Instructor Led Deal Training

NFPA 70E and Arc Flash Safety, Denver CO ...The program combines lecture and video presentations that deal with all required elements of the OSHAa ™s Electrical Safety-Related Work Practices (Subpart S) and the NFPA 70E standards for Electrical Safety in the Workplace. The NFPA 70E / ArcFlash training course is an 8 hour long Instructor-Led class and includes a copy of the 2012 NFPA 70E Standards for Electrical Safety in the  more...

Interpersonal Communication Skills Develop the necessary skills to become better communicators. Improve cross-cultural communication with others. Use verbal and non-verbal communication messages. Develop skills in listening actively and empathetically to others. Communicate assertively and apply effective ways to deal with conflict on the job. Give and receive feedback and criticism in a constructive manner.  more...

Managing Contractual Claims Identify and avoid causes for contractual claims and change orders. Recognize the different types of claims and how to prevent and/or deal with each type. Apply, through actual situations, the different approaches to claims handling including Alternative Dispute Resolution (ADR) and litigation. Practice and discuss, through a project, all aspects of handling and resolving contractual  more...

Certified Customer Service Professional Understand the importance of a customer service culture in a competitive environment. Analyze basic behavioral patterns of different customer personalities and the best way to deal with them. Agree and practice strategies for service recovery aimed at regaining customer loyalty. Define the process of managing a customer complaint system. Discuss and practice the techniques of effective  more...

Leading and Managing Change Demonstrate a clear understanding of the nature of change, how people change, and the impact change has on people, systems, structures and processes. Identify the critical competencies of change champions, change agents and human resource professionals. Use a number of models and strategies for leading and managing change and communicating it more effectively. Analyze and use the change  more...

Safety in Fleet Operations How to Protect Yourself and the Organization Become familiar with transportation risks management. Set an accident investigation policy. Recognize other drivers' aggressive driving habits and deal with that effectively and safely. Familiarize themselves with dangerous factors leading to fatal road crashes. List and manage the danger factors.  more...

Materials and Supply Chain Management Define the objectives and functions of materials management (purchasing, stock control, stores and physical distribution) and how they relate to each other. Present and discuss the specifications needed for each of the materials management functions in order to optimize the usage of personnel, facilities and capital. Use the right Key Performance Indicators (KPIs) for the measurement and  more...

Negotiation Strategies for Better Purchasing Value Develop effective negotiation strategies to meet the purchasing needs of the organization. Implement those strategies to maximize purchasing value. Discover the appropriate negotiation style for each situation. Handle and deal with complex negotiation situations. Identify supplier strong points and buyer strong points.  more...

Warehouse Operations and Management Explain the challenges, objectives and functions of warehousing. Perform inventory classification and cycle counts, and compute the inventory record accuracy. Identify the different types of storage and material handling systems. Improve supervisory skills and deal more effectively with warehouse staff issues. Develop better skills for housekeeping and safety within the warehouse.  more...

Certificate in Advanced Project Management Define project management framework, processes and tools in compliance with the Project Management Institute (PMI) standards. Analyze the relationship of time, cost and risk when managing projects. Apply different methods of project selection. Construct project diagrams, schedules and plans. Use the techniques necessary to perform an in-depth analysis on project schedules and plans.  more...

Project Management Skills Plan, schedule, implement and control projects in a structured and professional style. Review the financial aspects of the projects they are currently handling. Deal with all parties concerned through better negotiation and communication skills. Develop an awareness of own personal strengths and weaknesses while managing projects. Work with the problems and constraints related to  more...

Etiquette and Protocol Procedures Behave correctly in both business and social situations. Interact effectively with different personality types. Represent the organization at various functions. Organize and manage events such as business luncheons and formal dinners. Meet and greet important guests, clients and customers in a proper manner. Deal successfully with the media.  more...

Warehouse Operations and Management ' This program is designed for Those involved in warehousing store activities, both at the operational and supervisory levels. The program is also appropriate for anyone interested to know more about the interaction between warehousing and other materials management functions - purchasing, inventory control and distribution. This program is worth 25 NASBA CPE?s. Maximize user service and  more...

Warehouse Operations and Management ' This program is designed for Those involved in warehousing store activities, both at the operational and supervisory levels. The program is also appropriate for anyone interested to know more about the interaction between warehousing and other materials management functions - purchasing, inventory control and distribution. This program is worth 25 NASBA CPE?s. Maximize user service and  more...

Materials and Supply Chain Management ' This program is designed for Those involved in any or all functions of materials management who are concerned with successfully providing acceptable customer or user service at a minimum cost; also, for anyone who needs to know more about the role of materials management. This program is worth 25 NASBA CPE?s. Define the objectives and functions of materials management (purchasing, stock  more...

Business Etiquette and Protocol ...ospitality business and all those whose position requires dealing and interacting with important persons in both government and private sectors. This program is worth 15 NASBA CPE?s. Behave correctly in both business and social situations. Interact effectively with different personality types. Represent the organization at various functions. Organize and manage events such as business  more...

Implementing and Managing a Customer Complaints System ...deal with customers feedback. Customer service staff or team members who are working to develop effective customer feedback systems. This program is worth 25 NASBA CPE s.Understand the concepts and importance of customer feedback.Understand the flow of customer feedback in an organization.Learn to use customer feedback to enhance the organization s performance.Learn to develop an effective  more...

Creative Thinking Techniques ...her to solve problems, initiate and introduce changes, or deal with organizational issues in non-conventional ways. The program will also benefit those who are interested in recognizing and enhancing their creative potential and their memory power. This program is worth 15 NASBA CPE s.Determine their potential for creativity and innovation.Apply the creative thinking skills and methods in  more...

Warehouse Operations & Management Objectives: By the end of the program, participants will be able to: Maximize user service and provide fast and accurate issuing. Plan and control the warehousing operation to minimize the operational costs. Guarantee safety to the warehouse personnel and facilities. Plan to develop the warehouse personnel. Plan to deal and work with the problems and constraints related to warehousing  more...

Advanced Selling Strategies Objectives: By the end of the program, participants will be able to: Respond to customers' needs in order to adapt their selling approach to those needs. Provide advanced selling knowledge and skills for dealing with customers' objections and closing the deal. Gain awareness of the professional behavior during all phases of the sales call. Obtain an understanding on how to develop a long-term  more...

Materials & Supply Chain Management Objectives: By the end of the program, participants will be able to: Define the objectives and functions of materials management (purchasing, stock control, stores, and physical distribution) and how they relate to each other. Present and discuss the specifications needed for each of the materials management functions in order to optimize the usage of personnel, facilities and capital. Use the  more...

Handling & Resolving Contractual Claims Objectives: By the end of the program, participants will be able to: Identify and avoid causes for contractual claims. Recognize the different types of claims and how to prevent and/or deal with each type. Understand the different approaches to claims handling including alternative dispute resolution. Practice and discuss, through a project, all aspects of handling and resolving contractual  more...

Project Management Skills Objectives: By the end of the program, participants will be able to: Plan, schedule, implement and control projects in a structural and professional style. Review the financial aspects of the projects they are currently handling. Be more prepared to deal with all parties concerned through better negotiation and communication skills. Develop an awareness of own personal strengths and weaknesses  more...

A Win-Win Approach to Sales Negotiating Skills The ability to reach a Win-Win outcome when negotiating with clients or prospects is a critical competency for any professional that strives to build long-term relationships. This interactive, skill building negotiating workshop focuses on the best practices of the worlda ™s top negotiators and the ways they achieve success.  more...

Supply Chain Management Seminar ...demand, and place orders efficiently. The program will deal on the different inventory models which may guide Purchasing Officers in determining the right quantity of orders to request. Some recognized warehouse best practices, and standard warehouse procedures will also be incorporated in the seminar. OBJECTIVES: At the end of the seminar, the participants will be able to: 1. Prevent  more...

Effective Office Administration ... by an organization a Understanding the importance of dealing with confidential documents and issues a Understand how to deal with incoming mail and tasks and how to refer tasks to the right people a Confidently tackle the various methods of filing a Describe the importance of optimizing technology e. g. email and the internet a Develop policies and procedures on  more...

Advanced Agricultural Project Management ...ation Team Formation Stage 5: Adjourning or Disbanding Deal With The Psychological Effect of Disbandment Dysfunctional Behaviours Addressing Dysfunctional Behaviours Dealing With Aggressiveness Handling Blocking Dealing With Interfering Behaviour Dealing With Intra-Team Competition Addressing Situations Where Team Members Seek Sympathy Dealing With Member Withdrawal  more...

Project Management in Action Managing World Bank Projects ... organisational functioning Demonstrate their ability to deal with the psychological effect of disbandment Detect Dysfunctional Behaviours Address the salient issues associated with Dysfunctional Behaviours Provide an individually synthesized proposal for dealing with aggressiveness Indicate how they would handle blocking, effectively Propose an effective way of dealing with interfering  more...

Comprehensive Real Estate Management ...tion - Following Market Rates - Property Maintenance - Dealing with Emergencies - Legal Entities of Real Estate Operations Management: Advantages and Disadvantages - The Sole Trader: Funding and Legal Requirements - Partnerships: Funding and Legal Requirements - Incorporated Companies: Funding and Legal Requirements - Public Companies: Funding and Legal Requirements - Listed  more...

Tourism and International Relations ... critical awareness of contemporary tourism issues; - Deal with complex issues both systematically and creatively and make sound judgements; - Demonstrate self direction and originality in solving problems; - Act autonomously and professionally in planning and implementing strategies; - Fully develop the qualities and transferable skills, including initiative, decision-making and  more...

Managerial Facilitation of Value-Added Customer Service Excellence Course ... - How Can We Assure Clients That They Are Getting A Good Deal? - Working Towards Clientsa ™ Continued Accessing Of Service 2. CREATING VALUE THROUGH SERVICE EXCELLENCE - The Sales Of Goods Act - Legal Interpretation Of a Fitness For Purposea ™ - Sensitisation & Client Needs: Role Transposition - What To Know About Your Clients - Who Has Customer/ Client  more...

Tourism and International Relations Modules 2 and 4 ... critical awareness of contemporary tourism issues; - Deal with complex issues both systematically and creatively and make sound judgements; - Demonstrate self direction and originality in solving problems; - Act autonomously and professionally in planning and implementing strategies; - Fully develop the qualities and transferable skills, including initiative, decision-making and  more...

Tourism and International Relations - Module 4 ... critical awareness of contemporary tourism issues; - Deal with complex issues both systematically and creatively and make sound judgements; - Demonstrate self direction and originality in solving problems; - Act autonomously and professionally in planning and implementing strategies; - Fully develop the qualities and transferable skills, including initiative, decision-making and  more...

Team Dynamics Team Leadership ...anisational functioning - Demonstrate their ability to deal with the psychological effect of disbandment - Detect Dysfunctional Behaviours - Address the salient issues associated with Dysfunctional Behaviours - Provide an individually synthesized proposal for dealing with aggressiveness - Indicate how they would handle blocking, effectively - Propose an effective way of  more...

Client or Customer Care ... of leadership and management; 17. Exhibit leadership in dealing with a the irate customer/ clienta ™; 18. Provide examples of the legal application of a Fitness For Purposea ™; 19. Demonstrate their ability to contribute to the maintenance of customer/ client loyalty; 20. Illustrate their understanding of the need to Empower Front-line Staff to Redress a Dissatisfactory  more...

Negotiation Skills Techniques for Engineers and Technical Professionals 19-20 January 2011 Kuala Lumpur ...ind it difficult to move out of their expertise areas and deal with commercial matters. Negotiating to optimise business value is a step further from their comfort zones. All too often negotiations are then left to finance personnel. They bring many strengths to the table but an understanding of engineering trade-offs is not one of them. By attending this course participants will add to  more...

LNG Fundamentals with Michael Williams Richard Harrison The course contrasts the technical and commercial differences between LNG and natural gas to point out benefits and constraints that arise from the LNG option. A description is given of the elements in the a gas chaina which apply to LNG and of drivers that would lead to optimisation of design and commercial operation. The range and role of relevant parties to a successful LNG project are  more...

Field Development Project Management 2 - 3 September Kuala Lumpur Project management is rapidly becoming more complex in the Oil & Gas business today. Project managers need to constantly deal with turbulent oil prices, new technology, tedious regulatory requirements, inadequate human resources capability and financial support when rolling-out new fields for development. This 2 day training course address these practical challenges that project managers face  more...

Visual Basic NET ...deal of functionality in both tools and language. No one course could ever cover Visual Basic 2008 in its entirety. What this course aims to do is to get you started as quickly and easily as possible. It shows you the roadmap, so to speak, of what there is and where to go. Once we've taught you the basics of creating working applications (creating the windows and controls, how your code should  more...

Guiding, Directing and Motivating Others This 2-day course is geared toward managers and supervisors. Participants will learn about employee expectations; understand and apply various ways to work with people on the job; how to deal with employees fairly; and, how to guide and direct others. Participants will learn how to change behaviors to create a people-oriented environment.  more...

Understanding the Current CGL Policy ...dle them. You will gain the practical insight you need to deal with any challenges that come your way, including tips on handling bad faith issues. Don't wait - register today to make sure you stay on the cutting-edge of your field. Benefits for You - Navigate the policy conditions you need to know - Understand policies from the views of different parties - Skillfully navigate various ethical  more...

Collection Law: The Good, the Bad and the Profitable ...andle them. You'll gain the practical insight you need to deal with any challenges that come your way, including tips on what to do when you get a notice of bankruptcy. Don't wait - register today to make sure you stay on the cutting-edge of your field. Benefits for you - Expert advice on what to do when a debtor files for bankruptcy - Strategies for FDCPA compliance - A successful  more...

Election Law ...cal issues are and gain the practical insight you need to deal with any challenges that come your way. Don't wait - register today to make sure you stay on the cutting-edge of your field. Benefits for You - Navigate the rules for campaign finance - including the impact of Citizens United - Look ahead at potential changes regarding federal and state election laws - Prevent the missteps others  more...

Immigration Law and Employer Compliance: A New Era for Employer Liability ...dle them. You will gain the practical insight you need to deal with any challenges that come your way, including tips on working with the provincial nominee program. Don't wait - register today to make sure you stay on the cutting-edge of your field. Benefits for You - Strategies for navigating issues related to obtaining work permits - Understand why someone may be inadmissible and how to  more...

Taking and Defending Effective Depositions Benefits strong Get the latest deposition techniques from leading litigators - make sure your deposition goes smoothly. /strong With only a small percentage of cases actually going to trial, the real battleground for most litigation is the deposition - depositions can make or break your client's case. Knowing how to effectively take and defend depositions is key to a successful litigation  more...

Exploring the International Financial Reporting Standards ...dle them. You will gain the practical insight you need to deal with any challenges that come your way in your IFRS conversion. Don't wait - register today to make sure you stay on the cutting-edge of your field. Benefits for You - Explore the key differences between IFRS and U.S. GAAP - Learn the basics of first-time adoption - Hear expert advice on how to approach the IFRS conversion - Learn  more...

Tax Issues Facing Oil and Gas Businesses and Mineral Interest Owners Benefits strong The oil and gas industry in North Dakota continues to expand ... understanding the taxation of this industry is a must for any tax professional. /strong Those who work in the oil and gas industry and related fields face frequent questions regarding taxation of the oil and gas industry. This one-day seminar is designed to provide businesses, individuals and professionals affected  more...

Employment-Related Records ...strong In one day you can learn about best practices in dealing with employment records. Attend this seminar and get the legal and practical information you need to ensure compliance with legal requirements, maximize the benefits to your organization and deal with the effects of technology such as social media. Developing and maintaining employment records are extremely important components  more...

False Claims Litigation ...dle them. You will gain the practical insight you need to deal with any challenges that come your way, including tips on state and municipal statutes. Don't wait - register today to make sure you stay on the cutting-edge of your field. Benefits for You - Determine who qualifies as the 'first to file' - Stay current on recent False Claims Act developments and hot topics - Get a handle on  more...

Philippine Seminars - Stress for Success Workshop UNDERSTAND AND MANAGE THE STRESS IN YOUR LIFE Stress is a universal and naturally occurring phenomenon in humans. Recent epidemiological research indicates marked increases in stress-related diseases as a result of life styles saturated with excessive stress and chronic tension. Burnout, heart attacks, ulcers, decreased productivity, relational problems, depression, loneliness, and cynicism are  more...

Rules of Evidence ...out expert testimony. You'll get an inside look at how to deal with complex and cutting-edge evidentiary problems. Don't miss out on this insightful seminar! Benefits for You - Receive expert insight into the latest issues surrounding technology and evidence - Learn effective tips for examining and cross-examining expert witnesses - Get the details behind the recent amendments to FRCP and FRE  more...

Loan Workout and Collateral Liquidation ...andle them. You'll gain the practical insight you need to deal with any challenges that come your way. Don't wait - register today to make sure you stay on the cutting edge of your field. Benefits for You: - Understand the role of the receiver - Make informed decisions when dealing with bankruptcy - Navigate forbearance agreements with confidence - Get tips on gathering the data you need for  more...

Medical Records Law Benefits strong Don't be caught off guard. You could be breaching the confidentiality of patients without even realizing it! /strong Get surefire techniques for avoiding complaints, penalties and even lawsuits - learn to tackle even the toughest medical records dilemmas in just one day! In today's changing legal landscape, staying current is crucial to avoid costly fines and time-consuming legal  more...

Wetland Regulation ...andle them. You'll gain the practical insight you need to deal with any challenges that come your way, including the latest on local government methods of wetland protection. Don't wait - register today to make sure you stay on the cutting edge of your field. Benefits for You - Find out how Adirondack Park Agency wetlands differ from other wetlands - Learn what waters are regulated by the  more...

Managing Absenteeism ...ndle them. You'll gain the practical insight you need to deal with any challenges that come your way, including tips on terminating employees for absenteeism. Don't miss this opportunity to learn from experienced professionals how to navigate the complex and changing issues surrounding absenteeism management. Benefits for You - Find out why it's important to address absenteeism correctly and  more...

Negotiating Success ...proach for extra-ordinary outcomes - Reworks ability to deal with and diffuse conflict - Ignites passion for inspiring others to work toward win-win Who Should Attend? - Leaders - Managers - Supervisors - Negotiators at all levels - Service Providers Workshop Materials: Every participant receives a personalized DiSC Personality Profile assessment and a Negotiating  more...

Creating Customer Loyalty ...for insuring more positive outcomes; Reworks ability to deal with and diffuse conflict, and Ignites passion for inspiring others to be of ever greater service. Who Should Attend? Leaders, Managers & Supervisors, and All Individual Contributors. Workshop Materials: Every participant receives a personalized DiSC Personality Profile assessment and a Creating Customer  more...

Effective Management Strategies for Supervisors: What You Don't Know Can Hurt You Are you asking for an employment lawsuit - without even realizing it? The key to effective management strategies is to take a proactive approach - avoid employment disputes before they arise. Attend this seminar and you'll learn about the importance of having an employment agreement in place with employees, as well as the keys to retaining valuable employees. You'll also gain insight on how to  more...

Tricks, Traps and Ploys Used in Construction Scheduling ... Register today to gain the practical insight you need to deal with any challenges that come your way, including tips on avoiding legal claims related to CPM schedules. Don't wait - register today to make sure you stay out of trouble and keep your project on track. Benefits for You - Protect your legal position while keeping the project going - Learn about the importance of accuracy in the  more...

Fully Funded vs. Self-Funded Health Benefits: Which Option Is Best for Your Organization? ...ndle them. You'll gain the practical insight you need to deal with any challenges that come your way, including ERISA and pre-emption issues. Enhance your benefit plans and protect your company's bottom line by registering today! Benefits for You - Learn how to use different accounts to meet different benefit needs - including HRAs, FSAs and HSAs - Discover the advantages and disadvantages of  more...

Avoiding Common Problems in Real Estate Transactions ...enlightening seminar and get an insightful look at how to deal with common issues for both leasing and sales. Our seasoned professionals will provide practical answers to your most pressing questions about due diligence. You'll get an inside look at how to respond to confusing issues surrounding lease documents. Take advantage of this opportunity to make sure you stay current and stay out of  more...

Real Estate Law From A to Z ...andle them. You'll gain the practical insight you need to deal with any challenges that come your way, including tips on resolving problems at or prior to closing. Don't wait - register today to make sure you stay on the cutting edge of your field. Benefits for You - Efficiently solve survey and legal description problems - Avoid common pitfalls by mastering tax issues - Stay up to date on  more...

Commercial Real Estate Finance in Challenging Times ...deal happen even in a shaky economy - avoid the mistakes that kill commercial real estate transactions. These are not just hard times, but perhaps the hardest times we've seen in our careers - take this opportunity to sharpen your skills and confidently handle real estate financing. Attend this seminar and gain the tools you need to make an educated decision in any challenge. Today's volatile  more...

Auto Claims and Trials: Winning, Defending and Understanding Coverage Staying current on auto insurance law is crucial - and can make or brake your case. On August 31, 1869, Mary Ward of County Offaly, Ireland, fell under the wheel of her cousin's experimental steam vehicle and into history as the first documented person ever to be injured in a motor vehicle accident. Today in the United States, Mrs. Ward would be only one of an average of 42,000 automobile  more...

Preparing for the Next Wave of Real Estate Closings The buyers' market is coming - be prepared for it! If you're not equipped to address the vast array of factors that can affect real estate closings, the closing experience can be unpleasant at best - and devastating at worst. Join us for this comprehensive seminar and get a detailed picture of closing issues from start to finish. Experienced professionals will give you essential information on  more...

Coastal Engineering and Land Use Issues ...andle them. You'll gain the practical insight you need to deal with any challenges that come your way, including tips on defending challenges to your project and dealing with permit denials. Don't wait - register today to make sure you stay on the cutting edge of your field. Benefits for You - Avoid violating the rules related to streams, wetlands and buffers - Stay ahead of the curve - hear  more...

Fundamentals of Acquisition Transactions ...dle them. You ll gain the practical insight you need to deal with any challenges that come your way, including tips on due diligence. Don t wait register today to make sure you stay on the cutting edge of your field. Benefits for You Hear about lessons learned from the market meltdown Navigate the changes to the accounting and reporting requirements with the new FAS 141R form.  more...

Understanding Land and Title Surveys ...andle them. You ll gain the practical insight you need to deal with any challenges that come your way, including tips on obtaining record information and locating visible evidence. Don t wait register today to make sure you stay on the cutting edge of your field. Benefits for You Find out what you need to know about land boundary survey maps Get expert advice on survey exception and  more...

Technology in the Workplace ...ect your organization get strategies that will help you deal with technology at work. In the last several years, issues such as hacking, espionage, stalking and infringement, cyberharassment, weblogs, discovery requests for electronically stored data, identity theft and picture phones have begun to confound businesses. Protecting companies against egregious electronic abuses by outsiders and  more...

Profitable Strategies for Distressed Real Estate Investment Properties ...andle them. You ll gain the practical insight you need to deal with any challenges that come your way, including tips on finding privately held mortgages. Don t wait register today to make sure you stay on the cutting edge of your field. Benefits for You Learn how you can purchase real estate using your 401(k) Discover strategies in dealing with government-owned and bank-owned property  more...

Buying and Selling a Business and Business Valuations ...e them. You ll gain the practical insight you need to deal with any challenges that come your way, including tips on due diligence. Don t wait register today to make sure you stay on the cutting edge of your field. Benefits for You Navigate the buying or selling process with ease Successfully handle important tax and financing issues Get expert advice on performing effective due  more...