Online Daily eLearning

Administrative Professionals Interacting with Others ...rt professional, almost all of the tasks you perform on a daily basis require, in some way, interaction with others. Effectively interacting with others results in trust, improved morale, and respect between you and your colleagues, which in turn results in your ability to get the feedback, information, and help you need to effectively perform in your role. This course addresses the skills  more...

Accessing Exchange Server 2007 Remotely ... most critical business applications that people use on a daily basis. Because of this, it necessary for many people to access their email whether they are at the office, home or traveling abroad. Traditionally, people could only access email remotely through a simplified web interface or by configuring a VPN to their corporate network. Now people can enjoy the full functionality of Outlook by  more...

Chlorine Safety ...ety Chlorine is one of the 90 elements essential to daily life, along with oxygen, hydrogen, and carbon. Chlorine is used in many processes, including electronics, water purification, synthetics, and medicines. Around 12 million tons of chlorine are produced for such purposes in North America alone. The Occupational Safety and Health Administration (OSHA) recognizes chlorine as a  more...

Discover Outlook 2007 Level 3 ...UIZ 2. WORK WITH TASKS & NOTES Daily Tasks The To Do Bar The Daily Task List Create A Task Assign Tasks Assign A Task The Tasks Folder Task Views Accept, Decline, Or Delegate A Task Manage & Update Tasks Organize Tasks By Category Update A Task Track Assigned Tasks View A Coworker s Tasks List  more...

Oracle 11i E-Business Suite Workflow Alerts and Daily Business Intelligence Oracle 11i E-Business Suite: Workflow, Alerts, and Daily Business Intelligence Oracle To identify the key features of the Oracle Workflow architecture, to create alerts in 11i E-Business Suite, to recognize the benefits and characteristics of Daily Business Intelligence (DBI) and, given a scenario, run a report in a DBI environment  more...

Workplace Violence ...lent incidents that managers and employees deal with on a daily basis consist of assault, domestic violence, stalking, bullying, robbery, and harassment of all types, including sexual harassment. This course will enable all employees to recognize the early warning signs of impending workplace violence, and the actions they can take to prevent and reduce workplace violence. This SkillSoft  more...

Effective Intercultural Relationships ... your business deals with people of varying cultures on a daily basis. In today's expansive work environment, employees, co-workers, customers, vendors, and business partners can all have a different cultural background from yours. The most obvious cultural differences you encounter are language and dress. But there are a multitude of subtler ways in which people from different cultures vary in  more...

Introduction to Operational Support and Analysis ...mes referred to as the 'factory' of IT. It focuses on the daily activities and organizational infrastructure that are used to deliver services to the organization and the customer. The proper management of these activities and organizational infrastructure is the key to ensuring service operations functions and processes are delivered successfully. Service operations best practices also ensure  more...

Service Operation Principles and Functions Service Operation Principles and Functions ITIL ITIL v3 Foundation for Service Management ITIL® v3 Foundation Syllabus v4.2 Exam IT organizations must manage their day-to-day service operations according to their business objectives, so that their services are aligned with their business needs. Within the IT Infrastructure Library (ITIL), Service Operation is a phase of the Service  more...

Monitoring Backing Up Restoring Windows 7 Systems Monitoring, Backing Up & Restoring Windows 7 Systems Microsoft Microsoft Certified Technology Specialist Windows 7, Configuration (Exam 70-680) System management and configuration are major tasks in the IT world. Making sure that computers are up to date, running smoothly, and configured properly are daily activities of IT staff members. This course examines how updates, performance  more...

Information Security Program Development Introduction Roadmap ...am is the foundation of an information security manager's daily work. This course examines how to prepare your security program, analyzes the outcomes and challenges, and outlines the responsibilities of executive management and the information security manager. This course also looks at the development of an information security roadmap, and the elements that need to be put in place to make  more...

CompTIA Security 2008 Threat Migration ...ty. Even the most secure data systems are threatened on a daily basis, providing the challenge to administrators as well as users to maintain security. A decision must be made as to whether or not the cost of adding additional security outweighs possible losses that may be incurred with current configurations. Companies are constantly deciding how much risk is acceptable. This course introduces  more...

CompTIA Security 2008 Wi-Fi Remote Access ...in today's working world. The telecommuter has become the daily businessperson of today. Plane trips, hotel stays, and long distance meetings have made the need for wireless networking and wireless security paramount. This course examines wireless security configuration options along with remote access strategies, VPN configurations, and security measures. This course is one of a series in the  more...

CompTIA Security 2008 Ports Protocols Network Security CompTIA Security 2008: Ports, Protocols & Network Security CompTIA SY0-201 CompTIA Security 2008 Edition Internetwork communications are the foundation of the modern Internet. Selecting the correct devices, properly configuring those devices, and placing them in the correct locations both within and outside a network to defend against attack is a task every network administrator faces on a  more...

The Accounting Cycle and Accrual Accounting ...You need to analyze transactions before recording them in daily journals. Organizations use a variety of accounts, called general ledgers collectively, to record transactions in a number of business areas. A chart of accounts lists all these accounts in the general ledger. All individual accounts are then compiled, totaled and verified for correctness, and then presented as financial statements  more...

Accounting Transactions and Books of Account ...urnals are where all transactions are first recorded on a daily basis. Information from a journal is then posted to the ledgers to update each account. Various accounts in the ledgers are then summarized, tested, and validated, and used for producing financial statements at the end of an accounting period. This course covers the key accounting skills of recording accounting transactions in a  more...

Managing IIS in Windows Server 2008 ...tine maintenance tasks such as backing IIS and monitoring daily activity are also covered. This course is one in a series that covers the objectives for Microsoft exam 70-643: Windows Server 2008 Applications Infrastructure, Configuring. Passing this exam completes the requirements for the MCTS: Windows Server 2008 Applications Infrastructure Configuration certification and counts as credit  more...

IFRS Transitioning to IFRS ... assess how the new procedures will affect key employees' daily duties and provide the appropriate training for them. They'll have to ensure that their accounting and data management systems can provide the information necessary to be IFRS compliant. And they must determine the costs involved in switching to the new standards. IFRS 1 was created to set out procedures for first-time adopters of  more...

Getting Started with Outlook 2007 Getting Started with Outlook 2007 Microsoft Microsoft Outlook 2007 is an application used to manage your communication needs. It allows people to send and receive e-mail messages, and provides additional functionality to keep tasks, notes, appointments, and daily activities in one convenient location. This course addresses the basic features and functionality of Outlook 2007, including how  more...

Meeting the Needs of Your Experts ...ith. The amount of information that managers process on a daily basis requires them to know a little about a lot. However, they have to rely heavily on their experts for the in-depth knowledge needed to meet goals and get the job done. Along with unique subject-matter expertise, these experts have unique needs in the workplace. Learning to meet these needs can help you increase the  more...

Business Law Basic Concepts ...st common business law issues that can impact you in your daily activities. These include the function of sales and contracts, managing intellectual property, dealing with employment issues, and understanding your role in protecting your organization from liability. Although you don't have to be a legal expert, ignorance of the law is no excuse. By informing yourself, you can protect yourself  more...

Learn How to Write the Kind of Cover Letter That Gets Results A highly effective writing approach that increases the chances of getting your resume reviewed. The main objective of this course is to equip you with a proven method and persuasive writing technique that gets results. The course, ?Learn How to Write a Cover Letter That Gets Results? is designed for individuals who want to get a potential employer to take action and give your resume thoughtful  more...

Market Leadership in an E-Commerce Age This course will provide a detailed study of the principles of e-commerce. The students will be able to apply their understanding to organizational and life situations. Participants will work with the assumption that e-commerce and the information age have permeated every aspect of their daily lives. The course is expected to raise that awareness through self-assessments and begin to look at the  more...

Living Online - IC3 Training Solution ...am. In it, students will look at how computers affect our daily lives, the relationships among different networks (i.e., computer, telephone, and the Internet), proper "netiquette," and how to keep their computer data, hardware, and software safe. Specific skills will also be covered. These include browsing the Web, searching the Web for specific information, bookmarking favorite sites, using  more...

IC3 Training Solution Bundle Covers all three tested areas of the IC3 (Internet and Computing Core Certification) - Key Applications, Living On-Line and Computing Fundamentals. This covers the skills outlined in all three sections of the IC3 Certification Exam. The Computer Fundamentals section explains different computer types, common hardware components, and basic types and needs of software, as well as how software and  more...

Successful Negotiation ...h not just your time in the work environment, but also in daily living. Knowing how to negotiate successfully will improve your interactions with customers, coworkers, and even family members. This course will give you the strategies and techniques you will need to help you define opportunities in which negotiating would be appropriate and to create a win/win situation in each of your  more...

5 Steps to Effective Persuasive Business Communication Get quick results with this proven method and technique. The main objective of this course is to equip you with a proven method and persuasive writing technique. This course is designed specifically for anyone who wants to get the "target audience" to take action or shift their opinion or point of view. Since no one can be expected to change their mind or take action if they are not predisposed  more...

The Power of being Different This course discusses the necessity of being different as a powerful tool toward achieving success. Designed for all types of businesses, including individual entrepreneurs, small business owners, as well as those who want to improve their personal leadership in day-to-day operations, this course provides guidelines toward a changed perception of how to achieve success. Coursework focuses on  more...

Better Business Writing in One Week ... This unique course includes one work-week (five days) of daily lessons, designed explicitly for business professionals. Students learn about grammar, clarity, precision, organization and style, then apply their knowledge to write better business letters, e-mails, memos and more. Practical lessons, examples and activities draw from real-world business situations that professionals face every  more...

Learn How To Write Effective Persuasive Written Communication Perfect short course for those seeking to persuasively communicate with their audience through written communication. The main objective of this course is to equip you with a proven method and persuasive writing technique. This course is designed specifically for anyone who wants to get the "target audience" to take action or shift their opinion or point of view. Since no one can be expected to  more...

Harnessing the Internet ...ing in a public library, you most likely use the Internet daily, or you have customers who may ask you questions about the Internet. Sometimes you find the Internet very helpful and sometimes not so useful. This tutorial is a basic introduction to the Internet as a reference resource for individuals who work in public libraries. When you have completed this class your Internet searching skills  more...

Hearing Conservation/Noise Control ... whirr the products around that become the objects in our daily life. Hearing Conservation/Noise Control ZaaaaBOOM! ClaZAM! No, you`re not reading a comic book; you have just entered a modern work place. Mega ton machines stamp, press, fashion, mold, and whirr the products around that become the objects in our daily life. In the process, they make a little noise. Over time that noise can  more...

Copyright Law Basics & Workplace Activities ...w affects the workplace activities of many employees on a daily basis. Copyright protection extends to newspaper and magazine articles, instructional videos, web sites, computer Courses, and even elevator music. Most people recognize the presence of a copyright by the symbol ©, but even in the absence of the symbol the material may be protected by copyright law. Copyright Law Basics  more...

Employment Closure Training & Certification Program ...or over several sessions. Employees leave companies on a daily basis, yet few people understand the scope and complexities involved with processing a termination. This course covers the numerous tasks and procedures that must be completed whenever an employee terminates, and includes details on pre- and post-termination responsibilities, the various labor and benefit laws such as COBRA,  more...

Green Driving Techniques ...ices in one way or another, whether it is the cost of our daily commute or work-related driving, or higher prices for food and other consumer products. People are also increasingly concerned about their individual contributions to global warming, and realize that vehicle emissions are a large factor. Individuals and companies are realizing that even though gas prices may fall, there are  more...

Learn How to Write Persuasive Web-Based Text The main objective of this course is to equip you with a proven method and persuasive writing technique. This course is specific to web-writing and is unique. It is designed specifically for content developers and practitioners who want to get the "target audience" to take action or shift their opinion or point of view. Since no one can be expected to change their mind or take action if they are  more...

Safe Computing For Educators ...nd best practices to help you avoid these situations on a daily basis. It is important to defend your computer against malicious threats in the most effective manner possible. This class arms you with the knowledge necessary to protect your computer and have a safe computing environment. In order to do this, the course combines textbook learning with hands-on exercises to give you a  more...

Build Your Own BIZ Comprehensive Certificate ...e, actionable templates, and mission-critical insights to daily challenges in the following areas: Business Operations, Customer Service, Finance, Human Resources, Sales and Marketing. What Does It Do? Provides News & Action Alerts News feeds relevant to business are communicated on the front page and updated continuously to keep you informed of the ever-changing business environment. Action  more...

Time Management ...fectively at work. You will learn ways to streamline your daily work along with skills that can help you to get more work done in less time. As an extra added bonus, when you enroll you will be given up to one year access to this course. Use as a handy desktop reference anytime from anywhere. Time Management The bottom line in many organizations is productivity. If you find yourself  more...

Expert Certificate Course in Medical Transcription for the Physician ™s Office and Home Based Business ...n is not a get-rich-quick profession.Q: How do I complete daily assignments?How do I get graded on my work? A: Upon completion of enrollment you will be contacted by the course instructor who will provide you with the details of how the course will be administered. A comprehensive Student Syllabus will be made available to you. The assignments outlined in the Student Syllabus are based on the  more...

The Banking Industry Overview Version 2 ...rld economy, banking is a far more complex business. On a daily basis, the industry must deal with margin pressures, consolidation, and technological and marketing challenges, not to mention unforeseen financial and political crises. However, with cash and capital, banks are positioning themselves to succeed in the future, while coping with regulatory compliance, global competition, and  more...

Strategic Management - Corporate Implementation This course focuses on the corporate implementation phase of strategic management. There are three steps involved in corporate implementation. The first step is to develop action plans and functional tactics. Action plans guide strategic implementation by specifying a firm's given tasks for a particular period, while functional tactics are short-term activities that a firm undertakes to implement  more...

Taking Systems Thinking into Your Personal Life Have you tried to change a habit over and over only to face defeat again? Do you look at your relationships and see the same problems coming up and feel incapable of changing them? Does it feel like you're butting your head up against the same wall with no relief in sight? Using systems thinking in your personal life can be a new and effective way to tackle and change issues at their core. It is  more...

The Mechanics of Communicating Effectively ...stakenly believe that because these tools are in constant daily use that they are already the best they can be. However it is possible to improve the quality of these communication essentials, and this course sets out to help you do just that. The effectiveness of your communication depends more on how you sound than the words you use. You may have something important to say and have the  more...

Improving Your Cross-cultural Communications ...u'll get. This is a familiar situation that is played out daily in many organizations around the world. How many times have you found yourself in this situation?Thankfully, there are things you can do to improve your cross-cultural communications and ensure that your clients or coworkers across the world become your greatest allies.In this course, you'll find out how to build rapport, appeal to  more...

Sales Management Building a Championship Sales Team ....5 - 1 hour) Identify the common daily tasks of a sales manager. Identify the guidelines for ensuring a successful culture and effective processes. Follow the guidelines for ensuring successful sales management. Identify the qualities of a successful sales professional. Identify  more...

Quality Management The Quality Management Process ...mer orientation. The program also outlines how to achieve daily quality management, identify variation in processes, and control costs. Learn To Identify the role of management in implementing quality. Identify the ways in which variation leads to loss. Identify the common categories of the costs of quality.  more...

Oracle 11i10 Project Foundation Fundamentals Part 1 ...oject Collaboration (PJL). Identify features of Oracle Daily Business Intelligence for Projects (PJI). Sequence the steps in the Oracle Enterprise Project Management Solution business flow process. Identify features of integration of Oracle Projects with Oracle E-Business Suite applications. Identify features of integration of Oracle Projects with Oracle financial applications.  more...

Lotus Notes R5 Collecting and Organizing Information ...ts with the fundamental skills to use Lotus Notes R5 on a daily basis in their workplace. At the completion of this course, students will learn how to identify the different application types in Lotus Notes, the features provided for Lotus Notes mails and the features of Notes replication; use Notes workspace to perform common tasks; create and enhance documents using different formatting  more...

Lotus Notes R5 Messaging and Working Remotely ...ants with the skills necessary to use Lotus Notes R5 on a daily basis in their workplace. At the completion of this course, students will learn how to send messages and attachments; receive and reply to messages; organize and customize messages; and create local replicas, replicate mail and set up a machine for replication. L earn To: Send messages and attachments. Receive and  more...

Lotus Notes R5 Calendaring and Scheduling ...ants with the skills necessary to use Lotus Notes R5 on a daily basis in their workplace. At the completion of this course, students will learn how to display the Lotus Notes R5 calendar and provide access to a calendar; work with appointments and alarms; schedule and manage meetings and resources; and integrate the calendar with other Notes applications. L earn To: Display the Lotus  more...

Lotus Notes R5 Managing and Sharing Information ...ants with the skills necessary to use Lotus Notes R5 on a daily basis in their workplace. At the completion of this course, students will learn how to design and manage forms and views; search domains, address books and the Internet for information; automate routine tasks by using agents; browse the Web by using the Personal Web Navigator; manage Web pages in Lotus Notes; and subscribe to  more...

SAP R 3 v4 0 Retail Organizational Structures and Master Data ...ail system. This course also provides essential skills in daily activities associated with use of Master Data in IS Retail. L earn To: Logistics organizational structure. Organization of financial accounting. Create merchandise categories. Create articles. C ontent Emphasis Skills-Based A udience All staff involved in the creation, maintenance and  more...

SAP R 3 v4 0 Investment Management - Overview ...rimarily designed for employees working with SAP R/3 on a daily basis within investment planning, such as management accounting, asset accounting, investment controlling and employees dealing with administration of investment budgets. The purpose of this course is to provide skills in regular business procedures within Investment Management for all employees working in the fields of  more...

Lotus Notes R5 Messaging and Working Remotely ...ants with the skills necessary to use Lotus Notes R5 on a daily basis in their workplace. At the completion of this course, students will learn how to send messages and attachments; receive and reply to messages; organize and customize messages; and create local replicas, replicate mail and set up a machine for replication. L earn To: Send messages and attachments. Receive and reply  more...

Lotus Notes R5 Calendaring and Scheduling ...ants with the skills necessary to use Lotus Notes R5 on a daily basis in their workplace. At the completion of this course, students will learn how to display the Lotus Notes R5 calendar and provide access to a calendar; work with appointments and alarms; schedule and manage meetings and resources; and integrate the calendar with other Notes applications. L earn To: Display the Lotus  more...

Lotus Notes R5 Managing and Sharing Information ...ants with the skills necessary to use Lotus Notes R5 on a daily basis in their workplace. At the completion of this course, students will learn how to design and manage forms and views; search domains, address books and the Internet for information; automate routine tasks by using agents; browse the Web by using the Personal Web Navigator; manage Web pages in Lotus Notes; and subscribe to  more...

Word 2000 Fundamentals ...th the fundamental skills to use Microsoft Word 2000 on a daily basis in their workplace. At the completion of this course, students will learn how to create and insert text in a Word document; format text in a document; send and save files in Word; and manage and organize documents. L earn To: Create and insert text in a Word document. Format text in a document. Send and save  more...

Word 2000 Proficient User ...h the intermediate skills to use Microsoft Word 2000 on a daily basis in their workplace. At the completion of this course, students will learn to format and proof a document; enhance a document with drawing objects, charts, Clip Art, graphics and presentation enhancements; create a mail merge; and create envelopes and labels by merging an address list. L earn To: Format and proof a  more...

Excel 2000 Fundamentals ...h the fundamental skills to use Microsoft Excel 2000 on a daily basis in their workplace. At the completion of this course, students will learn how to create and save a new workbook; add and manipulate worksheets; enter and manipulate data in single and multiple cells; use formulas and functions; format workbooks, worksheets and cells; and change fonts and data formats. L earn To:  more...

Excel 2000 Proficient User ...icipants with the skills to use Microsoft Excel 2000 on a daily basis in their workplace. At the completion of this course, students will learn how to format and print data in a worksheet; make worksheet calculations by using the advanced formulas and functions provided by Excel; manipulate data in a worksheet; create and edit workbooks for integrating with Web technology; and add and modify  more...

Self Development Increasing Your Assertiveness ...ho want to learn to increase their assertiveness in their daily interactions. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information (0.5 - 1 hour) Identify three basic behavior styles.  more...

Time Management Planning Your Day ...students an overall view of how to manage their time on a daily basis to increase their productivity. The program covers how to develop a daily plan, how to manage technology, and how say ''no'' to doing too much. The program focuses on planning, scheduling, and concentration skills. It also covers how to handle e-mail, the Internet, and the telephone productively. Learn To  more...

Time Management Developing a Plan ... Pareto principle and how it affects the use of time on a daily basis. Students also learn how to price their time, how to conduct a time audit, and how to correctly identify and control poor time management personality types. Learn To Identify the principles of time management. Identify the benefits of understanding my time.  more...

SAP R 3 v4 6 Cost Center Accountant ...hat a cost center accounting employee has to fulfill on a daily or periodical basis. Learn To: o Getting started with SAP R/3 4.6. o Starting the System and logging on. o Access options. o Basis. o Organization and cost centers. o Integration in the R/3 system. o Master data. o Role-based cost center accounting. o Period based allocations. o Reports. Audience The  more...

Organizational Skills Managing Information ...nformation that flows through their work environment on a daily basis. They explore ways to process, retain, prioritize, and preserve messages and data that are key to their productivity and effectiveness. Learn To Appropriately categorize and act on information received via paper, e-mail, and voice mail. Use innovative reading and  more...

Netscape 6 User Fundamentals This course addresses how to use Netscape Navigator, which includes My Sidebar, customizable searches and themes; Netscape Mail; Netscape Instant Messenger; and Netscape Composer. It introduces the function of each of these and teaches learners how to use the key features of each. Learn To: o Identify the characteristics of the Internet. o Identify the main services provided on the  more...

Business Accounting Accounting for Liabilities ...ices Division. Ronald works with current liabilities on a daily basis and has a number of years of experience. He has prepared a series of exercises that will test your knowledge of this topic. Through your discussion with Ronald, you will increase your understanding of liability fundamentals, as well as the accounting process that should be used when calculating the obligations and debt of a  more...

Financial Statements Financial Statements Analysis ...ning more about the importance of financial statements to daily business processes. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Financial Statement Fundamentals (0.5 - 2 hours) • Identify the  more...

Financial Statements Reading Analyzing an Annual Report ...ning more about the importance of financial statements to daily business processes. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Reading an Annual Report (0.5 - 2 hours) • Select the purpose of  more...

Financial Statements Analyzing Cash Flows ...ning more about the importance of financial statements to daily business processes. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Cash Flow Performance (0.5 - 2 hours) • Identify the revenue  more...

Lotus Notes R5 Collecting and Organizing Information ...ts with the fundamental skills to use Lotus Notes R5 on a daily basis in their workplace. At the completion of this course, students will learn how to identify the different application types in Lotus Notes, the features provided for Lotus Notes mails and the features of Notes replication; use Notes workspace to perform common tasks; create and enhance documents using different formatting  more...

SAP R 3 4 6 CO Profitability Analysis ...des the basic knowledge for using the SAP R/3 system on a daily basis. To transfer the needed knowledge the course makes use of an example: planning a sales organization and comparing to actual data. The initial unit provides an introduction to SAP R/3 4.6 a a s fundamental features; explaining how to log on to the system as well as navigating around the screen by using the various menus and  more...

Self Development Balancing Your Personal Professional Life ...ividuals learn how to establish priorities and make their daily life reflect those priorities. They explore ways to identify and manage the sources of stress in their life and pursue lifestyle changes in order to help manage various sources of stress. Learn To Differentiate among values, needs, and wants. Take actions to make your  more...

Business Etiquette Communicating in Today s Workplace ...offers the student an overview of how to use etiquette in daily communications and practice etiquette in meetings. The program details how to introduce people and become a good conversationalist. In addition, the program teaches the learner how to apply courtesy in telephone, e-mail, and written communications. Learn To Given a set of guidelines, introduce someone correctly.  more...

Executive Level Leadership Leadership Communication ...etplace, governmental, and internal variables that affect daily operations. Learn To Identify the five communication networks. Identify the pitfalls to using communication networks. Identify five strategies to gain information. Apply criteria to test the quality of given  more...

Implementing Managing MS Exchange Server 2003 Maintaining ...s. Identify monitoring tasks that need to be performed daily. Identify key features of the Event Viewer utility. Identify key aspects of the Queue Viewer utility. Audience: This series is intended for messaging support professionals who work in medium-to-large environments (250 to 5,000 seats) with multiple physical locations, mixed-client connection protocols, and wireless  more...

Executive Level Leadership - Leadership and Communication Executive Level Leadership: Leadership and Communication addresses how leaders learn, test, and use information. In addition, this program covers how to evaluate a leader's performance and how to address key issues that cause performance problems. This program also addresses the marketplace, governmental, and internal variables that affect daily operations.  more...

Quality Management - The Quality Management Process Quality Management: The Quality Management Process offers the student an overview of the fundamentals of quality management, the costs of quality, and how to achieve quality through customer orientation. The program also outlines how to achieve daily quality management, identify variation in processes, and control costs.  more...

Wound Care in Todays Healthcare Environment ...™s nurses face these skin complications on an almost daily basis in almost every healthcare setting. This instructional course has been designed for nurses providing care to patients with, or at risk for wounds. There are numerous factors that increase onea ™s risk of a difficult-to-treat wound. With an aging population and an expanding number of individuals with diabetes mellitus,  more...