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From Online Training Directory
Complaints And Angry Customers
DISCONTINUED--See Replacement Courses 3431-B, Dealing With Customer Complaints. The Complaints and Angry Customers course helps sales and service providers understand how to approach the more difficult and challenging situations they ™ll encounter. It provides participants with a 6 step method for handling complaints, communication strategies for staying in control and for soothing feelings
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Complaints And Angry Customers
Demanding Customers
The Demanding Customers course guides sales and service providers through a series of scenario based option paths. This will show the participant how to manage an angry customer, understand why a customer might be shy and help an undecided customer come to a decision. It will help to deal with a customer who isn ™t right, but who is a customer, and who with skill will still be one in
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From Minutes-Matter LLC
Online Child Abuse Neglect Recognition and Reporting 6 Hour Course
This course is designed by experts in the field of Child Abuse/ Neglect Recognition and Reporting.
It meets the State of Ohio Department of Education 6 hour requirement for training in Child Abuse/ Neglect Recognition and Reporting.
This is the 'initial' course. It is intended for those participants taking it for the first time.
This certification is mandatory for all Ohio Child Care
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Online Communicable Diseases 6 Hour Certification
The 6 Hour Online Communicable Disease Course from Minutes-Matter is authorized by the State of Ohio, and is recognized by the American Red Cross.
This is the initial 6 hour course to establish knowledge of:
* Mechanisms for disease transmission,
* Strategies to prevent the spread of communicable disease,
* Proper diapering procedures,
* Proper cleaning and sanitizing
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Online Communicable Diseases 3 Hour Certification
The 3 Hour Online Communicable Disease Course from Minutes-Matter is authorized by the State of Ohio, and is recognized by the American Red Cross.
It refreshes knowledge of:
* Mechanisms for disease transmission,
* Strategies to prevent the spread of communicable disease,
* Proper diapering procedures,
* Proper cleaning and sanitizing procedures,
* Proper infant
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Online Child Abuse Neglect Recognition and Reporting 3 Hour Course
The 3 Hour Online Child Abuse/ Neglect Recognition and Reporting Course:
Child Abuse/ Neglect Recognition and Reporting:
(3 HOUR REFRESHER COURSE)
Course Description:
This course is designed by experts in the field of Child Abuse/ Neglect Recognition and Reporting.
It meets the State of Ohio Department of Education 3 hour requirement for training in Child Abuse/ Neglect Recognition and
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Online Child Abuse and Neglect Recognition and Reporting with 6 CEUs
...rkers, Therapists, Teachers, Coaches, Child Care Workers, Day Care Providers, Foster Parents, School Administrators & Supervisors, Physicians, Nurses, Clinic Personnel or anyone interested in he social, clinical and/ or community aspects of Child Abuse/ Neglect Recognition & Reporting.
Course Requirements:
This course does not require participants to have any prior knowledge or
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From Child Care Lounge
Managing Mixed Age Groups in a Child Care Setting Online Class



This training is designed for family childcare providers. Participants will learn to manage mixed age groups in a family child care setting.
Clock Hours: 5
Cost: $20
Registration: http://www. childcarelounge. com/ training/ managing-mixed-age-groups. php
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Caring for Yourself as a Child Care Provider Online Class



This training is designed to help family daycare home childcare providers avoid burnout. This training will help you learn how to care for yourself while caring for children.
Clock Hours: 3
Cost: $12
Registration: http://www. childcarelounge. com/ training/ caring-for-yourself. php
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