his money somewhere else." Effective quality management processes focus on the
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Delivering a Difficult Message with Diplomacy Tact

Delivering a Difficult Message with Diplomacy & Tact
Delivering a difficult message can be one of the most challenging things you do in a professional environment. It can bring anxiety, as you are faced with addressing an uncomfortable issue, and stress at the thought of the conversation's potential to result in a situation of high emotions. This course explores the skills needed to help you
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A Practical App 2009 Security

A Practical App. 2009: Security CompTIA CompTIA A 2009 220-702 CompTIA A Practical Application
Preventing, treating, and removing malware and system security threats are necessary skills for IT technicians. This course examines methods used to deal with viruses and malware, along with measures used to implement resource security on operating systems and networks. This course is part of the
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A Practical App 2009 Maintaining Networks

A Practical App. 2009: Maintaining Networks CompTIA CompTIA A 2009 220-702 CompTIA A Practical Application
Understanding the methods that computers and network devices use to talk to one another is essential knowledge for IT technicians to have in order to configure and troubleshoot networked environments. This course examines TCP/IP, connectivity and networking issues, connection types,
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A Practical App 2009 Troubleshooting Hardware

A Practical App. 2009: Troubleshooting Hardware CompTIA CompTIA A 2009 220-702 CompTIA A Practical Application
Within all industries, computer technicians are expected to locate and resolve issues ranging from hardware failure to operating system problems. In this course, the learner will be shown how to troubleshoot various computer components, such as motherboards, storage devices, power
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A Practical App 2009 Personal Computer Components

A Practical App. 2009: Personal Computer Components CompTIA CompTIA A 2009 220-702 CompTIA A Practical Application
The IT industry has grown by leaps and bounds in recent years, but the backbone of the industry has always remained the computers themselves. This course looks at the components that make up personal computers and shows you how they all work in unison. It explores such
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SAP Project Planning Implementation

SAP Project Planning & Implementation SAP
SAP provides tools to help businesses quickly and efficiently implement SAP through the Accelerated SAP (ASAP) Roadmap, and to configure SAP to fit the requirements of your business. This course surveys the key activities and tasks that make up the five phases of SAP implementation using ASAP methodology: Project Preparation, Business Blueprint,
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Preparing to Interview

Preparing to Interview
Conducting effective interviews is as much an art as it is a science. You need to use your instinct and discernment, but solid preparation is equally important. Preparing properly helps you evaluate candidates accurately and fairly, helps to create a positive impression, and shows that you are professional. It can also help you avoid common errors such as talking too
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Conducting an Effective Interview

Conducting an Effective Interview
Proper preparation is crucial to ensure a good interview. But all your preparation will be useless if you don't follow some important guidelines when conducting the employment interview. Opening the interview properly and establishing a sound format are key. You must also be mindful of the functions of different question types and styles so you can use them
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Public Speaking Strategies Preparing Effective Speeches

Public Speaking Strategies: Preparing Effective Speeches
The phrase natural born speaker is misleading. While some people are more outgoing and conversational, a well-delivered speech is far from being spontaneous or natural. In fact, effective public speaking requires significant planning and preparation. Like cooking, driving, or playing a sport, it's a learnable skill. This course teaches
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Global Brand Management

Global Brand Management
Extending a brand globally is an intricate process that requires thorough research and preparation, organizational commitment, and a strong understanding of the risks and rewards associated with taking a brand global. This course outlines how to best approach global brand development by outlining how to carry out essential international market research and internal
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Trial Balance Adjusting Entries

Trial Balance & Adjusting Entries
A typical accounting cycle begins with the analysis of business transactions and ends with a post-closing trial balance. Trial balances are prepared at several times in an accounting cycle. A trial balance lists all of the ledger accounts and checks if debit and credit totals for all accounts match. Trial balances provide an opportunity to correct any
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A Practical App 2009 Maintaining Operating Systems Windows 7 Update

A Practical App. 2009: Maintaining Operating Systems (Windows 7 Update) CompTIA CompTIA A 2009 220-702 CompTIA A Practical Application
There are a variety of hardware and software resources a technician can use to troubleshoot Windows operating system issues. This course examines the commands, disk management tools, system utilities, and error messages commonly used to resolve such problems.
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IFRS Introduction Conceptual Framework

IFRS: Introduction & Conceptual Framework
Because of increasing globalization and interaction among corporations and national economies, the various users of financial information require a single set of high-quality accounting standards. IFRS (International Financial Reporting Standards) was developed to meet this need. This course gives the learner a well-rounded understanding about IFRS
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Writing for Technical Professionals Preparation Planning

Writing for Technical Professionals: Preparation & Planning
Being technically knowledgeable is a good start for anyone wishing to write about a particular technology. However, it is not a guarantee that what is written will achieve its ultimate goal. In fact, some of the greatest technical experts find it very challenging to write effectively on technical matters. While it is important to
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Negotiation Skills for Sales Professionals Preparing to Negotiate

Negotiation Skills for Sales Professionals: Preparing to Negotiate
Effective sales negotiation skills are essential for any successful sales professional. However, being able to maximize the value of your proposal for both you and your customer isn't an easy task. This course provides direction on how to use a strategic negotiation process to strike effective, long-lasting, and profitable
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Dealing with Common Meeting Problems

Dealing with Common Meeting Problems
Have you ever been in a meeting where conflict got in the way of achieving meeting goals? Where someone dominated the discussion and others didn't contribute at all? Where the discussion wandered and little was accomplished? The human factor can introduce problems in meetings, despite your best preparation and planning endeavors. But you can learn to
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From Online Training Directory
Client/Server Development and Remote Data Access in Visual Basic


This intermediate 7-week course teaches how to implement database access through client/server architecture over the Internet in Visual Basic.
Many applications today require access to a database located remotely, sometime over the Internet.
This course will teach the student how to create both a server and a client application that can communicate with each other over the Internet and provide
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Client/Server Development and Remote Data Access in Visual Basic
Certified eMarketing Associate Certification (CeMA)


A professional marketing certification that demonstrates competency in eMarketing. NOTE: This is not a course. If you need training enroll in either eMarketing 1.1 or Advanced E-Marketing.
The CeMA certification is a substantial credential for students as well as professionals who are new to the e-marketing profession. The CeMA certification can be of benefit in employment applications, resumes,
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Legal Nurse Consulting Certificate Program


This program prepares students to practice as Legal Nurse Consultants. It is a 16 week course of study. Upon completion, students are eligible to receive Certification from the American College of Legal Nurse Consulting. This course is 90 contact hours of study.
INTRODUCTION: Welcome to the Legal Nurse Consulting Certificate Program. College You have made a wise decision to pursue study and
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Comprehensive SAT Math Test Preparation


Explores working with Arithmetic, Algebra, Geometry, Trigonometry, Statistics, and Probability problems. MIME Method (Mentor Instructor, Interactive, Modular Weekly Lessons, Equals Effective Student Learning). MIME learning is interactive and works. Bulletin board, "leave a message" courses are outdated.
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Comprehensive ACT Math Test Preparation


Explores working with Arithmetic, Algebra, Geometry, Trigonometry, Statistics, and Probability problems. MIME Method (Mentor Instructor, Interactive, Modular Weekly Lessons, Equals Effective Student Learning). MIME learning is interactive and works. Bulletin board, "leave a message" courses are outdated.
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A Test Preparation



This is an online A+ practice test only. Test material covers the material to prepare for the CompTIA A+ Certification examination for PC Technicians.
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Soft Skills Using MS Office Applications



This course uses Microsoft PowerPoint, Word, and Outlook 2000 in order to teach the students presentation, business writing, and time management skills. Students will learn the basic elements for each of these courses, and will be provided with a foundation on which to build their skills.
This course uses Microsoft PowerPoint, Word, and Outlook 2000 in order to teach the students presentation,
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A+ 2003 Test Preparation



This is an online A+ 2003 practice test only. Test material covers the material to prepare for the CompTIA A+ 2003 Certification examination for PC Technicians.
This course does not include training of any kind - just practice tests. During the 90 day access period, the user may take the 70-question A+ 2003 practice test as many times as they like. Each time the test is launched, it pulls 70
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A+ 2003 Complete Bundle (90 days of online training for PC Technicians)



This Online training provides a comprehensive study package designed to prepare a computer technician for CompTIA`s A+ 2003 Certification exam.
The A+ 2003 Complete Bundle package features: +Prerequisite study material. +A prerequisite test to help gauge your level of preparation. +More than 28 hours of interactive, multimedia training. +More than 1,000 pages of printable reference material to
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Pharmacy Technician National Certification Exam Preparation Course


Would you like to become a Nationally Certified Pharmacy Technician (CPhT)? Take your career to the next level and get this credential. Many Pharmacy Technicians who become certified receive financial compensation and several states are even requiring Certification for employment. Keep your employment opportunities open and make the most of your career by becoming Certified. The Pharmacy
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Certificate in Technical Writing


Career Advancement--Earn Technical Writing Certification from the premier provider of online training in Technical Communication.
Certificate in Technical Writing (Basic Level) This Certificate Program has been designed for those who lack sufficient experience in the field or those who want to enhance existing careers in technical writing or move in a new direction within the corporate workplace.
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Certificate in Technical Writing for Current Technical Writers


A Certificate Program for current tech writers, editors, and designers.
Certificate in Technical Writing For Current Technical Writers This Certificate Program has been designed for those who lack sufficient experience in the field or those who want to enhance existing careers in technical writing or move in a new direction within the corporate workplace. The Certificate in Technical Writing
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Control of Hazardous Energy (Lockout/Tagout)
This course provides training as required by OSHA's Control of Hazardous Energy (Lockout/Tagout) Standard (29CFR 1910.147). Material covered in the course includes a thorough review of the Standard, its applications and limitations and major compliance requirements including training, assistance in identifying responsible staff, and preparation and organization of an equipment inventory, You will
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NETS`T - National Education Technology Standards for Teachers
This course prepares educators for meeting the widely adopted National Education Technology Standards for Teachers. The course completion is set for 90 Days but the student can take less or more time to complete (1 year max).
A course designed to prepare teachers for the NETS*T certification standard. The ISTE National Educational Technology Standards for Teachers (NETS?T), developed by the
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Complete Paralegal Training Program (Self-Paced)
A complete and comprehensive paralegal training program, taken entirely online, designed as a 5 to 6 month fast-track course but can be taken at a accelerated pace. This is a industry standard Certificate of Completion program.
This state-of-the-art paralegal home training course, through which the student may quickly and easily learn this complex, prestigious and fascinating discipline, was
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Negotiate Profitable Real Estate Deals--Instructor-Led
A Trump U Course- More times than not, success in real estate begins -- or ends -- at the negotiating table. The secret to successful negotiation is careful preparation and communication. This course will teach you proven tactics and methods for all types of real estate negotiations and prepare you to leave the table with success assured. Students may complete this course within a reasonable
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Negotiate Profitable Real Estate Deals--Self-Directed
A Trump U Course- More times than not, success in real estate begins -- or ends -- at the negotiating table. The secret to successful negotiation is careful preparation and communication. This course will teach you proven tactics and methods for all types of real estate negotiations and prepare you to leave the table with success assured.Students may complete this course within a reasonable period
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Powerful Negotiation For Successful Buying
Have your suppliers figured out how to neutralize your negotiation strategies? Most savvy sellers go through negotiation training at least yearly. Unless you ™ve been just as diligent at improving your negotiation skills, your chances of getting the best deals from your suppliers are very slim. The student can complete their course of study within anytime frame as long as it does not exceed
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Spanish Language: Indoor Cranes (Gr as Para Interiores)
This course provides an overview of safe use of Indoor Cranes. Topics covered are pre-lift preparation and inspection, proper rigging and lifting of load.The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student.
Health and Safety - Spanish Language: Indoor Cranes (Gr?as
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Build Your Own BIZ - Using Financial Statements
Understand and utilize financial statements to help you measure how well your company is doing. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business
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Portfolio to Interview: Landing a Job as a Technical Writer
In this course we will look at the preparatory stages creating a portfolio and resume and the final stage of interviewing. With this preparation you will be in the best possible position to use any opportunity that comes your way to get a job as a technical writer. Portfolio to Interview is authored by a 25 year veteran of the technical writing field, with experience in hiring as well as seeking
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Mastering Presentation Skills for the Workplace
Public speaking is a frightening task to many people, but it's also a crucial tool in career success. This course explains how proper preparation can help you deliver a more effective presentation, how to best structure message content to accomplish a presentation goal,provides tips and tools for improving your delivery skills for presentations, and shows you how to design a dynamic PowerPoint
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From 123-CBT Computer Based Training
What to Consider When Hiring
Recruitment is a complex and important activity for a manager. Effective hiring requires effective preparation.
The recruitment process must be fair and safe, and there is plenty of legislation to trip up the unwary manager. Getting any part of this wrong is expensive, time consuming, and damaging to the good name of the company. This course will give you a brief overview of the major
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What to Consider When Hiring
Interviewing Effectively
The employment interview is at the heart of the recruitment process for most organizations, and successful interviews don't just happen. They are the result of careful planning and preparation.
Interviews are time consuming, and although you will not want to skimp on them, you have to use the available time as efficiently as possible. This course shows you how to screen and manage the interview
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Microsoft SMS 2003 The Pre-planning Phase
To describe the planning elements that need to be analyzed in preparation for SMS 2003 installation
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Elements of a 360-Degree Performance Review
Are you familiar with the elements of the 360-degree performance review process? Are your participants familiar with them? Implementing a 360-degree performance review within your organization is a large undertaking; however, with proper preparation of your participants, the resulting feedback is far more likely to be accurate and useful. Failure to consider the crucial elements of the review
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Management Development for Technical Professionals
If you have ever considered moving up to a managerial position, certain personal and professional traits will be necessary when you make that move. In addition to the skills you have as a technical professional, you need to develop the skills of effective managers. This course will assist you in a self-assessment process that is essential to your efforts to become an effective manager. You will
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Controlling Managing Closing a PRINCE2-aligned Project
In a project management system, processes are the foundation upon which every other aspect of the system stands. Processes provide a controlling structure for establishing what to do and when to do it. The bulk of the project work is done during the stage-related processes, when Stage Plans are implemented and product creation and delivery is monitored, controlled and reported. Once the final
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Initial Ongoing Processes in a PRINCE2-aligned Project
Every good system is based on a framework or architecture that governs its progression - from start-up through pulling together all the sub-systems that work together to achieve a desired result. The PRINCE2 project management system is no exception. Its framework consists of eight distinctive processes that define the management activities of a project's life cycle. They encompass all activities
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Managing Quality Risk in a PRINCE2-aligned Project
Quality management and risk management go hand in hand. Quality expectations are established at the start of a project. Any deviations from these quality expectations during product development will increase project risk. The goal is to ensure that the customer will approve the quality of the end product and at the same time minimize the risk of impact on the project budget and schedule. Good
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Techniques for Managing a PRINCE2-aligned Project
Techniques answer the question ?How?? Project management techniques are procedures that members of a project team use to complete tasks. Experienced Project Managers often keep a toolbox of proven and trusted techniques nearby. They need techniques that are documented and repeatable. Techniques should also be flexible and appropriate for use with any type or size of project. The PRINCE2 project
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Illustrator 10 Techniques
Virtual Training Company's Illustrator 10 Techniques is a tutorial aimed at those who want to expand their working knowledge of the application, and for those who have viewed VTC's Illustrator 10 tutorial (ISBN#1930519583). Rick Martin takes you through 10 individual projects, with each one concentrating on a different design technique available in Illustrator. He will take you step by step
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Overview of Project Managing a PRINCE2-aligned Project
Project-based operations have become the norm in today's business world. In essence, almost every work effort is a project, from constructing a new building to designing and delivering a new information management system. As projects become the primary method for getting things done and effecting organisational change, it is crucial to choose a good and proven method for managing projects.
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Professional Selling Over the Phone Preparation Strategies

Professional Selling Over the Phone: Preparation and Strategies offers the student guidelines for preparing the teleselling workspace and maximizing telesales calls. The program provides processes for preparing telesales scripts and managing telesales calls. In addition, the program offers the student examples of communication techniques, such as implementing components of an effective voice,
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NetWare 5 Advanced Administration - Part 3

C ourse Overview
This is the third course in a five-part series on Novell NetWare 5 Advanced Administration. This series provides the knowledge and skills necessary to design, configure and administer a complex NetWare 5 network. This course will help participants learn Novell Network Backup and Restoration procedures, and how to use Domain Name System (DNS)/Dynamic Host Configuration
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Windows 2000 Dir Services Infrastructure--Part 5 Remote Installation

Course Overview This course will provide the knowledge and skills necessary for experienced support professionals to use Remote Installation Services to deploy Windows 2000, and how to configure RIS security. L earn To: Identify the benefits of configuration management. Identify the method used to deploy Windows 2000 Professional by means of RIS. Identify the guidelines for
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Oracle Cert App Developer Track for Developer 2000 R2 Curriculum

NETg is Oracle's partner in offering interactive TBT preparation courses for this important certification program. Each of these TBT courses has been co-developed by Oracle Education and NETg to offer step-by-step instruction and hands-on practice in key topic areas. The Complete Oracle Certified Application Developer Track for Developer/2000 Release 2 consists of the following courses:
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Oracle8 Certified Database Administrator Curriculum

NETg is Oracle's partner in offering interactive TBT preparation courses for this important certification program. Each of these TBT courses has been co-developed by Oracle Education and NETg to offer step-by-step instruction and hands-on practice in key topic areas. The Complete Oracle8 Certified Database Administrator Curriculum consists of the following courses: Oracle SQL: Basic SELECT
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SQL Server 7 0 System Administration - Part 4

Course Overview
This is the fourth course in a five part series that will provide students with the knowledge to install, configure, administer and troubleshoot Microsoft SQL Server 7.0.
L earn To:
Automate SQL Server 7.0 administrative tasks.
Identify and use the SQL Server 7.0 tools for transferring and transforming data.
Identify and use the tools for monitoring and
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NetWare 5 Advanced Administration - Part 3

Course Overview
This is the third course in a five-part series on Novell NetWare 5 Advanced Administration. This series provides the knowledge and skills necessary to design, configure and administer a complex NetWare 5 network. This course will help participants learn Novell Network Backup and Restoration procedures, and how to use Domain Name System (DNS)/Dynamic Host Configuration Protocol
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Basic Personal Finance

This course introduces computer-based money management. Money management capabilities including transactions, transferring funds, banking online, and reporting are covered. Finally, the learner is guided through budgets, investments, and tax preparation capabilities. Learn To To match types of money management software with their features.
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Lotus Domino R5 System Admin Part 4 User Setup Configuration

Course Overview This is the fourth course in a ten part series for system administrators who are responsible for Domino server and Notes client. At the completion of this course, students will learn how to identify the factors that need to be considered before registering a user in Notes R5; register a user in Notes R5; and install and configure Notes R5. L earn To: Identify the
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Windows 2000 Installation Config Admin --Part 1 Installation

Course Overview This is the first course in an eight-part series that will provide IT professionals with the knowledge and skills necessary to implement, administer, and troubleshoot Microsoft Windows 2000 Professional and Server. At the completion of this course, students will learn to identify the activities to be completed before installing Windows 2000; identify and perform attended
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Windows 2000 Installation Config Admin --Part 1 Installation

Course Overview This is the first course in an eight-part series that will provide IT professionals with the knowledge and skills necessary to implement, administer, and troubleshoot Microsoft Windows 2000 Professional and Server. At the completion of this course, students will learn to identify the activities to be completed before installing Windows 2000; identify and perform attended
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Professional Selling Over the Phone Series

The Professional Selling Over the Phone Series includes the following courses: Professional Selling Over the Phone: Preparation and Strategies Professional Selling Over the Phone: Prospecting Professional Selling Over the Phone: Closing a Sale To review individual course descriptions, please return to the previous page and select the desired title(s).
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SAP R 3 PP Production Order

The course SAP R/3 PP: Production Order Processing provides an understanding of the production order processing within SAP R/3 MRP (Material Requirement Planning). It takes the learner through a whole production process and focuses on specific subjects of the process within each lesson. The learner will understand the interface between MRP and the production activity control. The course covers an
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SAP R 3 PP Prod Order Processing Capacity Planning

The course SAP R/3 PP: Production Order Processing and Capacity Planning provides an understanding of the production order processing within SAP R/3 MRP (Material Requirement Planning). It takes the learner through a whole production process and focuses on specific subjects of the process within each lesson. The course covers the whole range of Production Order, from creation to execution as well
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MS Win XP Install Admin Part 1 Install Config

This is the first course in a five part series that discusses how to effectively plan an installation, perform a new installation and perform an upgrade. It also teaches how to automate the installation of Microsoft Windows XP Professional by using an answer file and a UDF by using the Setup Manager Wizard, and how to configure additional answer file settings. Finally, it covers how to install and
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MS Win XP Install Admin Part 5 Disk File Mgt

This is the final course in a five part series in the Microsoft Windows XP Installation and Administration curriculum. It covers how to work with basic and dynamic disks, manage drive letters, paths and defragmenting volumes on computers running Microsoft Windows XP Professional. It also teaches how to configure and manage various file systems, manage data compression, and secure data by using EFS
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Windows Server 2003 Planning Active Directory Part 3

This is the third course in a three-part series of the Microsoft Windows Server 2003 Management curriculum that prepares participants for the Microsoft MCSE Exam 70-294: Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure. This course teaches about the placement of domain controllers and managing operations masters in Active Directory. Managing
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Business Travel Safety International Travel

In ''Business Travel Safety: International Travel,'' you will learn how to make travel preparations and international travel arrangements. You will also learn how to increase your safety during air and ground transportation and at destinations, such as hotels, restaurants, and business events. Finally, you will learn how to avoid and handle physical and nonphysical crimes in foreign countries.
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Commerce Server 2000 Design Impl Part 1 Intro

This is the first course in a five part series that covers Commerce Server 2000, focusing on business, functional, and integration requirements that need to be considered in preparation for its deployment. The course then covers Business to Consumer Web sites and fundamental elements of Commerce Server 2000, including installation, administration tools, site packaging, and Commerce Server Manager.
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Budgeting Capital Budgeting

Budgeting: Capital Budgeting gives the student an overview of capital budgeting basics, methods for discounting cash flows, and how discount rates are determined. This program includes a process for assembling a capital budget and one for justifying a capital budget. Additionally, the program outlines how capital budgets are evaluated and approved. Learn To
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Advanced Interpersonal Communication Communicating with Co-Workers

Advanced Interpersonal Communication: Communicating with Co-Workers offers the student suggestions for communicating with individuals who hold various roles in an organization, such as peers, supervisors, subordinates, and customers/vendors. This program also offers guidelines for promoting ideas and handling human resource issues, such as negotiating raises and dismissing subordinates. Learn
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Implementing Wireless LANs Part 4 Site Design Installation

This course provides an understanding of how to assess the customer's needs for an enterprise-wide WLAN implementation and how to perform a site survey. It addresses preparation, infrastructure awareness, site survey methods, and the Cisco ACU site survey utility. The WLAN installation section provides guidelines for mounting access points and antennas. The troubleshooting section provides
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Correcting Performance Problems Disciplining Employees

In Correcting Performance Problems: Disciplining Employees, you will learn guidelines for conducting an effective disciplinary meeting and how to determine whether you have sufficient cause and evidence to discipline an employee. You will also learn how to prepare for disciplinary action and how to determine whether you need a witness present for a disciplinary meeting. In addition, you will learn
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ISO 9001 2000 Overview of Standards

In ISO 9001: 2000: Overview of Standards you will learn the fundamentals of the ISO system of standards. It examines quality management in general and ISO in particular, focusing on the history of ISO and how their standards are developed. It then teaches the initial steps an organization should take when seeking initial or upgraded certification from ISO. Learn To
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Organizational Crisis Mgmt Anticipating Planning for Crises

This course defines and examines what is meant by Organizational Crisis Management, noting the special need for crisis management in today a a s world. The vital importance to an organization of having a crisis management plan in place is emphasized. The course then covers planning for crises, for example, how to assess your organization's level of preparation and how to forecast potential
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Team Leadership Conducting Productive Team Meetings

Team Leadership: Conducting Productive Team Meetings gives the student an overview of conducting meetings in a team setting and explains the development of meeting agendas. The program covers in detail the steps for developing agendas and conducting team meetings, the different types of meetings, and the guidelines for preventing ineffective team meetings. Learn To
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Virtual Team Mgmt Developing Virtual Teams

In Virtual Team Management: Developing Virtual Teams, you will learn about the nature of virtual teams, including the characteristics and types of virtual teams. You will also learn what needs virtual team members have, as well as the types of technology virtual teams use to communicate. In addition, you will learn how virtual teams can overcome trust and communication barriers, as well as how to
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SAP R 3 4 6 CO Profitability Analysis

The course SAP R/3 4.6 CO Profitability Analysis provides the basic knowledge for using the SAP R/3 system on a daily basis. To transfer the needed knowledge the course makes use of an example: planning a sales organization and comparing to actual data. The initial unit provides an introduction to SAP R/3 4.6 a a s fundamental features; explaining how to log on to the system as well as
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Windows 2000 Designing a Directory Server--Part 3 Active Dir Structure

Course Overview Microsoft Windows 2000 Designing a Directory Services Infrastructure Part 3: Active Directory Structure is the third course in this series. Its focuses on designing a schema modification policy. It also covers group policy planning. Finally it also covers design of Active Directory structure. L earn To: Identify the business needs that require modification of Active
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Windows 2000 Designing a Directory Server--Part 3 Active Dir Structure

Course Overview Microsoft Windows 2000 Designing a Directory Services Infrastructure Part 3: Active Directory Structure is the third course in this series. Its focuses on designing a schema modification policy. It also covers group policy planning. Finally it also covers design of Active Directory structure. L earn To: Identify the business needs that require modification of Active
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Linux Technology Overview Curriculum

Course Overview The Linux Technology Overview Curriculum provides background knowledge about Linux, and explains what factors businesses should consider when determining if they should use it. Students will learn what Linux is, its history, what it can be used for, and the risks and benefits of using it. Additionally, this curriculum provides more detailed information about how to use Linux, it
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Linux Technology Overview Part 1 Technical Business Considerations

Course Overview This first course in the series provides background knowledge about Linux and explains what factors businesses should consider when determining if they should use it. This course teaches what Linux is, its history, what it can be used for, and the risks and benefits of using it. This course is designed for anyone who wants to learn more about this emerging technology. Learn To
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A 2003 OS Technologies Part 1 Installing

This course presents students with both theoretical and practical instruction on the fundamentals of major Operating Systems. Learners will be introduced to the procedures for installing and upgrading Windows 9x, Windows NT, Windows 2000, and Windows XP. Windows ME is part of the Windows 9x family. The course will also cover system boot sequences. Learn To To
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Telephone Skills Effectively Mng Inbound Outbound Calls

This course teaches the skills to prepare for inbound calls and how to deal with them. Guidelines for screening calls, putting a caller on hold, transferring a call and taking messages are taught. The learner is also stepped through the preparation to make outbound calls including stress management. Leaving voice mail messages, developing secondary contacts, and delivering negative messages are
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Windows Server 2003 Planning Active Directory Part 1

This is the first course in a three-part series of the Microsoft Windows Server 2003 Management curriculum that prepares participants for the Microsoft MCSE Exam 70-294: Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure. This course introduces the Active Directory directory service infrastructure, forest and domain structure, and the concepts
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Windows Server 2003 Planning Active Directory Part 1

This is the first course in a three-part series of the Microsoft Windows Server 2003 Management curriculum that prepares participants for the Microsoft MCSE Exam 70-294: Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure. This course introduces the Active Directory directory service infrastructure, forest and domain structure, and the concepts
more...
Windows Server 2003 Planning Active Directory Part 2

This is the second course in a three-part series of the Microsoft Windows Server 2003 Management curriculum that prepares participants for the Microsoft MCSE Exam 70-294: Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure. This course teaches about Group Policy strategy, including deploying software by using Group Policy. Implementing sites to
more...
Windows Server 2003 Planning Active Directory Part 2

This is the second course in a three-part series of the Microsoft Windows Server 2003 Management curriculum that prepares participants for the Microsoft MCSE Exam 70-294: Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure. This course teaches about Group Policy strategy, including deploying software by using Group Policy. Implementing sites to
more...
Windows Server 2003 Planning Active Directory Part 3

This is the third course in a three-part series of the Microsoft Windows Server 2003 Management curriculum that prepares participants for the Microsoft MCSE Exam 70-294: Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure. This course teaches about the placement of domain controllers and managing operations masters in Active Directory. Managing
more...
Core Concepts in Business Analysis
Business analysis is a set of knowledge, tasks, and techniques used to identify business needs and determine solutions to business problems. These solutions can be the specific development of a new system component or, more significantly, the redesign of a process or organizational structure. Those who practice business analysis are typically known as business analysts. In this course, learners
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Enterprise Analysis and Making a Business Case
Enterprise analysis is a key knowledge area in the practice of business analysis. During enterprise analysis, the business analyst identifies business opportunities, builds a business architecture framework, and determines the best project investment path for the enterprise. From this, the business analyst puts forward a business case, which provides an overall justification for the project. In
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Introduction to Requirements Planning
Business analysts must plan and closely manage requirements for projects in accordance with existing standards in their organizations. They must identify key roles and stakeholders, decide on a work division strategy, identify requirements activities and requirements risk, and manage project scope. This course will examine the requirements planning and management knowledge area of business
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Requirements Planning and Management
Business analysts must plan and closely manage requirements for a project in accordance with existing standards in an organization. First, they must identify key roles and stakeholders and decide on a work division strategy. Then, they are ready to handle a key aspect of the business analyst role - that of working with requirements, which is the focus of this course. Working with requirements
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Eliciting Requirements
Requirements elicitation is the gathering or ? "drawing out" ? of system requirements. This is done by communicating with users, customers, and any other stakeholders in the development of a system. It is a pivotal knowledge area of business analysis and, as such, the business analyst must be able to elicit requirements that are complete, clear, correct, and consistent. In this course, learners
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Analyzing Requirements Using Models
There are various types of solution development methodologies that a business analyst must consider when modeling software or business systems. These approaches include business process, object-oriented, and structured analysis methodologies. Though the decision of which methodology to use depends on the culture and standards of the organization, a business analyst can only properly represent the
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Refining and Documenting Requirements
Once business analysts model the behavior, processes, and usage of a solution to a business problem, they must analyze and document the requirements. To do so, they must compile accurate definitions and descriptions of the solution to allow the project team to correctly implement it. This course will examine how to refine user and functional requirements, quality of service requirements,
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Communicating and Implementing Requirements
A business analyst expresses the output of a requirements analysis and documentation phase by presenting, communicating, and gaining approval of the requirements from project stakeholders. Once this solution design is agreed upon, the business analyst assists with detailed design work, testing and quality assurance activities, and supporting solution implementation. This course will explore
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From Learn Skills
Negotiation Skills



You negotiate and persuade every day, just by living and working with people. Preparation, confidence and persuasion are skills that will help you to obtain as much as is reasonably possible. In this course you will learn how you can be more influential and persuasive when you negotiate, without resorting to bullying, manipulation or misuse of authority. This course provides in depth training in
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Negotiation Skills
From FCC Exam Prep
Electronic Fundamentals & Techniques










This interactive course was built in association with Master Publisher Inc. and Gordon West from the content found in the popular GROL+RADAR book. No other training provider has this to offer.
This course covers electronic fundamentals & techniques in preparation of the FCC Commercial Element 3 written examination. The Element 3 examination is used to prove that the examinee possesses the
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Electronic Fundamentals & Techniques
From Pedagogy Inc- I.V. Therapy Education
Total Parenteral Nutrition in the Adult Patient


Total Parenteral Nutrition in the Adult Patient
This instructional course has been designed to provide current conceptual and operational knowledge to the licensed nurse interested in the provision of parenteral nutrition therapy. The understanding and use of TPN has evolved since its entry into mainstream healthcare several decades ago. For both the RN and LPN/ LVN involved in providing
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Total Parenteral Nutrition in the Adult Patient
Reducing Medication Errors A Focus on the Med Pass


Recent studies have shed light on the growing problem of medication errors within our healthcare system. It is important that all healthcare providers be familiar with the extent of the problem, both the high error rates and the potentially serious consequences. This knowledge is needed to facilitate active participation in implementing effective strategies and changes in attitudes to decrease
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Basic Peripheral IV Therapy in Adults


Basic Peripheral IV Therapy in Adults; Current Standards of Practice
This course has been designed to provide basic conceptual and operational knowledge to nurses and nursing assistive personnel who have had limited exposure to infusion therapy principals and practice.
As the science of infusion therapy advances and technology expands, it is imperative that all healthcare clinicians and
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All About Gamma Globulin


All About Gamma Globulin
This instructional course has been designed to provide current conceptual and operational knowledge to the licensed nurse interested in the provision of gamma globulin therapy. The understanding and use of gamma globulin has evolved since its entry into mainstream healthcare. For both the RN and LPN/ LVN involved in providing this therapy, this course contains current
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Current Concepts in Chemotherapy


This instructional course has been designed for nurses administering and/ or caring for the patient receiving chemotherapy. Both nurses involved in infusing chemotherapeutic agents and those caring for patients receiving these medications need a working knowledge of the diagnoses for which they are given, side effects of the drugs, appropriate nursing interventions, and the psychological
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Inotropic Therapy for the Treatment of Chronic Congestive Heart Failure


This instructional course has been designed to provide conceptual and operational knowledge to the licensed nurse interested in the provision of inotropic medications. Administration of these drugs is becoming more common as the population ages and pressure increases to reduce CHF-related hospitalizations. For the licensed nurse involved in providing this valuable therapy, this course contains
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From Performance Innovation LLC
Lean Six Sigma for Transactions and Services
Lean Six Sigma is a systematic methodology that uses tools, training and the project management discipline to improve the performance of any operational process. This Lean Sis Sigma Green Belt program is designed to provide a starting point for your Lean Six Sigma program that will enhance the efficiency and effectiveness of your key process.
This program uses a blended learning approach which
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From Calyptus Consulting Group
Basic Negotiations eLearning
Description/ Objectives:
Negotiating is a critical skill for every procurement professional, but not everyone feels comfortable negotiating or knows the strategies for success. This course will provide an introduction to negotiations styles and tactics, with a special emphasis on preparation steps, such as market research and price analysis.
After completing this training, participants will
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Basic Negotiations eLearning
Description/ Objectives:
Negotiating is a critical skill for every procurement professional, but not everyone feels comfortable negotiating or knows the strategies for success. This course will provide an introduction to negotiations styles and tactics, with a special emphasis on preparation steps, such as market research and price analysis.
After completing this training, participants will
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From B. F Environmental Consultant Inc
Project Management and Six Simga Training Programs- Prep for PMP Certification

Project management as a profession has grown exponentially over the last 30 years. Many organizations recognize the value of project management as an effective way to achieve business results. Project management standards and practices can be found in all industries (i. e. construction, manufacturing, aerospace, and telecommunications) and all disciplines (i. e. engineering, information
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Radon Inspection Testing and Measurement Course





This course covers Radon principles, how radon enters buildings, radon testing equipment, QA/ QC programs, and preparation for the NEHA certification test.
Individuals who complete our environmental management courses will possess essential skills and knowledge necessary to pursue careers in a wide variety or career paths including home inspectors, radiation technologists, HVAC contractors and
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From Software Training Academy, Inc
The Spring Framework revised

This course enables the experienced Java developer to use the Spring Application Framework to create simple and complex Web applications. Spring is a far-reaching framework that aims to facilitate all sorts of Java development, including every level of multi-tier distributed systems. Here we focus on the Core and MVC modules, with a lighter (but not dismissive) touch on persistence through DAO and
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Java Servlets

This practical, application-oriented course teaches Java Servlets technology and shows how to use it to develop simple to complex Web applications. It is intended for experienced Java (J2SE) programmers who want to build Web applications or J2EE components and systems.
The course begins with an overview of server-side Java programming and Web protocols. Then students learn the Java Servlets
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JDBC Programming Rev 5

This one-day course covers the fundamentals of database programming in Java using JDBC (Java Database connectivity) in an incremental fashion, to get the programmer up to speed quickly and then to layer a deeper understanding of JDBC upon that foundation. This course has been designed to work with any of these relational database management systems:
Apache Derby, version 10.1
MySQL, version
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Securing Java Web Applications Rev 5 0

Description
This advanced course shows experienced developers of Java web applications how to secure those applications and to apply best practices with regard to secure enterprise coding. Authentication, authorization, and input validation are major themes, and students get good exposure to basic Java cryptography for specific development scenarios, as well as thorough discussions of HTTPS
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Securing Java Web Services

This advanced course introduces Java developers to key technology for developing secure Web services. Specifically, we focus on XML signature and encryption standards, the WS-Security specification and token profiles, and the Security Assertions Markup Language (SAML). Students practice signing and encrypting XML message content, and configuring J2EE tools to support signature and encryption of
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Java Persistence with Hibernate revised

This course develops skills in using the Object/Relational Mapping tool Hibernate. The course uses the latest release version of Hibernate, 3.2, which is directly related to the new EJB 3.0 version defined in Java EE 5.0.
By the end of the course, students will be prepared to set-up and use Hibernate as the persistence mechanism in Java applications.
LEARNING OBJECTIVES
Configure Hibernate
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Java Foundation Classes Swing Java 5 0

This 5-day course introduces the Java programmer to the Java Foundation Classes a.k.a. Swing the Java environment s comprehensive framework for GUI development. The student will study the fundamentals of the JFC architecture and quickly move to building simple JFC frame-based applications. By the end of the course the student will be comfortable building simple or complex interfaces with the most
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Java Development for Secure Systems Rev 6 0

This course exposes students to the broad range of challenges and techniques that is "Java security." Secure coding practice for Java incorporates techniques for Java SE and Java EE, and increasingly EE applications are using SE techniques such as policy files and JAAS authentication. This course spends some time on each platform, so that students will be exposed to SE basics such as access
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Jakarta Struts

This advanced course shows JSP and servlet programmers how to build Model-2 Web applications using the Jakarta Struts project from Apache. Students learn the Struts architecture and see how it captures a great deal of pre-existing best practice in Web application development. They build applications from scratch using the Struts 1.1 code base, advancing through actions and action mappings, form
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Java Development for Secure Systems Rev 5 0

This course exposes students to the broad range of challenges and techniques that is "Java security." As there is not one security problem for Java applications and components, but many, so there are many diverse solutions, found in various places in the Java architecture. This course starts with basic concepts of code security -- access controllers, permissions, and policies -- and good
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Intermediate Java Programming

This course teaches programming in the Java language -- i.e. the Java Standard Edition platform. It is intended for students with previous Java experience or training, who already know the fundamentals of the Java architecture and basic procedural programming. This course provides in-depth coverage of object-oriented concepts and how to apply them to Java software design and development. The
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Introduction to EJB

This course introduces the experienced Java developer to Enterprise JavaBeans -- the Java EE standard for scalable, secure, and transactional Java components. EJB 3.0 has reinvigorated this area of Java enterprise development, with dramatic improvements in ease of use and smooth integration with servlet-based or JSF web applications. This course treats the 3.0 specification, with a few notes on
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Enterprise JavaBeans

This course offers the Java programmer a grounding in the Enterprise JavaBeans (EJB) architecture and the skills to develop EJBs effectively for enterprise development efforts. EJB s position at the heart of the Java Enterprise platform and the use of EJB application servers as the backbone of large-scale distributed systems are studied. We consider the advantages of the application server
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Intermediate Java Programming

This course teaches programming in the Java language the Java 2 Standard or J2SE platform. It is intended for students with previous Java experience or training, who already know the fundamentals of the Java architecture and basic procedural programming. This course provides in-depth coverage of object-oriented concepts and how to apply them to Java software design and development. The latter part
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ADO NET for Windows Applications Using C

This three-day intensive course teaches the essential elements of ADO. NET such that at the end of the course the programmer is able to utilize its tremendous database manipulation powers to build effective database applications. The course includes a major case study demonstrating the use of ADO. NET in a realistic setting. It is current to .NET 2. 0, Visual Studio 2005 and SQL Server 2005.
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ADO NET for Web Applications Using C

This three-day intensive course teaches the essential elements of ADO.NET such that at the end of the course the programmer is able to utilize its tremendous database manipulation powers to build effective database applications for the Web. The course includes a major case study demonstrating the use of ADO.NET and ASP.NET in a realistic setting. It is current to .NET 2.0, Visual Studio 2005 and
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Advanced Java Programming Rev 5

This course provides advanced training in developing software using the Java 2 Platform, Standard Edition, or J2SE. It is intended for students with solid experience in structured and object-oriented Java programming, including use of the Collections API and exception handling. The course software also includes an optional overlay of workspace and project files to support use of the Eclipse IDE in
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From SCMZone Network
SAP ABAP4 online Practice Tests
According to industry experts and the SAP official website, when you are SAP certified, you join a distinguished community of experts recognized throughout the business world.
We help you in achieving this goal through our Online Practice Tests at http://www. scmzone. org . It is absolutely FREE to try the demo version. No registration is required. You can simply enter your email address and
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Basic Supply Chain Management Practice Tests


Learn Basics of Supply Chain Management online through online practice tests. Easy to use and simple format for enhanced learning. Learn at your own pace and convenience. Absolutely free to try.
Try a demo session at http://www. scmzone. org . html
You do need require any registration to try the demo.
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Online Practice Tests for Cetification exams
Certification in supply chain management such as APICS CSCP, CPIM as well as SAP certification made easy through our online practice tests. Try a demo online practice test on Supply Chain Management or SAP ABAP/ 4 or Java absolutely free. We offer online Practice tests on Supply Chain Management and SAP ABAP/ 4 certifications at very affordable prices. In this series, we have launched a Super
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From Knowledge Train
PRINCE2 Foundation and Practitioner elearning plus exams blended
This product includes our PRINCE2 Foundation eLearning training, PRINCE2 Foundation exam simulator, a voucher for the PRINCE2 Foundation & Practitioner exams, and a 1. 5 day intensive Practitioner exam preparation workshop. The online training covers the whole PRINCE2 Foundation syllabus; you can ask a trainer for advice, monitor your progress, and test your understanding with the official sample
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From Value-Train
ITIL Foundation Training

ITIL ® is the Information Technology Infrastructure Library which is a collection of best practices in IT service management. Developed in the UK to bring consistency and best practices to the delivery and support of IT services, it is spreading quickly around the world. There are several levels of certification in ITIL ®, with the Fundamentals level being the first. This course teaches
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From Turpin Communication
eLearning - Preparing a Presentation

When presentations aren't carefully prepared, the audience knows it and that is risky business. Take control of your message and your slides. During this self-paced online presentation skills course, we'll take you step-by-step through the preparation of your next presentation. You will learn how to (1) organize your presentation so that it's focused on the unique needs of each audience, (2)
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From Serebra Learning Corporation
Customer Focused Management
Sam Walton, founder of Wal-Mart, is reputed to have said, "There is only one boss the customer. And he can fire everybody in the company from the chairman on down simply by spending his money somewhere else." Effective quality management processes focus on the customer. In today's global marketplace, customers have more choices than ever before. To achieve success, it is vital for enterprises to
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Microsoft SMS 2003 Installing and Configuring Sites
To explain how to install and configure SMS sites Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning, implementing, and maintaining Microsoft Systems Management Server 2003
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Presenting Your Proposition
Even the most confident sales people can feel their self-assurance dissolve when required to make a formal sales presentation. This course is about giving you the confidence, not only to present, but also to get commitment from your customer. Demonstrating a structure that can be adapted to most situations, this course will equip you with the skills needed to deal with the most intimidating
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Progressing through the Complex Sale Simulation
You are a regional account representative with DME Corporation, a national direct marketing firm, which has recently opened its Fulfillment Services Division. You are charged with selling this service and have identified a potential prospect. In this simulation, the second of three in this series, you have gained access to the buying influences at MicroGalaxy, an electronic component supply
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Sales Negotiations Fundamentals of Negotiation
In Sales Negotiations - Fundamentals of Negotiation, you will learn advanced ways to approach negotiation and how best to prepare effective negotiation strategies to increase profitability in your sales cycle. You will also learn what it takes to develop and build mutually beneficial negotiation relationships, as well as best practices in improving your negotiation communication among new and
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Presenting to Succeed
There are a number of basic types of presentations, but all presentations have four things in common: a presenter, an audience, a venue, and a message. This course concentrates on showing how each of these vital elements has to be taken into account when preparing a presentation. Presenting is a skill that needs to be learned and practiced, starting with how you prepare, and you will be shown a
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Effective Feedback for Employees and Colleagues Simulation
Feedback is an essential element of successful businesses. Managers, employees, customers, and suppliers alike all benefit from the exchange of meaningful, germane feedback. But feedback is a double-edged sword. Given thoughtlessly, without proper preparation and consideration, it is likely to be ignored by the recipient or worse yet, give offense. On the other hand, when given properly, feedback
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Presenting Your Case
Have you ever attended a presentation that failed because the presenter was ill prepared or ineffective in his approach? A successful presenter must possess the proper skills to plan and deliver an effective business case presentation and employ strategies to establish and maintain the audience's attention. This course examines the careful planning and delivery of a business case presentation. It
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Preparing an Effective Internal Business Case Simulation
For the purposes of this simulation, you are a senior product line manager of women's apparel for Zenith Athletics a national manufacturer of athletic gear and clothing. When an ambitious subordinate proposes a major market-research project geared toward the creation of a new line of mom-and-tot exercise apparel, you offer your assistance in the preparation of a business case. Tasks focus on the
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Improving Your Cross-cultural Communications
Picture the scene. You've been asked to contact some new clients based over 3,000 miles away. You've never spoken with them before and you're not sure what response you'll get. This is a familiar situation that is played out daily in many organizations around the world. How many times have you found yourself in this situation? Thankfully, there are things you can do to improve your cross-cultural
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Cultivating Great Teams Team Briefings for Success
This course helps participants organize, prepare, and lead efficient team briefings. All levels of professionals who supervise the performance of other staff members.
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Continuous Performance Assessment
This course shows you how to make performance appraisal a continuous process. The first stage of continuous performance assessment is planning. Appraisal must be linked to performance goals that matter, and these goals need to encompass both the organization and the individual before a performance plan can be agreed on by appraiser and appraisee. Even with conventional roles and relationships this
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Management Development for Technical Professionals
If you have ever considered moving up to a managerial position, certain personal and professional traits will be necessary when you make that move. In addition to the skills you have as a technical professional, you need to develop the skills of effective managers. This course will assist you in a self-assessment process that is essential to your efforts to become an effective manager. You will
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Elements of a 360-degree Performance Review
Are you familiar with the elements of the 360-degree performance review process? Are your participants familiar with them? Implementing a 360-degree performance review within your organization is a large undertaking; however, with proper preparation of your participants, the resulting feedback is far more likely to be accurate and useful. Failure to consider the crucial elements of the review
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Key Stages in Coaching
Coaching has many uses in organizations, and the sequence of coaching activities is similar in all of them. This course will involve learners in the continuous process of discovery, goal setting, action planning, and follow-up that distinguishes coaching from other development methods. This course is for anyone in an organization who has a role in improving the performance of co-workers, keeping
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Hiring Considerations
Recruitment is a complex and important activity for a manager. Effective hiring requires effective preparation. The recruitment process must be fair and safe, and there is plenty of legislation to trip up the unwary manager. Getting any part of this wrong is expensive, time consuming, and damaging to the good name of the company. This course will give you a brief overview of the major employment
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Effective Interviewing
The employment interview is at the heart of the recruitment process for most organizations, and successful interviews don't just happen. They are the result of careful planning and preparation. Interviews are time consuming, and although you will not want to skimp on them, you have to use the available time as efficiently as possible. This course shows you how to screen and manage the interview
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Effective Hiring and Interviewing Skills Simulation
An effective interview relies as much on the interviewer it does on the interviewee. Proper preparation, consistent lines of questioning, and established criteria for evaluation are effective tools in determining the best candidate for the job. The Effective Interviewing Skills Simulation serves to test the participant's ability to prepare and conduct an effective interview, handle manipulative
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Leadership
Leadership is fundamental in driving quality in an organization. A good leader's actions and words filter down to all organizational levels to create a quality culture. The concepts of organizational leadership are built on a foundation of core business elements. A clear understanding of these elements is key in developing an organization's strategic plan and vision. These core elements include:
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Team Dynamics
Effective development of teams improves the organization's quality and productivity. Team development encompasses team establishment, assignment of roles and responsibilities, and performance evaluation. Dynamic team goals and objectives must align with the organization's vision and mission. This course explores team building and team dynamics. It is aligned with the Quality Management Division of
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Developing and Deploying Strategic Plans
Successful organizations are founded on effectively developing and deploying strategic plans. Organizations must identify their primary goals and objectives based on their mission and vision statements. Other success factors include understanding market forces, internal strengths and weaknesses, stakeholders, relevant technology, and legal and regulatory factors. With these considerations, an
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Managerial Skills and Abilities
Quality management is an important factor in the success of today's organizations. Leading organizational thinkers have gone to the extent of saying that quality in an organization is determined by the quality of its management. In order to bring quality and excellence to an organization, managers need certain skills, tools, and abilities in all their functions. These skills and abilities relate
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Communication Skills and Project Management
An essential element of management is the ability to effectively communicate with people. The capacity to successfully communicate in today's global economy is a pivotal element to the success of any organization. Managers need to be aware of emerging technologies and how these affect international communication. To meet an improvement project's specified goals and objectives, a manager must also
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Quality Systems Models and Theories
The implementation of an effective quality system is a vital component of the success of any organization. Personnel at all levels in an organization must be aware of the quality mission, plan, and methodology it employs. A quality mission and plan that is well developed and properly implemented must be aligned to the corporate mission and vision statements and the strategic plan in order to be
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Problem Solving and Process Management Tools
Albert Einstein is reputed to have said, "The significant problems we face cannot be solved at the same level of thinking we were at when we created them." To solve quality and process-related problems, managers should continuously enhance their knowledge of organizational processes and quality management tools. These tools help managers find root causes of problems, an important step toward
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Measurement Assessment and Metrics
Were you ever in a situation where you started a new project and weren't sure of its effectiveness? Is your new process trending toward success or failure? These are questions that should be on the mind of every manager. An effective manager is continuously gathering, monitoring, and analyzing information as it relates to organizational performance.This course explores data analysis techniques
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Supply Chain Management
At what level are your suppliers performing? Are the relationships with your suppliers benefiting the organization? A quality-centered relationship with a supplier can play a vital role in the success of organizations, providing a competitive advantage in today's aggressive global marketplace. Without sound performance measurement and communication strategies, the relationship between you and your
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Training and Development
The most valued resource of any organization is its people. In today's corporate landscape of technological advancement, employees must be trained to align with the strategic direction of the business. Managers of quality should know that improvements in workplace productivity contribute positively to the overall well-being of the organization. This course explores the importance of investing in
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Steps for Successful ISO Registration
An organization must carefully plan and integrate into their own quality management system a comprehensive strategy to comply with ISO 9001:2000 requirements. This course discusses the necessary steps required to organize for ISO registration. For example, management commitment must be obtained, a steering team and internal audit program established, and the appropriate registrar selected.
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Communicating and Implementing Requirements
A business analyst expresses the output of a requirements analysis and documentation phase by presenting, communicating, and gaining approval of the requirements from project stakeholders. Once this solution design is agreed upon, the business analyst assists with detailed design work, testing and quality assurance activities, and supporting solution implementation.This course will explore methods
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Win2000 Professional Installing on Multiple Computers


In this course, you will learn about Windows 2000 Professional's powerful features that enable you to install the operating system on multiple computers simultaneously. You will become acquainted with the concept of answer files and distribution folders, as well as with the procedure for creating an answer file and distribution folder. You will also learn about the system requirements for
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Microsoft SMS 2003 The Pre-planning Phase
To describe the planning elements that need to be analyzed in preparation for SMS 2003 installation Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning and deploying Microsoft Systems Management Server 2003
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Microsoft SMS 2003 Distributing Software
To explain how to prepare, manage, and monitor software distribution Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning, implementing, and maintaining Microsoft Systems Management Server 2003
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CICS ESA Concepts
This course explains the basics of the Customer Information Control System (CICS). It focuses on the single-system environment but also discusses CICSplex and other CICS intercommunication facilities. CICS is IBM's general purpose online transaction processing (OLTP) software, which is used by many organizations to handle transaction processing needs.Some topics discussed in this course are online
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DOT 1 Hazardous Materials Table
This training course will introduce the requirements of the Department of Transportation's Hazardous Materials Regulations, including definitions, an introduction to the nine Hazard Classes, and the HAZMAT Table. The proper identification, preparation, and transportation of hazardous materials impact everyone's safety. This training course may be used to meet the requirements for general
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DOT 2 Packaging and Labeling
This training course will introduce the requirements of the Department of Transportation's Hazardous Materials Regulations, including packaging, labeling, marking, and placarding. The proper identification, preparation and transportation of hazardous materials impacts everyone's safety. This training course may be used to meet the requirements for general awareness/familiarization training.
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DOT 3 Shipping Papers
This half-hour training course will introduce the requirements of the Department of Transportation's Hazardous Materials Regulations, including the components of the basic description of hazardous material, general information required on the shipping paper, use of the HAZMAT Precedence Table, and general emergency response information. The proper identification, preparation, and transportation
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DOT 4 Loading and Storage
This one-hour training course will introduce the requirements of the Department of Transportation's Hazardous Materials Regulations, including the interpretation of the segregation table, general guidelines for shipping papers, loading and unloading HAZMAT, and incident reporting requirements. The proper identification, preparation, and transportation of hazardous materials affect everyone's
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IATA 1 Hazard Class Identification Classification
This training course will introduce the requirements of the International Air Transport Association's Hazardous Materials Regulations, including definitions, an introduction to the Hazard Classes, and the List of Dangerous Goods. The proper identification, preparation, and transportation of hazardous materials affect everyone's safety. This training course may be used to meet the requirements
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IATA 2 Marking and Labeling
This one-hour training course will introduce the International Air Transport Association's Marking and Labeling requirements. The proper identification, preparation, and transportation of hazardous materials affects everyone's safety. This training course may be used to meet the requirements for general awareness/familiarization training. Your employer will provide additional function-specific
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IATA 3 Packaging
This training course will introduce the packaging requirements of the International Air Transport Association's Hazardous Materials Regulations. This training course may be used to meet the requirements for general awareness/familiarization training. Your employer will provide additional function-specific training. The content in this course is designed to comply with the intent of the
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